External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 25337789 | Missing samples in order | Closed | Low | — | Phone | vipbopisreturns | 9h | ○Sent, no reply | — | — | — | Jun 6, 2025 | Jun 13, 2025 | ||
| 59079842 | Wholesale order question | Closed | Low | — | vipshipping | 4d 7h | ○Sent, no reply | — | — | — | Jun 4, 2025 | Jun 13, 2025 | |||
| 08560664 | BOPIS order cancelled at store | Closed | Low | — | Chat | — | 6h | ●Responded | 5/5 | — | — | Jun 6, 2025 | Jun 13, 2025 | ||
| 36603652 | BOPIS order cancelled at store | Closed | High | — | — | 6h | ●Responded | 4/11 | — | — | Jun 11, 2025 | Jun 13, 2025 | |||
| 75241164 | Store experience feedback | Closed | Normal | — | influencerloyaltydamaged | 6h | ●Responded | 4/5 | — | — | Jun 12, 2025 | Jun 13, 2025 | |||
| 02584542 | Missing items in shipment | Closed | High | — | — | 6h | ●Responded | 4/5 | — | — | Jun 7, 2025 | Jun 13, 2025 | |||
| 14055432 | App login problem | Closed | Normal | — | Chat | app | 5h | ⊘Not fired | — | — | — | Jun 10, 2025 | Jun 13, 2025 | ||
| 22889554 | Klarna / Afterpay split issue | Closed | Normal | — | Chat | — | 5h | ○Sent, no reply | — | — | — | Jun 6, 2025 | Jun 13, 2025 | ||
| 39914616 | Item authenticity concern | Closed | Normal | — | Chat | samplesappinfluencer | 4h | ○Sent, no reply | — | — | — | Jun 10, 2025 | Jun 13, 2025 | ||
| 44474607 | Where is my order? | Closed | Normal | — | — | 4h | ○Sent, no reply | — | — | — | Jun 9, 2025 | Jun 13, 2025 | |||
| 14240286 | Foundation match help | Closed | Urgent | — | Chat | loyalty | 3h | ●Responded | 5/5 | — | — | Jun 11, 2025 | Jun 13, 2025 | ||
| 01984272 | Insider tier issue | Closed | Normal | — | Chat | returns | 1d 3h | ○Sent, no reply | — | — | — | Jun 6, 2025 | Jun 13, 2025 | ||
| 30530631 | Missing samples in order | Closed | Urgent | — | gift-cardinfluencershipping | 3h | ○Sent, no reply | — | — | — | Jun 7, 2025 | Jun 13, 2025 | |||
| 86815270 | Shipping cost question | Closed | Normal | — | Social | returnsshade-matchbopis | 2h | ⊘Not fired | — | — | — | Jun 6, 2025 | Jun 13, 2025 | ||
| 58298045 | Order arrived damaged | Closed | Normal | — | wholesaleshippingreturns | 1d 2h | ○Sent, no reply | — | — | — | Jun 11, 2025 | Jun 13, 2025 | |||
| 40850428 | Cancel subscription / Auto-replenish | Closed | Low | — | Chat | shippingloyalty | 2h | ○Sent, no reply | — | — | — | Jun 11, 2025 | Jun 13, 2025 | ||
| 59419796 | Missing samples in order | Closed | Normal | — | influencervip | 1h | ○Sent, no reply | — | — | — | Jun 12, 2025 | Jun 13, 2025 | |||
| 06756379 | Klarna / Afterpay split issue | Closed | Normal | — | damagedbopis | 1h | ○Sent, no reply | — | — | — | Jun 7, 2025 | Jun 13, 2025 | |||
| 24536505 | Return after 30-day window | Closed | Low | — | bopisfragranceshade-match | 1h | ○Sent, no reply | — | — | — | Jun 7, 2025 | Jun 13, 2025 | |||
| 60468878 | Item authenticity concern | Closed | High | — | influencer | 1h | ●Responded | 5/5 | — | — | Jun 6, 2025 | Jun 13, 2025 | |||
| 17864155 | Lost package follow-up | Closed | Normal | — | samples | 1h | ○Sent, no reply | — | — | — | Jun 11, 2025 | Jun 13, 2025 | |||
| 50996063 | Restock alert for backorder | Closed | Normal | — | Chat | damagedinfluencershipping | 1d 23h | ●Responded | 3/5 | — | — | Jun 7, 2025 | Jun 13, 2025 | ||
| 24910442 | Store experience feedback | Closed | Normal | — | vipsamples | 1d 22h | ○Sent, no reply | — | — | — | Jun 6, 2025 | Jun 13, 2025 | |||
| 54080489 | Store experience feedback | Closed | Low | Atlas Hospitality | refundbopis | 20h | ●Responded | 2/5 | — | — | Jun 10, 2025 | Jun 13, 2025 | |||
| 35790809 | Allergic reaction concern | Closed | Low | — | refund | 18h | ○Sent, no reply | — | — | — | Jun 9, 2025 | Jun 13, 2025 | |||
