External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 57622519 | Missing items in shipment | Closed | High | — | Phone | — | 3d | ●Responded | 9/11 | — | — | Sep 7, 2025 | Sep 11, 2025 | ||
| 14679501 | Wholesale order question | Closed | High | — | bopiswholesaleshipping | 23h | ○Sent, no reply | — | — | — | Sep 9, 2025 | Sep 11, 2025 | |||
| 20859030 | Where is my order? | Closed | Normal | — | Chat | appreturnsinfluencer | 1d 22h | ○Sent, no reply | — | — | — | Sep 4, 2025 | Sep 11, 2025 | ||
| 22280974 | Gift card balance question | Closed | Urgent | — | Phone | damagedgift-card | 1d 21h | ●Responded | 7/11 | — | — | Sep 2, 2025 | Sep 11, 2025 | ||
| 51205649 | Missing items in shipment | Closed | Urgent | — | shippinggift-cardbopis | 16h | ○Sent, no reply | — | — | — | Sep 4, 2025 | Sep 11, 2025 | |||
| 93344183 | Shipping cost question | Closed | Low | — | Chat | influencerdamagedapp | 15h | ●Responded | 4/5 | — | — | Sep 5, 2025 | Sep 11, 2025 | ||
| 30948245 | Influencer code not working | Closed | High | — | wholesaleloyaltyinfluencer | 2d 14h | ○Sent, no reply | — | — | — | Sep 4, 2025 | Sep 11, 2025 | |||
| 98743687 | Klarna / Afterpay split issue | Closed | Low | — | — | 12h | ○Sent, no reply | — | — | — | Sep 5, 2025 | Sep 11, 2025 | |||
| 09381413 | Wrong shade sent | Closed | Normal | — | Chat | shade-matchvipshipping | 2d 10h | ○Sent, no reply | — | — | — | Sep 7, 2025 | Sep 11, 2025 | ||
| 02096521 | Item authenticity concern | Closed | High | — | Chat | wholesale | 2d 8h | ○Sent, no reply | — | — | — | Sep 4, 2025 | Sep 10, 2025 | ||
| 08468115 | Missing samples in order | Closed | Normal | — | loyalty | 9d 8h | ○Sent, no reply | — | — | — | Aug 30, 2025 | Sep 10, 2025 | |||
| 87244167 | App login problem | Closed | Normal | — | Chat | — | 6h | ○Sent, no reply | — | — | — | Sep 5, 2025 | Sep 10, 2025 | ||
| 41661384 | Cancel subscription / Auto-replenish | Closed | Normal | — | — | 6h | ●Responded | 3/5 | — | — | Sep 9, 2025 | Sep 10, 2025 | |||
| 67940558 | Where is my order? | Closed | Normal | — | — | 1d 6h | ○Sent, no reply | — | — | — | Sep 4, 2025 | Sep 10, 2025 | |||
| 26148814 | Shipping cost question | Closed | Low | — | Chat | vipgift-cardloyalty | 5h | ○Sent, no reply | — | — | — | Sep 8, 2025 | Sep 10, 2025 | ||
| 60695831 | Refund not received | Closed | Normal | — | bopis | 5h | ○Sent, no reply | — | — | — | Sep 9, 2025 | Sep 10, 2025 | |||
| 79707493 | Restock alert for backorder | Closed | Normal | House of Lumière | Chat | gift-cardshade-matchloyalty | 5h | ○Sent, no reply | — | — | — | Sep 5, 2025 | Sep 10, 2025 | ||
| 69890318 | Return after 30-day window | Closed | Normal | — | — | 4h | ○Sent, no reply | — | — | — | Sep 5, 2025 | Sep 10, 2025 | |||
| 50075141 | Foundation match help | Closed | Low | — | returnssamples | 1d 4h | ○Sent, no reply | — | — | — | Sep 3, 2025 | Sep 10, 2025 | |||
| 91135604 | BOPIS order cancelled at store | Closed | Normal | — | vipwholesalegift-card | 4h | ●Responded | 9/11 | — | — | Sep 5, 2025 | Sep 10, 2025 | |||
| 78975235 | Wrong shade sent | Closed | High | — | — | 4h | ⊘Not fired | — | — | — | Sep 5, 2025 | Sep 10, 2025 | |||
| 73580850 | BOPIS order cancelled at store | Closed | Normal | — | — | 3h | ○Sent, no reply | — | — | — | Sep 4, 2025 | Sep 10, 2025 | |||
| 44011142 | Birthday gift not received | Closed | Normal | — | Phone | fragranceappwholesale | 3h | ○Sent, no reply | — | — | — | Sep 5, 2025 | Sep 10, 2025 | ||
| 13107095 | Missing samples in order | Closed | Urgent | — | Chat | bopisreturnsshade-match | 6d 2h | ○Sent, no reply | — | — | — | Sep 2, 2025 | Sep 10, 2025 | ||
