External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51288528 | Wholesale order question | Closed | Normal | — | influencershipping | 6h | ○Sent, no reply | — | — | — | Oct 30, 2025 | Nov 5, 2025 | |||
| 67064631 | App login problem | Closed | Normal | — | — | 6h | ●Responded | 5/5 | — | — | Oct 30, 2025 | Nov 5, 2025 | |||
| 36632392 | Price match request | Closed | Normal | — | Chat | shade-match | 6h | ○Sent, no reply | — | — | — | Oct 31, 2025 | Nov 5, 2025 | ||
| 24302097 | Lost package follow-up | Closed | Urgent | — | wholesale | 6h | ○Sent, no reply | — | — | — | Oct 31, 2025 | Nov 5, 2025 | |||
| 86176935 | Restock alert for backorder | Closed | High | — | Social | vipdamaged | 5h | ⊘Not fired | — | — | — | Nov 4, 2025 | Nov 5, 2025 | ||
| 63297659 | Shipping cost question | Closed | High | — | — | 5h | ○Sent, no reply | — | — | — | Nov 1, 2025 | Nov 5, 2025 | |||
| 09798911 | Store experience feedback | Closed | Low | — | returnsvip | 5h | ⊘Not fired | — | — | — | Nov 4, 2025 | Nov 5, 2025 | |||
| 92462295 | Discount code not working | Closed | High | — | — | 5h | ●Responded | 5/5 | — | — | Oct 29, 2025 | Nov 5, 2025 | |||
| 24241886 | Wrong shade sent | Closed | Normal | — | Chat | app | 4h | ●Responded | 3/5 | — | — | Nov 2, 2025 | Nov 5, 2025 | ||
| 51810357 | Influencer code not working | Closed | Normal | — | Phone | samples | 4h | ○Sent, no reply | — | — | — | Nov 3, 2025 | Nov 5, 2025 | ||
| 46775357 | App login problem | Closed | Normal | — | Social | samples | 3h | ⊘Not fired | — | — | — | Oct 31, 2025 | Nov 5, 2025 | ||
| 27211600 | Address change after shipping | Closed | Urgent | — | damagedfragranceinfluencer | 3h | ●Responded | 4/5 | — | — | Oct 31, 2025 | Nov 5, 2025 | |||
| 64787907 | Store experience feedback | Closed | Normal | — | Chat | — | 3h | ○Sent, no reply | — | — | — | Oct 31, 2025 | Nov 5, 2025 | ||
| 29313702 | Lost package follow-up | Closed | Normal | — | Chat | shade-match | 3h | ●Responded | 2/5 | — | — | Oct 30, 2025 | Nov 5, 2025 | ||
| 25774729 | Birthday gift not received | Closed | High | — | Chat | bopis | 3h | ○Sent, no reply | — | — | — | Oct 30, 2025 | Nov 5, 2025 | ||
| 98139403 | Cancel subscription / Auto-replenish | Closed | Normal | — | vipwholesaledamaged | 3h | ⊘Not fired | — | — | — | Oct 31, 2025 | Nov 5, 2025 | |||
| 54516011 | Gift card balance question | Closed | Normal | — | loyaltygift-card | 2h | ○Sent, no reply | — | — | — | Oct 29, 2025 | Nov 5, 2025 | |||
| 47368511 | Discount code not working | Closed | Normal | — | — | 2h | ○Sent, no reply | — | — | — | Oct 29, 2025 | Nov 5, 2025 | |||
| 90564309 | Klarna / Afterpay split issue | Closed | Normal | — | shade-matchgift-card | 3d 2h | ⊘Not fired | — | — | — | Oct 31, 2025 | Nov 5, 2025 | |||
| 90195793 | Birthday gift not received | Closed | Normal | — | — | 1h | ○Sent, no reply | — | — | — | Oct 31, 2025 | Nov 5, 2025 | |||
| 55334043 | Lost package follow-up | Closed | Normal | — | gift-cardvip | 1d | ⊘Not fired | — | — | — | Nov 3, 2025 | Nov 5, 2025 | |||
| 70295057 | Refund not received | Closed | Normal | — | bopisapprefund | 21h | ●Responded | 4/5 | — | — | Nov 1, 2025 | Nov 5, 2025 | |||
| 34008949 | Where is my order? | Closed | Normal | — | Chat | shade-match | 20h | ○Sent, no reply | — | — | — | Oct 30, 2025 | Nov 5, 2025 | ||
| 99750804 | Missing items in shipment | Closed | Normal | — | Social | — | 18h | ⊘Not fired | — | — | — | Oct 30, 2025 | Nov 5, 2025 | ||
| 15341400 | Wholesale order question | Closed | High | — | Phone | returnsgift-card | 17h | ○Sent, no reply | — | — | — | Oct 31, 2025 | Nov 5, 2025 | ||
