External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 11968522 | Price match request | Closed | Low | Helix Talent | gift-carddamagedsamples | 23h | ○Sent, no reply | — | — | — | Nov 4, 2025 | Nov 7, 2025 | |||
| 22831284 | Wholesale order question | Closed | Normal | Studio Eleven | appdamagedvip | 1d 23h | ○Sent, no reply | — | — | — | Nov 3, 2025 | Nov 7, 2025 | |||
| 76694183 | Address change after shipping | Closed | Normal | — | Phone | — | 21h | ⊘Not fired | — | — | — | Nov 3, 2025 | Nov 7, 2025 | ||
| 94799162 | Price match request | Closed | Low | — | Social | samples | 21h | ⊘Not fired | — | — | — | Nov 3, 2025 | Nov 7, 2025 | ||
| 25509814 | BOPIS pickup not ready | Closed | Normal | — | Phone | — | 19h | ●Responded | 2/5 | — | — | Nov 5, 2025 | Nov 7, 2025 | ||
| 19905036 | Refund not received | Closed | Normal | — | — | 1d 18h | ○Sent, no reply | — | — | — | Oct 31, 2025 | Nov 7, 2025 | |||
| 62835943 | Where is my order? | Closed | High | — | Chat | — | 14h | ○Sent, no reply | — | — | — | Oct 31, 2025 | Nov 7, 2025 | ||
| 67142490 | Order arrived damaged | Closed | High | — | influencervip | 9d 13h | ○Sent, no reply | — | — | — | Oct 24, 2025 | Nov 7, 2025 | |||
| 99855090 | Cancel subscription / Auto-replenish | Closed | Low | — | — | 1d 12h | ○Sent, no reply | — | — | — | Nov 3, 2025 | Nov 7, 2025 | |||
| 37286935 | Store experience feedback | Closed | Low | — | Chat | influencerreturnsvip | 2d 11h | ○Sent, no reply | — | — | — | Oct 30, 2025 | Nov 7, 2025 | ||
| 00056786 | Item authenticity concern | Closed | Normal | — | influencerloyalty | 2d 11h | ○Sent, no reply | — | — | — | Oct 31, 2025 | Nov 7, 2025 | |||
| 59752933 | Return after 30-day window | Closed | Normal | — | influencergift-cardshipping | 1d 11h | ○Sent, no reply | — | — | — | Oct 30, 2025 | Nov 7, 2025 | |||
| 21883006 | Gift card balance question | Closed | Normal | — | loyaltyreturnsbopis | 9h | ●Responded | 5/5 | — | — | Oct 31, 2025 | Nov 6, 2025 | |||
| 50842926 | Insider tier issue | Closed | Low | — | Chat | wholesale | 9h | ○Sent, no reply | — | — | — | Nov 3, 2025 | Nov 6, 2025 | ||
| 31133295 | Store experience feedback | Closed | Normal | — | Phone | sampleswholesalegift-card | 8h | ●Responded | 4/5 | — | — | Oct 31, 2025 | Nov 6, 2025 | ||
| 31509989 | Shipping cost question | Closed | Normal | — | — | 8h | ●Responded | 10/11 | — | — | Nov 3, 2025 | Nov 6, 2025 | |||
| 74656167 | Address change after shipping | Closed | Normal | — | Chat | influencerbopis | 3d 7h | ●Responded | 3/5 | — | — | Oct 27, 2025 | Nov 6, 2025 | ||
| 64179689 | Insider tier issue | Closed | High | — | Social | wholesalereturnssamples | 6h | ⊘Not fired | — | — | — | Nov 4, 2025 | Nov 6, 2025 | ||
| 54798466 | Loyalty points not posting | Closed | Normal | — | gift-card | 6h | ●Responded | 5/5 | — | — | Nov 3, 2025 | Nov 6, 2025 | |||
| 81204172 | App login problem | Closed | High | — | Chat | refundgift-cardsamples | 6h | ●Responded | 5/5 | — | — | Nov 2, 2025 | Nov 6, 2025 | ||
| 19872229 | App crashes at checkout | Closed | Normal | — | Phone | — | 6h | ○Sent, no reply | — | — | — | Nov 1, 2025 | Nov 6, 2025 | ||
| 63133581 | App crashes at checkout | Closed | Low | Studio Eleven | bopis | 6h | ○Sent, no reply | — | — | — | Oct 31, 2025 | Nov 6, 2025 | |||
| 48751885 | Pro discount enrollment | Closed | Normal | — | damagedshippingsamples | 5h | ○Sent, no reply | — | — | — | Nov 2, 2025 | Nov 6, 2025 | |||
| 06807768 | Influencer code not working | Closed | Low | — | bopis | 5h | ●Responded | 5/5 | — | — | Nov 5, 2025 | Nov 6, 2025 | |||
| 38913389 | Missing items in shipment | Closed | Low | — | shade-matchwholesale | 4h | ●Responded | 7/11 | — | — | Nov 5, 2025 | Nov 6, 2025 | |||
