External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 14517081 | Klarna / Afterpay split issue | Solved | Normal | — | Chat | samplesloyalty | 20h | ⊘Not fired | — | — | — | Nov 22, 2025 | - | ||
| 79049873 | Item authenticity concern | Solved | Normal | — | influencergift-card | 1d 21h | ●Responded | 4/5 | — | — | Oct 16, 2025 | - | |||
| 63109379 | Refund not received | Solved | High | — | refundgift-card | 23h | ○Sent, no reply | — | — | — | Sep 23, 2025 | - | |||
| 64098789 | Missing items in shipment | Solved | Normal | — | gift-card | 2d 3h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - | |||
| 12542481 | Store experience feedback | Solved | Low | — | Chat | — | 23h | ○Sent, no reply | — | — | — | Jan 14, 2026 | - | ||
| 71525582 | Insider tier issue | Solved | Normal | — | appgift-cardshipping | 1d 5h | ○Sent, no reply | — | — | — | Jan 28, 2026 | - | |||
| 79581221 | Store experience feedback | Solved | Normal | — | Chat | app | 20h | ○Sent, no reply | — | — | — | Apr 6, 2026 | - | ||
| 50157892 | Foundation match help | Solved | Normal | — | Chat | — | 12h | ○Sent, no reply | — | — | — | Jul 4, 2025 | - | ||
| 74178396 | Pro discount enrollment | Pending | Normal | — | Phone | app | - | —Skipped | — | — | — | Dec 23, 2025 | - | ||
| 07941544 | Item authenticity concern | Solved | Normal | — | — | 4h | ○Sent, no reply | — | — | — | May 4, 2026 | - | |||
| 47622462 | Foundation match help | Pending | Normal | — | — | - | —Skipped | — | — | — | Apr 17, 2026 | - | |||
| 21276016 | Wholesale order question | Pending | Urgent | — | damagedreturns | - | —Skipped | — | — | — | Jul 8, 2025 | - | |||
| 59814712 | Lost package follow-up | Pending | High | — | wholesalesamplesshipping | - | —Skipped | — | — | — | Jan 5, 2026 | - | |||
| 54034203 | Cancel order request | Solved | High | — | damagedbopiswholesale | 1d | ●Responded | 4/5 | — | — | Nov 30, 2025 | - | |||
| 80388207 | Item authenticity concern | Pending | Normal | — | damagedreturns | - | —Skipped | — | — | — | Aug 6, 2025 | - | |||
| 08048611 | App crashes at checkout | Open | Normal | — | Chat | bopis | - | —Skipped | — | — | — | Nov 27, 2025 | - | ||
| 81828794 | Order arrived damaged | Solved | Low | — | influencer | 2h | ○Sent, no reply | — | — | — | Mar 16, 2026 | - | |||
| 67110568 | Item authenticity concern | Solved | Low | — | vip | 2h | ●Responded | 3/5 | — | — | Jul 12, 2025 | - | |||
| 33396426 | Return after 30-day window | Pending | Low | — | Chat | — | - | —Skipped | — | — | — | Jun 18, 2025 | - | ||
| 74408719 | Insider tier issue | Pending | High | — | damaged | - | —Skipped | — | — | — | Jun 5, 2025 | - | |||
| 07604870 | Shipping cost question | Solved | Normal | — | Chat | — | 9h | ○Sent, no reply | — | — | — | Nov 21, 2025 | - | ||
| 18529153 | Missing samples in order | Solved | Low | — | Chat | refundsamples | 4d | ●Responded | 3/5 | — | — | Jul 31, 2025 | - | ||
| 47722605 | Missing samples in order | Solved | Low | — | — | 4h | ●Responded | 10/11 | — | — | Nov 2, 2025 | - | |||
| 75037889 | App crashes at checkout | Solved | Normal | — | gift-cardfragrance | 4h | ○Sent, no reply | — | — | — | May 27, 2025 | - | |||
| 09629508 | Pro discount enrollment | Solved | Normal | — | Chat | — | 6h | ●Responded | 1/5 | — | — | Jun 2, 2025 | - | ||
