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Showing 15,851 - 15,900 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 15832359 | Loyalty points not posting | Solved | High |  Everette Bosco | — |  Tommy Kuvalis | Chat | bopiswholesale | 18h | ○Sent, no reply | — | — | — | Jul 28, 2025 | - |
| 10812576 | Shipping cost question | Solved | Normal |  Tracey Gusikowski | — | Tommy Kuvalis | shade-match | 8h | ○Sent, no reply | — | — | — | Dec 19, 2025 | - | |
| 09905931 | Address change after shipping | Solved | Normal |  Lilla Batz | — |  Leonard Waters-Howell | shipping | 13h | ●Responded | 5/5 | — | — | Jul 7, 2025 | - | |
| 43701246 | Where is my order? | Solved | Urgent |  Dr. Kenny Deckow Sr. | — |  Kip Schroeder IV | Chat | shade-match | 5h | ⊘Not fired | — | — | — | Feb 17, 2026 | - |
| 17338105 | Store experience feedback | Solved | Normal |  Herman Altenwerth | — |  Miss Amber Hintz Sr. | vipshipping | 6h | ●Responded | 4/5 | — | — | Dec 15, 2025 | - | |
| 73423059 | Discount code not working | Open | Normal |  Mrs. Monica Daugherty | — | Miss Amber Hintz Sr. | Chat | — | - | —Skipped | — | — | — | Jan 10, 2026 | - |
| 63418467 | BOPIS order cancelled at store | Solved | Normal |  Ben Heidenreich | — |  Ignatius Cummerata | Chat | fragrance | 1d 20h | ○Sent, no reply | — | — | — | Mar 9, 2026 | - |
| 11475584 | Cancel order request | Pending | Low |  Braden Hodkiewicz | — |  Kaela Friesen | returnsgift-card | - | —Skipped | — | — | — | Jun 26, 2025 | - | |
| 81501786 | Pro discount enrollment | Solved | Low |  Jolie Rau | — |  Mr. Eliza Gerhold IV | Chat | influencervipapp | 21h | ●Responded | 5/5 | — | — | May 7, 2026 | - |
| 79071478 | Store experience feedback | Solved | Normal |  Stacy McLaughlin | — |  Katrina Johns | Phone | refunddamaged | 1d 10h | ○Sent, no reply | — | — | — | Mar 21, 2026 | - |
| 57895113 | Wrong shade sent | Pending | Low |  Constance Jakubowski | — |  Faith Hilll | — | - | —Skipped | — | — | — | Feb 20, 2026 | - | |
| 26806941 | Refund not received | Open | High |  Carlton Stoltenberg | — | Tommy Kuvalis | — | - | —Skipped | — | — | — | Aug 30, 2025 | - | |
| 01865958 | Missing items in shipment | Solved | Normal |  Faye Nolan-Smith | — |  Mr. Lonie Hudson | refund | 6h | ⊘Not fired | — | — | — | Dec 15, 2025 | - | |
| 12910298 | Gift card balance question | Pending | High |  Salvador Simonis | — |  Darryl Jacobi | — | - | —Skipped | — | — | — | Jun 12, 2025 | - | |
| 50891553 | Klarna / Afterpay split issue | Solved | Normal |  Mrs. Penny Muller-Howell | — | Katrina Johns | Social | vip | 1h | ⊘Not fired | — | — | — | Jan 29, 2026 | - |
| 25197455 | Item authenticity concern | Pending | Normal |  Sara Boehm | — |  Julie Hodkiewicz | Social | appbopisrefund | - | —Skipped | — | — | — | Mar 5, 2026 | - |
| 58959092 | Where is my order? | Solved | High |  Grant Johns | — |  Chaz Renner | Chat | influencerrefundbopis | 14h | ○Sent, no reply | — | — | — | Jul 20, 2025 | - |
| 55794744 | Missing samples in order | Solved | Low |  Nathaniel Pagac | — | Darryl Jacobi | appvipwholesale | 1h | ⊘Not fired | — | — | — | Jun 14, 2025 | - | |
| 43988765 | Question about product ingredients | Solved | Normal |  Tracey Hauck | — |  Dr. Mandy McLaughlin | gift-cardvipwholesale | 21h | ○Sent, no reply | — | — | — | May 23, 2025 | - | |
| 58958001 | Lost package follow-up | Solved | Normal |  Jermaine Johns | — |  Mr. Cade Senger | loyalty | 6d 8h | ○Sent, no reply | — | — | — | Jun 17, 2025 | - | |
| 96349113 | Question about product ingredients | Pending | Normal |  Diane Corkery | — | Dr. Mandy McLaughlin | Chat | — | - | —Skipped | — | — | — | Mar 27, 2026 | - |
| 99496793 | Order arrived damaged | Solved | Normal |  Andrew Dare | — |  Oscar O'Hara | Chat | samples | 23h | ○Sent, no reply | — | — | — | Apr 24, 2026 | - |
| 01466222 | Item authenticity concern | Solved | High |  Carol Stamm | — | Miss Amber Hintz Sr. | Chat | — | 4h | ○Sent, no reply | — | — | — | Sep 25, 2025 | - |
| 12409880 | Price match request | Solved | Low |  Betsy Kreiger | — |  Lily Raynor | fragrancebopisdamaged | 13h | ○Sent, no reply | — | — | — | Mar 9, 2026 | - | |
| 54396848 | Cancel order request | Solved | High |  Joan Daugherty | — | Kip Schroeder IV | — | 2d 17h | ⊘Not fired | — | — | — | Jun 13, 2025 | - | |
