External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 73611414 | Cancel subscription / Auto-replenish | Closed | Normal | — | Chat | — | 6h | ⊘Not fired | — | — | — | Aug 3, 2025 | Aug 5, 2025 | ||
| 20898456 | Price match request | Closed | Normal | — | appshippingvip | 5h | ○Sent, no reply | — | — | — | Jul 30, 2025 | Aug 5, 2025 | |||
| 01275475 | Influencer code not working | Closed | Low | — | influencergift-cardshipping | 5h | ○Sent, no reply | — | — | — | Jul 29, 2025 | Aug 5, 2025 | |||
| 69410737 | BOPIS order cancelled at store | Closed | High | — | Chat | appdamagedinfluencer | 5h | ⊘Not fired | — | — | — | Jul 31, 2025 | Aug 5, 2025 | ||
| 09769216 | Missing samples in order | Closed | Low | — | vipappshipping | 5h | ●Responded | 10/11 | — | — | Jul 30, 2025 | Aug 5, 2025 | |||
| 36441015 | Loyalty points not posting | Closed | High | — | shade-matchreturnssamples | 5h | ○Sent, no reply | — | — | — | Aug 3, 2025 | Aug 5, 2025 | |||
| 93409773 | Allergic reaction concern | Closed | Normal | — | Chat | apployaltywholesale | 4h | ○Sent, no reply | — | — | — | Jul 30, 2025 | Aug 5, 2025 | ||
| 13561811 | Price match request | Closed | Low | — | samplesfragrance | 3d 3h | ⊘Not fired | — | — | — | Jul 28, 2025 | Aug 5, 2025 | |||
| 47794058 | BOPIS pickup not ready | Closed | Normal | — | refundshipping | 3h | ○Sent, no reply | — | — | — | Jul 31, 2025 | Aug 5, 2025 | |||
| 77062805 | Foundation match help | Closed | Urgent | — | gift-card | 2h | ○Sent, no reply | — | — | — | Jul 31, 2025 | Aug 5, 2025 | |||
| 38722381 | Question about product ingredients | Closed | Normal | — | — | 2h | ○Sent, no reply | — | — | — | Aug 3, 2025 | Aug 5, 2025 | |||
| 72962756 | Wrong shade sent | Closed | Normal | — | Chat | samplesdamagedapp | 1h | ●Responded | 10/11 | — | — | Aug 2, 2025 | Aug 5, 2025 | ||
| 47737561 | Return after 30-day window | Closed | Normal | — | Chat | vipwholesale | 1h | ●Responded | 9/11 | — | — | Jul 29, 2025 | Aug 5, 2025 | ||
| 68189546 | Foundation match help | Closed | Normal | — | vipshade-match | 3d | ○Sent, no reply | — | — | — | Jul 27, 2025 | Aug 5, 2025 | |||
| 33101969 | Gift card balance question | Closed | High | — | Phone | returnsgift-cardbopis | 23h | ⊘Not fired | — | — | — | Jul 30, 2025 | Aug 5, 2025 | ||
| 17214845 | Klarna / Afterpay split issue | Closed | Normal | — | Chat | gift-cardshipping | 22h | ●Responded | 5/5 | — | — | Jul 28, 2025 | Aug 5, 2025 | ||
| 59679123 | Item authenticity concern | Closed | Normal | — | — | 20h | ●Responded | 5/5 | — | — | Aug 2, 2025 | Aug 5, 2025 | |||
| 66338747 | Order arrived damaged | Closed | Normal | — | influencerapp | 8d 19h | ○Sent, no reply | — | — | — | Jul 26, 2025 | Aug 5, 2025 | |||
| 77547771 | Wrong shade sent | Closed | Normal | — | — | 18h | ●Responded | 9/11 | — | — | Jul 29, 2025 | Aug 5, 2025 | |||
| 67117448 | Restock alert for backorder | Closed | Normal | — | Chat | appinfluencer | 16h | ●Responded | 5/5 | — | — | Aug 1, 2025 | Aug 5, 2025 | ||
| 46157277 | Store experience feedback | Closed | Normal | — | damaged | 1d 16h | ⊘Not fired | — | — | — | Aug 1, 2025 | Aug 5, 2025 | |||
| 79341912 | Order arrived damaged | Closed | Low | — | shipping | 2d 15h | ○Sent, no reply | — | — | — | Jul 29, 2025 | Aug 5, 2025 | |||
| 34280921 | Foundation match help | Closed | Normal | — | Phone | — | 12h | ●Responded | 4/5 | — | — | Aug 1, 2025 | Aug 5, 2025 | ||
| 74919722 | Wrong shade sent | Closed | Urgent | — | samplesinfluencerdamaged | 11h | ○Sent, no reply | — | — | — | Jul 31, 2025 | Aug 5, 2025 | |||
| 82963426 | Missing samples in order | Closed | Low | — | Phone | gift-cardloyalty | 7d 10h | ○Sent, no reply | — | — | — | Jul 27, 2025 | Aug 5, 2025 | ||
