External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 70418104 | BOPIS order cancelled at store | Pending | Normal | — | Chat | refundloyaltydamaged | - | —Skipped | — | — | — | Sep 4, 2025 | - | ||
| 02874197 | Order arrived damaged | Solved | High | — | Phone | — | 1d 13h | ○Sent, no reply | — | — | — | Jan 9, 2026 | - | ||
| 83393989 | Price match request | Solved | Normal | — | Chat | bopissamples | 20h | ○Sent, no reply | — | — | — | Mar 9, 2026 | - | ||
| 98607245 | Loyalty points not posting | Solved | Normal | — | Phone | — | 2d 5h | ⊘Not fired | — | — | — | Jan 20, 2026 | - | ||
| 52409829 | Wholesale order question | Solved | Normal | — | Chat | bopisinfluencer | 5h | ○Sent, no reply | — | — | — | Jul 29, 2025 | - | ||
| 80011675 | Missing samples in order | Solved | Normal | — | loyalty | 2d 3h | ○Sent, no reply | — | — | — | Jun 30, 2025 | - | |||
| 46173348 | Cancel order request | Solved | Normal | — | Chat | — | 8h | ●Responded | 5/5 | — | — | Jan 14, 2026 | - | ||
| 50923013 | Shipping cost question | Solved | Normal | — | — | 1h | ●Responded | 5/5 | — | — | May 22, 2026 | - | |||
| 64270689 | Item authenticity concern | Open | Normal | — | Chat | gift-card | - | —Skipped | — | — | — | Apr 8, 2026 | - | ||
| 79973755 | Missing samples in order | Solved | Normal | — | Phone | samples | 9h | ○Sent, no reply | — | — | — | Sep 22, 2025 | - | ||
| 43661971 | Gift card balance question | Solved | Normal | — | Chat | refund | 4h | ●Responded | 4/5 | — | — | Sep 12, 2025 | - | ||
| 37604496 | Address change after shipping | Solved | High | — | vipshade-matchwholesale | 5h | ●Responded | 2/5 | — | — | Mar 16, 2026 | - | |||
| 12790621 | Return after 30-day window | Pending | High | — | vipgift-cardinfluencer | - | —Skipped | — | — | — | Aug 28, 2025 | - | |||
| 37439521 | Where is my order? | Solved | Normal | — | — | 22h | ●Responded | 5/5 | — | — | Mar 9, 2026 | - | |||
| 62788895 | Klarna / Afterpay split issue | Solved | High | — | — | 4h | ○Sent, no reply | — | — | — | Dec 10, 2025 | - | |||
| 66554625 | Allergic reaction concern | Solved | Normal | Marquee Events | fragranceappshipping | 3h | ○Sent, no reply | — | — | — | Sep 12, 2025 | - | |||
| 44417361 | App login problem | Open | Normal | — | bopisshade-match | - | —Skipped | — | — | — | Sep 22, 2025 | - | |||
| 40879057 | BOPIS order cancelled at store | Pending | High | — | samples | - | —Skipped | — | — | — | Feb 6, 2026 | - | |||
| 96490575 | Order arrived damaged | Solved | Normal | — | Chat | bopisgift-card | 23h | ●Responded | 5/5 | — | — | Nov 26, 2025 | - | ||
| 96854093 | Shipping cost question | Solved | High | — | fragranceapp | 1d 20h | ●Responded | 4/5 | — | — | Jan 4, 2026 | - | |||
| 81140558 | Order arrived damaged | Solved | Low | — | influencershade-matchfragrance | 2d 3h | ○Sent, no reply | — | — | — | Nov 24, 2025 | - | |||
| 37964361 | Pro discount enrollment | Solved | Urgent | — | Chat | refundbopisshipping | 6d 18h | ○Sent, no reply | — | — | — | Aug 22, 2025 | - | ||
| 72187624 | Gift card balance question | Solved | Urgent | — | Chat | shade-matchinfluencer | 5h | ●Responded | 2/5 | — | — | Jan 25, 2026 | - | ||
| 04601924 | Cancel subscription / Auto-replenish | Open | Normal | — | loyaltygift-card | - | —Skipped | — | — | — | Apr 16, 2026 | - | |||
| 49201642 | Discount code not working | Solved | Normal | — | wholesaleshippingloyalty | 12h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - | |||
