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Showing 14,301 - 14,350 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 35828105 | Gift card balance question | Solved | Low |  Claudine Daugherty-Boyer | — |  Garth Dooley | — | 15h | ●Responded | 4/5 | — | — | Nov 6, 2025 | - | |
| 00601610 | Where is my order? | Solved | Normal |  Marlin Gerhold | — |  Faith Hilll | — | 15h | ○Sent, no reply | — | — | — | Jul 4, 2025 | - | |
| 76693507 | Where is my order? | Solved | High |  Ms. Jeannette Heaney | — |  Miss Amber Hintz Sr. | Phone | appreturns | 9h | ●Responded | 4/5 | — | — | Apr 14, 2026 | - |
| 38702789 | Wrong shade sent | Pending | Normal |  Tomasa Crooks | — |  Leonard Waters-Howell | Phone | bopis | - | —Skipped | — | — | — | Feb 28, 2026 | - |
| 50828186 | Loyalty points not posting | Solved | Normal |  Nannie Fay DDS | — |  Mr. Eliza Gerhold IV | Phone | samples | 1d 9h | ●Responded | 9/11 | — | — | Jan 16, 2026 | - |
| 25131238 | Foundation match help | Solved | Low |  Rachel Kling | — | Leonard Waters-Howell | Chat | refund | 5h | ⊘Not fired | — | — | — | Dec 20, 2025 | - |
| 01824604 | Restock alert for backorder | Solved | Normal |  Jenna Boyer-Ankunding | — |  Tommy Kuvalis | Phone | — | 21h | ○Sent, no reply | — | — | — | Aug 14, 2025 | - |
| 28549773 | BOPIS order cancelled at store | Solved | Low |  Lorraine Kunze | — | Faith Hilll | Phone | refundsampleswholesale | 5h | ●Responded | 5/5 | — | — | Jul 17, 2025 | - |
| 51811978 | Cancel order request | Solved | Normal |  Alan Weissnat | — |  Oscar O'Hara | loyalty | 13h | ⊘Not fired | — | — | — | Jul 11, 2025 | - | |
| 68340587 | Wholesale order question | Open | Normal |  Ericka Schuppe | — |  Mr. Cade Senger | bopisfragrance | - | —Skipped | — | — | — | May 29, 2025 | - | |
| 11595543 | Pro discount enrollment | Solved | Normal |  Claudie Gleason | — |  Kaela Friesen | Chat | refundloyalty | 1h | ○Sent, no reply | — | — | — | Apr 8, 2026 | - |
| 08514008 | Address change after shipping | Solved | Normal |  Ernestina Rau | — |  Steve O'Conner | Chat | returns | 6h | ○Sent, no reply | — | — | — | Sep 1, 2025 | - |
| 70068437 | App crashes at checkout | Solved | Normal |  Clair Buckridge | — | Mr. Cade Senger | Chat | — | 15h | ●Responded | 4/5 | — | — | Apr 14, 2026 | - |
| 97900966 | Gift card balance question | Solved | Low |  Shelia Franecki | — |  Katrina Johns | Social | shade-matchloyalty | 4d 15h | ⊘Not fired | — | — | — | Jun 24, 2025 | - |
| 10205137 | Pro discount enrollment | Solved | Normal |  Mr. Kelvin Volkman | — | Katrina Johns | damagedviprefund | 1h | ○Sent, no reply | — | — | — | Dec 17, 2025 | - | |
| 11461090 | Item authenticity concern | Solved | Normal |  Richmond Senger | — | Garth Dooley | Chat | — | 2d 17h | ○Sent, no reply | — | — | — | Mar 12, 2026 | - |
| 05656637 | Refund not received | Solved | Normal |  Mr. Darrin Vandervort MD | Pacific Beauty Distributors | Miss Amber Hintz Sr. | Chat | — | 3h | ●Responded | 10/11 | — | — | Jan 21, 2026 | - |
| 53477087 | Wrong shade sent | Solved | Low |  Irma Fahey | — |  Eula McKenzie | wholesaleinfluencer | 1d 22h | ○Sent, no reply | — | — | — | Jan 5, 2026 | - | |
| 55016721 | Wholesale order question | Solved | Low |  Matthew Mann | — | Kaela Friesen | Chat | refund | 2h | ●Responded | 5/5 | — | — | Sep 9, 2025 | - |
| 69476632 | Price match request | Solved | Urgent | Shelia Franecki | — | Mr. Cade Senger | Chat | samplesdamaged | 4h | ●Responded | 4/5 | — | — | Sep 8, 2025 | - |
| 36177041 | Shipping cost question | Solved | Normal |  Franklin Heller | — |  Darryl Jacobi | app | 4h | ⊘Not fired | — | — | — | Dec 29, 2025 | - | |
| 13470460 | Wrong shade sent | Solved | Normal |  Mrs. Sylvia Kshlerin Sr. | — |  Lily Raynor | Chat | vipreturnsinfluencer | 3h | ●Responded | 3/5 | — | — | Apr 10, 2026 | - |
| 47699904 | Address change after shipping | Solved | Low |  Ulises Larkin | — | Eula McKenzie | shade-match | 17h | ○Sent, no reply | — | — | — | Feb 10, 2026 | - | |
| 38742454 | Question about product ingredients | Solved | Low |  Travon Kuhic V | — |  Amely Pacocha | samplesshade-match | 5h | ⊘Not fired | — | — | — | Dec 4, 2025 | - | |