| 05042069 | Question about product ingredients | Closed | High | — | Chat | — | 16h | ○Sent, no reply | — | — | — | Oct 29, 2025 | Nov 5, 2025 | ||
| 83721869 | Shipping cost question | Closed | Normal | — | Chat | refund | 2d 16h | ●Responded | 4/5 | — | — | Oct 28, 2025 | Nov 5, 2025 | ||
| 26298135 | Order arrived damaged | Closed | High | — | — | 2d 15h | ●Responded | 4/5 | — | — | Oct 29, 2025 | Nov 5, 2025 | |||
| 58756282 | Pro discount enrollment | Closed | Normal | — | Chat | conversation-mockup | 3d 14h | ●Responded | 7/11 | 54 | Oct 30, 2025 | Nov 5, 2025 | |||
| 60131870 | Return after 30-day window | Closed | Low | — | Phone | — | 12h | ○Sent, no reply | — | — | — | Oct 31, 2025 | Nov 5, 2025 | ||
| 73466094 | BOPIS pickup not ready | Closed | Low | — | loyaltybopisapp | 12h | ●Responded | 4/5 | — | — | Oct 28, 2025 | Nov 5, 2025 | |||
| 96666783 | Store experience feedback | Closed | Normal | — | shippingwholesale | 12h | ●Responded | 5/5 | — | — | Oct 28, 2025 | Nov 5, 2025 | |||
| 08187236 | Gift card balance question | Closed | High | — | — | 11h | ○Sent, no reply | — | — | — | Oct 31, 2025 | Nov 5, 2025 | |||
| 95203619 | Insider tier issue | Closed | Low | — | returns | 6d 11h | ●Responded | 3/5 | — | — | Oct 23, 2025 | Nov 5, 2025 | |||
| 12775059 | Pro discount enrollment | Closed | Normal | — | samplesinfluencer | 2d 9h | ○Sent, no reply | — | — | — | Oct 30, 2025 | Nov 4, 2025 | |||
| 01533818 | Birthday gift not received | Closed | Normal | — | refunddamagedapp | 7h | ○Sent, no reply | — | — | — | Oct 29, 2025 | Nov 4, 2025 | |||
| 78173582 | Klarna / Afterpay split issue | Closed | Normal | — | Chat | — | 7h | ●Responded | 10/11 | — | — | Oct 31, 2025 | Nov 4, 2025 | ||
| 78443219 | Shipping cost question | Closed | Normal | — | shippingrefundvip | 7h | ●Responded | 3/5 | — | — | Oct 31, 2025 | Nov 4, 2025 | |||
| 08953603 | Allergic reaction concern | Closed | Normal | — | shade-match | 6h | ○Sent, no reply | — | — | — | Nov 3, 2025 | Nov 4, 2025 | |||
| 20183652 | Cancel subscription / Auto-replenish | Closed | High | — | — | 5h | ●Responded | 4/5 | — | — | Oct 30, 2025 | Nov 4, 2025 | |||
| 19780292 | Insider tier issue | Closed | Normal | — | — | 5h | ⊘Not fired | — | — | — | Oct 31, 2025 | Nov 4, 2025 | |||
| 87520737 | Pro discount enrollment | Closed | Normal | — | app | 5h | ●Responded | 5/5 | — | — | Nov 2, 2025 | Nov 4, 2025 | |||
| 27344788 | Lost package follow-up | Closed | Normal | — | — | 5h | ○Sent, no reply | — | — | — | Nov 3, 2025 | Nov 4, 2025 | |||
| 33717904 | Discount code not working | Closed | Normal | — | — | 4h | ○Sent, no reply | — | — | — | Oct 29, 2025 | Nov 4, 2025 | |||
| 17605350 | Influencer code not working | Closed | Normal | — | Chat | refund | 2d 4h | ●Responded | 4/5 | — | — | Oct 30, 2025 | Nov 4, 2025 | ||
| 87903869 | Gift card balance question | Closed | Normal | — | vip | 4h | ○Sent, no reply | — | — | — | Nov 3, 2025 | Nov 4, 2025 | |||
| 42475906 | Missing samples in order | Closed | Normal | — | Chat | shippinginfluencer | 3h | ○Sent, no reply | — | — | — | Nov 1, 2025 | Nov 4, 2025 | ||
| 59441041 | Klarna / Afterpay split issue | Closed | Normal | Aurora Hotels Group | — | 1h | ●Responded | 5/5 | — | — | Oct 31, 2025 | Nov 4, 2025 | |||
| 66771825 | Discount code not working | Closed | Normal | Silver Lake Studios | — | 1d 1h | ⊘Not fired | — | — | — | Nov 2, 2025 | Nov 4, 2025 | |||
| 39716846 | Restock alert for backorder | Closed | Low | — | returnsinfluencerrefund | 1h | ⊘Not fired | — | — | — | Oct 30, 2025 | Nov 4, 2025 |