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Showing 13,651 - 13,700 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 75355479 | Return after 30-day window | Solved | High |  Heather Kuhic | — |  Tommy Kuvalis | — | 15h | ●Responded | 3/5 | — | — | Jun 3, 2025 | - | |
| 79684807 | Missing samples in order | Solved | Normal |  Dr. Mariela Champlin | — |  Eula McKenzie | shade-match | 1d 15h | ○Sent, no reply | — | — | — | Aug 13, 2025 | - | |
| 37377366 | Discount code not working | Solved | Normal |  Adella Shanahan | — |  Garth Dooley | vipapp | 5h | ●Responded | 9/11 | — | — | Aug 21, 2025 | - | |
| 07968354 | Wholesale order question | Solved | Normal |  Clinton Bogan | — |  Dr. Mandy McLaughlin | Chat | fragrance | 6h | ⊘Not fired | — | — | — | Dec 7, 2025 | - |
| 23041190 | Klarna / Afterpay split issue | Solved | Normal |  Austin Rosenbaum | — |  Leonard Waters-Howell | Chat | — | 2d | ○Sent, no reply | — | — | — | Feb 19, 2026 | - |
| 99322295 | Cancel subscription / Auto-replenish | Solved | Normal |  Marilou Medhurst | — |  Jacklyn Dare | Chat | fragrance | 2d 22h | ○Sent, no reply | — | — | — | Dec 25, 2025 | - |
| 88879879 | Question about product ingredients | Solved | High |  Ralph Treutel | Studio Eleven | Leonard Waters-Howell | Chat | influencervip | 1h | ○Sent, no reply | — | — | — | May 14, 2026 | - |
| 58281037 | Discount code not working | Solved | Urgent |  Chelsey Bednar-Goodwin | — |  Amely Pacocha | shade-matchappreturns | 18h | ○Sent, no reply | — | — | — | Oct 17, 2025 | - | |
| 28328663 | Missing items in shipment | Solved | Normal |  Rolando Hodkiewicz | Crown Department Stores |  Vilma Gusikowski | shade-match | 20h | ⊘Not fired | — | — | — | Mar 4, 2026 | - | |
| 95751682 | Allergic reaction concern | Open | Normal |  Dr. Reece Gusikowski | — | Jacklyn Dare | bopis | - | —Skipped | — | — | — | Feb 3, 2026 | - | |
| 36483561 | Restock alert for backorder | Solved | Normal |  Britney Kilback-Bartell | — | Vilma Gusikowski | Social | — | 1d 22h | ⊘Not fired | — | — | — | Jun 16, 2025 | - |
| 10071389 | Missing samples in order | Solved | Normal |  Dr. Nona Willms | — |  Lily Raynor | bopisvip | 1h | ○Sent, no reply | — | — | — | Nov 20, 2025 | - | |
| 00984161 | Pro discount enrollment | Solved | Low |  Lavonne Schimmel | — |  Miss Amber Hintz Sr. | Chat | vipreturns | 19h | ⊘Not fired | — | — | — | Nov 17, 2025 | - |
| 31052899 | Discount code not working | Solved | High |  Mr. Lauretta Gulgowski Jr. | — | Vilma Gusikowski | Chat | loyalty | 7d 21h | ○Sent, no reply | — | — | — | Aug 25, 2025 | - |
| 97016804 | Store experience feedback | Solved | Urgent |  Jamel Hansen | — |  Yazmin Jast | vip | 3h | ○Sent, no reply | — | — | — | May 1, 2026 | - | |
| 15738173 | Wholesale order question | Pending | High |  Shelley Carroll | — |  Mr. Cade Senger | shipping | - | —Skipped | — | — | — | Feb 2, 2026 | - | |
| 47440030 | Missing items in shipment | Solved | Low |  Sienna Morar | — | Lily Raynor | Chat | vipbopisfragrance | 5h | ●Responded | 4/5 | — | — | Feb 23, 2026 | - |
| 16881475 | Foundation match help | Solved | Normal |  Robyn Price | — |  Mr. Skyla Trantow | Social | app | 1d 21h | ⊘Not fired | — | — | — | Jun 27, 2025 | - |
| 72060078 | Item authenticity concern | Pending | High |  Jenna Grant | — | Mr. Cade Senger | — | - | —Skipped | — | — | — | Oct 10, 2025 | - | |
| 96531979 | Gift card balance question | Solved | High |  Juana Cruickshank | — | Vilma Gusikowski | wholesalesamples | 5h | ○Sent, no reply | — | — | — | Oct 11, 2025 | - | |
| 91714227 | BOPIS pickup not ready | Solved | High |  Noemie Rippin DVM | — |  Kip Schroeder IV | shipping | 17h | ⊘Not fired | — | — | — | Feb 26, 2026 | - | |
| 79731602 | Question about product ingredients | Solved | Normal |  Rory Blanda | — | Mr. Cade Senger | fragrancesamples | 1h | ○Sent, no reply | — | — | — | Mar 4, 2026 | - | |
| 16493385 | Missing items in shipment | Solved | High |  Chelsie Reinger | — | Vilma Gusikowski | Chat | — | 4h | ○Sent, no reply | — | — | — | Mar 28, 2026 | - |
| 37555947 | Insider tier issue | Solved | Normal |  Forrest Considine-Conroy | — |  Ignatius Cummerata | Chat | app | 7h | ●Responded | 5/5 | — | — | Apr 13, 2026 | - |
