External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 13065510 | Question about product ingredients | Closed | High | — | — | 2h | ○Sent, no reply | — | — | — | Feb 24, 2026 | Feb 28, 2026 | |||
| 37611069 | Store experience feedback | Closed | Normal | — | vipshade-matchdamaged | 2h | ○Sent, no reply | — | — | — | Feb 26, 2026 | Feb 28, 2026 | |||
| 03538765 | BOPIS pickup not ready | Closed | Normal | — | Phone | returnswholesalebopis | 4d 1h | ○Sent, no reply | — | — | — | Feb 23, 2026 | Feb 28, 2026 | ||
| 00178058 | Refund not received | Closed | Normal | — | influencershade-matchgift-card | 1d | ●Responded | 5/5 | — | — | Feb 23, 2026 | Feb 28, 2026 | |||
| 34487930 | Missing items in shipment | Closed | Normal | — | shippingloyaltyinfluencer | 21h | ●Responded | 3/5 | — | — | Feb 26, 2026 | Feb 28, 2026 | |||
| 20631275 | BOPIS order cancelled at store | Closed | Normal | — | Chat | app | 20h | ●Responded | 5/5 | — | — | Feb 26, 2026 | Feb 28, 2026 | ||
| 11272322 | Insider tier issue | Closed | Normal | — | Chat | refund | 19h | ○Sent, no reply | — | — | — | Feb 24, 2026 | Feb 28, 2026 | ||
| 91906232 | Wholesale order question | Closed | Low | — | Chat | — | 1d 19h | ○Sent, no reply | — | — | — | Feb 19, 2026 | Feb 28, 2026 | ||
| 79002724 | Wrong shade sent | Closed | Normal | — | Phone | — | 1d 18h | ⊘Not fired | — | — | — | Feb 24, 2026 | Feb 28, 2026 | ||
| 33531926 | Cancel subscription / Auto-replenish | Closed | High | — | returnsapp | 18h | ●Responded | 2/5 | — | — | Feb 26, 2026 | Feb 28, 2026 | |||
| 62962435 | Wrong shade sent | Closed | Normal | — | — | 18h | ●Responded | 4/5 | — | — | Feb 20, 2026 | Feb 28, 2026 | |||
| 98714025 | Price match request | Closed | Low | — | shade-matchshipping | 5d 17h | ●Responded | 7/11 | — | — | Feb 17, 2026 | Feb 28, 2026 | |||
| 46149807 | Shipping cost question | Closed | Normal | — | Chat | samples | 16h | ○Sent, no reply | — | — | — | Feb 26, 2026 | Feb 28, 2026 | ||
| 90602083 | Influencer code not working | Closed | Normal | — | vipgift-cardreturns | 14h | ●Responded | 4/11 | — | — | Feb 26, 2026 | Feb 28, 2026 | |||
| 70586900 | Return after 30-day window | Closed | Normal | House of Lumière | shade-matchinfluencer | 14h | ⊘Not fired | — | — | — | Feb 26, 2026 | Feb 28, 2026 | |||
| 90488294 | Gift card balance question | Closed | High | — | appinfluencer | 8d 13h | ○Sent, no reply | — | — | — | Feb 15, 2026 | Feb 28, 2026 | |||
| 43346168 | Allergic reaction concern | Closed | Low | — | Social | samplesloyalty | 2d 13h | ⊘Not fired | — | — | — | Feb 21, 2026 | Feb 28, 2026 | ||
| 99046408 | Pro discount enrollment | Closed | Normal | — | damaged | 4d 12h | ●Responded | 3/5 | — | — | Feb 21, 2026 | Feb 28, 2026 | |||
| 48575920 | Cancel order request | Closed | Normal | — | Chat | refund | 1d 10h | ●Responded | 4/5 | — | — | Feb 23, 2026 | Feb 28, 2026 | ||
| 67407277 | Price match request | Closed | Low | — | Chat | fragrance | 9h | ○Sent, no reply | — | — | — | Feb 24, 2026 | Feb 27, 2026 | ||
| 96909331 | Allergic reaction concern | Closed | Low | — | Phone | returnsloyalty | 1d 9h | ⊘Not fired | — | — | — | Feb 19, 2026 | Feb 27, 2026 | ||
| 15856778 | Cancel order request | Closed | Normal | — | returns | 8h | ○Sent, no reply | — | — | — | Feb 26, 2026 | Feb 27, 2026 | |||
| 24456759 | Return after 30-day window | Closed | Normal | — | fragrance | 3d 7h | ○Sent, no reply | — | — | — | Feb 17, 2026 | Feb 27, 2026 | |||
| 79082044 | Klarna / Afterpay split issue | Closed | Normal | — | refund | 7h | ○Sent, no reply | — | — | — | Feb 24, 2026 | Feb 27, 2026 | |||
| 97740273 | Where is my order? | Closed | Urgent | — | Chat | returnsrefundshade-match | 6h | ○Sent, no reply | — | — | — | Feb 24, 2026 | Feb 27, 2026 | ||
