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Showing 3,101 - 3,150 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56755120 | Question about product ingredients | Closed | Urgent |  D'angelo Koepp | — |  Eula McKenzie | Phone | — | 6d 13h | ○Sent, no reply | — | — | — | Feb 14, 2026 | Feb 27, 2026 |
| 86175431 | Item authenticity concern | Closed | Normal |  Lessie Rodriguez | — |  Ignatius Cummerata | Chat | loyalty | 4d 12h | ⊘Not fired | — | — | — | Feb 21, 2026 | Feb 27, 2026 |
| 71313101 | Price match request | Closed | Normal |  Santa Baumbach DVM | — | Eula McKenzie | Chat | damagedshade-match | 4d 8h | ●Responded | 7/11 | — | — | Feb 16, 2026 | Feb 26, 2026 |
| 17984584 | Discount code not working | Closed | Normal |  Daphnee Moen | — |  Lily Raynor | loyaltyshipping | 2d 7h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 26, 2026 | |
| 24263032 | Wholesale order question | Closed | Low |  Leann Mante II | — |  Kip Schroeder IV | Chat | shade-matchinfluencerapp | 6h | ●Responded | 4/5 | — | — | Feb 23, 2026 | Feb 26, 2026 |
| 53780884 | Shipping cost question | Closed | High |  Elsie Schumm | — | Kip Schroeder IV | — | 5h | ○Sent, no reply | — | — | — | Feb 23, 2026 | Feb 26, 2026 | |
| 30847487 | Klarna / Afterpay split issue | Closed | Normal |  Mya Streich | — |  Vilma Gusikowski | Phone | damaged | 5h | ●Responded | 4/11 | — | — | Feb 19, 2026 | Feb 26, 2026 |
| 98751041 | Discount code not working | Closed | Normal |  Jazlyn Bosco | — |  Chaz Renner | — | 5h | ○Sent, no reply | — | — | — | Feb 19, 2026 | Feb 26, 2026 | |
| 06037936 | Discount code not working | Closed | High |  Omar Herzog | — |  Yazmin Jast | Chat | refundbopis | 5h | ●Responded | 5/5 | — | — | Feb 20, 2026 | Feb 26, 2026 |
| 27361754 | Return after 30-day window | Closed | Normal |  Charlie Kling | — | Chaz Renner | Chat | — | 4h | ○Sent, no reply | — | — | — | Feb 25, 2026 | Feb 26, 2026 |
| 42647174 | Cancel subscription / Auto-replenish | Closed | High |  Dylan Bednar | Highland Apothecary Co |  Steve O'Conner | Phone | — | 4h | ○Sent, no reply | — | — | — | Feb 19, 2026 | Feb 26, 2026 |
| 52569545 | Return after 30-day window | Closed | Urgent |  Davonte Weimann | — |  Mr. Cade Senger | — | 3h | ●Responded | 4/5 | — | — | Feb 19, 2026 | Feb 26, 2026 | |
| 50393314 | Wrong shade sent | Closed | Normal |  Della McKenzie | — | Ignatius Cummerata | Chat | appshippingrefund | 3h | ○Sent, no reply | — | — | — | Feb 25, 2026 | Feb 26, 2026 |
| 90919318 | Birthday gift not received | Closed | Normal |  Lauriane Labadie | — |  Mr. Lonie Hudson | — | 3h | ○Sent, no reply | — | — | — | Feb 25, 2026 | Feb 26, 2026 | |
| 30673819 | Order arrived damaged | Closed | Normal |  Jefferey Casper | — |  Leonard Waters-Howell | shippingreturnswholesale | 3h | ○Sent, no reply | — | — | — | Feb 25, 2026 | Feb 26, 2026 | |
| 93286401 | Address change after shipping | Closed | Normal |  Howard Bahringer | — |  Tommy Kuvalis | Phone | — | 3h | ●Responded | 5/5 | — | — | Feb 22, 2026 | Feb 26, 2026 |
