TicketsAll tickets
Showing 2,801 - 2,850 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 97714091 | Loyalty points not posting | Closed | Low |  Mrs. Chelsea Grant | — |  Dr. Mandy McLaughlin | refund | 1d 9h | ○Sent, no reply | — | — | — | Mar 5, 2026 | Mar 7, 2026 | |
| 59797272 | Price match request | Closed | Normal |  Nathan Schuster | — |  Tommy Kuvalis | appsamplesshade-match | 7h | ⊘Not fired | — | — | — | Mar 2, 2026 | Mar 7, 2026 | |
| 03394019 | Shipping cost question | Closed | Normal |  Eliane Witting IV | — |  Ignatius Cummerata | — | 6h | ⊘Not fired | — | — | — | Mar 3, 2026 | Mar 7, 2026 | |
| 60529573 | Lost package follow-up | Closed | Low |  Gilbert McLaughlin DVM | — |  Lily Raynor | Chat | shippingbopisrefund | 6h | ⊘Not fired | — | — | — | Mar 3, 2026 | Mar 7, 2026 |
| 08602447 | Klarna / Afterpay split issue | Closed | High |  Alfred Quigley | — |  Steve O'Conner | shade-matchapp | 6h | ○Sent, no reply | — | — | — | Mar 5, 2026 | Mar 7, 2026 | |
| 43859750 | Klarna / Afterpay split issue | Closed | Normal |  Nathaniel McClure | — | Dr. Mandy McLaughlin | bopisrefund | 6h | ○Sent, no reply | — | — | — | Mar 4, 2026 | Mar 7, 2026 | |
| 41966180 | Klarna / Afterpay split issue | Closed | Normal |  Mr. Luis Kuhn | — |  Mr. Skyla Trantow | Chat | damagedreturnsvip | 5h | ○Sent, no reply | — | — | — | Mar 5, 2026 | Mar 7, 2026 |
| 33115185 | Wholesale order question | Closed | Normal |  Freddie Huel-Leffler | — | Mr. Skyla Trantow | Social | — | 5h | ⊘Not fired | — | — | — | Mar 2, 2026 | Mar 7, 2026 |
| 89872930 | Shipping cost question | Closed | Normal |  Anita Littel | — | Dr. Mandy McLaughlin | fragrancedamaged | 5h | ○Sent, no reply | — | — | — | Mar 3, 2026 | Mar 7, 2026 | |
| 36574489 | Birthday gift not received | Closed | Normal |  Rocky Koch | — |  Vilma Gusikowski | Chat | app | 4h | ○Sent, no reply | — | — | — | Mar 4, 2026 | Mar 7, 2026 |
| 31950568 | Refund not received | Closed | Urgent |  Noemie Rippin DVM | — |  Julie Hodkiewicz | vip | 1d 4h | ○Sent, no reply | — | — | — | Mar 2, 2026 | Mar 7, 2026 | |
| 92427357 | Gift card balance question | Closed | Normal |  Gayle Crist | — |  Mr. Eliza Gerhold IV | — | 4h | ○Sent, no reply | — | — | — | Mar 2, 2026 | Mar 7, 2026 | |
| 06495509 | Allergic reaction concern | Closed | High |  Ronald Connelly | — | Mr. Skyla Trantow | Chat | vip | 3h | ●Responded | 5/5 | — | — | Feb 28, 2026 | Mar 7, 2026 |
| 93407850 | BOPIS order cancelled at store | Closed | High |  Sara Boehm | — |  Darryl Jacobi | — | 3h | ●Responded | 4/5 | — | — | Mar 1, 2026 | Mar 7, 2026 | |
| 71657129 | Item authenticity concern | Closed | Normal |  Aric Ratke | — | Dr. Mandy McLaughlin | Chat | bopisshippingloyalty | 2h | ●Responded | 5/5 | — | — | Mar 6, 2026 | Mar 7, 2026 |
| 39795066 | Question about product ingredients | Closed | Normal |  Darrick Haley | — |  Miss Amber Hintz Sr. | Chat | shippingrefund | 1d 2h | ●Responded | 4/11 | — | — | Mar 2, 2026 | Mar 7, 2026 |
