External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 10076202 | Discount code not working | Closed | Normal | — | Phone | — | 1d 9h | ●Responded | 4/5 | — | — | Jul 11, 2025 | Jul 16, 2025 | ||
| 28193115 | Allergic reaction concern | Closed | High | — | loyaltyfragranceapp | 1d 9h | ●Responded | 7/11 | — | — | Jul 12, 2025 | Jul 16, 2025 | |||
| 73515436 | Insider tier issue | Closed | Low | — | Phone | — | 8h | ○Sent, no reply | — | — | — | Jul 9, 2025 | Jul 16, 2025 | ||
| 13310362 | BOPIS order cancelled at store | Closed | High | — | — | 3d 8h | ●Responded | 2/5 | — | — | Jul 9, 2025 | Jul 16, 2025 | |||
| 13132084 | Wholesale order question | Closed | Normal | — | — | 7h | ○Sent, no reply | — | — | — | Jul 10, 2025 | Jul 16, 2025 | |||
| 71282126 | BOPIS order cancelled at store | Closed | Normal | — | Chat | influencer | 6h | ○Sent, no reply | — | — | — | Jul 9, 2025 | Jul 16, 2025 | ||
| 74512239 | Where is my order? | Closed | Normal | — | Phone | vipappreturns | 5h | ●Responded | 3/5 | — | — | Jul 12, 2025 | Jul 16, 2025 | ||
| 04655908 | Address change after shipping | Closed | Low | — | Chat | fragranceapp | 3d 5h | ○Sent, no reply | — | — | — | Jul 6, 2025 | Jul 16, 2025 | ||
| 61847977 | Lost package follow-up | Closed | High | — | — | 9d 5h | ○Sent, no reply | — | — | — | Jul 5, 2025 | Jul 16, 2025 | |||
| 89785953 | Cancel subscription / Auto-replenish | Closed | Normal | — | shippingshade-matchfragrance | 5h | ○Sent, no reply | — | — | — | Jul 10, 2025 | Jul 16, 2025 | |||
| 16241537 | App crashes at checkout | Closed | Low | — | Chat | influencerfragrancegift-card | 4h | ●Responded | 9/11 | — | — | Jul 10, 2025 | Jul 16, 2025 | ||
| 11855034 | Price match request | Closed | Normal | — | bopisdamaged | 4h | ●Responded | 5/5 | — | — | Jul 11, 2025 | Jul 16, 2025 | |||
| 45902296 | Cancel subscription / Auto-replenish | Closed | Normal | — | Phone | gift-carddamagedshipping | 3h | ○Sent, no reply | — | — | — | Jul 10, 2025 | Jul 16, 2025 | ||
| 77604972 | Missing items in shipment | Closed | Low | — | bopissamples | 3h | ○Sent, no reply | — | — | — | Jul 14, 2025 | Jul 16, 2025 | |||
| 53929927 | Price match request | Closed | Normal | — | Phone | influencer | 3h | ○Sent, no reply | — | — | — | Jul 10, 2025 | Jul 16, 2025 | ||
| 49609693 | Insider tier issue | Closed | Normal | — | Chat | fragrance | 3h | ○Sent, no reply | — | — | — | Jul 13, 2025 | Jul 16, 2025 | ||
| 12009952 | Lost package follow-up | Closed | Normal | Highland Apothecary Co | Chat | returns | 3h | ●Responded | 10/11 | — | — | Jul 10, 2025 | Jul 16, 2025 | ||
| 39540042 | Gift card balance question | Closed | Normal | — | fragrance | 3h | ●Responded | 4/5 | — | — | Jul 9, 2025 | Jul 16, 2025 | |||
| 67666883 | Influencer code not working | Closed | Normal | — | Chat | vip | 3h | ○Sent, no reply | — | — | — | Jul 15, 2025 | Jul 16, 2025 | ||
| 32761277 | Address change after shipping | Closed | Normal | — | Phone | — | 3h | ○Sent, no reply | — | — | — | Jul 14, 2025 | Jul 16, 2025 | ||
| 45973015 | Price match request | Closed | Normal | — | Chat | vipappbopis | 2h | ○Sent, no reply | — | — | — | Jul 12, 2025 | Jul 16, 2025 | ||
| 55106470 | Discount code not working | Closed | Low | Crown Department Stores | damaged | 2h | ○Sent, no reply | — | — | — | Jul 10, 2025 | Jul 16, 2025 | |||
| 41511147 | Store experience feedback | Closed | Normal | — | fragrancebopisvip | 1d 1h | ○Sent, no reply | — | — | — | Jul 10, 2025 | Jul 16, 2025 | |||
| 27870318 | Missing items in shipment | Closed | Low | House of Lumière | — | 1h | ⊘Not fired | — | — | — | Jul 9, 2025 | Jul 16, 2025 | |||
