External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 15881792 | Pro discount enrollment | Solved | Normal | — | — | 4h | ●Responded | 5/5 | — | — | Jun 7, 2025 | - | |||
| 42698557 | Restock alert for backorder | Solved | Low | — | Social | samples | 16h | ⊘Not fired | — | — | — | Dec 31, 2025 | - | ||
| 24318076 | Cancel order request | Open | Normal | — | Chat | wholesaleshade-matchbopis | - | —Skipped | — | — | — | Jul 1, 2025 | - | ||
| 88554423 | Return after 30-day window | Pending | High | Crown Department Stores | — | - | —Skipped | — | — | — | Oct 12, 2025 | - | |||
| 99670033 | App crashes at checkout | Solved | Normal | — | Chat | — | 2h | ●Responded | 5/5 | — | — | Feb 26, 2026 | - | ||
| 01535190 | Discount code not working | Pending | Normal | — | Chat | — | - | —Skipped | — | — | — | Jan 30, 2026 | - | ||
| 82522925 | Missing samples in order | Pending | Normal | — | Phone | — | - | —Skipped | — | — | — | Oct 24, 2025 | - | ||
| 29523539 | Pro discount enrollment | Solved | Normal | — | — | 1h | ⊘Not fired | — | — | — | Aug 20, 2025 | - | |||
| 09698818 | Wholesale order question | Pending | Low | — | Phone | influencer | - | —Skipped | — | — | — | Jul 27, 2025 | - | ||
| 98806225 | Missing samples in order | Solved | Low | — | Chat | gift-cardshipping | 17h | ●Responded | 10/11 | — | — | Sep 2, 2025 | - | ||
| 61519293 | Restock alert for backorder | Open | Normal | — | Chat | samplesshippingbopis | - | —Skipped | — | — | — | May 1, 2026 | - | ||
| 91745092 | Missing samples in order | Solved | Normal | — | — | 20h | ○Sent, no reply | — | — | — | Oct 8, 2025 | - | |||
| 58568549 | Influencer code not working | Pending | Normal | — | wholesalegift-cardvip | - | —Skipped | — | — | — | Oct 18, 2025 | - | |||
| 51870151 | Allergic reaction concern | Solved | Normal | — | Chat | returns | 5h | ●Responded | 5/5 | — | — | Jul 22, 2025 | - | ||
| 72101116 | App login problem | Solved | High | — | refundwholesale | 2d 5h | ○Sent, no reply | — | — | — | May 9, 2026 | - | |||
| 83389381 | Pro discount enrollment | Solved | Normal | — | — | 3h | ⊘Not fired | — | — | — | Jul 28, 2025 | - | |||
| 93603398 | Shipping cost question | Solved | Normal | — | Phone | — | 5h | ○Sent, no reply | — | — | — | Sep 16, 2025 | - | ||
| 60735048 | BOPIS order cancelled at store | Solved | Normal | — | gift-cardappdamaged | 6h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - | |||
| 77032396 | Address change after shipping | Solved | Low | — | — | 10h | ○Sent, no reply | — | — | — | Jun 20, 2025 | - | |||
| 78575813 | Store experience feedback | Solved | Low | — | bopisgift-cardinfluencer | 5h | ○Sent, no reply | — | — | — | Jul 2, 2025 | - | |||
| 15532194 | Pro discount enrollment | Solved | Normal | — | Social | viployaltysamples | 22h | ⊘Not fired | — | — | — | Jun 16, 2025 | - | ||
| 09325917 | Where is my order? | Solved | Normal | — | Social | — | 20h | ⊘Not fired | — | — | — | Apr 3, 2026 | - | ||
| 52165529 | Insider tier issue | Solved | Normal | — | Chat | gift-card | 1d | ○Sent, no reply | — | — | — | Apr 30, 2026 | - | ||
| 68656456 | Order arrived damaged | Solved | High | — | — | 6h | ○Sent, no reply | — | — | — | Jun 11, 2025 | - | |||
| 18846458 | App login problem | Solved | Low | — | Chat | — | 1d 19h | ⊘Not fired | — | — | — | Nov 26, 2025 | - | ||