| 82255850 | App login problem | Closed | Normal |  Tonya Streich | — |  Jacklyn Dare | — | 2h | ○Sent, no reply | — | — | — | Mar 2, 2026 | Mar 7, 2026 | |
| 27364505 | Item authenticity concern | Closed | Low |  Norma Ryan | — |  Mr. Lonie Hudson | Chat | shipping | 1h | ●Responded | 3/5 | — | — | Mar 2, 2026 | Mar 7, 2026 |
| 90116772 | Gift card balance question | Closed | Low |  Tonya Littel | — |  Mr. Cade Senger | Chat | vip | 1h | ○Sent, no reply | — | — | — | Mar 6, 2026 | Mar 7, 2026 |
| 00197007 | Influencer code not working | Closed | Normal |  Davonte Kris | — | Miss Amber Hintz Sr. | — | 1h | ○Sent, no reply | — | — | — | Mar 6, 2026 | Mar 7, 2026 | |
| 85873847 | Birthday gift not received | Closed | Low |  Travon Kuhic V | — |  Katrina Johns | loyalty | 9d | ○Sent, no reply | — | — | — | Feb 25, 2026 | Mar 7, 2026 | |
| 93819017 | Wholesale order question | Closed | High |  Jett Wolff | — | Julie Hodkiewicz | gift-cardshade-match | 23h | ○Sent, no reply | — | — | — | Feb 27, 2026 | Mar 7, 2026 | |
| 72759499 | Price match request | Closed | Low |  Leona Kassulke | — | Jacklyn Dare | fragrancebopisdamaged | 22h | ○Sent, no reply | — | — | — | Feb 28, 2026 | Mar 7, 2026 | |
| 74503136 | Influencer code not working | Closed | Low |  Marian Wisoky | — | Darryl Jacobi | Chat | shipping | 20h | ○Sent, no reply | — | — | — | Feb 27, 2026 | Mar 7, 2026 |
| 04537225 | Shipping cost question | Closed | Normal |  Laisha Gusikowski | — | Katrina Johns | influencer | 20h | ●Responded | 5/5 | — | — | Mar 2, 2026 | Mar 7, 2026 | |
| 55469873 | Lost package follow-up | Closed | Normal |  Arvel Schroeder | — |  Yazmin Jast | Chat | — | 19h | ●Responded | 4/5 | — | — | Mar 1, 2026 | Mar 7, 2026 |
| 82357548 | Birthday gift not received | Closed | Normal |  Rachel Kling | — | Katrina Johns | Chat | shade-matchdamaged | 18h | ○Sent, no reply | — | — | — | Mar 5, 2026 | Mar 7, 2026 |
| 31957228 | Klarna / Afterpay split issue | Closed | Normal |  Larue Kuhic | — |  Leonard Waters-Howell | fragrance | 18h | ○Sent, no reply | — | — | — | Mar 2, 2026 | Mar 7, 2026 | |
| 62063344 | Wholesale order question | Closed | Normal |  Dr. Brian Barrows | — | Lily Raynor | Phone | influencerloyalty | 15h | ●Responded | 3/5 | — | — | Mar 2, 2026 | Mar 7, 2026 |
| 25250107 | Pro discount enrollment | Closed | Low |  Mrs. Evelyn Dare PhD | — |  Garth Dooley | Phone | fragranceappdamaged | 13h | ●Responded | 2/5 | — | — | Mar 4, 2026 | Mar 7, 2026 |
| 03984940 | Item authenticity concern | Closed | Normal |  Bryant Champlin | — | Katrina Johns | shippingwholesale | 13h | ⊘Not fired | — | — | — | Feb 27, 2026 | Mar 7, 2026 | |
| 71817797 | Address change after shipping | Closed | Normal |  Odie Becker | — | Mr. Lonie Hudson | shippingreturnswholesale | 7h | ○Sent, no reply | — | — | — | Mar 2, 2026 | Mar 6, 2026 | |
| 97714959 | Question about product ingredients | Closed | Normal |  Rodney Mills III | — | Lily Raynor | Chat | shippingloyalty | 6h | ●Responded | 10/11 | — | — | Mar 1, 2026 | Mar 6, 2026 |