| 64597676 | Order arrived damaged | Closed | Low |  Marguerite Dietrich | — | Mr. Lonie Hudson | Chat | — | 2h | ○Sent, no reply | — | — | — | Feb 21, 2026 | Feb 26, 2026 |
| 67907400 | Item authenticity concern | Closed | Normal |  Melinda Sporer | — | Yazmin Jast | damaged | 2h | ●Responded | 5/5 | — | — | Feb 19, 2026 | Feb 26, 2026 | |
| 85989941 | Allergic reaction concern | Closed | Normal |  Chanelle Kuhlman | — | Yazmin Jast | wholesale | 2h | ○Sent, no reply | — | — | — | Feb 25, 2026 | Feb 26, 2026 | |
| 99163608 | Discount code not working | Closed | Urgent |  Lionel Walsh | — | Ignatius Cummerata | Phone | shade-match | 2h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 26, 2026 |
| 51984213 | Influencer code not working | Closed | Normal |  Delbert Morar DVM | — | Lily Raynor | Chat | — | 2h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 26, 2026 |
| 75136569 | Cancel order request | Closed | Normal |  Carlton Hoeger | — |  Katrina Johns | damagedloyalty | 8d 1h | ○Sent, no reply | — | — | — | Feb 11, 2026 | Feb 26, 2026 | |
| 57302136 | Wholesale order question | Closed | Low |  Larissa Schumm | — | Katrina Johns | refundfragrance | 1h | ●Responded | 5/5 | — | — | Feb 20, 2026 | Feb 26, 2026 | |
| 57730513 | Klarna / Afterpay split issue | Closed | Normal |  Norberto Bosco | — | Katrina Johns | shippingsamples | 1h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 26, 2026 | |
| 39987888 | App login problem | Closed | Normal |  Vena Hane | — | Mr. Lonie Hudson | — | 1h | ⊘Not fired | — | — | — | Feb 20, 2026 | Feb 26, 2026 | |
| 67587894 | Allergic reaction concern | Closed | Urgent |  Aurelie Wilderman III | — | Kip Schroeder IV | — | 1d | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 26, 2026 | |
| 92709015 | Klarna / Afterpay split issue | Closed | Normal |  Mr. Brendan Tillman | — |  Jacklyn Dare | — | 2d 23h | ○Sent, no reply | — | — | — | Feb 16, 2026 | Feb 26, 2026 | |
| 16876837 | Klarna / Afterpay split issue | Closed | High |  Mrs. Penny Muller-Howell | — | Mr. Lonie Hudson | returns | 21h | ○Sent, no reply | — | — | — | Feb 23, 2026 | Feb 26, 2026 | |
| 59244609 | Discount code not working | Closed | Urgent |  Toby Gerhold | — |  Miss Amber Hintz Sr. | wholesalevipshade-match | 2d 19h | ○Sent, no reply | — | — | — | Feb 18, 2026 | Feb 26, 2026 | |
| 40949250 | App crashes at checkout | Closed | Normal |  Vickie Bruen | — | Jacklyn Dare | Chat | shade-matchrefunddamaged | 17h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 26, 2026 |
| 78819322 | Discount code not working | Closed | Normal |  Dr. William Gerlach | — |  Faith Hilll | refund | 17h | ○Sent, no reply | — | — | — | Feb 24, 2026 | Feb 26, 2026 | |
| 53958434 | Lost package follow-up | Closed | Normal |  Devonte Tromp | — |  Amely Pacocha | returnswholesaleshade-match | 17h | ○Sent, no reply | — | — | — | Feb 21, 2026 | Feb 26, 2026 | |
| 93178626 | Allergic reaction concern | Closed | Normal |  Willard Torphy PhD | — |  Julie Hodkiewicz | Chat | shade-matchapp | 1d 16h | ○Sent, no reply | — | — | — | Feb 23, 2026 | Feb 26, 2026 |
