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72885884Shipping cost questionClosedNormalAglae McLaughlinBeacon HospitalitySteve O'ConnerEmail
fragrancevipinfluencer
1d 19h○Sent, no reply———Oct 8, 2025Oct 14, 2025
46294375Item authenticity concernClosedNormalNikko Cummerata—Mr. Skyla TrantowEmail
vipdamagedshade-match
2d 16h●Responded9/11——Oct 4, 2025Oct 14, 2025
78732563Influencer code not workingClosedNormalGlen Wilkinson—Lily RaynorEmail
shippingrefundfragrance
15h○Sent, no reply———Oct 9, 2025Oct 14, 2025
36203403Where is my order?ClosedNormalCassidy MedhurstPacific Beauty DistributorsKip Schroeder IVEmail
returnsvipapp
9h○Sent, no reply———Oct 12, 2025Oct 13, 2025
12248735Price match requestClosedLowMiss Edith RippinAurora Hotels GroupChaz RennerChat—8h○Sent, no reply———Oct 7, 2025Oct 13, 2025
50608900Return after 30-day windowClosedUrgentDr. Parker Rodriguez V—Miss Amber Hintz Sr.Email
damaged
7h●Responded9/11——Oct 8, 2025Oct 13, 2025
92125195Lost package follow-upClosedNormalMakenna Douglas MD—Mr. Eliza Gerhold IVEmail
loyaltyinfluencer
7h○Sent, no reply———Oct 7, 2025Oct 13, 2025
15818808Discount code not workingClosedHighReina Runte—Jacklyn DareEmail
returnsgift-cardinfluencer
6h●Responded9/11——Oct 10, 2025Oct 13, 2025
11511862Shipping cost questionClosedNormalShakira Hirthe—Mr. Skyla TrantowChat
wholesale
5h⊘Not fired———Oct 9, 2025Oct 13, 2025
47281167Wholesale order questionClosedHighHester Larkin—Mr. Skyla TrantowEmail
gift-cardwholesale
5h●Responded5/5——Oct 6, 2025Oct 13, 2025
89150078Item authenticity concernClosedNormalMalvina Hoeger—Mr. Skyla TrantowSocial
refundreturns
5h⊘Not fired———Oct 10, 2025Oct 13, 2025
09081922Return after 30-day windowClosedLowDr. Roy Beer—Leonard Waters-HowellEmail
wholesaleshippingbopis
5h○Sent, no reply———Oct 8, 2025Oct 13, 2025
46543560BOPIS pickup not readyClosedHighSelina Hessel—Mr. Lonie HudsonEmail—4h●Responded2/5——Oct 7, 2025Oct 13, 2025
58037432Store experience feedbackClosedNormalMildred Cronin—Mr. Cade SengerPhone
vipshade-matchsamples
4h○Sent, no reply———Oct 10, 2025Oct 13, 2025
19568232Cancel order requestClosedNormalRafael Hamill-Dach—Dr. Mandy McLaughlinChat
damagedshade-matchrefund
3h○Sent, no reply———Oct 9, 2025Oct 13, 2025
33411082Discount code not workingClosedNormalSpencer Morar—Julie HodkiewiczChat—1d 3h●Responded3/5——Oct 5, 2025Oct 13, 2025
99409430Restock alert for backorderClosedNormalElsa Boyle—Mr. Eliza Gerhold IVEmail
wholesaleappfragrance
3h○Sent, no reply———Oct 10, 2025Oct 13, 2025
99220734App crashes at checkoutClosedLowShea Berge—Yazmin JastChat
influencerbopis
2h●Responded5/5——Oct 11, 2025Oct 13, 2025
11045471Refund not receivedClosedHighAliyah Lehner—Ignatius CummerataEmail
shade-match
1h○Sent, no reply———Oct 6, 2025Oct 13, 2025
75464640Insider tier issueClosedNormalFrankie Emard-Reinger—Leonard Waters-HowellEmail—1h○Sent, no reply———Oct 11, 2025Oct 13, 2025
20429065Foundation match helpClosedNormalDora Mills-Koepp—Amely PacochaChat
influencer
1h○Sent, no reply———Oct 10, 2025Oct 13, 2025
22647868Discount code not workingClosedNormalD'angelo Koepp—Eula McKenzieEmail—1h●Responded3/5——Oct 10, 2025Oct 13, 2025
36889313Shipping cost questionClosedHighAnita Kerluke—Mr. Cade SengerEmail
apployalty
1h○Sent, no reply———Oct 9, 2025Oct 13, 2025
21641202BOPIS pickup not readyClosedHighMr. Damon Friesen—Eula McKenzieChat—1h○Sent, no reply———Oct 10, 2025Oct 13, 2025
37577782Missing samples in orderClosedLowMr. Cletus Conn PhD—Yazmin JastEmail—1d●Responded4/5——Oct 6, 2025Oct 13, 2025
