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Showing 15,401 - 15,450 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 97059050 | Question about product ingredients | Solved | High |  Myra Feeney | — |  Kip Schroeder IV | Chat | — | 2h | ⊘Not fired | — | — | — | Oct 8, 2025 | - |
| 93755761 | Missing items in shipment | Solved | Normal |  Ericka Schuppe | — |  Mr. Skyla Trantow | shade-matchvip | 3h | ○Sent, no reply | — | — | — | Jul 6, 2025 | - | |
| 49158534 | Discount code not working | Solved | High |  Tonya Littel | — |  Mr. Eliza Gerhold IV | — | 3h | ●Responded | 5/5 | — | — | Mar 5, 2026 | - | |
| 76095258 | Allergic reaction concern | Solved | Low |  Miss Nettie Muller | — |  Katrina Johns | Chat | returnsinfluencer | 5h | ○Sent, no reply | — | — | — | Jul 19, 2025 | - |
| 86291909 | App login problem | Solved | Normal |  Mavis Torphy | — |  Oscar O'Hara | shipping | 3h | ●Responded | 5/5 | — | — | Feb 26, 2026 | - | |
| 26888691 | Shipping cost question | Solved | Low |  Mrs. Leora Muller | House of Lumière |  Mr. Lonie Hudson | Chat | damagedvipinfluencer | 2h | ●Responded | 5/5 | — | — | Aug 14, 2025 | - |
| 34343311 | BOPIS pickup not ready | Open | Low |  Jim Swaniawski | — |  Ignatius Cummerata | Chat | samplesbopisinfluencer | - | —Skipped | — | — | — | Mar 20, 2026 | - |
| 97206299 | Cancel order request | Solved | Normal |  Margaret Jakubowski DDS | — |  Vilma Gusikowski | Chat | wholesale | 1h | ●Responded | 5/5 | — | — | Jul 18, 2025 | - |
| 88573162 | App crashes at checkout | Pending | Low |  James Schmidt | — | Mr. Eliza Gerhold IV | damagedvipshipping | - | —Skipped | — | — | — | Nov 12, 2025 | - | |
| 87199504 | Address change after shipping | Solved | Normal |  Rogelio Koch | — |  Miss Amber Hintz Sr. | — | 3h | ⊘Not fired | — | — | — | Mar 13, 2026 | - | |
| 99469813 | Allergic reaction concern | Solved | Normal |  Rodney Walker | — |  Darryl Jacobi | Chat | shade-matchreturns | 20h | ⊘Not fired | — | — | — | Oct 19, 2025 | - |
| 44698595 | Address change after shipping | Solved | Normal |  Mr. Magdalena Reynolds | — | Miss Amber Hintz Sr. | — | 3h | ⊘Not fired | — | — | — | Dec 4, 2025 | - | |
| 30939016 | Question about product ingredients | Solved | Normal |  Mrs. Chelsea Grant | — | Darryl Jacobi | — | 4h | ●Responded | 5/5 | — | — | Mar 6, 2026 | - | |
| 67201212 | BOPIS pickup not ready | Pending | Normal |  Jodi Homenick | — |  Lily Raynor | samples | - | —Skipped | — | — | — | Aug 14, 2025 | - | |
| 81667350 | Insider tier issue | Solved | Normal |  Marlene Feeney | — |  Leonard Waters-Howell | returns | 12h | ⊘Not fired | — | — | — | Jan 2, 2026 | - | |
| 66170619 | Loyalty points not posting | Open | Normal |  Ms. Josefina Collins | — | Oscar O'Hara | Phone | appinfluencerfragrance | - | —Skipped | — | — | — | Dec 20, 2025 | - |
| 98074503 | Lost package follow-up | Solved | Normal |  Cletus McCullough | — | Oscar O'Hara | shippingsamples | 6h | ○Sent, no reply | — | — | — | Feb 26, 2026 | - | |
| 79558441 | Where is my order? | Solved | Normal |  Jeff Thompson | — | Katrina Johns | Chat | fragrance | 15h | ○Sent, no reply | — | — | — | Mar 29, 2026 | - |
| 32177298 | Question about product ingredients | Pending | Normal |  Ana Senger | — | Mr. Skyla Trantow | — | - | —Skipped | — | — | — | Aug 4, 2025 | - | |
| 52073627 | App crashes at checkout | Solved | Low |  Scot West | — |  Mr. Cade Senger | — | 1d 11h | ○Sent, no reply | — | — | — | May 9, 2026 | - | |
| 69107634 | Insider tier issue | Pending | Low |  Jude Heidenreich | — | Darryl Jacobi | Chat | — | - | —Skipped | — | — | — | Aug 26, 2025 | - |
| 65554585 | Klarna / Afterpay split issue | Solved | High |  Jonathon Langworth | — |  Chaz Renner | loyaltywholesale | 1d 11h | ○Sent, no reply | — | — | — | Nov 28, 2025 | - | |
| 15806727 | Restock alert for backorder | Solved | Normal |  Brad Littel | — | Lily Raynor | damagedwholesale | 2h | ○Sent, no reply | — | — | — | Jan 6, 2026 | - | |
| 63279606 | Shipping cost question | Solved | Normal |  Otis Corwin | — |  Tommy Kuvalis | refundappinfluencer | 22h | ○Sent, no reply | — | — | — | Dec 2, 2025 | - | |
| 09037971 | Store experience feedback | Solved | Normal |  Scott Reichel | — |  Jacklyn Dare | Chat | — | 6h | ●Responded | 10/11 | — | — | Oct 16, 2025 | - |