| 76197450 | Klarna / Afterpay split issue | Closed | Normal | — | viprefund | 1h | ○Sent, no reply | — | — | — | Jul 10, 2025 | Jul 16, 2025 | |||
| 46485919 | App crashes at checkout | Closed | Low | — | Chat | damagedvip | 1d | ○Sent, no reply | — | — | — | Jul 8, 2025 | Jul 16, 2025 | ||
| 13035804 | Allergic reaction concern | Closed | Normal | — | Phone | samples | 2d | ●Responded | 1/5 | — | — | Jul 10, 2025 | Jul 16, 2025 | ||
| 77737545 | Question about product ingredients | Closed | Low | — | Chat | damagedreturns | 22h | ●Responded | 5/5 | — | — | Jul 13, 2025 | Jul 16, 2025 | ||
| 98914169 | Insider tier issue | Closed | Low | — | Phone | shade-match | 1d 20h | ●Responded | 4/5 | — | — | Jul 13, 2025 | Jul 16, 2025 | ||
| 26658948 | Item authenticity concern | Closed | High | House of Lumière | — | 20h | ⊘Not fired | — | — | — | Jul 9, 2025 | Jul 16, 2025 | |||
| 44099513 | Question about product ingredients | Closed | Normal | — | — | 2d 19h | ●Responded | 4/5 | — | — | Jul 7, 2025 | Jul 16, 2025 | |||
| 64961599 | App login problem | Closed | Normal | — | gift-card | 1d 18h | ●Responded | 7/11 | — | — | Jul 11, 2025 | Jul 16, 2025 | |||
| 45201490 | App login problem | Closed | Low | — | — | 17h | ○Sent, no reply | — | — | — | Jul 9, 2025 | Jul 16, 2025 | |||
| 72865157 | Order arrived damaged | Closed | Normal | — | refund | 1d 14h | ●Responded | 4/5 | — | — | Jul 7, 2025 | Jul 16, 2025 | |||
| 18980739 | Where is my order? | Closed | Urgent | — | samplesinfluencer | 13h | ○Sent, no reply | — | — | — | Jul 12, 2025 | Jul 16, 2025 | |||
| 08056372 | App crashes at checkout | Closed | Normal | — | — | 13h | ○Sent, no reply | — | — | — | Jul 10, 2025 | Jul 16, 2025 | |||
| 06634909 | Cancel subscription / Auto-replenish | Closed | Normal | — | loyalty | 11h | ○Sent, no reply | — | — | — | Jul 11, 2025 | Jul 16, 2025 | |||
| 02061897 | Missing items in shipment | Closed | Normal | — | Chat | samplesrefundloyalty | 11h | ○Sent, no reply | — | — | — | Jul 12, 2025 | Jul 16, 2025 | ||
| 24431205 | Missing samples in order | Closed | Normal | — | Chat | loyaltysamples | 6d 10h | ○Sent, no reply | — | — | — | Jul 5, 2025 | Jul 16, 2025 | ||
| 18217390 | BOPIS order cancelled at store | Closed | High | — | — | 9h | ●Responded | 5/5 | — | — | Jul 11, 2025 | Jul 15, 2025 | |||
| 42477082 | Klarna / Afterpay split issue | Closed | High | — | fragrance | 9h | ⊘Not fired | — | — | — | Jul 14, 2025 | Jul 15, 2025 | |||
| 94582968 | App login problem | Closed | Normal | — | gift-cardwholesaleinfluencer | 3d 9h | ●Responded | 3/5 | — | — | Jul 7, 2025 | Jul 15, 2025 | |||
| 03608202 | Missing samples in order | Closed | Normal | — | Chat | wholesale | 8h | ●Responded | 4/5 | — | — | Jul 11, 2025 | Jul 15, 2025 | ||
| 71489422 | Cancel order request | Closed | Normal | — | samples | 8h | ○Sent, no reply | — | — | — | Jul 9, 2025 | Jul 15, 2025 | |||
| 68342691 | Influencer code not working | Closed | Normal | — | Chat | — | 6h | ○Sent, no reply | — | — | — | Jul 10, 2025 | Jul 15, 2025 | ||
| 71427948 | Klarna / Afterpay split issue | Closed | Normal | — | Chat | returnsshipping | 6h | ○Sent, no reply | — | — | — | Jul 9, 2025 | Jul 15, 2025 | ||
| 61548600 | Item authenticity concern | Closed | Low | — | appsamplesloyalty | 7d 6h | ●Responded | 1/5 | — | — | Jul 7, 2025 | Jul 15, 2025 | |||
| 49872842 | Birthday gift not received | Closed | Low | — | Phone | damagedbopisreturns | 6h | ●Responded | 3/5 | — | — | Jul 13, 2025 | Jul 15, 2025 | ||
| 72227979 | App login problem | Closed | Low | — | Chat | — | 6h | ○Sent, no reply | — | — | — | Jul 13, 2025 | Jul 15, 2025 | ||
| 51992606 | Wholesale order question | Closed | Normal | — | — | 6h | ●Responded | 5/5 | — | — | Jul 14, 2025 | Jul 15, 2025 |