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Showing 15,001 - 15,050 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 00493988 | Question about product ingredients | Open | Normal |  Miss Clarissa Herman | — |  Miss Amber Hintz Sr. | vipshipping | - | —Skipped | — | — | — | Apr 13, 2026 | - | |
| 04221488 | Address change after shipping | Solved | Normal |  Mr. Raul Doyle | — |  Garth Dooley | — | 11h | ●Responded | 9/11 | — | — | Dec 3, 2025 | - | |
| 91801617 | Missing samples in order | Solved | Normal |  Mr. Lynn Bruen | — |  Katrina Johns | Chat | — | 18h | ○Sent, no reply | — | — | — | Feb 6, 2026 | - |
| 19655745 | Price match request | Pending | Normal |  Mitchell Stehr | — |  Amely Pacocha | Chat | appfragrancewholesale | - | —Skipped | — | — | — | Oct 10, 2025 | - |
| 30557134 | Gift card balance question | Solved | Low |  Darrel Murazik | House of Lumière |  Chaz Renner | Chat | samplesvip | 4h | ●Responded | 5/5 | — | — | Mar 23, 2026 | - |
| 27356126 | Missing items in shipment | Solved | Low |  Jordi Kertzmann | — |  Leonard Waters-Howell | Chat | damagedwholesaleinfluencer | 1d | ○Sent, no reply | — | — | — | Nov 11, 2025 | - |
| 26240711 | Cancel subscription / Auto-replenish | Solved | Low |  Dallas Fay | — |  Mr. Cade Senger | — | 5h | ●Responded | 10/11 | — | — | Aug 19, 2025 | - | |
| 06243928 | Where is my order? | Solved | Low |  Bobbie Bergnaum | — |  Mr. Lonie Hudson | Chat | refund | 17h | ○Sent, no reply | — | — | — | Feb 6, 2026 | - |
| 66133879 | Cancel order request | Solved | Normal |  Della Cruickshank | — |  Vilma Gusikowski | shade-matchshippingwholesale | 16h | ⊘Not fired | — | — | — | Jul 11, 2025 | - | |
| 18219333 | Loyalty points not posting | Solved | Normal |  Aliyah Rutherford DDS | — |  Steve O'Conner | shade-matchinfluencershipping | 13h | ⊘Not fired | — | — | — | Dec 1, 2025 | - | |
| 58046340 | Shipping cost question | Pending | Low |  Mandy Nader | — | Amely Pacocha | refundbopis | - | —Skipped | — | — | — | Apr 21, 2026 | - | |
| 63607013 | BOPIS pickup not ready | Open | Low |  Ms. Dallin Schmitt | — | Leonard Waters-Howell | Chat | wholesalebopis | - | —Skipped | — | — | — | Oct 20, 2025 | - |
| 40116746 | Shipping cost question | Solved | Normal |  Lelah Adams | — |  Oscar O'Hara | vip | 1h | ●Responded | 3/5 | — | — | Dec 16, 2025 | - | |
| 61537523 | Loyalty points not posting | Pending | Low |  Arnulfo Medhurst | — | Amely Pacocha | wholesale | - | —Skipped | — | — | — | Mar 6, 2026 | - | |
| 29583405 | Order arrived damaged | Solved | Normal |  Adriel Terry | — | Chaz Renner | Chat | shade-match | 2h | ○Sent, no reply | — | — | — | Mar 6, 2026 | - |
| 93465103 | Missing items in shipment | Solved | Normal |  Leona Kassulke | — | Miss Amber Hintz Sr. | samplesgift-card | 9h | ○Sent, no reply | — | — | — | Oct 25, 2025 | - | |
| 56334305 | Address change after shipping | Open | Normal |  Shanna Homenick | — | Amely Pacocha | sampleswholesale | - | —Skipped | — | — | — | Jul 10, 2025 | - | |
| 92214935 | Gift card balance question | Open | Normal |  Jackie Wintheiser | — |  Jacklyn Dare | Phone | wholesaledamagedshade-match | - | —Skipped | — | — | — | Nov 15, 2025 | - |
| 28824627 | Return after 30-day window | Solved | Normal |  Julian Koss | — |  Dr. Mandy McLaughlin | Phone | bopis | 14h | ○Sent, no reply | — | — | — | Jul 14, 2025 | - |
| 19521678 | App login problem | Pending | Normal |  Norberto Bosco | — |  Lily Raynor | Chat | app | - | —Skipped | — | — | — | May 1, 2026 | - |
| 16548762 | Price match request | Pending | Low |  Jason Kuhlman | — |  Mr. Eliza Gerhold IV | Chat | wholesalefragrance | - | —Skipped | — | — | — | Apr 4, 2026 | - |
| 76427197 | Gift card balance question | Solved | High |  Kristian Shanahan | — | Chaz Renner | Social | shade-match | 2d 10h | ⊘Not fired | — | — | — | Feb 4, 2026 | - |
| 19761533 | Gift card balance question | Open | High |  Adam Erdman | — | Mr. Eliza Gerhold IV | Chat | shade-match | - | —Skipped | — | — | — | Jul 24, 2025 | - |
| 14093188 | Discount code not working | Pending | High |  Gia Hodkiewicz | — | Mr. Eliza Gerhold IV | returnswholesaleapp | - | —Skipped | — | — | — | Apr 15, 2026 | - | |
| 94002969 | App crashes at checkout | Open | High |  Gene Franey | — | Garth Dooley | gift-cardreturns | - | —Skipped | — | — | — | Oct 8, 2025 | - | |