| 19275947 | Pro discount enrollment | Closed | Low | — | samplesapp | 18h | ○Sent, no reply | — | — | — | Jun 5, 2025 | Jun 13, 2025 | |||
| 35406370 | Item authenticity concern | Closed | Normal | — | Chat | — | 2d 17h | ○Sent, no reply | — | — | — | Jun 7, 2025 | Jun 13, 2025 | ||
| 67516197 | Wrong shade sent | Closed | Normal | — | wholesaleshade-match | 14h | ○Sent, no reply | — | — | — | Jun 8, 2025 | Jun 13, 2025 | |||
| 81938573 | Cancel order request | Closed | Normal | — | loyalty | 2d 14h | ○Sent, no reply | — | — | — | Jun 8, 2025 | Jun 13, 2025 | |||
| 70213125 | Missing samples in order | Closed | Low | — | Chat | influencerrefundwholesale | 2d 13h | ○Sent, no reply | — | — | — | Jun 6, 2025 | Jun 13, 2025 | ||
| 79277148 | Wholesale order question | Closed | Low | — | Chat | — | 10h | ○Sent, no reply | — | — | — | Jun 11, 2025 | Jun 13, 2025 | ||
| 96293186 | Where is my order? | Closed | Normal | — | samples | 10h | ⊘Not fired | — | — | — | Jun 11, 2025 | Jun 13, 2025 | |||
| 53647085 | Lost package follow-up | Closed | Low | — | — | 2d 7h | ○Sent, no reply | — | — | — | Jun 6, 2025 | Jun 12, 2025 | |||
| 60254771 | Order arrived damaged | Closed | Normal | — | — | 7h | ○Sent, no reply | — | — | — | Jun 5, 2025 | Jun 12, 2025 | |||
| 18904490 | Cancel order request | Closed | Normal | — | influencerdamaged | 3d 7h | ○Sent, no reply | — | — | — | Jun 5, 2025 | Jun 12, 2025 | |||
| 64565512 | App crashes at checkout | Closed | Urgent | — | wholesale | 6h | ●Responded | 10/11 | — | — | Jun 6, 2025 | Jun 12, 2025 | |||
| 27080791 | Address change after shipping | Closed | Normal | — | Chat | influencerbopis | 6h | ●Responded | 5/5 | — | — | Jun 6, 2025 | Jun 12, 2025 | ||
| 99264691 | BOPIS order cancelled at store | Closed | Normal | — | Phone | bopis | 5h | ●Responded | 9/11 | — | — | Jun 6, 2025 | Jun 12, 2025 | ||
| 44690480 | Store experience feedback | Closed | Normal | — | vipinfluencerrefund | 4h | ●Responded | 4/5 | — | — | Jun 9, 2025 | Jun 12, 2025 | |||
| 04880187 | Influencer code not working | Closed | Normal | Pacific Beauty Distributors | Chat | vipshade-matchbopis | 4h | ○Sent, no reply | — | — | — | Jun 9, 2025 | Jun 12, 2025 | ||
| 11590152 | Item authenticity concern | Closed | Normal | — | conversation-mockupgift-cardrefunddamaged | 4h | ⊘Not fired | — | 91 | Jun 6, 2025 | Jun 12, 2025 | ||||
| 55320202 | Insider tier issue | Closed | Normal | — | refund | 3h | ○Sent, no reply | — | — | — | Jun 5, 2025 | Jun 12, 2025 | |||
| 38563379 | Foundation match help | Closed | High | — | Chat | — | 1d 3h | ○Sent, no reply | — | — | — | Jun 5, 2025 | Jun 12, 2025 | ||
| 70261286 | Item authenticity concern | Closed | Normal | — | — | 3h | ○Sent, no reply | — | — | — | Jun 10, 2025 | Jun 12, 2025 | |||
| 13815757 | Missing items in shipment | Closed | Normal | — | Chat | influencersamplesshade-match | 3h | ○Sent, no reply | — | — | — | Jun 6, 2025 | Jun 12, 2025 | ||
| 31132487 | Missing items in shipment | Closed | High | — | Chat | fragrance | 2h | ●Responded | 5/5 | — | — | Jun 10, 2025 | Jun 12, 2025 | ||
| 12438308 | Price match request | Closed | Normal | — | wholesaleapp | 2h | ○Sent, no reply | — | — | — | Jun 10, 2025 | Jun 12, 2025 | |||
| 66035106 | Item authenticity concern | Closed | Normal | — | Chat | bopis | 2h | ○Sent, no reply | — | — | — | Jun 5, 2025 | Jun 12, 2025 | ||
| 51389943 | Pro discount enrollment | Closed | Normal | — | shade-match | 2h | ●Responded | 5/5 | — | — | Jun 11, 2025 | Jun 12, 2025 | |||
| 32416690 | Store experience feedback | Closed | Normal | — | loyaltyfragrance | 1h | ○Sent, no reply | — | — | — | Jun 7, 2025 | Jun 12, 2025 |