| 19709140 | Birthday gift not received | Closed | Normal | — | — | 3h | ●Responded | 3/5 | — | — | Nov 4, 2025 | Nov 6, 2025 | |||
| 23344574 | Return after 30-day window | Closed | Normal | — | Phone | bopisreturns | 2d 2h | ○Sent, no reply | — | — | — | Oct 28, 2025 | Nov 6, 2025 | ||
| 45243111 | Order arrived damaged | Closed | Normal | — | Chat | — | 2h | ○Sent, no reply | — | — | — | Nov 3, 2025 | Nov 6, 2025 | ||
| 49033663 | Pro discount enrollment | Closed | Normal | — | — | 2h | ○Sent, no reply | — | — | — | Nov 3, 2025 | Nov 6, 2025 | |||
| 31014155 | Klarna / Afterpay split issue | Closed | High | — | returnsrefund | 2h | ○Sent, no reply | — | — | — | Nov 1, 2025 | Nov 6, 2025 | |||
| 14409190 | App login problem | Closed | Normal | — | returns | 2h | ○Sent, no reply | — | — | — | Oct 31, 2025 | Nov 6, 2025 | |||
| 41777614 | Order arrived damaged | Closed | Normal | — | returnsbopis | 1h | ○Sent, no reply | — | — | — | Nov 3, 2025 | Nov 6, 2025 | |||
| 57875734 | Shipping cost question | Closed | Low | — | Chat | loyaltydamaged | 1h | ○Sent, no reply | — | — | — | Nov 1, 2025 | Nov 6, 2025 | ||
| 45407112 | Price match request | Closed | Normal | — | shippingloyaltyvip | 1h | ○Sent, no reply | — | — | — | Nov 5, 2025 | Nov 6, 2025 | |||
| 74620439 | Question about product ingredients | Closed | Low | Marquee Events | — | 1h | ●Responded | 5/5 | — | — | Nov 3, 2025 | Nov 6, 2025 | |||
| 64458964 | Order arrived damaged | Closed | Normal | — | — | 1h | ○Sent, no reply | — | — | — | Oct 30, 2025 | Nov 6, 2025 | |||
| 76142499 | Lost package follow-up | Closed | Low | — | influencer | 1h | ○Sent, no reply | — | — | — | Nov 5, 2025 | Nov 6, 2025 | |||
| 48158158 | Foundation match help | Closed | Normal | — | Phone | shipping | 1h | ○Sent, no reply | — | — | — | Nov 3, 2025 | Nov 6, 2025 | ||
| 65573528 | Foundation match help | Closed | Normal | — | Social | wholesalesamples | 22h | ⊘Not fired | — | — | — | Oct 31, 2025 | Nov 6, 2025 | ||
| 50596167 | Gift card balance question | Closed | Normal | — | samplesfragranceinfluencer | 22h | ●Responded | 1/11 | — | — | Nov 1, 2025 | Nov 6, 2025 | |||
| 67322358 | Store experience feedback | Closed | Normal | — | Chat | bopisshade-match | 21h | ○Sent, no reply | — | — | — | Nov 1, 2025 | Nov 6, 2025 | ||
| 35298840 | Gift card balance question | Closed | High | — | — | 18h | ○Sent, no reply | — | — | — | Oct 30, 2025 | Nov 6, 2025 | |||
| 07528582 | Return after 30-day window | Closed | Low | — | Phone | damagedwholesaleshipping | 17h | ●Responded | 10/11 | — | — | Nov 1, 2025 | Nov 6, 2025 | ||
| 41955504 | Wholesale order question | Closed | Normal | — | fragranceapp | 16h | ⊘Not fired | — | — | — | Nov 1, 2025 | Nov 6, 2025 | |||
| 36389044 | Missing samples in order | Closed | Normal | — | Social | vipfragrance | 15h | ⊘Not fired | — | — | — | Oct 31, 2025 | Nov 6, 2025 | ||
| 12682897 | Question about product ingredients | Closed | Normal | — | returnsdamaged | 14h | ○Sent, no reply | — | — | — | Oct 30, 2025 | Nov 6, 2025 | |||
| 14698377 | Insider tier issue | Closed | High | — | loyalty | 13h | ○Sent, no reply | — | — | — | Nov 4, 2025 | Nov 6, 2025 | |||
| 17970854 | Price match request | Closed | High | — | Phone | returnsbopisrefund | 12h | ○Sent, no reply | — | — | — | Oct 30, 2025 | Nov 6, 2025 | ||
| 78350432 | Cancel order request | Closed | Normal | — | samplesgift-card | 12h | ○Sent, no reply | — | — | — | Nov 1, 2025 | Nov 6, 2025 | |||
| 53214384 | Cancel subscription / Auto-replenish | Closed | High | — | Phone | bopis | 6h | ●Responded | 4/5 | — | — | Nov 4, 2025 | Nov 5, 2025 |