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Showing 12,351 - 12,400 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 05055890 | Wrong shade sent | Closed | Normal |  Gretchen Price | Aurora Hotels Group |  Dr. Mandy McLaughlin | shippingwholesalebopis | 1d 16h | ●Responded | 4/5 | — | — | May 27, 2025 | Jun 2, 2025 | |
| 13463985 | Foundation match help | Closed | Normal |  Stuart Zieme | — |  Mr. Cade Senger | Chat | — | 2d 15h | ○Sent, no reply | — | — | — | May 27, 2025 | Jun 2, 2025 |
| 47088980 | Gift card balance question | Closed | Normal |  Erika Yundt PhD | — |  Eula McKenzie | Chat | — | 14h | ○Sent, no reply | — | — | — | May 30, 2025 | Jun 2, 2025 |
| 59087865 | BOPIS pickup not ready | Closed | High |  Timothy Corkery | — |  Garth Dooley | shippingdamaged | 14h | ⊘Not fired | — | — | — | May 29, 2025 | Jun 2, 2025 | |
| 31661661 | Price match request | Closed | Normal |  Louvenia Herzog | Pinecrest Wellness |  Darryl Jacobi | Chat | — | 13h | ●Responded | 5/5 | — | — | May 27, 2025 | Jun 2, 2025 |
| 34231627 | Where is my order? | Closed | Normal |  Jake Connelly | — |  Chaz Renner | Chat | refundgift-card | 12h | ●Responded | 5/5 | — | — | May 30, 2025 | Jun 2, 2025 |
| 59109679 | Pro discount enrollment | Closed | High |  Van O'Kon | — |  Faith Hilll | Chat | — | 2d 12h | ⊘Not fired | — | — | — | May 26, 2025 | Jun 2, 2025 |
| 21662903 | Question about product ingredients | Closed | Normal |  Kimberly Tremblay | — | Chaz Renner | gift-cardfragranceshipping | 1d 11h | ○Sent, no reply | — | — | — | May 26, 2025 | Jun 2, 2025 | |
| 21710273 | Lost package follow-up | Closed | Low |  Bryan Osinski | — | Dr. Mandy McLaughlin | Chat | refundfragrancedamaged | 8h | ○Sent, no reply | — | — | — | May 27, 2025 | Jun 1, 2025 |
| 56458438 | App login problem | Closed | Normal |  Reggie Orn | — |  Oscar O'Hara | — | 8h | ●Responded | 5/5 | — | — | May 30, 2025 | Jun 1, 2025 | |
| 94251445 | Missing samples in order | Closed | Normal |  Vicky Gulgowski | — |  Tommy Kuvalis | loyalty | 7h | ○Sent, no reply | — | — | — | May 30, 2025 | Jun 1, 2025 | |
| 99624337 | Missing items in shipment | Closed | High |  Mavis Torphy | — | Garth Dooley | Social | refund | 1d 7h | ⊘Not fired | — | — | — | May 29, 2025 | Jun 1, 2025 |
| 75210466 | Birthday gift not received | Closed | Low |  Elsa Boyle | — |  Katrina Johns | returnsrefund | 6h | ●Responded | 5/5 | — | — | May 29, 2025 | Jun 1, 2025 | |
| 90139187 | Influencer code not working | Closed | Normal |  Tonya Littel | — | Mr. Cade Senger | — | 1d 6h | ○Sent, no reply | — | — | — | May 30, 2025 | Jun 1, 2025 | |
| 54346443 | Wrong shade sent | Closed | Normal |  Alfreda Shields | — | Dr. Mandy McLaughlin | Chat | shipping | 6h | ●Responded | 2/5 | — | — | May 31, 2025 | Jun 1, 2025 |
| 80465234 | Question about product ingredients | Closed | Normal |  Toby Mosciski | — |  Amely Pacocha | Chat | damagedinfluencer | 6h | ●Responded | 3/5 | — | — | May 31, 2025 | Jun 1, 2025 |
