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27591235Store experience feedbackSolvedNormalDr. Doreen Rogahn—Mr. Cade SengerEmail
apprefund
1d 17h⊘Not fired———Oct 23, 2025-
31953427Wholesale order questionSolvedLowNathaniel McClure—Garth DooleyChat
influencerfragranceshade-match
5h○Sent, no reply———Jun 17, 2025-
10167830Question about product ingredientsOpenHighLindsey Schultz—Chaz RennerChat—-—Skipped———Sep 19, 2025-
57428983BOPIS pickup not readyPendingNormalAyana Adams—Eula McKenzieEmail
gift-cardrefundshipping
-—Skipped———Apr 14, 2026-
06071397Missing items in shipmentSolvedNormalJazmyne Anderson—Chaz RennerChat
damagedshipping
4h●Responded10/11——Jun 16, 2025-
37629471Missing items in shipmentOpenNormalPhyllis Emard II—Leonard Waters-HowellEmail
influencerreturnswholesale
-—Skipped———Nov 5, 2025-
02549048Loyalty points not postingSolvedLowDexter Heidenreich—Lily RaynorEmail—21h○Sent, no reply———Jan 14, 2026-
96750574Price match requestOpenNormalLessie Parker—Eula McKenzieChat
influencer
-—Skipped———May 19, 2026-
12052843Klarna / Afterpay split issueSolvedUrgentOlga Hegmann—Ignatius CummerataEmail
loyaltyrefundwholesale
2h○Sent, no reply———May 6, 2026-
64142718Gift card balance questionSolvedNormalMiss Brady Heller—Mr. Lonie HudsonEmail
shippingappreturns
5h●Responded5/5——Jun 5, 2025-
07341428Loyalty points not postingSolvedNormalAlexis Connelly—Eula McKenzieEmail
refund
6h○Sent, no reply———Mar 20, 2026-
73344047App crashes at checkoutSolvedLowLeanne Leannon—Mr. Cade SengerEmail—2d 15h○Sent, no reply———Jan 20, 2026-
45600781Return after 30-day windowSolvedNormalReva Schuster—Tommy KuvalisEmail
samples
17h○Sent, no reply———Jul 22, 2025-
24247135Lost package follow-upSolvedLowLeigh Breitenberg IV—Mr. Cade SengerEmail
bopisinfluencer
6h●Responded3/5——Jun 2, 2025-
22573291Pro discount enrollmentSolvedNormalDr. Clayton Reinger—Mr. Lonie HudsonEmail—7h○Sent, no reply———Sep 17, 2025-
75756975Address change after shippingOpenNormalHollie Swift I—Katrina JohnsChat
wholesaleapp
-—Skipped———May 18, 2026-
85960389Price match requestSolvedNormalWillard Nicolas—Jacklyn DarePhone—5h○Sent, no reply———Nov 8, 2025-
25253254Return after 30-day windowSolvedNormalMs. Elena Ritchie I—Leonard Waters-HowellEmail—5h●Responded4/5——May 20, 2026-
22007887Question about product ingredientsSolvedUrgentHelga Kunde—Mr. Lonie HudsonChat
bopisshade-match
3h○Sent, no reply———Jun 18, 2025-
55794885Cancel subscription / Auto-replenishSolvedNormalDr. Roy Beer—Jacklyn DareEmail
damagedloyaltywholesale
18h●Responded3/5——Sep 24, 2025-
87696039BOPIS order cancelled at storeSolvedLowMs. Sally Pfeffer—Kip Schroeder IVChat
gift-card
1h○Sent, no reply———Jun 19, 2025-
88717363Foundation match helpSolvedNormalAnn Torphy—Tommy KuvalisEmail—3h●Responded5/5——Apr 29, 2026-
40832765Foundation match helpOpenLowGary Berge—Amely PacochaEmail
vipdamaged
-—Skipped———Apr 21, 2026-
58573984Missing items in shipmentSolvedNormalFrancesca Deckow DVM—Eula McKenzieChat
influencer
7d 5h○Sent, no reply———Aug 30, 2025-
77639890Restock alert for backorderOpenLowRoger Deckow—Mr. Cade SengerEmail—-—Skipped———Aug 2, 2025-
