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Showing 15,951 - 16,000 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 64078399 | Missing items in shipment | Solved | Low |  Laurie Pagac | — |  Oscar O'Hara | — | 9h | ●Responded | 5/5 | — | — | Oct 13, 2025 | - | |
| 84319007 | Wrong shade sent | Solved | Normal |  Lela Conn | — | Oscar O'Hara | Chat | wholesaleloyalty | 5h | ●Responded | 1/11 | — | — | Sep 16, 2025 | - |
| 67202457 | Return after 30-day window | Solved | High |  Tricia Kunde IV | — |  Vilma Gusikowski | Chat | — | 2d 15h | ⊘Not fired | — | — | — | Dec 7, 2025 | - |
| 47527704 | Wrong shade sent | Solved | High |  Ronald Connelly | — |  Chaz Renner | appvip | 3h | ○Sent, no reply | — | — | — | May 22, 2025 | - | |
| 93221792 | Shipping cost question | Solved | Normal |  Omer Balistreri V | — |  Lily Raynor | Social | vip | 15h | ⊘Not fired | — | — | — | Nov 10, 2025 | - |
| 10920606 | Question about product ingredients | Solved | Low |  Martin Altenwerth | — |  Mr. Eliza Gerhold IV | — | 12h | ●Responded | 3/5 | — | — | Oct 16, 2025 | - | |
| 82391044 | Wrong shade sent | Solved | Normal |  Stephen Kozey | — | Lily Raynor | wholesale | 1d 9h | ○Sent, no reply | — | — | — | Nov 13, 2025 | - | |
| 05587693 | Where is my order? | Solved | Normal |  Ellie Kuhn | — |  Mr. Cade Senger | Social | samples | 4h | ⊘Not fired | — | — | — | Jul 21, 2025 | - |
| 44782721 | Insider tier issue | Pending | Normal |  Loyal Jerde | — | Mr. Cade Senger | — | - | —Skipped | — | — | — | Aug 27, 2025 | - | |
| 79926370 | Klarna / Afterpay split issue | Pending | Normal |  Chanelle Kuhlman | — |  Dr. Mandy McLaughlin | Chat | shade-match | - | —Skipped | — | — | — | Jul 14, 2025 | - |
| 60867434 | Restock alert for backorder | Solved | Normal |  Wendell Donnelly MD | — |  Mr. Skyla Trantow | wholesaleinfluencer | 5h | ○Sent, no reply | — | — | — | Jun 27, 2025 | - | |
| 42532094 | Foundation match help | Solved | Normal |  Mr. Don Baumbach | Crown Department Stores |  Yazmin Jast | Chat | — | 19h | ○Sent, no reply | — | — | — | Oct 5, 2025 | - |
| 30735303 | Cancel subscription / Auto-replenish | Solved | High |  Chase Wuckert | — |  Faith Hilll | Phone | gift-carddamagedsamples | 12h | ●Responded | 1/11 | — | — | Jul 1, 2025 | - |
| 43934450 | App login problem | Pending | Normal |  Gretchen Price | Aurora Hotels Group |  Katrina Johns | — | - | —Skipped | — | — | — | Mar 23, 2026 | - | |
| 09453249 | Foundation match help | Solved | Low |  Gene Franey | — |  Darryl Jacobi | — | 20h | ⊘Not fired | — | — | — | Mar 12, 2026 | - | |
| 64761621 | Refund not received | Solved | Normal |  Juvenal Ward | — |  Tommy Kuvalis | — | 4h | ○Sent, no reply | — | — | — | Dec 16, 2025 | - | |
| 04778070 | Address change after shipping | Solved | Normal |  Tyrone Jacobi DVM | — |  Julie Hodkiewicz | — | 11h | ○Sent, no reply | — | — | — | Jan 31, 2026 | - | |
| 26263713 | Price match request | Solved | Normal |  Dr. Violet Gibson | — | Mr. Skyla Trantow | — | 2h | ●Responded | 10/11 | — | — | Apr 11, 2026 | - | |
| 69866859 | Refund not received | Pending | Normal |  Sabrina Klocko | — | Darryl Jacobi | Chat | — | - | —Skipped | — | — | — | Nov 20, 2025 | - |
| 67367752 | BOPIS order cancelled at store | Solved | Normal |  Reanna Weber | Aurora Hotels Group | Darryl Jacobi | — | 6h | ⊘Not fired | — | — | — | Feb 18, 2026 | - | |
| 61905571 | App login problem | Solved | Normal |  Amos Barton | — | Dr. Mandy McLaughlin | Chat | shippinggift-card | 2d 18h | ○Sent, no reply | — | — | — | Jan 16, 2026 | - |
| 45782820 | Birthday gift not received | Solved | Normal |  Jay Ziemann | — | Chaz Renner | Chat | samplesapp | 2h | ●Responded | 10/11 | — | — | Oct 10, 2025 | - |
| 95924119 | Allergic reaction concern | Solved | High |  Lessie Wolff | — |  Leonard Waters-Howell | Chat | — | 4d 23h | ○Sent, no reply | — | — | — | Nov 4, 2025 | - |
| 93426145 | Price match request | Solved | Low |  Lisette Block | — | Chaz Renner | Phone | damagedapp | 5h | ⊘Not fired | — | — | — | Jun 10, 2025 | - |
| 41740161 | Cancel subscription / Auto-replenish | Solved | Normal |  Dexter Schneider | — | Chaz Renner | Chat | samplesinfluencerapp | 8d 2h | ○Sent, no reply | — | — | — | May 8, 2026 | - |
