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Showing 12,651 - 12,700 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 38967345 | App crashes at checkout | Solved | Normal |  Toby Mosciski | — |  Kip Schroeder IV | — | 3h | ●Responded | 2/5 | — | — | Nov 19, 2025 | - | |
| 02121537 | Where is my order? | Pending | Normal |  Fleta Cassin-Rippin MD | — |  Yazmin Jast | refundbopisinfluencer | - | —Skipped | — | — | — | Jul 4, 2025 | - | |
| 99428728 | Influencer code not working | Solved | Normal |  Ottilie Stroman | — |  Steve O'Conner | Chat | returnsfragrance | 4d 22h | ○Sent, no reply | — | — | — | Aug 8, 2025 | - |
| 86158584 | Birthday gift not received | Solved | High |  Mattie Hahn | — |  Dr. Mandy McLaughlin | Chat | samples | 6h | ○Sent, no reply | — | — | — | Aug 8, 2025 | - |
| 33880530 | Refund not received | Solved | Low |  Rhonda Heaney-Hermann | — |  Amely Pacocha | Chat | refundbopisreturns | 8h | ⊘Not fired | — | — | — | Mar 8, 2026 | - |
| 48663066 | Pro discount enrollment | Solved | Normal |  Ludwig Ratke | — |  Eula McKenzie | Chat | shade-matchdamagedvip | 4h | ●Responded | 2/5 | — | — | May 22, 2026 | - |
| 35558477 | Discount code not working | Solved | Normal |  Dr. William Gerlach | — |  Lily Raynor | Social | — | 2d 18h | ⊘Not fired | — | — | — | Jun 14, 2025 | - |
| 05976017 | Where is my order? | Solved | Normal |  Zachary Schmidt-Hudson | — |  Mr. Skyla Trantow | influencergift-card | 23h | ●Responded | 5/5 | — | — | Sep 11, 2025 | - | |
| 03104146 | Missing items in shipment | Solved | Low |  Ted Swift | — |  Leonard Waters-Howell | Chat | wholesale | 6h | ○Sent, no reply | — | — | — | Jul 17, 2025 | - |
| 46374905 | Discount code not working | Pending | Normal |  Dr. Ervin Crooks | — |  Oscar O'Hara | Chat | returns | - | —Skipped | — | — | — | Feb 28, 2026 | - |
| 08616082 | Allergic reaction concern | Solved | Normal |  Mrs. Leora Muller | House of Lumière | Mr. Skyla Trantow | — | 6h | ○Sent, no reply | — | — | — | Mar 19, 2026 | - | |
| 80822150 | Loyalty points not posting | Solved | Normal |  Jett Wolff | — |  Faith Hilll | Social | gift-cardapprefund | 11h | ⊘Not fired | — | — | — | Feb 27, 2026 | - |
| 86561814 | App crashes at checkout | Open | Low |  Norberto Bosco | — |  Miss Amber Hintz Sr. | vipshipping | - | —Skipped | — | — | — | Mar 17, 2026 | - | |
| 85500557 | Cancel subscription / Auto-replenish | Solved | Normal |  Brandt Legros | — | Amely Pacocha | Chat | — | 3h | ⊘Not fired | — | — | — | Jul 26, 2025 | - |
| 09720362 | Return after 30-day window | Open | Normal |  Larry Schaefer V | — |  Tommy Kuvalis | samples | - | —Skipped | — | — | — | Aug 25, 2025 | - | |
| 33331372 | Order arrived damaged | Solved | Normal |  Audie Windler | — | Dr. Mandy McLaughlin | bopisdamagedwholesale | 6h | ○Sent, no reply | — | — | — | Jan 13, 2026 | - | |
| 69250731 | Lost package follow-up | Solved | High |  Ross Heathcote | — | Kip Schroeder IV | — | 20h | ○Sent, no reply | — | — | — | Jun 30, 2025 | - | |
| 46428640 | Foundation match help | Pending | Normal |  Davonte Kris | — | Faith Hilll | Social | — | - | —Skipped | — | — | — | Feb 9, 2026 | - |
| 76725284 | Shipping cost question | Solved | High |  Harvey Reichert | — | Amely Pacocha | returnsinfluencer | 11h | ○Sent, no reply | — | — | — | May 24, 2025 | - | |
| 22788820 | Pro discount enrollment | Solved | Normal |  Alfreda Shields | — |  Mr. Eliza Gerhold IV | Chat | loyalty | 3h | ○Sent, no reply | — | — | — | Sep 18, 2025 | - |
| 39922092 | Birthday gift not received | Solved | High |  Miss Nettie Muller | — | Faith Hilll | — | 5h | ●Responded | 4/11 | — | — | Apr 24, 2026 | - | |
| 63698714 | Cancel subscription / Auto-replenish | Solved | High |  Reina Runte | — | Leonard Waters-Howell | damaged | 3h | ⊘Not fired | — | — | — | Dec 25, 2025 | - | |
| 44620285 | Address change after shipping | Solved | Normal |  Lonnie Kling | — | Mr. Eliza Gerhold IV | — | 2d 17h | ○Sent, no reply | — | — | — | Jul 9, 2025 | - | |
| 49985101 | Foundation match help | Pending | Normal |  Ms. Priscilla Ebert | — | Lily Raynor | Phone | wholesale | - | —Skipped | — | — | — | Feb 11, 2026 | - |
| 31681460 | Address change after shipping | Pending | Low |  Frank Predovic | — | Mr. Skyla Trantow | Social | samplesbopisloyalty | - | —Skipped | — | — | — | Jan 11, 2026 | - |