| 16203119 | Missing items in shipment | Closed | Normal | — | Social | gift-cardshade-matchshipping | 2h | ⊘Not fired | — | — | — | Sep 5, 2025 | Sep 10, 2025 | ||
| 99486276 | Cancel order request | Closed | Normal | — | Chat | — | 2h | ●Responded | 4/5 | — | — | Sep 9, 2025 | Sep 10, 2025 | ||
| 37985967 | Foundation match help | Closed | Low | — | Chat | viployalty | 2h | ○Sent, no reply | — | — | — | Sep 8, 2025 | Sep 10, 2025 | ||
| 49386273 | Cancel order request | Closed | Normal | — | loyalty | 2h | ○Sent, no reply | — | — | — | Sep 6, 2025 | Sep 10, 2025 | |||
| 11244488 | Lost package follow-up | Closed | Low | — | Chat | damaged | 2h | ●Responded | 5/5 | — | — | Sep 7, 2025 | Sep 10, 2025 | ||
| 21352669 | Question about product ingredients | Closed | Normal | — | samples | 1h | ○Sent, no reply | — | — | — | Sep 5, 2025 | Sep 10, 2025 | |||
| 13241291 | Missing samples in order | Closed | Normal | — | appshippingvip | 1h | ⊘Not fired | — | — | — | Sep 4, 2025 | Sep 10, 2025 | |||
| 94001362 | Shipping cost question | Closed | Low | — | damaged | 1h | ○Sent, no reply | — | — | — | Sep 9, 2025 | Sep 10, 2025 | |||
| 52328083 | Store experience feedback | Closed | High | — | Phone | shippingwholesale | 1h | ⊘Not fired | — | — | — | Sep 9, 2025 | Sep 10, 2025 | ||
| 93673270 | Foundation match help | Closed | Normal | — | returnsvipapp | 1h | ○Sent, no reply | — | — | — | Sep 5, 2025 | Sep 10, 2025 | |||
| 42596451 | Pro discount enrollment | Closed | Normal | — | damaged | 23h | ○Sent, no reply | — | — | — | Sep 5, 2025 | Sep 10, 2025 | |||
| 51317084 | Item authenticity concern | Closed | Normal | — | — | 1d 23h | ●Responded | 7/11 | — | — | Sep 2, 2025 | Sep 10, 2025 | |||
| 76263890 | Lost package follow-up | Closed | Normal | — | Chat | wholesalegift-card | 1d 22h | ○Sent, no reply | — | — | — | Sep 3, 2025 | Sep 10, 2025 | ||
| 33636309 | Item authenticity concern | Closed | Normal | — | — | 2d 21h | ○Sent, no reply | — | — | — | Sep 5, 2025 | Sep 10, 2025 | |||
| 57768757 | Birthday gift not received | Closed | High | — | — | 19h | ○Sent, no reply | — | — | — | Sep 5, 2025 | Sep 10, 2025 | |||
| 76189730 | Loyalty points not posting | Closed | High | — | Chat | — | 18h | ○Sent, no reply | — | — | — | Sep 3, 2025 | Sep 10, 2025 | ||
| 82630846 | Item authenticity concern | Closed | High | — | vip | 17h | ●Responded | 10/11 | — | — | Sep 6, 2025 | Sep 10, 2025 | |||
| 49711937 | Item authenticity concern | Closed | Normal | — | gift-cardapp | 14h | ○Sent, no reply | — | — | — | Sep 5, 2025 | Sep 10, 2025 | |||
| 45005465 | App crashes at checkout | Closed | Low | — | returnsinfluencer | 12h | ○Sent, no reply | — | — | — | Sep 5, 2025 | Sep 10, 2025 | |||
| 44816697 | Foundation match help | Closed | Normal | — | Social | fragrance | 12h | ⊘Not fired | — | — | — | Sep 8, 2025 | Sep 10, 2025 | ||
| 89883233 | Loyalty points not posting | Closed | Normal | — | returnsloyaltyapp | 1d 12h | ●Responded | 9/11 | — | — | Sep 6, 2025 | Sep 10, 2025 | |||
| 37262262 | Missing samples in order | Closed | Normal | — | Chat | damagedwholesaleinfluencer | 10h | ●Responded | 4/5 | — | — | Sep 4, 2025 | Sep 10, 2025 | ||
| 90530912 | Pro discount enrollment | Closed | Normal | — | bopisdamaged | 2d 9h | ○Sent, no reply | — | — | — | Sep 1, 2025 | Sep 9, 2025 | |||
| 17981307 | BOPIS order cancelled at store | Closed | Normal | — | Phone | — | 1d 8h | ○Sent, no reply | — | — | — | Sep 4, 2025 | Sep 9, 2025 | ||
| 28905688 | Influencer code not working | Closed | Low | — | — | 6h | ○Sent, no reply | — | — | — | Sep 2, 2025 | Sep 9, 2025 | |||
| 49983782 | Discount code not working | Closed | Normal | — | — | 6h | ○Sent, no reply | — | — | — | Sep 5, 2025 | Sep 9, 2025 |