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Closed
79134259Refund not receivedSolvedNormalMrs. Chelsea Grant—Miss Amber Hintz Sr.Email
fragrance
11h○Sent, no reply———Jun 18, 2025-
76808514Insider tier issueSolvedNormalSantos Douglas—Mr. Cade SengerEmail
gift-card
1h●Responded2/5——Nov 1, 2025-
96293301Refund not receivedSolvedNormalAubree Stroman PhD—Jacklyn DareEmail
returnsapp
2d 11h○Sent, no reply———Apr 29, 2026-
04313624Discount code not workingOpenLowStacy McLaughlin—Ignatius CummerataEmail
wholesale
-—Skipped———Jul 24, 2025-
12803510Insider tier issueSolvedUrgentDaniel Miller—Ignatius CummerataChat
damaged
1h○Sent, no reply———Jun 14, 2025-
56428397Lost package follow-upSolvedNormalBrittany Tromp—Lily RaynorChat—2h○Sent, no reply———Nov 4, 2025-
07513841BOPIS order cancelled at storeSolvedHighMiss Beth Zboncak Sr.—Leonard Waters-HowellEmail
samplesshade-match
4h●Responded4/5——Mar 26, 2026-
54061147Shipping cost questionSolvedHighMichael Raynor—Mr. Skyla TrantowEmail
refundreturnswholesale
22h⊘Not fired———Feb 24, 2026-
85942236Klarna / Afterpay split issueSolvedHighCarlos Beer—Miss Amber Hintz Sr.Email
loyaltyvip
2d 6h●Responded3/5——Nov 3, 2025-
34921794Restock alert for backorderSolvedNormalBraden Hodkiewicz—Katrina JohnsChat
shippingfragrancedamaged
1d 7h●Responded3/5——Feb 17, 2026-
40338983Klarna / Afterpay split issueSolvedNormalJeannette Bosco-Grimes—Lily RaynorEmail
loyaltywholesale
18h○Sent, no reply———Sep 16, 2025-
62203130Discount code not workingSolvedNormalMichelle Schaefer—Jacklyn DareEmail
samples
1h●Responded5/5——Apr 4, 2026-
10425545Cancel order requestSolvedNormalBurley Jacobson—Chaz RennerChat
fragrance
23h○Sent, no reply———May 7, 2026-
11998207Order arrived damagedOpenNormalPhyllis Bartell—Kip Schroeder IVChat
loyalty
-—Skipped———Dec 3, 2025-
28324914Pro discount enrollmentPendingNormalJoel Runolfsdottir—Chaz RennerChat
refundappvip
-—Skipped———Sep 22, 2025-
99699843Refund not receivedSolvedNormalJeannette Bosco-Grimes—Miss Amber Hintz Sr.Email
refundsamples
2d 6h○Sent, no reply———Oct 16, 2025-
44522917Discount code not workingPendingNormalJay Langosh—Darryl JacobiPhone
returnsdamagedvip
-—Skipped———Mar 9, 2026-
74630038Missing samples in orderSolvedLowMrs. Geneva Orn—Garth DooleyEmail
loyaltydamagedsamples
2h○Sent, no reply———Apr 24, 2026-
91286078Restock alert for backorderOpenHighMr. Alonzo Effertz—Julie HodkiewiczEmail—-—Skipped———May 4, 2026-
29843329Refund not receivedSolvedLowMolly Leffler—Lily RaynorEmail
loyalty
2h⊘Not fired———Dec 10, 2025-
42889973App login problemSolvedUrgentLaisha Gusikowski—Darryl JacobiEmail—2d 4h○Sent, no reply———Oct 29, 2025-
76932501Influencer code not workingSolvedNormalLorraine Kunze—Amely PacochaEmail
damagedrefundwholesale
18h●Responded5/5——Apr 18, 2026-
32400018App crashes at checkoutSolvedHighCitlalli Welch I—Mr. Skyla TrantowChat
refunddamaged
3h○Sent, no reply———Feb 2, 2026-
54070293Missing items in shipmentSolvedNormalTracy Fadel—Garth DooleyChat—7h○Sent, no reply———Jan 3, 2026-
33586190BOPIS order cancelled at storeSolvedNormalElsie Schumm—Julie HodkiewiczChat