| 57322091 | Cancel order request | Solved | Low | — | Chat | gift-card | 6h | ●Responded | 5/5 | — | — | Dec 19, 2025 | - | ||
| 39247765 | Discount code not working | Solved | Normal | — | — | 16h | ●Responded | 5/5 | — | — | Jan 21, 2026 | - | |||
| 83924752 | Birthday gift not received | Solved | High | — | Chat | shade-match | 23h | ○Sent, no reply | — | — | — | Mar 4, 2026 | - | ||
| 48849583 | Cancel subscription / Auto-replenish | Solved | Normal | — | Chat | — | 2h | ●Responded | 5/5 | — | — | Nov 13, 2025 | - | ||
| 60964743 | Influencer code not working | Solved | Normal | — | Chat | damagedsamplesshipping | 9h | ●Responded | 5/5 | — | — | Jun 20, 2025 | - | ||
| 40679386 | App login problem | Solved | Low | — | Social | — | 2h | ⊘Not fired | — | — | — | Sep 25, 2025 | - | ||
| 17532308 | Wrong shade sent | Solved | Normal | — | samples | 5h | ○Sent, no reply | — | — | — | Apr 15, 2026 | - | |||
| 39087116 | Allergic reaction concern | Solved | Normal | — | — | 2d 22h | ●Responded | 3/5 | — | — | Jul 7, 2025 | - | |||
| 96557330 | Wholesale order question | Solved | Normal | — | wholesaleshade-matchdamaged | 4d 5h | ○Sent, no reply | — | — | — | Aug 29, 2025 | - | |||
| 34591358 | Shipping cost question | Solved | Normal | — | influencerfragrance | 1d | ●Responded | 10/11 | — | — | Apr 3, 2026 | - | |||
| 40100069 | BOPIS order cancelled at store | Solved | Normal | — | Chat | fragranceshipping | 3h | ○Sent, no reply | — | — | — | May 26, 2025 | - | ||
| 68828731 | Insider tier issue | Solved | Normal | — | Chat | refund | 3h | ○Sent, no reply | — | — | — | Jan 9, 2026 | - | ||
| 34864130 | Insider tier issue | Pending | Normal | — | bopis | - | —Skipped | — | — | — | Jan 8, 2026 | - | |||
| 44802763 | Restock alert for backorder | Pending | Urgent | — | — | - | —Skipped | — | — | — | Apr 29, 2026 | - | |||
| 05263360 | Cancel order request | Solved | High | — | wholesaleshippingdamaged | 19h | ●Responded | 4/5 | — | — | Mar 7, 2026 | - | |||
| 88114669 | Wrong shade sent | Pending | High | — | wholesaleapp | - | —Skipped | — | — | — | Oct 30, 2025 | - | |||
| 55665475 | Store experience feedback | Solved | Low | — | fragranceshipping | 7h | ⊘Not fired | — | — | — | Oct 27, 2025 | - | |||
| 90100220 | Wrong shade sent | Solved | Low | — | Chat | vipbopis | 2h | ●Responded | 4/5 | — | — | Mar 10, 2026 | - | ||
| 17161906 | App login problem | Solved | Normal | — | fragrancewholesale | 1h | ○Sent, no reply | — | — | — | Apr 24, 2026 | - | |||
| 53132602 | Restock alert for backorder | Solved | Normal | — | Chat | returnsfragranceinfluencer | 3h | ○Sent, no reply | — | — | — | Feb 23, 2026 | - | ||
| 77850892 | Birthday gift not received | Solved | High | — | fragrancedamaged | 3h | ○Sent, no reply | — | — | — | Oct 5, 2025 | - | |||
| 24306968 | Discount code not working | Solved | Normal | — | influencerbopisdamaged | 4h | ●Responded | 5/5 | — | — | Dec 5, 2025 | - | |||
| 53576465 | Pro discount enrollment | Pending | Normal | — | Social | — | - | —Skipped | — | — | — | Apr 15, 2026 | - | ||
| 01646112 | Store experience feedback | Pending | High | — | samplesinfluencer | - | —Skipped | — | — | — | Oct 31, 2025 | - | |||
| 51917245 | Where is my order? | Solved | Normal | — | Phone | returnsvip | 6h | ○Sent, no reply | — | — | — | Nov 25, 2025 | - |