External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 67997585 | Refund not received | Closed | Normal | — | Phone | shade-matchwholesaleshipping | 1d 21h | ⊘Not fired | — | — | — | Oct 20, 2025 | Oct 24, 2025 | ||
| 41929354 | Birthday gift not received | Closed | Low | — | — | 20h | ⊘Not fired | — | — | — | Oct 20, 2025 | Oct 24, 2025 | |||
| 96021964 | Refund not received | Closed | Low | — | Phone | influencer | 1d 20h | ○Sent, no reply | — | — | — | Oct 21, 2025 | Oct 24, 2025 | ||
| 60627894 | App login problem | Closed | Normal | — | Chat | loyalty | 6d 20h | ●Responded | 1/11 | — | — | Oct 12, 2025 | Oct 24, 2025 | ||
| 87622117 | Missing items in shipment | Closed | Normal | — | Social | samples | 19h | ⊘Not fired | — | — | — | Oct 18, 2025 | Oct 24, 2025 | ||
| 26091312 | Insider tier issue | Closed | Normal | — | Chat | influencer | 18h | ●Responded | 3/5 | — | — | Oct 17, 2025 | Oct 24, 2025 | ||
| 26163971 | Cancel subscription / Auto-replenish | Closed | Normal | — | Phone | gift-card | 18h | ⊘Not fired | — | — | — | Oct 21, 2025 | Oct 24, 2025 | ||
| 01168802 | Gift card balance question | Closed | Normal | — | Phone | — | 16h | ●Responded | 5/5 | — | — | Oct 21, 2025 | Oct 24, 2025 | ||
| 25949042 | Order arrived damaged | Closed | Low | — | shippingshade-match | 15h | ○Sent, no reply | — | — | — | Oct 16, 2025 | Oct 24, 2025 | |||
| 43302633 | Cancel order request | Closed | Urgent | — | Social | — | 2d 15h | ⊘Not fired | — | — | — | Oct 15, 2025 | Oct 24, 2025 | ||
| 93636166 | Allergic reaction concern | Closed | Normal | — | Chat | samplesvipshade-match | 13h | ○Sent, no reply | — | — | — | Oct 20, 2025 | Oct 24, 2025 | ||
| 45308038 | App login problem | Closed | Normal | — | Chat | refund | 12h | ○Sent, no reply | — | — | — | Oct 20, 2025 | Oct 24, 2025 | ||
| 98445504 | Store experience feedback | Closed | Low | — | Chat | shade-match | 11h | ●Responded | 5/5 | — | — | Oct 22, 2025 | Oct 24, 2025 | ||
| 43211289 | Pro discount enrollment | Closed | High | — | — | 1d 10h | ●Responded | 2/5 | — | — | Oct 15, 2025 | Oct 24, 2025 | |||
| 45634503 | Question about product ingredients | Closed | Urgent | — | Chat | samplesshade-match | 8h | ●Responded | 5/5 | — | — | Oct 16, 2025 | Oct 23, 2025 | ||
| 97012993 | Discount code not working | Closed | Normal | — | — | 8h | ○Sent, no reply | — | — | — | Oct 21, 2025 | Oct 23, 2025 | |||
| 43871064 | Discount code not working | Closed | Urgent | — | Chat | gift-card | 1d 7h | ○Sent, no reply | — | — | — | Oct 21, 2025 | Oct 23, 2025 | ||
| 75311505 | BOPIS pickup not ready | Closed | Normal | — | returnsrefundsamples | 1d 6h | ○Sent, no reply | — | — | — | Oct 16, 2025 | Oct 23, 2025 | |||
| 23753550 | Gift card balance question | Closed | Low | — | gift-cardreturnswholesale | 6h | ●Responded | 5/5 | — | — | Oct 19, 2025 | Oct 23, 2025 | |||
| 78660151 | App crashes at checkout | Closed | Normal | — | influencer | 6h | ○Sent, no reply | — | — | — | Oct 17, 2025 | Oct 23, 2025 | |||
| 48478224 | Where is my order? | Closed | Normal | — | Phone | samples | 5h | ○Sent, no reply | — | — | — | Oct 17, 2025 | Oct 23, 2025 | ||
| 28257279 | Address change after shipping | Closed | High | — | Chat | bopiswholesale | 5h | ○Sent, no reply | — | — | — | Oct 16, 2025 | Oct 23, 2025 | ||
| 56862523 | Order arrived damaged | Closed | Low | — | Chat | influencer | 5h | ○Sent, no reply | — | — | — | Oct 21, 2025 | Oct 23, 2025 | ||
| 77369759 | Missing samples in order | Closed | Normal | — | refundsamples | 5h | ○Sent, no reply | — | — | — | Oct 21, 2025 | Oct 23, 2025 | |||
| 89497574 | Allergic reaction concern | Closed | Low | — | — | 5h | ○Sent, no reply | — | — | — | Oct 18, 2025 | Oct 23, 2025 | |||
