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96494937Wholesale order questionClosedHighEarnest Purdy—Kip Schroeder IVChat
fragranceloyalty
5h○Sent, no reply———Aug 7, 2025Aug 9, 2025
82075720Gift card balance questionClosedNormalNathaniel Quigley-Ziemann—Oscar O'HaraChat
shipping
4h○Sent, no reply———Aug 8, 2025Aug 9, 2025
98154318Influencer code not workingClosedNormalRochelle Kunze—Garth DooleySocial
wholesalesamples
4h⊘Not fired———Aug 6, 2025Aug 9, 2025
59155310Cancel subscription / Auto-replenishClosedNormalBert Terry—Mr. Eliza Gerhold IVEmail
shade-match
4h●Responded4/5——Aug 8, 2025Aug 9, 2025
25741431Birthday gift not receivedClosedNormalMyrtle Pagac—Lily RaynorEmail
influencerfragrance
4h○Sent, no reply———Aug 4, 2025Aug 9, 2025
93279968Missing items in shipmentClosedNormalAnn Torphy—Dr. Mandy McLaughlinEmail
refund
4h○Sent, no reply———Aug 8, 2025Aug 9, 2025
56736593Birthday gift not receivedClosedLowEugene Spencer—Mr. Eliza Gerhold IVEmail
wholesalereturnsbopis
3h○Sent, no reply———Aug 3, 2025Aug 9, 2025
17109158Missing samples in orderClosedLowMarion Hermiston—Miss Amber Hintz Sr.Email
influencerwholesale
3h○Sent, no reply———Aug 2, 2025Aug 9, 2025
34234724Cancel subscription / Auto-replenishClosedNormalHenrietta Jacobi DDS—Steve O'ConnerEmail
loyalty
3h●Responded3/5——Aug 7, 2025Aug 9, 2025
52350878Refund not receivedClosedNormalErnestina Rau—Ignatius CummerataChat—2h●Responded3/5——Aug 6, 2025Aug 9, 2025
12673632Discount code not workingClosedNormalSonya Deckow—Jacklyn DareChat
wholesaleshipping
1h●Responded7/11——Aug 4, 2025Aug 9, 2025
01791492Discount code not workingClosedLowDessie Lubowitz—Eula McKenzieEmail
refundloyalty
1h○Sent, no reply———Aug 7, 2025Aug 9, 2025
55834590App crashes at checkoutClosedUrgentFrancesca Stracke—Katrina JohnsEmail—1h○Sent, no reply———Aug 6, 2025Aug 9, 2025
09804225Gift card balance questionClosedNormalDora Mills-Koepp—Kaela FriesenChat—1h○Sent, no reply———Aug 8, 2025Aug 9, 2025
45450697Insider tier issueClosedNormalMrs. Joanne Quigley—Julie HodkiewiczChat—1h○Sent, no reply———Aug 2, 2025Aug 9, 2025
54278672BOPIS pickup not readyClosedHighKaitlin Weber—Amely PacochaEmail
fragrance
1h●Responded5/5——Aug 4, 2025Aug 9, 2025
48366440Cancel order requestClosedNormalMaude Bogan—Mr. Skyla TrantowPhone—1d○Sent, no reply———Aug 1, 2025Aug 9, 2025
99623020Influencer code not workingClosedNormalMamie Wehner—Garth DooleyEmail
shade-match
23h○Sent, no reply———Aug 2, 2025Aug 9, 2025
66238962Influencer code not workingClosedLowFrederick Kling—Ignatius CummerataEmail—2d 22h○Sent, no reply———Jul 31, 2025Aug 9, 2025
84545989Shipping cost questionClosedNormalErik Gibson—Vilma GusikowskiChat—21h○Sent, no reply———Aug 4, 2025Aug 9, 2025
20295806Foundation match helpClosedNormalCassidy MedhurstPacific Beauty DistributorsDr. Mandy McLaughlinEmail
bopisrefundinfluencer
3d 20h⊘Not fired———Aug 1, 2025Aug 9, 2025
49230261Wrong shade sentClosedNormalRodolfo Weber—Eula McKenzieEmail—1d 15h○Sent, no reply———Jul 31, 2025Aug 9, 2025
02765848Insider tier issueClosedUrgentGenevieve Kshlerin-Bernier—Leonard Waters-HowellChat
refund
12h●Responded3/5——Aug 4, 2025Aug 9, 2025
59519435Cancel order requestClosedNormalRaymond Feest—Katrina JohnsChat—4d 12h○Sent, no reply———Aug 1, 2025Aug 9, 2025
52533468Price match requestClosedHighCarol Morissette—Jacklyn DareEmail
loyaltysamplesbopis
