External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 59456411 | Cancel order request | Closed | High | — | refundsamplesbopis | 4h | ●Responded | 1/5 | — | — | Feb 24, 2026 | Feb 25, 2026 | |||
| 63710432 | Where is my order? | Closed | Normal | — | Chat | damagedshade-match | 4h | ○Sent, no reply | — | — | — | Feb 19, 2026 | Feb 25, 2026 | ||
| 21935643 | Lost package follow-up | Closed | Normal | — | Phone | — | 4h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 25, 2026 | ||
| 56342417 | App login problem | Closed | Normal | — | — | 4h | ○Sent, no reply | — | — | — | Feb 24, 2026 | Feb 25, 2026 | |||
| 44993960 | Allergic reaction concern | Closed | Normal | — | vipappbopis | 4h | ○Sent, no reply | — | — | — | Feb 24, 2026 | Feb 25, 2026 | |||
| 00885672 | Return after 30-day window | Closed | Normal | — | wholesaledamaged | 4h | ○Sent, no reply | — | — | — | Feb 19, 2026 | Feb 25, 2026 | |||
| 99274647 | Missing samples in order | Closed | Low | — | bopis | 3h | ●Responded | 5/5 | — | — | Feb 23, 2026 | Feb 25, 2026 | |||
| 43619727 | Wholesale order question | Closed | Normal | — | Chat | conversation-mockupreturnsdamagedsamples | 3h | ○Sent, no reply | — | 79 | Feb 21, 2026 | Feb 25, 2026 | |||
| 12432795 | Store experience feedback | Closed | Normal | — | viprefund | 2h | ○Sent, no reply | — | — | — | Feb 21, 2026 | Feb 25, 2026 | |||
| 58670122 | Influencer code not working | Closed | Low | — | Chat | app | 2h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 25, 2026 | ||
| 52795716 | Missing items in shipment | Closed | Normal | — | — | 2h | ○Sent, no reply | — | — | — | Feb 23, 2026 | Feb 25, 2026 | |||
| 64156099 | Allergic reaction concern | Closed | Low | — | Social | appbopis | 2h | ⊘Not fired | — | — | — | Feb 20, 2026 | Feb 25, 2026 | ||
| 42341788 | Pro discount enrollment | Closed | High | Crown Department Stores | returns | 1h | ●Responded | 5/5 | — | — | Feb 18, 2026 | Feb 25, 2026 | |||
| 68074248 | BOPIS pickup not ready | Closed | Low | — | loyalty | 1h | ○Sent, no reply | — | — | — | Feb 21, 2026 | Feb 25, 2026 | |||
| 28347527 | Klarna / Afterpay split issue | Closed | Low | — | app | 1h | ●Responded | 9/11 | — | — | Feb 19, 2026 | Feb 25, 2026 | |||
| 45306954 | Refund not received | Closed | Low | — | — | 1h | ○Sent, no reply | — | — | — | Feb 19, 2026 | Feb 25, 2026 | |||
| 01871069 | Cancel subscription / Auto-replenish | Closed | High | — | — | 1d | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 25, 2026 | |||
| 75620306 | Order arrived damaged | Closed | Low | — | Chat | bopisdamagedwholesale | 1d | ○Sent, no reply | — | — | — | Feb 23, 2026 | Feb 25, 2026 | ||
| 93423135 | Shipping cost question | Closed | Normal | — | Chat | — | 19h | ○Sent, no reply | — | — | — | Feb 19, 2026 | Feb 25, 2026 | ||
| 68447480 | BOPIS pickup not ready | Closed | Normal | — | bopisviprefund | 18h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 25, 2026 | |||
| 57407882 | App login problem | Closed | Low | — | Phone | gift-cardapp | 2d 17h | ●Responded | 9/11 | — | — | Feb 20, 2026 | Feb 25, 2026 | ||
| 23315830 | Order arrived damaged | Closed | Normal | — | app | 1d 17h | ○Sent, no reply | — | — | — | Feb 18, 2026 | Feb 25, 2026 | |||
| 19636934 | Shipping cost question | Closed | Normal | — | Chat | returns | 17h | ●Responded | 2/5 | — | — | Feb 19, 2026 | Feb 25, 2026 | ||
| 01343770 | App crashes at checkout | Closed | Normal | — | returns | 15h | ●Responded | 4/5 | — | — | Feb 19, 2026 | Feb 25, 2026 | |||
| 77071837 | Cancel order request | Closed | Low | — | gift-cardappbopis | 15h | ●Responded | 5/5 | — | — | Feb 19, 2026 | Feb 25, 2026 | |||
