External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 72885884 | Shipping cost question | Closed | Normal | Beacon Hospitality | fragrancevipinfluencer | 1d 19h | ○Sent, no reply | — | — | — | Oct 8, 2025 | Oct 14, 2025 | |||
| 46294375 | Item authenticity concern | Closed | Normal | — | vipdamagedshade-match | 2d 16h | ●Responded | 9/11 | — | — | Oct 4, 2025 | Oct 14, 2025 | |||
| 78732563 | Influencer code not working | Closed | Normal | — | shippingrefundfragrance | 15h | ○Sent, no reply | — | — | — | Oct 9, 2025 | Oct 14, 2025 | |||
| 36203403 | Where is my order? | Closed | Normal | Pacific Beauty Distributors | returnsvipapp | 9h | ○Sent, no reply | — | — | — | Oct 12, 2025 | Oct 13, 2025 | |||
| 12248735 | Price match request | Closed | Low | Aurora Hotels Group | Chat | — | 8h | ○Sent, no reply | — | — | — | Oct 7, 2025 | Oct 13, 2025 | ||
| 50608900 | Return after 30-day window | Closed | Urgent | — | damaged | 7h | ●Responded | 9/11 | — | — | Oct 8, 2025 | Oct 13, 2025 | |||
| 92125195 | Lost package follow-up | Closed | Normal | — | loyaltyinfluencer | 7h | ○Sent, no reply | — | — | — | Oct 7, 2025 | Oct 13, 2025 | |||
| 15818808 | Discount code not working | Closed | High | — | returnsgift-cardinfluencer | 6h | ●Responded | 9/11 | — | — | Oct 10, 2025 | Oct 13, 2025 | |||
| 11511862 | Shipping cost question | Closed | Normal | — | Chat | wholesale | 5h | ⊘Not fired | — | — | — | Oct 9, 2025 | Oct 13, 2025 | ||
| 47281167 | Wholesale order question | Closed | High | — | gift-cardwholesale | 5h | ●Responded | 5/5 | — | — | Oct 6, 2025 | Oct 13, 2025 | |||
| 89150078 | Item authenticity concern | Closed | Normal | — | Social | refundreturns | 5h | ⊘Not fired | — | — | — | Oct 10, 2025 | Oct 13, 2025 | ||
| 09081922 | Return after 30-day window | Closed | Low | — | wholesaleshippingbopis | 5h | ○Sent, no reply | — | — | — | Oct 8, 2025 | Oct 13, 2025 | |||
| 46543560 | BOPIS pickup not ready | Closed | High | — | — | 4h | ●Responded | 2/5 | — | — | Oct 7, 2025 | Oct 13, 2025 | |||
| 58037432 | Store experience feedback | Closed | Normal | — | Phone | vipshade-matchsamples | 4h | ○Sent, no reply | — | — | — | Oct 10, 2025 | Oct 13, 2025 | ||
| 19568232 | Cancel order request | Closed | Normal | — | Chat | damagedshade-matchrefund | 3h | ○Sent, no reply | — | — | — | Oct 9, 2025 | Oct 13, 2025 | ||
| 33411082 | Discount code not working | Closed | Normal | — | Chat | — | 1d 3h | ●Responded | 3/5 | — | — | Oct 5, 2025 | Oct 13, 2025 | ||
| 99409430 | Restock alert for backorder | Closed | Normal | — | wholesaleappfragrance | 3h | ○Sent, no reply | — | — | — | Oct 10, 2025 | Oct 13, 2025 | |||
| 99220734 | App crashes at checkout | Closed | Low | — | Chat | influencerbopis | 2h | ●Responded | 5/5 | — | — | Oct 11, 2025 | Oct 13, 2025 | ||
| 11045471 | Refund not received | Closed | High | — | shade-match | 1h | ○Sent, no reply | — | — | — | Oct 6, 2025 | Oct 13, 2025 | |||
| 75464640 | Insider tier issue | Closed | Normal | — | — | 1h | ○Sent, no reply | — | — | — | Oct 11, 2025 | Oct 13, 2025 | |||
| 20429065 | Foundation match help | Closed | Normal | — | Chat | influencer | 1h | ○Sent, no reply | — | — | — | Oct 10, 2025 | Oct 13, 2025 | ||
| 22647868 | Discount code not working | Closed | Normal | — | — | 1h | ●Responded | 3/5 | — | — | Oct 10, 2025 | Oct 13, 2025 | |||
| 36889313 | Shipping cost question | Closed | High | — | apployalty | 1h | ○Sent, no reply | — | — | — | Oct 9, 2025 | Oct 13, 2025 | |||
| 21641202 | BOPIS pickup not ready | Closed | High | — | Chat | — | 1h | ○Sent, no reply | — | — | — | Oct 10, 2025 | Oct 13, 2025 | ||
| 37577782 | Missing samples in order | Closed | Low | — | — | 1d | ●Responded | 4/5 | — | — | Oct 6, 2025 | Oct 13, 2025 | |||