| 54847670 | Shipping cost question | Solved | High |  Ashlynn Zulauf | — | Chaz Renner | Chat | damagedvipreturns | 5h | ⊘Not fired | — | — | — | May 1, 2026 | - |
| 28494109 | Wholesale order question | Solved | Normal |  Amparo Rempel | — | Miss Amber Hintz Sr. | appinfluencershade-match | 1h | ○Sent, no reply | — | — | — | Nov 3, 2025 | - | |
| 51349796 | Loyalty points not posting | Solved | Normal |  Lynette Ritchie | — | Mr. Eliza Gerhold IV | Chat | bopisrefundshade-match | 4h | ○Sent, no reply | — | — | — | Feb 6, 2026 | - |
| 49803062 | Price match request | Open | Normal |  Miss Dino Hodkiewicz | — |  Steve O'Conner | Chat | — | - | —Skipped | — | — | — | Nov 4, 2025 | - |
| 48354563 | Missing items in shipment | Solved | Urgent |  Dr. Jazmyn Wiegand-Wyman | — |  Yazmin Jast | Phone | shipping | 11h | ⊘Not fired | — | — | — | Aug 26, 2025 | - |
| 12739567 | Return after 30-day window | Solved | Urgent |  Julius Predovic | — | Miss Amber Hintz Sr. | Social | — | 12h | ⊘Not fired | — | — | — | Jan 7, 2026 | - |
| 98660901 | Insider tier issue | Pending | Urgent |  Shirley Cartwright | — | Steve O'Conner | Chat | returns | - | —Skipped | — | — | — | Apr 21, 2026 | - |
| 10277529 | Where is my order? | Open | Urgent |  Wendell Donnelly MD | — |  Garth Dooley | shippingvipbopis | - | —Skipped | — | — | — | Apr 27, 2026 | - | |
| 93933239 | Allergic reaction concern | Solved | Normal |  Gerard Ledner DVM | — | Mr. Eliza Gerhold IV | Chat | wholesaleshade-match | 1d 3h | ○Sent, no reply | — | — | — | Jan 19, 2026 | - |
| 06379681 | Wholesale order question | Solved | Normal |  Katherine Conn | — | Leonard Waters-Howell | wholesaleinfluencer | 6h | ●Responded | 5/5 | — | — | Jan 8, 2026 | - | |
| 60203570 | BOPIS pickup not ready | Solved | High |  Roger Deckow | — |  Dr. Mandy McLaughlin | appshipping | 4h | ○Sent, no reply | — | — | — | May 6, 2026 | - | |
| 84522793 | Insider tier issue | Solved | Normal |  Eloy Glover | — |  Amely Pacocha | Chat | damaged | 14h | ○Sent, no reply | — | — | — | Nov 11, 2025 | - |
| 37272803 | BOPIS pickup not ready | Solved | Normal |  Gilberto Kautzer | — | Tommy Kuvalis | shade-matchloyaltyinfluencer | 11h | ●Responded | 10/11 | — | — | Sep 29, 2025 | - | |
| 17918920 | Cancel subscription / Auto-replenish | Solved | Normal |  Davonte Weimann | — | Ignatius Cummerata | shippingfragrance | 2h | ○Sent, no reply | — | — | — | Nov 24, 2025 | - | |
| 44731614 | Shipping cost question | Pending | Normal |  Alan Weissnat | — | Mr. Cade Senger | bopisfragranceinfluencer | - | —Skipped | — | — | — | May 16, 2026 | - | |
| 31612389 | App login problem | Solved | Normal |  Johanna Kuphal | — | Mr. Skyla Trantow | shippingreturnsvip | 2h | ○Sent, no reply | — | — | — | Jul 11, 2025 | - | |
| 19403735 | Shipping cost question | Solved | Normal |  Rocky Koch | — | Chaz Renner | fragrance | 3h | ●Responded | 1/5 | — | — | Sep 7, 2025 | - | |
| 64903198 | Restock alert for backorder | Solved | Low |  Santos Douglas | — | Mr. Lonie Hudson | Chat | fragrance | 2d 16h | ●Responded | 4/5 | — | — | May 6, 2026 | - |
| 61186068 | Order arrived damaged | Open | Normal |  Leonard Towne | — | Dr. Mandy McLaughlin | Chat | loyalty | - | —Skipped | — | — | — | Nov 24, 2025 | - |
| 85742875 | Wholesale order question | Solved | Low |  Myah Barrows | — |  Kaela Friesen | — | 6h | ●Responded | 10/11 | — | — | Apr 9, 2026 | - | |
| 39535570 | Where is my order? | Open | Low |  Alicia Tremblay | — | Steve O'Conner | Chat | refundfragrance | - | —Skipped | — | — | — | Sep 18, 2025 | - |
| 11833351 | Wholesale order question | Solved | Urgent |  Bridgette Wisozk | — | Miss Amber Hintz Sr. | Chat | fragrancevipapp | 4h | ●Responded | 3/5 | — | — | Aug 4, 2025 | - |
| 08649152 | Refund not received | Solved | Urgent |  Irma Fahey | — | Garth Dooley | — | 1d 21h | ●Responded | 7/11 | — | — | Nov 26, 2025 | - | |
| 12383724 | Birthday gift not received | Solved | Low |  Patty Pfannerstill II | — | Oscar O'Hara | Chat | fragrance | 1d 10h | ●Responded | 2/5 | — | — | Nov 13, 2025 | - |
| 46832145 | Store experience feedback | Open | Low | Jodi Homenick | — | Mr. Lonie Hudson | vipshade-matchwholesale | - | —Skipped | — | — | — | Mar 29, 2026 | - |