| 08638975 | Missing samples in order | Closed | Low | — | Chat | refundreturnsdamaged | 13h | ⊘Not fired | — | — | — | Feb 19, 2026 | Feb 25, 2026 | ||
| 11760896 | Return after 30-day window | Closed | Normal | — | influencervip | 13h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 25, 2026 | |||
| 80388167 | Pro discount enrollment | Closed | Normal | — | Chat | gift-card | 13h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 25, 2026 | ||
| 25084835 | Return after 30-day window | Closed | Normal | — | Chat | loyaltyshippingwholesale | 12h | ○Sent, no reply | — | — | — | Feb 17, 2026 | Feb 25, 2026 | ||
| 40164493 | Shipping cost question | Closed | Low | — | — | 11h | ○Sent, no reply | — | — | — | Feb 23, 2026 | Feb 25, 2026 | |||
| 28964809 | Pro discount enrollment | Closed | Normal | — | — | 11h | ○Sent, no reply | — | — | — | Feb 23, 2026 | Feb 25, 2026 | |||
| 82894251 | Cancel order request | Closed | Normal | — | vip | 11h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 25, 2026 | |||
| 05628099 | Order arrived damaged | Closed | High | — | bopis | 9h | ○Sent, no reply | — | — | — | Feb 17, 2026 | Feb 24, 2026 | |||
| 11992625 | Missing items in shipment | Closed | High | — | samplesgift-card | 8h | ⊘Not fired | — | — | — | Feb 20, 2026 | Feb 24, 2026 | |||
| 43261387 | Question about product ingredients | Closed | Normal | — | shippingloyaltygift-card | 6h | ●Responded | 5/5 | — | — | Feb 20, 2026 | Feb 24, 2026 | |||
| 37185203 | Where is my order? | Closed | Normal | Beacon Hospitality | Chat | app | 6h | ●Responded | 10/11 | — | — | Feb 19, 2026 | Feb 24, 2026 | ||
| 14217203 | Missing items in shipment | Closed | Normal | — | Phone | refundapployalty | 6h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 24, 2026 | ||
| 60696967 | Store experience feedback | Closed | Normal | — | bopisshade-match | 6h | ○Sent, no reply | — | — | — | Feb 23, 2026 | Feb 24, 2026 | |||
| 34068353 | Restock alert for backorder | Closed | Normal | — | Social | vipshade-matchreturns | 6h | ⊘Not fired | — | — | — | Feb 17, 2026 | Feb 24, 2026 | ||
| 26587986 | Gift card balance question | Closed | Normal | — | Chat | vipshippinginfluencer | 5h | ⊘Not fired | — | — | — | Feb 18, 2026 | Feb 24, 2026 | ||
| 00369155 | Gift card balance question | Closed | Normal | — | loyaltybopisvip | 5h | ●Responded | 5/5 | — | — | Feb 17, 2026 | Feb 24, 2026 | |||
| 70168341 | Birthday gift not received | Closed | Normal | — | fragrancedamagedwholesale | 5h | ○Sent, no reply | — | — | — | Feb 18, 2026 | Feb 24, 2026 | |||
| 89872997 | Item authenticity concern | Closed | Normal | — | Chat | samplesbopisvip | 5h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 24, 2026 | ||
| 56538395 | Return after 30-day window | Closed | Normal | — | gift-cardreturns | 5h | ●Responded | 3/5 | — | — | Feb 20, 2026 | Feb 24, 2026 | |||
| 44015492 | Return after 30-day window | Closed | Normal | — | — | 4h | ●Responded | 5/5 | — | — | Feb 20, 2026 | Feb 24, 2026 | |||
| 55531109 | Lost package follow-up | Closed | Low | — | Chat | — | 4h | ●Responded | 2/5 | — | — | Feb 18, 2026 | Feb 24, 2026 | ||
| 30781674 | Insider tier issue | Closed | Low | — | influencershade-match | 4h | ○Sent, no reply | — | — | — | Feb 21, 2026 | Feb 24, 2026 | |||
| 49036912 | Discount code not working | Closed | Normal | — | Chat | returns | 3h | ●Responded | 5/5 | — | — | Feb 21, 2026 | Feb 24, 2026 | ||
| 75362830 | Where is my order? | Closed | Normal | — | returns | 3h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 24, 2026 | |||
| 54312723 | Wholesale order question | Closed | Normal | — | — | 3h | ○Sent, no reply | — | — | — | Feb 22, 2026 | Feb 24, 2026 |