TicketsAll tickets
Showing 19,251 - 19,300 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46647488 | Wrong shade sent | Pending | Urgent |  Roman McClure | — |  Chaz Renner | — | - | —Skipped | — | — | — | Jul 30, 2025 | - | |
| 26628598 | Allergic reaction concern | Solved | Normal |  Jordan Gerlach | — |  Jacklyn Dare | shippingrefundgift-card | 4h | ⊘Not fired | — | — | — | Jan 30, 2026 | - | |
| 10553944 | Wrong shade sent | Solved | Normal |  Sophia Hintz | — |  Yazmin Jast | shippingshade-match | 4h | ○Sent, no reply | — | — | — | Feb 28, 2026 | - | |
| 32618994 | BOPIS order cancelled at store | Solved | Low |  Ernie West | — |  Vilma Gusikowski | — | 2h | ●Responded | 4/5 | — | — | Jun 10, 2025 | - | |
| 66056206 | Store experience feedback | Solved | Normal |  Alton Greenfelder | — | Yazmin Jast | — | 4h | ●Responded | 10/11 | — | — | Feb 15, 2026 | - | |
| 30049118 | Foundation match help | Solved | High |  Evan Brown | — |  Garth Dooley | returns | 9h | ⊘Not fired | — | — | — | Feb 2, 2026 | - | |
| 28338701 | Price match request | Open | Normal |  Salvador Roberts | — |  Steve O'Conner | — | - | —Skipped | — | — | — | Dec 1, 2025 | - | |
| 83315744 | Lost package follow-up | Solved | Normal |  Mark Schroeder | Crown Department Stores |  Mr. Eliza Gerhold IV | damagedsamplesinfluencer | 6h | ○Sent, no reply | — | — | — | Nov 4, 2025 | - | |
| 31104975 | Store experience feedback | Pending | Low |  Pam Carter | — | Vilma Gusikowski | gift-card | - | —Skipped | — | — | — | Dec 16, 2025 | - | |
| 34053213 | Item authenticity concern | Solved | Normal |  Josephine Morissette | — | Garth Dooley | shipping | 18h | ○Sent, no reply | — | — | — | Nov 20, 2025 | - | |
| 12528690 | Missing items in shipment | Solved | Normal |  Olga Hegmann | — | Mr. Eliza Gerhold IV | Chat | — | 3h | ●Responded | 5/5 | — | — | Oct 21, 2025 | - |
| 98381571 | Gift card balance question | Solved | Normal |  Colten Skiles | — |  Dr. Mandy McLaughlin | app | 1d | ●Responded | 5/5 | — | — | Jul 22, 2025 | - | |
| 69062325 | Wholesale order question | Solved | Normal |  Katelyn Dickens Jr. | — |  Miss Amber Hintz Sr. | returns | 8h | ○Sent, no reply | — | — | — | Jan 17, 2026 | - | |
| 30578655 | Address change after shipping | Solved | Normal |  Tasha Cartwright II | — |  Julie Hodkiewicz | Chat | loyaltyshippingshade-match | 18h | ○Sent, no reply | — | — | — | May 28, 2025 | - |
| 06693830 | Gift card balance question | Solved | Normal |  Julia Bosco | — | Chaz Renner | bopisgift-card | 2h | ○Sent, no reply | — | — | — | Dec 6, 2025 | - | |
| 34315907 | Cancel order request | Pending | Normal |  Gene Jones | — | Garth Dooley | shippingbopisfragrance | - | —Skipped | — | — | — | Mar 18, 2026 | - | |
| 41947068 | Cancel subscription / Auto-replenish | Solved | Normal |  Kaleb Block | — | Chaz Renner | influencerfragrancedamaged | 13h | ●Responded | 5/5 | — | — | Feb 12, 2026 | - | |
| 34930503 | Gift card balance question | Solved | Normal |  Ericka Schuppe | — | Dr. Mandy McLaughlin | influencerloyalty | 5h | ○Sent, no reply | — | — | — | Mar 20, 2026 | - | |
| 49836020 | Pro discount enrollment | Pending | Normal |  Ginger Hilll | — |  Kip Schroeder IV | — | - | —Skipped | — | — | — | Oct 31, 2025 | - | |
| 64841891 | App login problem | Open | High |  Kathryn Bogisich | — |  Eula McKenzie | Chat | wholesaleloyalty | - | —Skipped | — | — | — | Dec 17, 2025 | - |
| 14197011 | Order arrived damaged | Solved | Normal |  Golden Stoltenberg | — |  Mr. Lonie Hudson | wholesalevip | 17h | ●Responded | 5/5 | — | — | Aug 29, 2025 | - | |
| 76508905 | Wrong shade sent | Solved | Normal |  Geraldine Bahringer | — | Dr. Mandy McLaughlin | — | 19h | ○Sent, no reply | — | — | — | May 19, 2026 | - | |
| 10779678 | Klarna / Afterpay split issue | Solved | Normal |  Randolph Littel | — | Eula McKenzie | Chat | shipping | 1h | ○Sent, no reply | — | — | — | Nov 5, 2025 | - |
| 99282882 | Gift card balance question | Solved | Normal |  Ottilie Skiles | — | Mr. Eliza Gerhold IV | Chat | loyaltyrefundsamples | 9d 2h | ●Responded | 2/5 | — | — | Oct 7, 2025 | - |
| 37111283 | Missing samples in order | Solved | Normal |  Candace Anderson-Harber Sr. | Verde Concierge | Jacklyn Dare | Phone | — | 22h | ○Sent, no reply | — | — | — | May 15, 2026 | - |