| 97405601 | Store experience feedback | Pending | Normal |  Lesley Rowe Sr. | — |  Eula McKenzie | damagedsamplesrefund | - | —Skipped | — | — | — | Oct 30, 2025 | - | |
| 27172327 | Wrong shade sent | Solved | Normal |  Josh Dooley | — | Kip Schroeder IV | damagedfragrance | 16h | ○Sent, no reply | — | — | — | Aug 20, 2025 | - | |
| 42610870 | Loyalty points not posting | Solved | High |  Julio Denesik MD | — | Eula McKenzie | shippinggift-card | 8h | ○Sent, no reply | — | — | — | Oct 16, 2025 | - | |
| 95359670 | Allergic reaction concern | Solved | Normal |  Mr. Estefania Lesch | — | Leonard Waters-Howell | — | 7h | ○Sent, no reply | — | — | — | Nov 19, 2025 | - | |
| 90593282 | Discount code not working | Solved | Low |  Jamel Hansen | — | Dr. Mandy McLaughlin | damagedreturns | 15h | ○Sent, no reply | — | — | — | Apr 24, 2026 | - | |
| 42135686 | Gift card balance question | Pending | Normal |  Naomi Pacocha | — | Ignatius Cummerata | fragranceappreturns | - | —Skipped | — | — | — | Dec 19, 2025 | - | |
| 84863008 | Shipping cost question | Solved | High |  Marguerite Dietrich | — |  Steve O'Conner | Chat | loyalty | 6h | ○Sent, no reply | — | — | — | Nov 20, 2025 | - |
| 58176777 | Price match request | Pending | Normal |  Rudolph Gorczany | — | Katrina Johns | — | - | —Skipped | — | — | — | Jul 29, 2025 | - | |
| 37037865 | Discount code not working | Solved | Normal |  Rochelle Lindgren | — |  Amely Pacocha | refundsamplesapp | 16h | ○Sent, no reply | — | — | — | Jun 19, 2025 | - | |
| 09372388 | Influencer code not working | Solved | Normal |  Isom Kshlerin | — |  Jacklyn Dare | influencervip | 6h | ○Sent, no reply | — | — | — | May 5, 2026 | - | |
| 43861380 | Shipping cost question | Solved | Normal |  Tyrel Stamm | — | Leonard Waters-Howell | samplesvip | 1d 4h | ●Responded | 4/5 | — | — | Jun 15, 2025 | - | |
| 07596690 | Price match request | Open | Low |  Hailie Dooley | — | Mr. Eliza Gerhold IV | Chat | — | - | —Skipped | — | — | — | Oct 9, 2025 | - |
| 39591595 | Shipping cost question | Solved | Low |  Desiree Nikolaus | — | Amely Pacocha | — | 5h | ⊘Not fired | — | — | — | Feb 17, 2026 | - | |
| 35295747 | Cancel order request | Solved | Normal |  Charlotte Abernathy III | — | Eula McKenzie | Chat | bopisloyaltyapp | 18h | ⊘Not fired | — | — | — | Apr 18, 2026 | - |
| 80092751 | Lost package follow-up | Solved | Normal |  Mildred Gutkowski | — |  Garth Dooley | Chat | shade-matchdamaged | 17h | ○Sent, no reply | — | — | — | Aug 23, 2025 | - |
| 87733780 | Influencer code not working | Solved | Normal |  Ben Mills | — | Garth Dooley | Phone | appreturnssamples | 1h | ○Sent, no reply | — | — | — | Oct 24, 2025 | - |
| 76460707 | Discount code not working | Solved | Low |  Forrest Mraz | — | Katrina Johns | Chat | wholesalegift-cardreturns | 6h | ○Sent, no reply | — | — | — | Nov 12, 2025 | - |
| 44025129 | App login problem | Pending | Urgent |  Rossie Gutkowski | — | Kip Schroeder IV | Chat | wholesale | - | —Skipped | — | — | — | May 21, 2026 | - |
| 34616027 | Item authenticity concern | Solved | Low |  Ayana Hane | — |  Mr. Skyla Trantow | Phone | gift-carddamagedrefund | 4h | ●Responded | 1/5 | — | — | Oct 13, 2025 | - |
| 88573082 | Question about product ingredients | Solved | Normal |  Dr. Clayton Reinger | — | Mr. Eliza Gerhold IV | Phone | shippingreturns | 4h | ○Sent, no reply | — | — | — | Jan 29, 2026 | - |
| 83591036 | Influencer code not working | Solved | Normal |  Santa Baumbach DVM | — | Tommy Kuvalis | Phone | shade-matchgift-cardinfluencer | 16h | ○Sent, no reply | — | — | — | Feb 28, 2026 | - |
| 82080224 | App crashes at checkout | Solved | Normal |  Ernestina Rau | — | Mr. Cade Senger | Chat | vipapp | 8h | ●Responded | 3/5 | — | — | Oct 18, 2025 | - |
| 43582061 | Wholesale order question | Open | Urgent |  Miss Jeannette Jenkins | — | Miss Amber Hintz Sr. | Phone | returns | - | —Skipped | — | — | — | Nov 24, 2025 | - |
| 83733789 | Where is my order? | Solved | High |  Citlalli Welch I | — | Julie Hodkiewicz | bopisreturnsrefund | 20h | ⊘Not fired | — | — | — | Sep 12, 2025 | - | |
| 77790020 | Influencer code not working | Pending | High |  Claire Hyatt | — | Amely Pacocha | vipreturnsgift-card | - | —Skipped | — | — | — | Jun 6, 2025 | - |