| 97925784 | Pro discount enrollment | Solved | Normal | — | refund | 16h | ○Sent, no reply | — | — | — | Apr 30, 2026 | - | |||
| 78902452 | Loyalty points not posting | Open | Low | — | Social | wholesale | - | —Skipped | — | — | — | Jul 14, 2025 | - | ||
| 19455943 | Loyalty points not posting | Solved | Low | — | Social | damaged | 3d 1h | ⊘Not fired | — | — | — | Nov 12, 2025 | - | ||
| 34725294 | App crashes at checkout | Pending | Normal | — | Phone | refundfragrancereturns | - | —Skipped | — | — | — | May 8, 2026 | - | ||
| 31594917 | Missing items in shipment | Solved | Low | — | — | 3h | ○Sent, no reply | — | — | — | Apr 20, 2026 | - | |||
| 46209075 | App login problem | Solved | Normal | — | samples | 2d 8h | ●Responded | 1/5 | — | — | Dec 14, 2025 | - | |||
| 00345957 | Loyalty points not posting | Solved | Normal | — | Phone | samples | 14h | ○Sent, no reply | — | — | — | Jan 16, 2026 | - | ||
| 34175351 | App crashes at checkout | Solved | Normal | — | influencerbopisgift-card | 2h | ●Responded | 3/5 | — | — | Sep 26, 2025 | - | |||
| 77382044 | Cancel order request | Solved | Normal | — | Chat | refundinfluencershipping | 1h | ○Sent, no reply | — | — | — | Oct 30, 2025 | - | ||
| 10327135 | Wholesale order question | Solved | Normal | — | Chat | shippingreturns | 5h | ●Responded | 5/5 | — | — | Oct 10, 2025 | - | ||
| 77663418 | App crashes at checkout | Solved | Normal | — | Chat | vipbopis | 2d 17h | ⊘Not fired | — | — | — | Feb 5, 2026 | - | ||
| 20735101 | Pro discount enrollment | Solved | Urgent | — | — | 4h | ⊘Not fired | — | — | — | Jun 5, 2025 | - | |||
| 14971958 | Return after 30-day window | Solved | High | — | wholesaleshipping | 2d 22h | ●Responded | 4/5 | — | — | Jul 14, 2025 | - | |||
| 30923291 | Discount code not working | Solved | Normal | — | Chat | gift-card | 4h | ○Sent, no reply | — | — | — | Dec 9, 2025 | - | ||
| 16309617 | Loyalty points not posting | Open | Urgent | — | Phone | shippingsamplesloyalty | - | —Skipped | — | — | — | Nov 4, 2025 | - | ||
| 69384414 | Discount code not working | Solved | Low | — | Chat | wholesalereturns | 6h | ●Responded | 5/5 | — | — | Dec 4, 2025 | - | ||
| 51527116 | Price match request | Solved | Normal | — | — | 1d 12h | ●Responded | 4/11 | — | — | Mar 17, 2026 | - | |||
| 59512901 | Shipping cost question | Solved | Normal | — | Chat | fragranceshade-match | 5h | ○Sent, no reply | — | — | — | Apr 29, 2026 | - | ||
| 36402525 | Gift card balance question | Solved | High | — | vipapp | 2h | ●Responded | 5/5 | — | — | Oct 10, 2025 | - | |||
| 66653639 | Item authenticity concern | Solved | High | — | wholesale | 1h | ○Sent, no reply | — | — | — | Sep 3, 2025 | - | |||
| 47834668 | Discount code not working | Solved | High | — | — | 2h | ●Responded | 5/5 | — | — | Jan 16, 2026 | - | |||
| 46060368 | Store experience feedback | Pending | Normal | — | damagedgift-cardwholesale | - | —Skipped | — | — | — | Jun 6, 2025 | - | |||
| 16171863 | Shipping cost question | Solved | Normal | — | samplesbopisloyalty | 7d | ○Sent, no reply | — | — | — | Jul 14, 2025 | - | |||
| 77654387 | Refund not received | Solved | Normal | — | influencerreturns | 2d 17h | ⊘Not fired | — | — | — | Jan 19, 2026 | - | |||
| 46362250 | Discount code not working | Pending | Normal | — | Chat | influencer | - | —Skipped | — | — | — | Jul 9, 2025 | - |