| 07486897 | Shipping cost question | Open | Low |  Lorraine Kunze | — | Vilma Gusikowski | — | - | —Skipped | — | — | — | Jan 29, 2026 | - | |
| 41230549 | App login problem | Open | Urgent |  Haleigh D'Amore | — |  Darryl Jacobi | viployalty | - | —Skipped | — | — | — | Jul 13, 2025 | - | |
| 51311152 | App login problem | Solved | Normal |  Bridgette Wisozk | — | Julie Hodkiewicz | Phone | — | 16h | ○Sent, no reply | — | — | — | Nov 14, 2025 | - |
| 40836367 | Store experience feedback | Solved | High |  Nannie Schinner | — |  Amely Pacocha | influencershippingreturns | 22h | ●Responded | 5/5 | — | — | Dec 31, 2025 | - | |
| 60190066 | Item authenticity concern | Solved | Normal |  Breana Shields | — | Kip Schroeder IV | Chat | shipping | 6h | ●Responded | 5/5 | — | — | May 14, 2026 | - |
| 75271012 | Price match request | Solved | Normal |  Jessyca Balistreri | — | Garth Dooley | appgift-cardloyalty | 1d 8h | ●Responded | 4/5 | — | — | May 1, 2026 | - | |
| 54713764 | Price match request | Open | Normal |  Cristal Rippin | — |  Tommy Kuvalis | damagedvip | - | —Skipped | — | — | — | Oct 6, 2025 | - | |
| 00213380 | Lost package follow-up | Pending | Normal |  Aric Ratke | — |  Oscar O'Hara | shade-matchbopiswholesale | - | —Skipped | — | — | — | Nov 24, 2025 | - | |
| 80676920 | Cancel order request | Solved | Normal |  Demario Stanton-Zieme II | — | Amely Pacocha | Chat | — | 5h | ⊘Not fired | — | — | — | Jan 14, 2026 | - |
| 00583328 | Price match request | Solved | Low |  Kody Kling | — | Vilma Gusikowski | Chat | influencersamplesshipping | 1d 18h | ○Sent, no reply | — | — | — | Jun 11, 2025 | - |
| 17067557 | Birthday gift not received | Solved | Low |  Dr. Travis Koepp | — | Julie Hodkiewicz | shade-matchapp | 1d 3h | ●Responded | 4/5 | — | — | Oct 13, 2025 | - | |
| 42622367 | Refund not received | Pending | Low |  Tavares Senger | — | Oscar O'Hara | — | - | —Skipped | — | — | — | Nov 8, 2025 | - | |
| 43597157 | Question about product ingredients | Pending | Normal |  Clair Buckridge | — | Mr. Lonie Hudson | Social | bopisvipshipping | - | —Skipped | — | — | — | Jun 6, 2025 | - |
| 52834493 | App login problem | Solved | Low |  Reanna Weber | Aurora Hotels Group |  Ignatius Cummerata | Chat | apprefund | 4h | ○Sent, no reply | — | — | — | Nov 20, 2025 | - |
| 49089373 | Wrong shade sent | Solved | Normal |  Jermaine Ferry | — | Darryl Jacobi | Chat | vipbopissamples | 17h | ●Responded | 5/5 | — | — | Mar 10, 2026 | - |
| 61234480 | Address change after shipping | Solved | Normal |  Gloria Jakubowski | Silver Lake Studios | Miss Amber Hintz Sr. | shade-matchdamagedsamples | 2h | ○Sent, no reply | — | — | — | Jan 12, 2026 | - | |
| 83339533 | Address change after shipping | Solved | Normal |  Ova Purdy | — |  Katrina Johns | Phone | — | 1h | ●Responded | 4/11 | — | — | Mar 6, 2026 | - |
| 45282816 | BOPIS pickup not ready | Solved | Normal |  Dee Rempel | — | Darryl Jacobi | shippingrefund | 1h | ●Responded | 4/5 | — | — | Jun 21, 2025 | - | |
| 87316253 | Return after 30-day window | Solved | Normal |  Lennie Johns | — |  Faith Hilll | — | 15h | ○Sent, no reply | — | — | — | Dec 2, 2025 | - | |
| 67538545 | Missing items in shipment | Solved | Normal |  Jackie Wintheiser | — |  Mr. Cade Senger | — | 1h | ●Responded | 5/5 | — | — | Feb 12, 2026 | - | |
| 09653644 | Refund not received | Solved | Normal |  Henrietta Gleason | — | Steve O'Conner | wholesaleshipping | 12h | ●Responded | 5/5 | — | — | Jul 27, 2025 | - | |
| 08082980 | App crashes at checkout | Open | Normal |  Larissa Schumm | — | Dr. Mandy McLaughlin | Chat | damaged | - | —Skipped | — | — | — | Feb 19, 2026 | - |
| 68191216 | App login problem | Solved | Low |  Elise Littel | — | Eula McKenzie | — | 10h | ●Responded | 4/5 | — | — | Apr 2, 2026 | - | |
| 63943464 | BOPIS pickup not ready | Solved | Low |  Petra Bogisich | — | Mr. Cade Senger | bopisgift-card | 7h | ○Sent, no reply | — | — | — | Jun 21, 2025 | - | |
| 83027634 | BOPIS pickup not ready | Solved | Normal |  Claudie Gleason | — | Eula McKenzie | bopis | 2d 7h | ⊘Not fired | — | — | — | Jun 30, 2025 | - |