11490508Cancel order requestSolvedNormalAlfreda Shields—Tommy KuvalisEmail
loyaltyrefundshade-match
1d⊘Not fired———Jun 10, 2025-
45775051Birthday gift not receivedSolvedNormalAmber Dach—Vilma GusikowskiEmail—3h⊘Not fired———Feb 23, 2026-
84680760Gift card balance questionSolvedNormalTracy Fadel—Chaz RennerChat
vip
2d 7h○Sent, no reply———Sep 22, 2025-
52531977Loyalty points not postingSolvedNormalMr. Sheldon Orn—Garth DooleyEmail—4h○Sent, no reply———Oct 14, 2025-
50008223Shipping cost questionSolvedNormalVivien DickiQuartz GiftingKip Schroeder IVEmail
gift-card
1h●Responded5/5——Mar 10, 2026-
15103438Loyalty points not postingSolvedNormalAlex O'Conner-Konopelski—Mr. Lonie HudsonChat
shade-match
2h○Sent, no reply———Oct 29, 2025-
00260312Question about product ingredientsSolvedHighHaskell Dietrich—Oscar O'HaraEmail
vipgift-card
4h○Sent, no reply———Jan 19, 2026-
76727416App crashes at checkoutSolvedHighDee Rempel—Garth DooleyEmail—16h○Sent, no reply———Feb 11, 2026-
78906193Wrong shade sentPendingNormalMr. Kent Feeney—Katrina JohnsChat
refundshippingwholesale
-—Skipped———Dec 16, 2025-
73752804Wrong shade sentSolvedLowArnulfo Ritchie—Eula McKenzieChat
returns
3h○Sent, no reply———Jun 7, 2025-
91886763Cancel order requestSolvedNormalAlphonso Ullrich—Vilma GusikowskiPhone—5h○Sent, no reply———Oct 29, 2025-
76621978Restock alert for backorderSolvedLowJimmie Osinski—Eula McKenzieEmail
shade-matchloyaltyvip
2h○Sent, no reply———Aug 29, 2025-
89838351Price match requestSolvedHighLori Ruecker—Mr. Skyla TrantowChat—4h○Sent, no reply———Dec 31, 2025-
08463412Refund not receivedSolvedHighMya Streich—Tommy KuvalisEmail
loyaltyshippingbopis
2h●Responded5/5——Jun 23, 2025-
22374589Shipping cost questionSolvedNormalPetra Bogisich—Eula McKenzieEmail
refundloyalty
18h●Responded4/5——Aug 16, 2025-
19673378Shipping cost questionSolvedLowOrin Beier II—Kaela FriesenChat—13h○Sent, no reply———Sep 10, 2025-
48930919Pro discount enrollmentSolvedHighTavares Senger—Mr. Cade SengerChat
shade-matchdamagedbopis
1h○Sent, no reply———Jun 14, 2025-
21132347Refund not receivedSolvedLowForrest Considine-Conroy—Tommy KuvalisChat—17h○Sent, no reply———Jan 26, 2026-
97916044Order arrived damagedPendingNormalSherman Gleason—Tommy KuvalisEmail
viployalty
-—Skipped———Oct 30, 2025-
13090226Allergic reaction concernSolvedHighMildred Gutkowski—Jacklyn DareEmail—6h○Sent, no reply———Oct 10, 2025-
03419880Klarna / Afterpay split issueSolvedNormalRafael Hamill-Dach—Katrina JohnsEmail
shade-matchgift-cardbopis
6h●Responded3/5——Dec 28, 2025-
52651920Klarna / Afterpay split issuePendingNormalLudwig Cruickshank—Vilma GusikowskiChat
gift-cardfragrancesamples
-—Skipped———Jan 14, 2026-
34373385Discount code not workingSolvedNormalDessie Lubowitz—Julie HodkiewiczEmail
loyalty
8h⊘Not fired———Apr 14, 2026-
63872579Missing samples in orderSolvedHighRenee Balistreri—Oscar O'HaraEmail
app
4h○Sent, no reply———Sep 25, 2025-
05718962Loyalty points not postingSolvedNormalRodney Walker—Lily RaynorEmail
wholesale
1h○Sent, no reply———Feb 27, 2026-
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