| 89562006 | Restock alert for backorder | Solved | Normal |  Tracey Gusikowski | — | Steve O'Conner | — | 16h | ○Sent, no reply | — | — | — | Feb 20, 2026 | - | |
| 92704601 | Gift card balance question | Solved | High |  Ayana Hane | — |  Dr. Mandy McLaughlin | — | 4h | ●Responded | 5/5 | — | — | Jun 26, 2025 | - | |
| 37958116 | App crashes at checkout | Solved | Normal |  Dr. Kenny Deckow Sr. | — | Miss Amber Hintz Sr. | — | 2d 6h | ○Sent, no reply | — | — | — | Feb 6, 2026 | - | |
| 36276195 | Cancel order request | Solved | Normal |  Ralph Pagac | — | Faith Hilll | fragrancerefund | 1h | ○Sent, no reply | — | — | — | Dec 1, 2025 | - | |
| 94959182 | Lost package follow-up | Solved | Normal |  Lorena Cremin Jr. | — |  Jacklyn Dare | samples | 13h | ○Sent, no reply | — | — | — | Dec 10, 2025 | - | |
| 77438783 | App crashes at checkout | Pending | Normal |  Tasha Yundt | — | Garth Dooley | — | - | —Skipped | — | — | — | Jan 30, 2026 | - | |
| 41842968 | BOPIS order cancelled at store | Solved | Urgent |  Ricky Towne | — |  Kip Schroeder IV | loyaltyinfluencerreturns | 9h | ○Sent, no reply | — | — | — | Dec 20, 2025 | - | |
| 18071539 | Influencer code not working | Pending | Normal |  Abe Smitham | — | Jacklyn Dare | — | - | —Skipped | — | — | — | Aug 22, 2025 | - | |
| 07084271 | Refund not received | Solved | Normal |  Mathew Green | — | Amely Pacocha | — | 2h | ●Responded | 1/5 | — | — | Nov 14, 2025 | - | |
| 92138674 | Wholesale order question | Solved | Urgent |  Kian Mayer DDS | — |  Julie Hodkiewicz | refund | 2h | ○Sent, no reply | — | — | — | Feb 27, 2026 | - | |
| 63760794 | Foundation match help | Solved | Normal |  Vernice Macejkovic | — |  Mr. Lonie Hudson | influencershipping | 1d 13h | ●Responded | 4/11 | — | — | May 6, 2026 | - | |
| 18539679 | Gift card balance question | Pending | Urgent |  Mr. Joel Hayes-Hilpert | — |  Vilma Gusikowski | Chat | — | - | —Skipped | — | — | — | Apr 9, 2026 | - |
| 73661293 | Pro discount enrollment | Solved | Low |  Aric Ratke | — | Leonard Waters-Howell | damaged | 6h | ○Sent, no reply | — | — | — | Oct 11, 2025 | - | |
| 62131295 | Where is my order? | Solved | Normal |  Miss Gonzalo Mills-Armstrong | — | Dr. Mandy McLaughlin | Social | returns | 1d 16h | ⊘Not fired | — | — | — | Sep 16, 2025 | - |
| 81673067 | Influencer code not working | Solved | Normal |  Joan Nolan | — | Mr. Eliza Gerhold IV | Chat | vipappwholesale | 6h | ●Responded | 5/5 | — | — | Jun 17, 2025 | - |
| 01091607 | Question about product ingredients | Solved | Urgent |  Brandt Legros | — | Jacklyn Dare | Chat | shade-match | 15h | ○Sent, no reply | — | — | — | Mar 7, 2026 | - |
| 50223499 | Item authenticity concern | Solved | Normal |  Liza Kozey | — | Garth Dooley | Chat | — | 7d 2h | ●Responded | 1/5 | — | — | Jan 14, 2026 | - |
| 82513174 | Shipping cost question | Solved | Urgent |  Fredrick Franey | — | Garth Dooley | shade-match | 11h | ⊘Not fired | — | — | — | Apr 18, 2026 | - | |
| 01480181 | Wholesale order question | Solved | High |  Lionel Walsh | — | Katrina Johns | vip | 2h | ●Responded | 3/5 | — | — | Aug 26, 2025 | - | |
| 25894609 | Return after 30-day window | Solved | Normal |  Kay Boyer | — | Jacklyn Dare | Chat | vip | 4h | ●Responded | 4/5 | — | — | Oct 14, 2025 | - |
| 33028134 | App login problem | Pending | Low |  Bette Schaden | — |  Yazmin Jast | Social | — | - | —Skipped | — | — | — | May 28, 2025 | - |
| 31979447 | Foundation match help | Pending | Normal |  Ellie Kuhn | — | Kaela Friesen | Social | samples | - | —Skipped | — | — | — | Oct 3, 2025 | - |
| 68343561 | App login problem | Open | Normal |  Kathryn Bogisich | — | Dr. Mandy McLaughlin | loyaltyshade-matchvip | - | —Skipped | — | — | — | Apr 15, 2026 | - | |
| 48357862 | BOPIS order cancelled at store | Solved | Low |  Enrique Walter | — | Amely Pacocha | returnssamples | 1h | ●Responded | 5/5 | — | — | Feb 12, 2026 | - | |
| 40088248 | BOPIS order cancelled at store | Solved | Normal |  Ayana Adams | — | Garth Dooley | Social | samplesbopis | 6h | ⊘Not fired | — | — | — | Nov 21, 2025 | - |
| 80431072 | Missing samples in order | Solved | Normal |  Evert Sawayn | — | Jacklyn Dare | Chat | vipshippinginfluencer | 1d 6h | ○Sent, no reply | — | — | — | Sep 26, 2025 | - |