| 62762568 | Price match request | Solved | Normal |  Michelle Schaefer | — | Amely Pacocha | Chat | — | 13h | ●Responded | 2/5 | — | — | Jan 20, 2026 | - |
| 75385264 | Foundation match help | Open | Normal |  Jerald Schulist | — | Katrina Johns | — | - | —Skipped | — | — | — | Feb 3, 2026 | - | |
| 70408109 | Influencer code not working | Solved | Normal |  Heidi Schimmel | — | Katrina Johns | — | 1h | ⊘Not fired | — | — | — | Jan 23, 2026 | - | |
| 02084810 | Order arrived damaged | Solved | Normal |  Mr. Tom Barton | — | Katrina Johns | Chat | refundshippingfragrance | 9h | ○Sent, no reply | — | — | — | Aug 25, 2025 | - |
| 11317199 | BOPIS order cancelled at store | Solved | Normal |  Helga Wiza V | — | Katrina Johns | influencervipwholesale | 5h | ○Sent, no reply | — | — | — | Jun 3, 2025 | - | |
| 41359796 | Order arrived damaged | Solved | Normal |  Juana Keeling | — | Mr. Eliza Gerhold IV | Chat | influencer | 4h | ●Responded | 5/5 | — | — | Sep 8, 2025 | - |
| 53296660 | Return after 30-day window | Solved | High |  Karen Flatley | — |  Kaela Friesen | — | 2d 20h | ○Sent, no reply | — | — | — | Nov 19, 2025 | - | |
| 92595593 | Cancel order request | Solved | Normal |  Haleigh Kling | — | Chaz Renner | fragrancedamaged | 2h | ○Sent, no reply | — | — | — | May 8, 2026 | - | |
| 21382006 | Address change after shipping | Solved | Normal |  Gayle Howe | Studio Eleven |  Julie Hodkiewicz | loyalty | 20h | ○Sent, no reply | — | — | — | Aug 17, 2025 | - | |
| 21827541 | Address change after shipping | Solved | Normal |  Carlos Beer | — | Steve O'Conner | shippingsamples | 6h | ●Responded | 5/5 | — | — | Oct 29, 2025 | - | |
| 46700056 | Wrong shade sent | Solved | Low |  Giovanny Stroman | — | Mr. Eliza Gerhold IV | damagedreturnsrefund | 2h | ○Sent, no reply | — | — | — | Jun 14, 2025 | - | |
| 61331678 | Foundation match help | Solved | Low |  Myra Hilll | — | Kaela Friesen | shipping | 1h | ○Sent, no reply | — | — | — | Jun 30, 2025 | - | |
| 24260935 | Missing items in shipment | Solved | Normal |  Ayana Hane | — |  Tommy Kuvalis | Chat | — | 21h | ⊘Not fired | — | — | — | Nov 22, 2025 | - |
| 61074011 | Question about product ingredients | Solved | Normal |  Irma Fahey | — | Garth Dooley | Chat | — | 9d 23h | ○Sent, no reply | — | — | — | Aug 28, 2025 | - |
| 91076993 | Address change after shipping | Solved | Normal |  Jeffrey Rath | — | Katrina Johns | Chat | loyaltydamagedsamples | 6h | ●Responded | 5/5 | — | — | Sep 9, 2025 | - |
| 35731421 | Address change after shipping | Solved | Normal |  Shelia Franecki | — | Miss Amber Hintz Sr. | Chat | — | 3h | ○Sent, no reply | — | — | — | Dec 11, 2025 | - |
| 49037541 | Refund not received | Solved | Normal |  Georgianna Leannon | — | Dr. Mandy McLaughlin | Chat | — | 2h | ○Sent, no reply | — | — | — | Apr 24, 2026 | - |
| 29423853 | BOPIS pickup not ready | Solved | Normal | Heidi Schimmel | — |  Mr. Skyla Trantow | appbopisvip | 1d 17h | ●Responded | 2/5 | — | — | Jan 23, 2026 | - | |
| 76957633 | Missing samples in order | Solved | Normal |  Joan Nolan | — | Chaz Renner | gift-cardrefunddamaged | 2h | ●Responded | 4/5 | — | — | Sep 12, 2025 | - | |
| 60924834 | Wholesale order question | Solved | Normal |  April Abernathy | — |  Eula McKenzie | Chat | loyalty | 3h | ●Responded | 4/11 | — | — | May 7, 2026 | - |
| 00775789 | Missing items in shipment | Solved | Urgent |  Miss Caroline Gusikowski | — | Mr. Cade Senger | wholesalesamplesvip | 2h | ⊘Not fired | — | — | — | Feb 26, 2026 | - | |
| 17391434 | Question about product ingredients | Solved | Normal |  Reginald Paucek | Aurora Hotels Group | Amely Pacocha | Chat | bopisgift-cardsamples | 1d | ○Sent, no reply | — | — | — | Oct 17, 2025 | - |
| 53566257 | Cancel subscription / Auto-replenish | Solved | Normal |  Helga Kunde | — | Mr. Cade Senger | shipping | 6h | ●Responded | 7/11 | — | — | Aug 12, 2025 | - | |
| 25167879 | Allergic reaction concern | Solved | Normal |  Arnulfo Ritchie | — | Dr. Mandy McLaughlin | Chat | — | 2d | ●Responded | 9/11 | — | — | Jul 25, 2025 | - |
| 61404040 | Order arrived damaged | Solved | Normal |  Cristobal McKenzie | — | Mr. Cade Senger | Chat | influencer | 6h | ⊘Not fired | — | — | — | Aug 4, 2025 | - |