| 17810294 | BOPIS pickup not ready | Closed | Low | — | Phone | — | 2d | ○Sent, no reply | — | — | — | Oct 10, 2025 | Oct 13, 2025 | ||
| 23734211 | Question about product ingredients | Closed | Normal | — | Chat | bopisshade-match | 22h | ○Sent, no reply | — | — | — | Oct 8, 2025 | Oct 13, 2025 | ||
| 63334321 | Lost package follow-up | Closed | Normal | — | Chat | returnsbopisapp | 21h | ○Sent, no reply | — | — | — | Oct 8, 2025 | Oct 13, 2025 | ||
| 51133364 | Where is my order? | Closed | High | — | Chat | — | 20h | ○Sent, no reply | — | — | — | Oct 8, 2025 | Oct 13, 2025 | ||
| 47478966 | Discount code not working | Closed | Normal | — | Chat | loyaltysamplesreturns | 1d 20h | ●Responded | 4/11 | — | — | Oct 7, 2025 | Oct 13, 2025 | ||
| 44813490 | Where is my order? | Closed | Low | — | wholesaleappreturns | 9d 18h | ●Responded | 1/5 | — | — | Sep 26, 2025 | Oct 13, 2025 | |||
| 74337961 | Restock alert for backorder | Closed | Low | — | fragranceinfluencer | 18h | ●Responded | 4/5 | — | — | Oct 6, 2025 | Oct 13, 2025 | |||
| 03729175 | Klarna / Afterpay split issue | Closed | Normal | — | gift-card | 2d 15h | ●Responded | 2/5 | — | — | Oct 8, 2025 | Oct 13, 2025 | |||
| 57301858 | Birthday gift not received | Closed | Low | — | — | 13h | ○Sent, no reply | — | — | — | Oct 9, 2025 | Oct 13, 2025 | |||
| 10706728 | Insider tier issue | Closed | Normal | — | Chat | wholesaledamagedapp | 2d 6h | ●Responded | 9/11 | — | — | Oct 7, 2025 | Oct 12, 2025 | ||
| 01693177 | Item authenticity concern | Closed | Normal | Marquee Events | Chat | returnsbopis | 6h | ●Responded | 5/5 | — | — | Oct 10, 2025 | Oct 12, 2025 | ||
| 77374664 | Cancel subscription / Auto-replenish | Closed | High | — | shade-matchbopisapp | 5h | ○Sent, no reply | — | — | — | Oct 7, 2025 | Oct 12, 2025 | |||
| 08591538 | Restock alert for backorder | Closed | Low | — | Chat | apployalty | 5h | ○Sent, no reply | — | — | — | Oct 10, 2025 | Oct 12, 2025 | ||
| 17407023 | Question about product ingredients | Closed | Normal | — | vip | 5d 5h | ○Sent, no reply | — | — | — | Sep 30, 2025 | Oct 12, 2025 | |||
| 48425103 | Refund not received | Closed | Normal | — | — | 5h | ●Responded | 3/5 | — | — | Oct 7, 2025 | Oct 12, 2025 | |||
| 61053299 | Store experience feedback | Closed | Low | — | Chat | bopisgift-cardshipping | 5h | ●Responded | 5/5 | — | — | Oct 9, 2025 | Oct 12, 2025 | ||
| 90329851 | Gift card balance question | Closed | Normal | — | Phone | shippingwholesaleinfluencer | 5h | ●Responded | 5/5 | — | — | Oct 9, 2025 | Oct 12, 2025 | ||
| 85825045 | Address change after shipping | Closed | Normal | — | — | 4h | ○Sent, no reply | — | — | — | Oct 8, 2025 | Oct 12, 2025 | |||
| 94342613 | Wholesale order question | Closed | Normal | — | fragrancegift-card | 4h | ○Sent, no reply | — | — | — | Oct 11, 2025 | Oct 12, 2025 | |||
| 89362633 | Address change after shipping | Closed | Normal | — | Phone | app | 4h | ●Responded | 10/11 | — | — | Oct 6, 2025 | Oct 12, 2025 | ||
| 97948337 | Refund not received | Closed | Normal | — | vipinfluencer | 4h | ○Sent, no reply | — | — | — | Oct 9, 2025 | Oct 12, 2025 | |||
| 84264161 | Foundation match help | Closed | High | — | Chat | — | 4h | ⊘Not fired | — | — | — | Oct 9, 2025 | Oct 12, 2025 | ||
| 82638863 | Loyalty points not posting | Closed | Normal | — | Chat | refundbopisapp | 4h | ●Responded | 4/5 | — | — | Oct 7, 2025 | Oct 12, 2025 | ||
| 37367937 | Klarna / Afterpay split issue | Closed | Urgent | — | Chat | refundfragranceloyalty | 3h | ⊘Not fired | — | — | — | Oct 9, 2025 | Oct 12, 2025 | ||
| 00218176 | Wholesale order question | Closed | Normal | — | fragrance | 3h | ⊘Not fired | — | — | — | Oct 10, 2025 | Oct 12, 2025 |