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Showing 13,051 - 13,100 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 09771475 | Shipping cost question | Pending | Normal |  Cullen Herzog | — |  Jacklyn Dare | Chat | — | - | —Skipped | — | — | — | Apr 15, 2026 | - |
| 50960610 | Shipping cost question | Solved | Normal |  Frankie Emard-Reinger | — |  Steve O'Conner | — | 13h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - | |
| 42707647 | Missing items in shipment | Solved | Normal |  Kyra Hermann | — |  Katrina Johns | — | 5h | ●Responded | 10/11 | — | — | Mar 9, 2026 | - | |
| 50307813 | Cancel subscription / Auto-replenish | Solved | High |  Brando Reilly | — |  Yazmin Jast | Phone | refundshipping | 22h | ⊘Not fired | — | — | — | Feb 16, 2026 | - |
| 48563546 | Address change after shipping | Solved | Normal |  Jeannette Hessel | — |  Mr. Skyla Trantow | damagedshipping | 5h | ○Sent, no reply | — | — | — | Apr 29, 2026 | - | |
| 52924646 | Shipping cost question | Pending | High |  Heidi Schimmel | — |  Mr. Lonie Hudson | Chat | wholesale | - | —Skipped | — | — | — | Jul 18, 2025 | - |
| 14368871 | Wrong shade sent | Solved | Normal |  Berneice Heller | — |  Amely Pacocha | Phone | — | 3d 1h | ●Responded | 3/5 | — | — | Dec 13, 2025 | - |
| 29831621 | BOPIS pickup not ready | Open | Low |  Selina Hessel | — | Mr. Skyla Trantow | vip | - | —Skipped | — | — | — | Jan 18, 2026 | - | |
| 57429582 | Gift card balance question | Solved | Urgent |  Abe Smitham | — |  Ignatius Cummerata | — | 4h | ○Sent, no reply | — | — | — | Jun 29, 2025 | - | |
| 03320885 | Price match request | Solved | Low |  Kurtis Denesik | — |  Vilma Gusikowski | refund | 2h | ●Responded | 4/11 | — | — | Aug 22, 2025 | - | |
| 80346801 | Pro discount enrollment | Solved | Low |  Sheri McClure | — | Jacklyn Dare | shade-matchfragrance | 23h | ○Sent, no reply | — | — | — | Nov 17, 2025 | - | |
| 58790546 | Restock alert for backorder | Pending | Normal |  Ernestina Rau | — |  Garth Dooley | Chat | influencergift-card | - | —Skipped | — | — | — | Aug 7, 2025 | - |
| 24667212 | Insider tier issue | Solved | Low |  Sydni Tremblay | — |  Chaz Renner | Chat | bopis | 3d | ●Responded | 4/5 | — | — | Jun 29, 2025 | - |
| 14869167 | Cancel subscription / Auto-replenish | Solved | Normal |  Tessie Pouros | — | Chaz Renner | bopis | 18h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 82318206 | Restock alert for backorder | Solved | Normal |  Ova Ratke | — | Chaz Renner | Chat | — | 2h | ●Responded | 5/5 | — | — | Nov 7, 2025 | - |
| 18787505 | BOPIS order cancelled at store | Solved | Low |  Payton Padberg | — |  Oscar O'Hara | Chat | — | 3h | ○Sent, no reply | — | — | — | Jan 16, 2026 | - |
| 86639501 | Order arrived damaged | Solved | Normal |  Aron Boyer | — | Amely Pacocha | refunddamagedreturns | 6h | ○Sent, no reply | — | — | — | Sep 12, 2025 | - | |
| 76618868 | Influencer code not working | Pending | Normal |  Wendy Rolfson | — | Chaz Renner | shade-matchvip | - | —Skipped | — | — | — | Jul 29, 2025 | - | |
| 69038652 | Shipping cost question | Solved | High |  Pasquale Hauck II | — | Jacklyn Dare | Chat | appshade-match | 8h | ●Responded | 4/5 | — | — | Mar 19, 2026 | - |
| 37933246 | App crashes at checkout | Open | Normal |  Bryan Osinski | — | Oscar O'Hara | Chat | bopisloyaltyvip | - | —Skipped | — | — | — | Mar 18, 2026 | - |
| 46199880 | Cancel order request | Pending | Low |  Tomas Torphy | — | Mr. Lonie Hudson | shade-matchapp | - | —Skipped | — | — | — | Mar 22, 2026 | - | |
| 76409962 | BOPIS pickup not ready | Solved | Low |  Ola Kovacek | — | Yazmin Jast | Chat | — | 6h | ⊘Not fired | — | — | — | Aug 4, 2025 | - |
| 10544059 | App login problem | Pending | Normal |  Ms. Linda Funk | — |  Tommy Kuvalis | — | - | —Skipped | — | — | — | Oct 3, 2025 | - | |
| 19355441 | Where is my order? | Solved | Normal |  Jazlyn Bosco | — | Oscar O'Hara | Phone | damaged | 2d 5h | ●Responded | 4/5 | — | — | Jan 20, 2026 | - |
| 52921671 | Cancel order request | Solved | Low |  Ezequiel Brekke | — |  Faith Hilll | refundvip | 5h | ●Responded | 3/5 | — | — | May 21, 2026 | - | |