| 77326428 | Loyalty points not posting | Closed | Normal |  Graham Abernathy | — | Dr. Mandy McLaughlin | Chat | shade-match | 6h | ○Sent, no reply | — | — | — | May 26, 2025 | Jun 1, 2025 |
| 59470891 | Refund not received | Closed | High |  Toby Weimann | — | Dr. Mandy McLaughlin | Chat | fragrance | 5h | ●Responded | 5/5 | — | — | May 30, 2025 | Jun 1, 2025 |
| 10609661 | Wholesale order question | Closed | Low |  Juliana Kshlerin-Pagac | — | Mr. Cade Senger | Chat | bopisvipfragrance | 5h | ○Sent, no reply | — | — | — | May 30, 2025 | Jun 1, 2025 |
| 01482200 | Discount code not working | Closed | Normal |  Sedrick Batz | — |  Kip Schroeder IV | fragrancerefund | 5h | ○Sent, no reply | — | — | — | May 26, 2025 | Jun 1, 2025 | |
| 82401991 | Price match request | Closed | High |  Rachael Kautzer | — |  Steve O'Conner | returns | 5h | ○Sent, no reply | — | — | — | May 31, 2025 | Jun 1, 2025 | |
| 65267190 | Cancel subscription / Auto-replenish | Closed | Normal |  Garry Muller DVM | — | Steve O'Conner | Chat | vip | 5h | ○Sent, no reply | — | — | — | May 29, 2025 | Jun 1, 2025 |
| 89908571 | Wholesale order question | Closed | Low |  Juanita Weissnat | — |  Jacklyn Dare | Chat | samplesshade-match | 4h | ○Sent, no reply | — | — | — | May 27, 2025 | Jun 1, 2025 |
| 51582595 | Where is my order? | Closed | High |  Johnny Fay | — | Garth Dooley | — | 4h | ○Sent, no reply | — | — | — | May 31, 2025 | Jun 1, 2025 | |
| 08741445 | Item authenticity concern | Closed | Normal |  Helga Kunde | — | Oscar O'Hara | Chat | loyaltysamplesapp | 4h | ●Responded | 5/5 | — | — | May 28, 2025 | Jun 1, 2025 |
| 25035469 | Price match request | Closed | High |  Frank Mante II | — | Oscar O'Hara | Social | loyalty | 4h | ⊘Not fired | — | — | — | May 29, 2025 | Jun 1, 2025 |
| 01718066 | Missing items in shipment | Closed | Low |  Trever Durgan | — | Garth Dooley | gift-cardshade-matchreturns | 4h | ○Sent, no reply | — | — | — | May 28, 2025 | Jun 1, 2025 | |
| 23288539 | Pro discount enrollment | Closed | Low |  Petra Bogisich | — |  Mr. Skyla Trantow | shippingwholesaleapp | 4h | ○Sent, no reply | — | — | — | May 26, 2025 | Jun 1, 2025 | |
| 77468915 | Allergic reaction concern | Closed | High |  Brando Reilly | — |  Kaela Friesen | Chat | bopis | 3h | ○Sent, no reply | — | — | — | May 27, 2025 | Jun 1, 2025 |
| 42447770 | Discount code not working | Closed | Normal |  Alfred Quigley | — |  Lily Raynor | loyaltygift-card | 3h | ○Sent, no reply | — | — | — | May 31, 2025 | Jun 1, 2025 | |
| 62260011 | Missing samples in order | Closed | Normal |  Rosemary Lesch-Block | — |  Ignatius Cummerata | Chat | — | 2h | ●Responded | 5/5 | — | — | May 25, 2025 | Jun 1, 2025 |
| 08535120 | Missing samples in order | Closed | Normal |  Evangeline Heidenreich | — | Jacklyn Dare | vipshippingdamaged | 2h | ●Responded | 3/5 | — | — | May 29, 2025 | Jun 1, 2025 | |
| 28081289 | Discount code not working | Closed | High |  Julius Predovic | — |  Mr. Eliza Gerhold IV | Phone | app | 2h | ●Responded | 5/5 | — | — | May 26, 2025 | Jun 1, 2025 |