| 80911677 | Wrong shade sent | Closed | Urgent | — | Chat | influencer | 9h | ○Sent, no reply | — | — | — | Jul 31, 2025 | Aug 4, 2025 | ||
| 94508115 | Pro discount enrollment | Closed | High | — | fragranceshade-match | 7h | ●Responded | 5/5 | — | — | Aug 2, 2025 | Aug 4, 2025 | |||
| 36645460 | Insider tier issue | Closed | Low | — | — | 1d 7h | ○Sent, no reply | — | — | — | Jul 30, 2025 | Aug 4, 2025 | |||
| 11988799 | App crashes at checkout | Closed | Normal | — | — | 6d 7h | ●Responded | 2/5 | — | — | Jul 23, 2025 | Aug 4, 2025 | |||
| 35884827 | Foundation match help | Closed | Normal | — | damagedgift-card | 6h | ●Responded | 3/5 | — | — | Jul 31, 2025 | Aug 4, 2025 | |||
| 90890301 | Pro discount enrollment | Closed | Normal | — | Chat | appshippingreturns | 6h | ○Sent, no reply | — | — | — | Jul 29, 2025 | Aug 4, 2025 | ||
| 10920788 | Where is my order? | Closed | Normal | — | gift-cardsamplesvip | 6h | ○Sent, no reply | — | — | — | Jul 31, 2025 | Aug 4, 2025 | |||
| 42297403 | Question about product ingredients | Closed | Normal | — | damagedbopisinfluencer | 6h | ●Responded | 3/5 | — | — | Jul 28, 2025 | Aug 4, 2025 | |||
| 45832386 | App login problem | Closed | Low | — | gift-cardrefund | 5h | ●Responded | 5/5 | — | — | Aug 2, 2025 | Aug 4, 2025 | |||
| 94024392 | Where is my order? | Closed | Normal | — | Chat | gift-cardsamples | 5h | ○Sent, no reply | — | — | — | Aug 1, 2025 | Aug 4, 2025 | ||
| 67390239 | Return after 30-day window | Closed | Normal | — | Chat | vip | 4h | ●Responded | 10/11 | — | — | Jul 28, 2025 | Aug 4, 2025 | ||
| 45539580 | Cancel order request | Closed | Normal | — | loyaltyrefund | 4h | ⊘Not fired | — | — | — | Jul 28, 2025 | Aug 4, 2025 | |||
| 29278245 | Wholesale order question | Closed | Normal | — | — | 4h | ○Sent, no reply | — | — | — | Aug 3, 2025 | Aug 4, 2025 | |||
| 99682000 | Cancel order request | Closed | Normal | — | samples | 3h | ○Sent, no reply | — | — | — | Jul 28, 2025 | Aug 4, 2025 | |||
| 02119738 | Price match request | Closed | High | — | samplesdamagedshade-match | 2h | ○Sent, no reply | — | — | — | Aug 1, 2025 | Aug 4, 2025 | |||
| 83010910 | Pro discount enrollment | Closed | Normal | — | Chat | — | 2h | ○Sent, no reply | — | — | — | Jul 30, 2025 | Aug 4, 2025 | ||
| 57620003 | Allergic reaction concern | Closed | Urgent | — | Chat | — | 2h | ●Responded | 10/11 | — | — | Jul 31, 2025 | Aug 4, 2025 | ||
| 69356704 | Price match request | Closed | Normal | — | — | 1h | ●Responded | 5/5 | — | — | Aug 2, 2025 | Aug 4, 2025 | |||
| 83623119 | Missing samples in order | Closed | Normal | — | Chat | loyaltyapp | 1h | ⊘Not fired | — | — | — | Jul 29, 2025 | Aug 4, 2025 | ||
| 56846053 | BOPIS order cancelled at store | Closed | High | — | Chat | shippingreturnsfragrance | 1h | ○Sent, no reply | — | — | — | Jul 29, 2025 | Aug 4, 2025 | ||
| 85532469 | Store experience feedback | Closed | Normal | — | damagedloyaltywholesale | 1h | ○Sent, no reply | — | — | — | Jul 31, 2025 | Aug 4, 2025 | |||
| 88400433 | Allergic reaction concern | Closed | High | — | samples | 23h | ○Sent, no reply | — | — | — | Jul 28, 2025 | Aug 4, 2025 | |||
| 13643324 | Birthday gift not received | Closed | Normal | — | Chat | loyaltyreturnsbopis | 23h | ○Sent, no reply | — | — | — | Jul 30, 2025 | Aug 4, 2025 | ||
| 75527086 | App login problem | Closed | Normal | — | fragrancesamplesshade-match | 22h | ○Sent, no reply | — | — | — | Jul 30, 2025 | Aug 4, 2025 | |||
| 30767976 | Insider tier issue | Closed | Normal | — | gift-cardsamples | 1d 21h | ○Sent, no reply | — | — | — | Jul 31, 2025 | Aug 4, 2025 |