11h○Sent, no reply———Aug 5, 2025Aug 9, 2025
85376518Refund not receivedClosedNormalDamien Stehr—Lily RaynorChat
refundappsamples
11h●Responded4/5——Aug 4, 2025Aug 9, 2025
88460122Foundation match helpClosedNormalLeon Monahan—Kaela FriesenEmail—10h⊘Not fired———Aug 1, 2025Aug 9, 2025
41554920Where is my order?ClosedLowKayleigh D'AmoreStudio ElevenKaela FriesenEmail
shippingdamaged
10h○Sent, no reply———Aug 6, 2025Aug 9, 2025
32542480Gift card balance questionClosedNormalBradford Mraz—Mr. Skyla TrantowChat
fragrancebopisapp
7h⊘Not fired———Aug 7, 2025Aug 8, 2025
75871406Restock alert for backorderClosedNormalHarry Lynch DDS—Eula McKenziePhone
influencer
1d 6h○Sent, no reply———Aug 2, 2025Aug 8, 2025
80923525Restock alert for backorderClosedLowDemetrius Koelpin—Miss Amber Hintz Sr.Phone
influencerapployalty
6h○Sent, no reply———Aug 1, 2025Aug 8, 2025
55777420Restock alert for backorderClosedNormalHank CristAtlas HospitalityChaz RennerEmail
damagedbopisinfluencer
6h●Responded5/5——Aug 5, 2025Aug 8, 2025
12500601App login problemClosedHighMs. Ramona Treutel—Mr. Skyla TrantowEmail
bopis
6h○Sent, no reply———Aug 4, 2025Aug 8, 2025
56615376Birthday gift not receivedClosedLowAlan Rosenbaum—Kaela FriesenEmail—6h⊘Not fired———Aug 4, 2025Aug 8, 2025
42877211Foundation match helpClosedLowMilan Graham Jr.—Oscar O'HaraChat
bopisfragrance
6h●Responded5/5——Aug 4, 2025Aug 8, 2025
03370667Foundation match helpClosedNormalLula Mraz—Dr. Mandy McLaughlinEmail
influencersamples
5h○Sent, no reply———Aug 4, 2025Aug 8, 2025
28486844Price match requestClosedNormalCarrie Koelpin—Ignatius CummerataEmail—5h○Sent, no reply———Aug 2, 2025Aug 8, 2025
34867028Cancel order requestClosedLowErnestina Rau—Katrina JohnsChat
samples
5h○Sent, no reply———Aug 1, 2025Aug 8, 2025
03924225Address change after shippingClosedNormalWilmer Luettgen—Darryl JacobiEmail
vipinfluencerrefund
5h○Sent, no reply———Aug 6, 2025Aug 8, 2025
70168088Question about product ingredientsClosedNormalMiss Angelica Jacobson—Vilma GusikowskiEmail
influencer
5h●Responded4/5——Aug 1, 2025Aug 8, 2025
79596720Birthday gift not receivedClosedNormalShelia Franecki—Faith HilllEmail—5h○Sent, no reply———Aug 6, 2025Aug 8, 2025
91875099Insider tier issueClosedNormalMyron Watsica—Chaz RennerEmail
wholesalerefundinfluencer
4h●Responded4/5——Aug 7, 2025Aug 8, 2025
66891133Wholesale order questionClosedNormalFreda Koepp—Katrina JohnsEmail—4h○Sent, no reply———Aug 7, 2025Aug 8, 2025
02886106Insider tier issueClosedHighEldridge Feeney—Mr. Cade SengerEmail
vip
4h○Sent, no reply———Aug 4, 2025Aug 8, 2025
81370402Pro discount enrollmentClosedNormalLura Yost V—Oscar O'HaraEmail
loyaltysamplesapp
4h●Responded3/5——Aug 1, 2025Aug 8, 2025
46694443Where is my order?ClosedNormalMs. Linda Funk—Chaz RennerEmail—2h●Responded10/11——Aug 5, 2025Aug 8, 2025
18337573Return after 30-day windowClosedHighOrie Tillman—Ignatius CummerataEmail
fragrancebopis
2h○Sent, no reply———Aug 6, 2025Aug 8, 2025
95595710Wholesale order questionClosedNormalTomasa Crooks—Kip Schroeder IVEmail—2h○Sent, no reply———Aug 7, 2025Aug 8, 2025
21213506Birthday gift not receivedClosedNormalMoshe Bode MD—Tommy KuvalisEmail—1h○Sent, no reply———Aug 5, 2025Aug 8, 2025
64269679Refund not receivedClosedNormalEugene Koepp—Kaela FriesenChat
shippingvip
1d●Responded4/5——Jul 31, 2025Aug 8, 2025
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