| 22387520 | Loyalty points not posting | Solved | Normal | — | — | 9h | ○Sent, no reply | — | — | — | Dec 10, 2025 | - | |||
| 92620040 | Insider tier issue | Pending | Normal | — | Chat | samplesinfluencerrefund | - | —Skipped | — | — | — | May 16, 2026 | - | ||
| 25774768 | Pro discount enrollment | Pending | Normal | — | refundshippingshade-match | - | —Skipped | — | — | — | May 21, 2026 | - | |||
| 69893859 | Lost package follow-up | Solved | Normal | — | Phone | shipping | 21h | ○Sent, no reply | — | — | — | Feb 17, 2026 | - | ||
| 03797684 | Order arrived damaged | Solved | Low | — | shippingwholesaleshade-match | 1d 13h | ○Sent, no reply | — | — | — | Jun 21, 2025 | - | |||
| 61520710 | Item authenticity concern | Solved | Normal | — | shippingsamples | 19h | ⊘Not fired | — | — | — | Aug 30, 2025 | - | |||
| 43685339 | Missing samples in order | Open | Low | — | Phone | wholesale | - | —Skipped | — | — | — | Jul 30, 2025 | - | ||
| 41645908 | Klarna / Afterpay split issue | Solved | Low | — | Chat | — | 2h | ●Responded | 10/11 | — | — | Jan 9, 2026 | - | ||
| 91379127 | Price match request | Solved | High | — | Chat | — | 1h | ●Responded | 4/5 | — | — | Jul 29, 2025 | - | ||
| 93809079 | Allergic reaction concern | Solved | Low | — | — | 1h | ●Responded | 4/5 | — | — | Jan 2, 2026 | - | |||
| 82943387 | Pro discount enrollment | Pending | Normal | House of Lumière | Chat | — | - | —Skipped | — | — | — | Nov 20, 2025 | - | ||
| 20147199 | App crashes at checkout | Solved | Normal | Atlas Hospitality | bopis | 1h | ●Responded | 2/5 | — | — | Sep 20, 2025 | - | |||
| 76961958 | Shipping cost question | Solved | Normal | — | Chat | loyalty | 5d | ●Responded | 2/5 | — | — | Dec 27, 2025 | - | ||
| 30458689 | BOPIS pickup not ready | Pending | Low | — | — | - | —Skipped | — | — | — | Mar 19, 2026 | - | |||
| 90848250 | Where is my order? | Solved | Normal | — | — | 15h | ⊘Not fired | — | — | — | Apr 10, 2026 | - | |||
| 14639357 | Allergic reaction concern | Solved | Low | — | Chat | loyalty | 20h | ○Sent, no reply | — | — | — | Mar 2, 2026 | - | ||
| 63130588 | Loyalty points not posting | Solved | Normal | — | Social | gift-cardshippingshade-match | 18h | ⊘Not fired | — | — | — | Mar 22, 2026 | - | ||
| 44136160 | Item authenticity concern | Pending | Normal | — | Phone | appshippinginfluencer | - | —Skipped | — | — | — | Jan 20, 2026 | - | ||
| 19733369 | Wrong shade sent | Solved | High | — | fragrance | 2d | ○Sent, no reply | — | — | — | Feb 25, 2026 | - | |||
| 31524954 | Shipping cost question | Solved | Normal | — | Phone | refundbopisreturns | 2d 7h | ○Sent, no reply | — | — | — | Jul 26, 2025 | - | ||
| 07495758 | Loyalty points not posting | Solved | High | — | Chat | — | 1h | ○Sent, no reply | — | — | — | Mar 7, 2026 | - | ||
| 68538838 | Address change after shipping | Open | Low | — | Chat | gift-cardwholesale | - | —Skipped | — | — | — | Nov 27, 2025 | - | ||
| 64401103 | Lost package follow-up | Solved | High | — | Phone | — | 2d 11h | ○Sent, no reply | — | — | — | Nov 6, 2025 | - | ||
| 49840796 | Klarna / Afterpay split issue | Solved | Low | — | samplesbopiswholesale | 2d 7h | ○Sent, no reply | — | — | — | Oct 22, 2025 | - | |||
| 83497031 | Pro discount enrollment | Solved | Low | — | — | 3h | ○Sent, no reply | — | — | — | Nov 17, 2025 | - |