| 23595195 | Order arrived damaged | Solved | Low |  Kurtis Denesik | — | Lily Raynor | samplesfragrancegift-card | 9h | ●Responded | 4/5 | — | — | Dec 15, 2025 | - | |
| 55199223 | Gift card balance question | Solved | Normal |  Tasha Schultz | Coastal Spas & Wellness | Miss Amber Hintz Sr. | loyaltyvipwholesale | 8h | ●Responded | 7/11 | — | — | Apr 2, 2026 | - | |
| 63289685 | Wholesale order question | Solved | High |  Lessie Parker | — |  Darryl Jacobi | Phone | — | 15h | ●Responded | 5/5 | — | — | Aug 8, 2025 | - |
| 28096605 | Missing samples in order | Solved | Normal |  Mindy Torphy | — | Leonard Waters-Howell | Chat | samplesbopisvip | 4h | ⊘Not fired | — | — | — | Aug 31, 2025 | - |
| 97722083 | Cancel subscription / Auto-replenish | Solved | Normal |  Billie Dach | — |  Vilma Gusikowski | damagedbopis | 2h | ●Responded | 5/5 | — | — | Jan 30, 2026 | - | |
| 56954931 | Wholesale order question | Pending | High |  Elnora Yundt | — |  Mr. Cade Senger | Chat | loyaltybopisapp | - | —Skipped | — | — | — | Apr 23, 2026 | - |
| 78270466 | Foundation match help | Solved | Low | Reina Runte | — | Lily Raynor | Chat | — | 10h | ●Responded | 5/5 | — | — | Jan 22, 2026 | - |
| 34721978 | Shipping cost question | Solved | Normal |  Zella Moen | — |  Chaz Renner | Chat | bopis | 21h | ⊘Not fired | — | — | — | Oct 10, 2025 | - |
| 48947029 | Foundation match help | Open | Urgent |  Patty Pacocha | — |  Katrina Johns | Phone | shade-matchwholesaleshipping | - | —Skipped | — | — | — | Oct 3, 2025 | - |
| 42464163 | Cancel subscription / Auto-replenish | Solved | Normal |  Clinton Bogan | — |  Kaela Friesen | Chat | returnsrefund | 4h | ●Responded | 5/5 | — | — | Oct 10, 2025 | - |
| 98063528 | Allergic reaction concern | Pending | Normal |  Sara Boehm | — | Katrina Johns | Chat | bopis | - | —Skipped | — | — | — | Dec 1, 2025 | - |
| 80270195 | Item authenticity concern | Solved | Normal |  Tara DuBuque | — | Vilma Gusikowski | — | 3h | ●Responded | 7/11 | — | — | Dec 28, 2025 | - | |
| 71364928 | Pro discount enrollment | Pending | Normal |  Ludwig Cruickshank | — |  Garth Dooley | — | - | —Skipped | — | — | — | Aug 31, 2025 | - | |
| 06055813 | Insider tier issue | Pending | Normal |  Van O'Kon | — | Dr. Mandy McLaughlin | appfragrance | - | —Skipped | — | — | — | Nov 12, 2025 | - | |
| 22163030 | Discount code not working | Pending | High |  Hugh Schroeder | — | Leonard Waters-Howell | Phone | samplesshade-matchinfluencer | - | —Skipped | — | — | — | Apr 19, 2026 | - |
| 75885726 | Order arrived damaged | Open | Normal |  Sophie Feeney | — | Garth Dooley | loyalty | - | —Skipped | — | — | — | Dec 5, 2025 | - | |
| 56292783 | App login problem | Solved | Normal |  Michelle Schaefer | — |  Julie Hodkiewicz | wholesaleapp | 6h | ○Sent, no reply | — | — | — | Oct 2, 2025 | - | |
| 46968445 | Lost package follow-up | Solved | Low |  Salvador Simonis | — | Mr. Skyla Trantow | Chat | returnsshade-matchinfluencer | 3h | ⊘Not fired | — | — | — | Feb 11, 2026 | - |
| 81704027 | Missing items in shipment | Solved | Normal |  Carl Murphy | — |  Ignatius Cummerata | shippingbopis | 5h | ⊘Not fired | — | — | — | Aug 7, 2025 | - | |
| 48648251 | Item authenticity concern | Solved | High |  Rodolfo Weber | — | Darryl Jacobi | Chat | — | 2h | ○Sent, no reply | — | — | — | Jan 17, 2026 | - |
| 11606590 | BOPIS order cancelled at store | Solved | Low |  Jessyca Balistreri | — | Mr. Cade Senger | fragrance | 10h | ○Sent, no reply | — | — | — | Jan 14, 2026 | - | |
| 12979060 | Where is my order? | Solved | Low |  Bob Langworth | — | Mr. Skyla Trantow | Chat | returnssamplesdamaged | 14h | ●Responded | 4/5 | — | — | Nov 10, 2025 | - |
| 60973557 | Shipping cost question | Open | Normal |  Jonathon Langworth | — | Eula McKenzie | — | - | —Skipped | — | — | — | Feb 23, 2026 | - | |
| 21263915 | Order arrived damaged | Solved | Low |  Jeannette Hessel | — | Julie Hodkiewicz | Chat | damaged | 5h | ○Sent, no reply | — | — | — | Jan 27, 2026 | - |
| 86841979 | BOPIS pickup not ready | Solved | Normal |  Miss Millie Grimes | — | Faith Hilll | Chat | shippingreturns | 1h | ●Responded | 5/5 | — | — | Jun 3, 2025 | - |