| 40446499 | Where is my order? | Closed | Normal |  Icie Cummerata | — | Tommy Kuvalis | fragrance | 4h | ○Sent, no reply | — | — | — | Mar 5, 2026 | Mar 6, 2026 | |
| 25241970 | BOPIS order cancelled at store | Closed | Normal |  Neil Pfeffer | — | Yazmin Jast | Chat | fragranceloyalty | 4h | ●Responded | 5/5 | — | — | Feb 27, 2026 | Mar 6, 2026 |
| 05431532 | Foundation match help | Closed | Normal |  Brent Von I | — |  Kaela Friesen | Chat | wholesale | 3h | ●Responded | 5/5 | — | — | Feb 27, 2026 | Mar 6, 2026 |
| 22407788 | Missing samples in order | Closed | High |  Roman McClure | — | Darryl Jacobi | damagedshipping | 3h | ●Responded | 5/5 | — | — | Mar 3, 2026 | Mar 6, 2026 | |
| 74436748 | Address change after shipping | Closed | Normal |  Larry Schaefer V | — | Miss Amber Hintz Sr. | shade-matchrefund | 3h | ○Sent, no reply | — | — | — | Mar 2, 2026 | Mar 6, 2026 | |
| 08678790 | Shipping cost question | Closed | Normal |  Rory Blanda | — | Steve O'Conner | — | 3h | ●Responded | 9/11 | — | — | Feb 27, 2026 | Mar 6, 2026 | |
| 98880002 | Item authenticity concern | Closed | Low |  Patty Balistreri | — |  Amely Pacocha | Chat | — | 2h | ○Sent, no reply | — | — | — | Mar 4, 2026 | Mar 6, 2026 |
| 71634090 | Restock alert for backorder | Closed | Normal |  Ben Schimmel | — |  Kip Schroeder IV | Phone | sampleswholesale | 1d 2h | ●Responded | 4/5 | — | — | Feb 26, 2026 | Mar 6, 2026 |
| 26165576 | Lost package follow-up | Closed | Normal |  Idella Goldner-Rodriguez | — | Dr. Mandy McLaughlin | Chat | influencerfragrancerefund | 2h | ●Responded | 9/11 | — | — | Mar 2, 2026 | Mar 6, 2026 |
| 92737080 | Refund not received | Closed | Normal |  Dr. Jazmyn Wiegand-Wyman | — | Darryl Jacobi | — | 4d 2h | ●Responded | 1/5 | — | — | Feb 24, 2026 | Mar 6, 2026 | |
| 03517658 | Lost package follow-up | Closed | Normal |  Mr. Alonzo Effertz | — | Katrina Johns | — | 1h | ○Sent, no reply | — | — | — | Mar 1, 2026 | Mar 6, 2026 | |
| 08362874 | Where is my order? | Closed | Low |  Kerry Beier | — | Yazmin Jast | Social | — | 1d | ⊘Not fired | — | — | — | Feb 27, 2026 | Mar 6, 2026 |
| 68737373 | App crashes at checkout | Closed | Normal |  Kane Bernier | — | Dr. Mandy McLaughlin | Chat | — | 1d 23h | ○Sent, no reply | — | — | — | Feb 26, 2026 | Mar 6, 2026 |
| 23052283 | Birthday gift not received | Closed | Normal |  Spencer Morar | — | Tommy Kuvalis | fragrance | 21h | ○Sent, no reply | — | — | — | Mar 3, 2026 | Mar 6, 2026 | |
| 84144435 | Cancel subscription / Auto-replenish | Closed | Normal |  Genevieve Kshlerin-Bernier | — | Steve O'Conner | Chat | — | 20h | ●Responded | 5/5 | — | — | Feb 27, 2026 | Mar 6, 2026 |
| 00297762 | Cancel subscription / Auto-replenish | Closed | Normal |  Terrance Gottlieb | — | Leonard Waters-Howell | Phone | returnsgift-card | 4d 19h | ○Sent, no reply | — | — | — | Feb 25, 2026 | Mar 6, 2026 |
| 76616361 | BOPIS order cancelled at store | Closed | Normal |  Mohamed O'Keefe | — | Steve O'Conner | Phone | shippingsamplesloyalty | 18h | ○Sent, no reply | — | — | — | Mar 2, 2026 | Mar 6, 2026 |