fragranceshade-matchsamples
2h○Sent, no reply———Nov 17, 2025-
62531783Klarna / Afterpay split issueSolvedNormalNick Murray—Mr. Eliza Gerhold IVChat
appfragrance
1h●Responded5/5——Feb 3, 2026-
57892468Restock alert for backorderSolvedNormalLacy Jerde—Faith HilllEmail—6h○Sent, no reply———Aug 26, 2025-
52338665Store experience feedbackSolvedNormalTammy Streich-Hegmann—Darryl JacobiEmail
fragrancerefundapp
3h○Sent, no reply———Dec 12, 2025-
86528139Refund not receivedSolvedHighKristian Shanahan—Mr. Eliza Gerhold IVEmail
appgift-card
6h⊘Not fired———Mar 6, 2026-
19057865App login problemSolvedNormalKristopher Rogahn—Katrina JohnsEmail
influencersamplesdamaged
5d 18h○Sent, no reply———Jan 30, 2026-
23586541App login problemPendingNormalKody Kling—Chaz RennerChat—-—Skipped———Oct 30, 2025-
65092505Insider tier issueOpenNormalAdriel Terry—Chaz RennerEmail—-—Skipped———Oct 3, 2025-
99564094Where is my order?PendingNormalLorraine Carroll Jr.—Kip Schroeder IVEmail
loyaltyvip
-—Skipped———Mar 7, 2026-
84631443App login problemSolvedNormalDarrick Haley—Faith HilllEmail—1d●Responded5/5——Oct 20, 2025-
23334040Refund not receivedSolvedUrgentJoshua Douglas—Faith HilllChat—6h●Responded10/11——Apr 17, 2026-
05702553Insider tier issueSolvedNormalClara Brekke—Faith HilllSocial
bopis
8h⊘Not fired———Nov 19, 2025-
92506123Question about product ingredientsOpenNormalAna Okuneva-Sanford—Kaela FriesenChat
shade-matchgift-card
-—Skipped———Dec 1, 2025-
79982217Address change after shippingSolvedLowMs. Priscilla Ebert—Jacklyn DareEmail
fragrancewholesale
17h●Responded4/5——Jun 7, 2025-
79557686Gift card balance questionSolvedNormalJovanny Upton—Faith HilllEmail
shippingfragranceloyalty
19h●Responded5/5——Jan 22, 2026-
69398490Lost package follow-upSolvedLowSabrina Klocko—Steve O'ConnerChat—2h○Sent, no reply———Jun 3, 2025-
96175034Question about product ingredientsSolvedNormalEloy Dicki—Ignatius CummerataChat
fragrance
6h●Responded5/5——Aug 24, 2025-
33950129Wrong shade sentSolvedNormalAshlynn Zulauf—Vilma GusikowskiChat
influencerwholesale
8h●Responded5/5——Nov 21, 2025-
57343772BOPIS order cancelled at storeSolvedUrgentBillie Okuneva—Kaela FriesenEmail
appshippinginfluencer
1h○Sent, no reply———Jun 26, 2025-
90989748App crashes at checkoutSolvedHighMyron Watsica—Julie HodkiewiczEmail
shippingbopisshade-match
1d 19h○Sent, no reply———Jul 8, 2025-
46685423Pro discount enrollmentSolvedNormalCurtis Bednar—Lily RaynorChat
influencerbopiswholesale
19h⊘Not fired———Jan 5, 2026-
53641331Allergic reaction concernSolvedNormalJoe Denesik—Julie HodkiewiczEmail—2h●Responded2/5——Apr 6, 2026-
66047577BOPIS pickup not readyOpenNormalKatelyn Dickens Jr.—Garth DooleyEmail
gift-card
-—Skipped———Aug 21, 2025-
37110971Birthday gift not receivedPendingNormalMiss Emma Weimann—Katrina JohnsChat
vip
-—Skipped———Apr 17, 2026-
32504747Allergic reaction concernPendingLowNannie Schinner—Mr. Eliza Gerhold IVEmail
bopisfragrancereturns
-—Skipped———Apr 10, 2026-
53891458Wholesale order questionPendingNormalReagan Erdman—Yazmin JastEmail
fragranceapp
-—Skipped———Apr 23, 2026-
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