| 83237620 | BOPIS pickup not ready | Closed | Low |  Miss Clarissa Herman | — | Julie Hodkiewicz | fragranceloyaltyapp | 13h | ●Responded | 4/5 | — | — | Feb 19, 2026 | Feb 26, 2026 | |
| 75482628 | Question about product ingredients | Closed | Normal |  Julien Bins | — | Faith Hilll | bopisshippingfragrance | 2d 12h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 26, 2026 | |
| 88045938 | Where is my order? | Closed | Normal |  Rossie Gutkowski | — | Mr. Cade Senger | Chat | — | 12h | ●Responded | 4/5 | — | — | Feb 21, 2026 | Feb 26, 2026 |
| 81715384 | Refund not received | Closed | Normal |  Stacy Farrell | — | Katrina Johns | Chat | loyaltyvip | 12h | ○Sent, no reply | — | — | — | Feb 21, 2026 | Feb 26, 2026 |
| 15871340 | Gift card balance question | Closed | High | Santa Baumbach DVM | — | Julie Hodkiewicz | Chat | samples | 11h | ○Sent, no reply | — | — | — | Feb 18, 2026 | Feb 26, 2026 |
| 47702151 | Refund not received | Closed | High |  Desiree Nikolaus | — | Tommy Kuvalis | returnsfragrance | 1d 10h | ●Responded | 9/11 | — | — | Feb 23, 2026 | Feb 26, 2026 | |
| 92311789 | Wrong shade sent | Closed | Normal |  Chelsie Reinger | — | Tommy Kuvalis | shade-matchbopis | 10h | ○Sent, no reply | — | — | — | Feb 21, 2026 | Feb 26, 2026 | |
| 36535723 | Lost package follow-up | Closed | Normal |  Bert Terry | — |  Oscar O'Hara | vipinfluencerbopis | 8h | ●Responded | 5/5 | — | — | Feb 24, 2026 | Feb 25, 2026 | |
| 94206542 | Price match request | Closed | Normal |  Kristian Shanahan | — | Oscar O'Hara | Chat | — | 6h | ○Sent, no reply | — | — | — | Feb 18, 2026 | Feb 25, 2026 |
| 61788535 | Wrong shade sent | Closed | Normal |  Alexis Connelly | — | Lily Raynor | influencersamplesshade-match | 6h | ○Sent, no reply | — | — | — | Feb 24, 2026 | Feb 25, 2026 | |
| 31429400 | Price match request | Closed | Normal |  Nick Murray | — | Ignatius Cummerata | wholesalevip | 6h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 25, 2026 | |
| 67365475 | Address change after shipping | Closed | Normal |  Fredrick Franey | — | Mr. Cade Senger | bopisdamagedfragrance | 6h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 25, 2026 | |
| 21075002 | Item authenticity concern | Closed | Normal |  Henrietta Jacobi DDS | — | Kip Schroeder IV | — | 6h | ○Sent, no reply | — | — | — | Feb 19, 2026 | Feb 25, 2026 | |
| 67739085 | Allergic reaction concern | Closed | Low |  Kristopher Rogahn | — |  Kaela Friesen | Phone | bopisreturnssamples | 5h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 25, 2026 |
| 95711201 | Pro discount enrollment | Closed | High |  Elsa Stracke | Studio Eleven |  Mr. Eliza Gerhold IV | Phone | — | 5h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 25, 2026 |
| 77969206 | Missing items in shipment | Closed | Normal |  Jonatan Hammes-Toy | — | Eula McKenzie | damagedapp | 5h | ●Responded | 4/11 | — | — | Feb 22, 2026 | Feb 25, 2026 | |
| 37158805 | BOPIS order cancelled at store | Closed | Normal | Vickie Bruen | — | Miss Amber Hintz Sr. | — | 5h | ●Responded | 4/5 | — | — | Feb 20, 2026 | Feb 25, 2026 |