| 13305331 | Wholesale order question | Solved | High |  Geneva Franey | — | Mr. Cade Senger | Chat | fragranceshade-matchsamples | 1d 11h | ●Responded | 3/5 | — | — | Sep 30, 2025 | - |
| 76034507 | Gift card balance question | Solved | Normal |  Howard Bahringer | — |  Miss Amber Hintz Sr. | Social | — | 1d 10h | ⊘Not fired | — | — | — | Sep 26, 2025 | - |
| 02552019 | App crashes at checkout | Solved | Normal |  Willy Welch | House of Lumière | Faith Hilll | Phone | loyalty | 6h | ○Sent, no reply | — | — | — | Jul 18, 2025 | - |
| 65741725 | Address change after shipping | Solved | Normal |  Ardella Dicki | — |  Eula McKenzie | Social | samplesreturnswholesale | 1d | ⊘Not fired | — | — | — | Jul 30, 2025 | - |
| 44190895 | Price match request | Solved | Normal |  Tyrel Stamm | — | Yazmin Jast | Phone | vipgift-card | 6h | ○Sent, no reply | — | — | — | Oct 24, 2025 | - |
| 23919960 | Influencer code not working | Solved | Low |  Davin Schaden | Modern Mercantile |  Mr. Lonie Hudson | — | 5h | ○Sent, no reply | — | — | — | Mar 12, 2026 | - | |
| 15960260 | Allergic reaction concern | Solved | Normal |  Nannie Fay DDS | — |  Steve O'Conner | appbopis | 5h | ●Responded | 5/5 | — | — | Nov 26, 2025 | - | |
| 53485483 | Discount code not working | Solved | Low |  Felix Hartmann | — | Vilma Gusikowski | Chat | vipshade-matchreturns | 4h | ●Responded | 5/5 | — | — | May 16, 2026 | - |
| 34074419 | BOPIS pickup not ready | Solved | Normal |  Jeannette Hessel | — | Mr. Cade Senger | shippingvip | 2d 6h | ○Sent, no reply | — | — | — | Sep 4, 2025 | - | |
| 38006085 | Allergic reaction concern | Pending | Normal |  Derrick Hodkiewicz | Coastal Spas & Wellness | Darryl Jacobi | vipsamples | - | —Skipped | — | — | — | Jun 24, 2025 | - | |
| 31512017 | Question about product ingredients | Solved | Normal |  Kay Boyer | — |  Jacklyn Dare | damagedrefund | 1d 10h | ⊘Not fired | — | — | — | May 15, 2026 | - | |
| 70651951 | Cancel subscription / Auto-replenish | Solved | Normal |  Bennie Shields | — |  Garth Dooley | refundbopisgift-card | 5h | ○Sent, no reply | — | — | — | Mar 17, 2026 | - | |
| 54021067 | Pro discount enrollment | Solved | Low |  Merle Hermiston | — | Lily Raynor | refundwholesale | 4h | ○Sent, no reply | — | — | — | Feb 16, 2026 | - | |
| 28534876 | Store experience feedback | Solved | High |  Dr. Nona Willms | — | Yazmin Jast | Social | samples | 16h | ⊘Not fired | — | — | — | Jan 10, 2026 | - |
| 01929745 | Wholesale order question | Solved | High |  Gail Bradtke | — | Oscar O'Hara | refundshade-matchgift-card | 2d 13h | ●Responded | 3/5 | — | — | Nov 3, 2025 | - | |
| 28661735 | Missing samples in order | Pending | Normal |  Jermaine Ferry | — | Lily Raynor | Chat | samplesshipping | - | —Skipped | — | — | — | Mar 17, 2026 | - |
| 64768519 | Pro discount enrollment | Solved | Normal | Jeannette Hessel | — | Mr. Skyla Trantow | Chat | influencer | 20h | ○Sent, no reply | — | — | — | Nov 29, 2025 | - |
| 85699101 | Refund not received | Solved | Normal |  Gerard Ledner DVM | — |  Amely Pacocha | app | 3h | ○Sent, no reply | — | — | — | Aug 26, 2025 | - | |
| 94161328 | Wholesale order question | Solved | High |  Wm Kub | — | Chaz Renner | Chat | — | 6h | ●Responded | 4/5 | — | — | May 30, 2025 | - |
| 54018284 | Allergic reaction concern | Solved | Normal |  Hans Jones | — | Vilma Gusikowski | Chat | — | 1h | ○Sent, no reply | — | — | — | Nov 27, 2025 | - |
| 32326359 | Gift card balance question | Solved | Normal |  Ayana Adams | — | Mr. Skyla Trantow | Chat | — | 6h | ○Sent, no reply | — | — | — | Apr 18, 2026 | - |
| 23604205 | Address change after shipping | Solved | High |  Ernestina Rau | — | Steve O'Conner | wholesaleshade-match | 3h | ○Sent, no reply | — | — | — | Nov 24, 2025 | - | |
| 20904462 | Price match request | Solved | Normal |  Jordan Gerlach | — | Tommy Kuvalis | Phone | — | 1d 20h | ○Sent, no reply | — | — | — | Jan 15, 2026 | - |
| 29803428 | Address change after shipping | Solved | High |  Lori Ruecker | — | Vilma Gusikowski | fragrancebopisshipping | 2d 23h | ●Responded | 4/5 | — | — | Sep 10, 2025 | - | |
| 05964925 | BOPIS pickup not ready | Solved | Normal |  Reagan Erdman | — | Darryl Jacobi | Social | — | 8h | ⊘Not fired | — | — | — | Sep 10, 2025 | - |