| 96084731 | Address change after shipping | Solved | Normal |  Jazmyne Anderson | — |  Oscar O'Hara | Chat | gift-card | 3h | ⊘Not fired | — | — | — | Mar 26, 2026 | - |
| 57904273 | Refund not received | Solved | Normal |  Ms. Caleigh Maggio | — |  Darryl Jacobi | Phone | — | 1h | ●Responded | 4/5 | — | — | Jan 30, 2026 | - |
| 18264679 | BOPIS pickup not ready | Solved | Normal |  Willy Welch | House of Lumière |  Julie Hodkiewicz | — | 6d 5h | ○Sent, no reply | — | — | — | Feb 24, 2026 | - | |
| 94902743 | Refund not received | Solved | Normal |  Joyce Franey | — |  Chaz Renner | — | 6h | ○Sent, no reply | — | — | — | Feb 5, 2026 | - | |
| 75547585 | Pro discount enrollment | Solved | Normal | Dr. Mariela Champlin | — | Eula McKenzie | shipping | 4h | ●Responded | 1/5 | — | — | Dec 2, 2025 | - | |
| 11264822 | Foundation match help | Solved | Normal |  Kristian Bayer | — | Oscar O'Hara | vip | 5h | ○Sent, no reply | — | — | — | Jun 12, 2025 | - | |
| 76055424 | Refund not received | Solved | Normal |  Nora Schumm | — | Julie Hodkiewicz | — | 2h | ○Sent, no reply | — | — | — | Sep 12, 2025 | - | |
| 50760402 | BOPIS pickup not ready | Solved | Normal |  Mable Lind | — |  Katrina Johns | Social | vipreturns | 5h | ⊘Not fired | — | — | — | Jul 20, 2025 | - |
| 25679675 | Cancel order request | Solved | Normal |  Brad Littel | — | Lily Raynor | Chat | shipping | 9h | ○Sent, no reply | — | — | — | Jan 5, 2026 | - |
| 97054451 | BOPIS order cancelled at store | Solved | Normal |  Rachel Kling | — |  Steve O'Conner | loyaltysamples | 5h | ●Responded | 4/5 | — | — | Oct 23, 2025 | - | |
| 70369476 | Loyalty points not posting | Solved | Normal |  Lana Corwin | — | Steve O'Conner | Chat | fragrance | 9h | ○Sent, no reply | — | — | — | Jan 1, 2026 | - |
| 11862344 | Missing samples in order | Open | Normal |  Mr. Bradford Kutch | — | Miss Amber Hintz Sr. | — | - | —Skipped | — | — | — | Mar 4, 2026 | - | |
| 13021912 | Wholesale order question | Solved | Low |  Eugene Koepp | — |  Kaela Friesen | Chat | samplesvip | 1d | ●Responded | 5/5 | — | — | Mar 10, 2026 | - |
| 95294255 | Question about product ingredients | Solved | Normal |  Ms. Priscilla Ebert | — | Chaz Renner | Phone | fragranceshade-match | 2d 23h | ○Sent, no reply | — | — | — | May 15, 2026 | - |
| 42729813 | Refund not received | Solved | Normal |  Sherman Gleason | — | Yazmin Jast | shade-match | 5h | ○Sent, no reply | — | — | — | Jun 16, 2025 | - | |
| 88404572 | Birthday gift not received | Solved | Normal |  Hans Jones | — | Tommy Kuvalis | refund | 11h | ○Sent, no reply | — | — | — | Jun 4, 2025 | - | |
| 83784649 | Refund not received | Solved | Low |  Miss Angelica Jacobson | — |  Faith Hilll | Social | wholesalefragrance | 2d 8h | ⊘Not fired | — | — | — | Dec 10, 2025 | - |
| 07886894 | Order arrived damaged | Solved | Normal |  Caleb Cronin | — | Miss Amber Hintz Sr. | Chat | — | 4h | ○Sent, no reply | — | — | — | Feb 24, 2026 | - |
| 55847286 | App login problem | Solved | Normal |  Rosendo Friesen | — | Faith Hilll | — | 2h | ○Sent, no reply | — | — | — | Aug 19, 2025 | - | |
| 42406692 | Item authenticity concern | Solved | Normal |  Laurie Bins | — |  Mr. Lonie Hudson | bopisrefundshade-match | 7h | ○Sent, no reply | — | — | — | Dec 18, 2025 | - | |
| 64147050 | Wrong shade sent | Solved | Low |  Geraldine Dooley V | — | Tommy Kuvalis | Chat | loyalty | 3d 9h | ○Sent, no reply | — | — | — | Dec 30, 2025 | - |
| 40155735 | Refund not received | Solved | High |  Richie Konopelski | — | Tommy Kuvalis | returnsrefundsamples | 17h | ○Sent, no reply | — | — | — | Jul 21, 2025 | - | |
| 28692672 | Address change after shipping | Solved | Normal |  Tim Hand | — | Yazmin Jast | Chat | — | 20h | ○Sent, no reply | — | — | — | Feb 23, 2026 | - |
| 27410795 | Store experience feedback | Pending | High |  Isabel Flatley | — | Leonard Waters-Howell | Chat | damaged | - | —Skipped | — | — | — | Nov 19, 2025 | - |
| 14160872 | Refund not received | Solved | Normal |  Mr. Damon Friesen | — | Chaz Renner | — | 22h | ○Sent, no reply | — | — | — | Mar 2, 2026 | - | |
| 15422047 | Order arrived damaged | Solved | Low |  Dexter Schneider | — | Oscar O'Hara | Phone | — | 6h | ○Sent, no reply | — | — | — | Nov 3, 2025 | - |