| 72008016 | Cancel subscription / Auto-replenish | Solved | High |  Cassidy Medhurst | Pacific Beauty Distributors |  Kaela Friesen | loyaltywholesale | 1d 22h | ●Responded | 1/5 | — | — | Jan 26, 2026 | - | |
| 19549697 | BOPIS pickup not ready | Pending | Low |  Juvenal Ward | — | Mr. Skyla Trantow | Phone | shipping | - | —Skipped | — | — | — | Feb 27, 2026 | - |
| 85194970 | Klarna / Afterpay split issue | Pending | Low |  Ernie West | — |  Leonard Waters-Howell | shade-matchinfluencer | - | —Skipped | — | — | — | Jun 8, 2025 | - | |
| 99367864 | Item authenticity concern | Solved | Low |  Hollie Wunsch | — | Kaela Friesen | refund | 4d 23h | ○Sent, no reply | — | — | — | Mar 5, 2026 | - | |
| 41152838 | Price match request | Solved | Normal |  Dee Rempel | — | Garth Dooley | influencer | 3h | ○Sent, no reply | — | — | — | Apr 27, 2026 | - | |
| 95820213 | BOPIS order cancelled at store | Solved | Urgent |  Della Cruickshank | — | Garth Dooley | Chat | influencerrefundvip | 5h | ○Sent, no reply | — | — | — | Oct 27, 2025 | - |
| 33480878 | Question about product ingredients | Open | Low |  Ronald Connelly | — | Oscar O'Hara | Chat | vipbopisapp | - | —Skipped | — | — | — | Apr 24, 2026 | - |
| 56674341 | Birthday gift not received | Solved | Normal |  Lillie Lang | — | Mr. Skyla Trantow | Social | — | 5h | ⊘Not fired | — | — | — | Jul 22, 2025 | - |
| 06204021 | Item authenticity concern | Solved | Normal |  Roy Cronin | — | Vilma Gusikowski | Chat | — | 6h | ○Sent, no reply | — | — | — | Dec 15, 2025 | - |
| 10192007 | Allergic reaction concern | Solved | Normal |  Marshall Roberts | Atlas Hospitality | Steve O'Conner | fragrancebopisapp | 9h | ●Responded | 3/5 | — | — | Nov 23, 2025 | - | |
| 93391672 | Birthday gift not received | Pending | Normal |  Chase Wuckert | — | Mr. Skyla Trantow | Chat | shade-match | - | —Skipped | — | — | — | May 11, 2026 | - |
| 03649311 | Cancel order request | Solved | Urgent |  Mr. Raul Doyle | — | Jacklyn Dare | apprefundsamples | 14h | ○Sent, no reply | — | — | — | Jan 30, 2026 | - | |
| 95653294 | Pro discount enrollment | Solved | Normal |  Ova Purdy | — | Jacklyn Dare | — | 9h | ○Sent, no reply | — | — | — | Aug 27, 2025 | - | |
| 64995147 | Klarna / Afterpay split issue | Solved | High |  Lavern Abshire | — | Mr. Lonie Hudson | loyaltyappdamaged | 3h | ●Responded | 4/5 | — | — | Jun 9, 2025 | - | |
| 50223788 | Return after 30-day window | Solved | Normal | Pasquale Hauck II | — | Katrina Johns | — | 16h | ○Sent, no reply | — | — | — | Sep 20, 2025 | - | |
| 00345845 | Birthday gift not received | Solved | Normal |  Everardo Larson | — | Oscar O'Hara | Social | — | 1d 4h | ⊘Not fired | — | — | — | Jul 1, 2025 | - |
| 32947642 | BOPIS pickup not ready | Solved | Normal |  Clara Brekke | — | Garth Dooley | — | 6h | ○Sent, no reply | — | — | — | Jun 20, 2025 | - | |
| 97315947 | Discount code not working | Solved | Normal |  Lacy Schuppe | — | Mr. Lonie Hudson | wholesale | 4h | ○Sent, no reply | — | — | — | Jan 1, 2026 | - | |
| 40279964 | Influencer code not working | Solved | Normal |  Horace Satterfield | — | Faith Hilll | shippingshade-matchsamples | 5h | ●Responded | 5/5 | — | — | Dec 16, 2025 | - | |
| 59599513 | Restock alert for backorder | Solved | Normal |  Amira Howe | — | Chaz Renner | influencershippingshade-match | 1d 14h | ○Sent, no reply | — | — | — | May 27, 2025 | - | |
| 55419719 | Influencer code not working | Pending | Normal |  Salvador Roberts | — | Faith Hilll | Chat | gift-cardreturns | - | —Skipped | — | — | — | May 21, 2026 | - |
| 04818515 | Klarna / Afterpay split issue | Solved | Normal |  Allen Prohaska | — | Leonard Waters-Howell | Chat | damagedloyalty | 5h | ●Responded | 5/5 | — | — | Jul 22, 2025 | - |
| 54639681 | Lost package follow-up | Solved | Normal |  Phyllis Bartell | — | Mr. Lonie Hudson | Phone | — | 3h | ○Sent, no reply | — | — | — | Nov 7, 2025 | - |
| 43811089 | Insider tier issue | Solved | High |  Fred Abbott | — | Garth Dooley | Chat | — | 4h | ○Sent, no reply | — | — | — | Oct 17, 2025 | - |
| 46475899 | Refund not received | Solved | Normal |  Mariah Toy | — |  Kip Schroeder IV | — | 12h | ○Sent, no reply | — | — | — | Apr 11, 2026 | - |