17810294BOPIS pickup not readyClosedLowAna Senger—Yazmin JastPhone—2d○Sent, no reply———Oct 10, 2025Oct 13, 2025
23734211Question about product ingredientsClosedNormalLennie Johns—Garth DooleyChat
bopisshade-match
22h○Sent, no reply———Oct 8, 2025Oct 13, 2025
63334321Lost package follow-upClosedNormalLester Sipes—Jacklyn DareChat
returnsbopisapp
21h○Sent, no reply———Oct 8, 2025Oct 13, 2025
51133364Where is my order?ClosedHighDiane Corkery—Mr. Lonie HudsonChat—20h○Sent, no reply———Oct 8, 2025Oct 13, 2025
47478966Discount code not workingClosedNormalAric Ratke—Mr. Skyla TrantowChat
loyaltysamplesreturns
1d 20h●Responded4/11——Oct 7, 2025Oct 13, 2025
44813490Where is my order?ClosedLowCristobal McKenzie—Dr. Mandy McLaughlinEmail
wholesaleappreturns
9d 18h●Responded1/5——Sep 26, 2025Oct 13, 2025
74337961Restock alert for backorderClosedLowCarol Stamm—Mr. Eliza Gerhold IVEmail
fragranceinfluencer
18h●Responded4/5——Oct 6, 2025Oct 13, 2025
03729175Klarna / Afterpay split issueClosedNormalMike Reichel V—Kaela FriesenEmail
gift-card
2d 15h●Responded2/5——Oct 8, 2025Oct 13, 2025
57301858Birthday gift not receivedClosedLowMarie Kshlerin—Darryl JacobiEmail—13h○Sent, no reply———Oct 9, 2025Oct 13, 2025
10706728Insider tier issueClosedNormalMs. Lula Aufderhar—Miss Amber Hintz Sr.Chat
wholesaledamagedapp
2d 6h●Responded9/11——Oct 7, 2025Oct 12, 2025
01693177Item authenticity concernClosedNormalDr. Hermann FerryMarquee EventsFaith HilllChat
returnsbopis
6h●Responded5/5——Oct 10, 2025Oct 12, 2025
77374664Cancel subscription / Auto-replenishClosedHighShelia Ritchie—Leonard Waters-HowellEmail
shade-matchbopisapp
5h○Sent, no reply———Oct 7, 2025Oct 12, 2025
08591538Restock alert for backorderClosedLowMs. Ida Kuhn—Jacklyn DareChat
apployalty
5h○Sent, no reply———Oct 10, 2025Oct 12, 2025
17407023Question about product ingredientsClosedNormalRoberto Kovacek—Tommy KuvalisEmail
vip
5d 5h○Sent, no reply———Sep 30, 2025Oct 12, 2025
48425103Refund not receivedClosedNormalAron Boyer—Darryl JacobiEmail—5h●Responded3/5——Oct 7, 2025Oct 12, 2025
61053299Store experience feedbackClosedLowJerry Cruickshank—Yazmin JastChat
bopisgift-cardshipping
5h●Responded5/5——Oct 9, 2025Oct 12, 2025
90329851Gift card balance questionClosedNormalLiam McKenzie—Julie HodkiewiczPhone
shippingwholesaleinfluencer
5h●Responded5/5——Oct 9, 2025Oct 12, 2025
85825045Address change after shippingClosedNormalTriston Wuckert—Mr. Cade SengerEmail—4h○Sent, no reply———Oct 8, 2025Oct 12, 2025
94342613Wholesale order questionClosedNormalDemario Stanton-Zieme II—Mr. Skyla TrantowEmail
fragrancegift-card
4h○Sent, no reply———Oct 11, 2025Oct 12, 2025
89362633Address change after shippingClosedNormalFleta Cassin-Rippin MD—Oscar O'HaraPhone
app
4h●Responded10/11——Oct 6, 2025Oct 12, 2025
97948337Refund not receivedClosedNormalMarie Kshlerin—Kip Schroeder IVEmail
vipinfluencer
4h○Sent, no reply———Oct 9, 2025Oct 12, 2025
84264161Foundation match helpClosedHighJude Heidenreich—Mr. Cade SengerChat—4h⊘Not fired———Oct 9, 2025Oct 12, 2025
82638863Loyalty points not postingClosedNormalMs. Sally Pfeffer—Kaela FriesenChat
refundbopisapp
4h●Responded4/5——Oct 7, 2025Oct 12, 2025
37367937Klarna / Afterpay split issueClosedUrgentTyra Konopelski DDS—Jacklyn DareChat
refundfragranceloyalty
3h⊘Not fired———Oct 9, 2025Oct 12, 2025
00218176Wholesale order questionClosedNormalReagan Erdman—Katrina JohnsEmail
fragrance
3h⊘Not fired———Oct 10, 2025Oct 12, 2025
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