| 04424012 | Missing items in shipment | Closed | Low | — | gift-cardfragrance | 5h | ●Responded | 2/5 | — | — | Oct 16, 2025 | Oct 23, 2025 | |||
| 75285751 | App crashes at checkout | Closed | Normal | — | Phone | returnswholesalegift-card | 4h | ○Sent, no reply | — | — | — | Oct 17, 2025 | Oct 23, 2025 | ||
| 79507810 | Loyalty points not posting | Closed | Low | Aurora Hotels Group | Phone | appshade-matchrefund | 4h | ○Sent, no reply | — | — | — | Oct 22, 2025 | Oct 23, 2025 | ||
| 73633039 | Wholesale order question | Closed | Low | — | bopisfragrance | 3h | ○Sent, no reply | — | — | — | Oct 21, 2025 | Oct 23, 2025 | |||
| 87304445 | Where is my order? | Closed | High | — | fragrancedamaged | 3h | ○Sent, no reply | — | — | — | Oct 18, 2025 | Oct 23, 2025 | |||
| 34323899 | Refund not received | Closed | Low | — | Chat | appgift-card | 3h | ○Sent, no reply | — | — | — | Oct 17, 2025 | Oct 23, 2025 | ||
| 00578063 | Klarna / Afterpay split issue | Closed | Low | — | Chat | returnsvipshade-match | 3h | ⊘Not fired | — | — | — | Oct 18, 2025 | Oct 23, 2025 | ||
| 33604856 | App login problem | Closed | High | — | Social | loyalty | 3h | ⊘Not fired | — | — | — | Oct 22, 2025 | Oct 23, 2025 | ||
| 10075826 | Klarna / Afterpay split issue | Closed | Low | — | wholesaleinfluencershipping | 2h | ⊘Not fired | — | — | — | Oct 16, 2025 | Oct 23, 2025 | |||
| 07644850 | BOPIS pickup not ready | Closed | Low | — | vipfragrance | 2h | ●Responded | 5/5 | — | — | Oct 21, 2025 | Oct 23, 2025 | |||
| 28367149 | Influencer code not working | Closed | Normal | — | damagedsamples | 1h | ○Sent, no reply | — | — | — | Oct 21, 2025 | Oct 23, 2025 | |||
| 21451628 | Shipping cost question | Closed | Normal | — | bopis | 1h | ○Sent, no reply | — | — | — | Oct 17, 2025 | Oct 23, 2025 | |||
| 11394102 | Refund not received | Closed | Normal | — | Chat | — | 1h | ○Sent, no reply | — | — | — | Oct 22, 2025 | Oct 23, 2025 | ||
| 63101276 | Discount code not working | Closed | Low | — | — | 1h | ○Sent, no reply | — | — | — | Oct 20, 2025 | Oct 23, 2025 | |||
| 14409217 | App crashes at checkout | Closed | Normal | — | — | 1h | ○Sent, no reply | — | — | — | Oct 21, 2025 | Oct 23, 2025 | |||
| 73088197 | Where is my order? | Closed | Normal | — | app | 1d | ○Sent, no reply | — | — | — | Oct 21, 2025 | Oct 23, 2025 | |||
| 03825221 | Pro discount enrollment | Closed | High | — | Chat | — | 3d 23h | ●Responded | 3/5 | — | — | Oct 15, 2025 | Oct 23, 2025 | ||
| 67172403 | Missing items in shipment | Closed | Normal | — | Chat | viployalty | 2d 21h | ○Sent, no reply | — | — | — | Oct 13, 2025 | Oct 23, 2025 | ||
| 60290536 | Cancel subscription / Auto-replenish | Closed | High | — | Chat | — | 20h | ●Responded | 3/5 | — | — | Oct 17, 2025 | Oct 23, 2025 | ||
| 08557534 | Refund not received | Closed | High | — | Chat | bopis | 19h | ⊘Not fired | — | — | — | Oct 16, 2025 | Oct 23, 2025 | ||
| 25114426 | App login problem | Closed | High | — | influencerbopis | 19h | ●Responded | 10/11 | — | — | Oct 19, 2025 | Oct 23, 2025 | |||
| 04020094 | Item authenticity concern | Closed | High | — | Chat | wholesalerefund | 18h | ⊘Not fired | — | — | — | Oct 17, 2025 | Oct 23, 2025 | ||
| 78454369 | Where is my order? | Closed | Normal | — | Chat | shade-match | 14h | ○Sent, no reply | — | — | — | Oct 15, 2025 | Oct 23, 2025 | ||
| 67895455 | BOPIS pickup not ready | Closed | Normal | — | Chat | apprefund | 14h | ⊘Not fired | — | — | — | Oct 19, 2025 | Oct 23, 2025 | ||
| 85964943 | Influencer code not working | Closed | Normal | — | Social | shade-matchbopisgift-card | 14h | ⊘Not fired | — | — | — | Oct 20, 2025 | Oct 23, 2025 |