| 90175891 | Shipping cost question | Closed | High |  Helga Wiza V | — |  Leonard Waters-Howell | Phone | gift-cardshade-match | 1h | ○Sent, no reply | — | — | — | May 30, 2025 | Jun 1, 2025 |
| 05423934 | Cancel subscription / Auto-replenish | Closed | Normal |  Randolph Littel | — | Mr. Eliza Gerhold IV | shade-matchloyalty | 2d 22h | ○Sent, no reply | — | — | — | May 22, 2025 | Jun 1, 2025 | |
| 18993535 | Return after 30-day window | Closed | Low |  Alisa Ward | — | Mr. Cade Senger | Chat | — | 21h | ⊘Not fired | — | — | — | May 28, 2025 | Jun 1, 2025 |
| 67949175 | Where is my order? | Closed | Urgent |  Catherine Walter | — | Leonard Waters-Howell | Chat | shade-match | 15h | ●Responded | 5/5 | — | — | May 26, 2025 | Jun 1, 2025 |
| 53371550 | Cancel order request | Closed | Normal |  Layla Rau | — | Dr. Mandy McLaughlin | shade-matchgift-cardsamples | 13h | ●Responded | 5/5 | — | — | May 29, 2025 | Jun 1, 2025 | |
| 99419310 | Wholesale order question | Closed | Low |  Latoya Watsica | Silver Lake Studios | Tommy Kuvalis | — | 12h | ⊘Not fired | — | — | — | May 30, 2025 | Jun 1, 2025 | |
| 81643212 | Item authenticity concern | Closed | Normal |  Kurtis Denesik | — |  Yazmin Jast | bopisshipping | 1d 12h | ●Responded | 1/5 | — | — | May 27, 2025 | Jun 1, 2025 | |
| 14085977 | Discount code not working | Closed | Urgent |  Maxine Kohler | — | Steve O'Conner | Chat | samples | 11h | ●Responded | 5/5 | — | — | May 30, 2025 | Jun 1, 2025 |
| 17603859 | Pro discount enrollment | Closed | Normal |  Caesar Bednar | — |  Mr. Lonie Hudson | Chat | gift-cardvip | 8h | ○Sent, no reply | — | — | — | May 29, 2025 | May 31, 2025 |
| 49634463 | Shipping cost question | Closed | Low |  Jazmyne Anderson | — | Mr. Eliza Gerhold IV | fragrance | 6h | ●Responded | 3/5 | — | — | May 28, 2025 | May 31, 2025 | |
| 32724049 | Influencer code not working | Closed | Normal |  Nathaniel Pagac | — | Faith Hilll | returnswholesalesamples | 6h | ●Responded | 5/5 | — | — | May 28, 2025 | May 31, 2025 | |
| 33930910 | Shipping cost question | Closed | Normal |  Rhett Ondricka DDS | — | Chaz Renner | shade-matchfragrance | 6h | ○Sent, no reply | — | — | — | May 29, 2025 | May 31, 2025 | |
| 97451429 | Lost package follow-up | Closed | Normal |  Leann Spencer | — | Tommy Kuvalis | Social | influencerrefundsamples | 6h | ⊘Not fired | — | — | — | May 24, 2025 | May 31, 2025 |
| 19285335 | Gift card balance question | Closed | High |  Claudie Gleason | — | Ignatius Cummerata | shade-matchsampleswholesale | 5h | ●Responded | 10/11 | — | — | May 29, 2025 | May 31, 2025 | |
| 47393573 | Pro discount enrollment | Closed | Normal |  Nathaniel McClure | — | Oscar O'Hara | samplesrefund | 5h | ⊘Not fired | — | — | — | May 28, 2025 | May 31, 2025 | |
| 49778712 | BOPIS order cancelled at store | Closed | Normal |  Denise Fritsch | — | Jacklyn Dare | wholesale | 5h | ●Responded | 10/11 | — | — | May 27, 2025 | May 31, 2025 | |
| 21372341 | Gift card balance question | Closed | Normal |  Marilou Luettgen | — |  Julie Hodkiewicz | Chat | — | 4h | ●Responded | 10/11 | — | — | May 29, 2025 | May 31, 2025 |