| 69198926 | Shipping cost question | Closed | Normal | — | Chat | apployalty | 6h | ○Sent, no reply | — | — | — | Feb 25, 2026 | Feb 27, 2026 | ||
| 39177040 | Birthday gift not received | Closed | Normal | — | loyaltybopisrefund | 6h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 27, 2026 | |||
| 16232545 | Return after 30-day window | Closed | Normal | — | Chat | wholesaleshade-matchsamples | 6h | ⊘Not fired | — | — | — | Feb 25, 2026 | Feb 27, 2026 | ||
| 56061244 | Address change after shipping | Closed | Normal | — | Phone | gift-carddamagedshade-match | 6h | ●Responded | 5/5 | — | — | Feb 23, 2026 | Feb 27, 2026 | ||
| 08980881 | Lost package follow-up | Closed | High | — | Chat | — | 5h | ○Sent, no reply | — | — | — | Feb 26, 2026 | Feb 27, 2026 | ||
| 79499245 | Item authenticity concern | Closed | Normal | — | fragrancerefundshade-match | 5h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 27, 2026 | |||
| 66629581 | Foundation match help | Closed | Normal | — | influencersamples | 2d 3h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 27, 2026 | |||
| 95553633 | BOPIS order cancelled at store | Closed | Normal | — | — | 3h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 27, 2026 | |||
| 95857395 | BOPIS order cancelled at store | Closed | High | — | Chat | fragrancewholesale | 2d 2h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 27, 2026 | ||
| 20959006 | Store experience feedback | Closed | Normal | — | Chat | refundgift-cardshipping | 2h | ○Sent, no reply | — | — | — | Feb 23, 2026 | Feb 27, 2026 | ||
| 31855877 | BOPIS order cancelled at store | Closed | Normal | — | wholesalevip | 2h | ●Responded | 5/5 | — | — | Feb 20, 2026 | Feb 27, 2026 | |||
| 35743537 | Address change after shipping | Closed | Normal | — | shippingbopis | 2h | ●Responded | 5/5 | — | — | Feb 20, 2026 | Feb 27, 2026 | |||
| 86624385 | Loyalty points not posting | Closed | Normal | — | — | 2h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 27, 2026 | |||
| 10765943 | Missing samples in order | Closed | Normal | — | fragrancerefundwholesale | 2h | ○Sent, no reply | — | — | — | Feb 25, 2026 | Feb 27, 2026 | |||
| 17406198 | Wholesale order question | Closed | Normal | — | Social | loyaltywholesale | 2h | ⊘Not fired | — | — | — | Feb 24, 2026 | Feb 27, 2026 | ||
| 50608092 | Return after 30-day window | Closed | Normal | — | Chat | influencerfragrancedamaged | 1d 2h | ○Sent, no reply | — | — | — | Feb 19, 2026 | Feb 27, 2026 | ||
| 15234447 | Wrong shade sent | Closed | Low | — | damagedsamplesinfluencer | 7d 1h | ○Sent, no reply | — | — | — | Feb 17, 2026 | Feb 27, 2026 | |||
| 30952212 | Loyalty points not posting | Closed | Urgent | — | Social | — | 23h | ⊘Not fired | — | — | — | Feb 25, 2026 | Feb 27, 2026 | ||
| 23643255 | Wrong shade sent | Closed | Normal | — | Chat | samplesvipfragrance | 6d 22h | ○Sent, no reply | — | — | — | Feb 19, 2026 | Feb 27, 2026 | ||
| 12707140 | Influencer code not working | Closed | Normal | — | shipping | 1d 21h | ○Sent, no reply | — | — | — | Feb 23, 2026 | Feb 27, 2026 | |||
| 46652535 | Return after 30-day window | Closed | Normal | — | Phone | samples | 20h | ○Sent, no reply | — | — | — | Feb 21, 2026 | Feb 27, 2026 | ||
| 59411515 | Foundation match help | Closed | Low | — | Chat | — | 2d 19h | ⊘Not fired | — | — | — | Feb 20, 2026 | Feb 27, 2026 | ||
| 48769140 | Klarna / Afterpay split issue | Closed | Normal | — | Phone | — | 6d 15h | ●Responded | 2/5 | — | — | Feb 19, 2026 | Feb 27, 2026 | ||
| 96222879 | Missing items in shipment | Closed | Normal | — | fragranceshipping | 8d 14h | ●Responded | 1/5 | — | — | Feb 13, 2026 | Feb 27, 2026 | |||
| 14018651 | Klarna / Afterpay split issue | Closed | High | — | Chat | bopis | 14h | ⊘Not fired | — | — | — | Feb 20, 2026 | Feb 27, 2026 |