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48989828Insider tier issueSolvedLowCathy O'Keefe—Mr. Lonie HudsonPhone—3h●Responded10/11——Dec 11, 2025-
73093027App login problemPendingNormalEarnest Purdy—Tommy KuvalisEmail—-—Skipped———May 28, 2025-
38524880Store experience feedbackSolvedNormalJoshua Douglas—Katrina JohnsEmail
damaged
19h○Sent, no reply———Sep 4, 2025-
46683632Insider tier issueSolvedUrgentJamel Hansen—Faith HilllChat—4h○Sent, no reply———Sep 25, 2025-
56247475Insider tier issueOpenNormalZita Lindgren—Chaz RennerChat
samplesfragrance
-—Skipped———Aug 22, 2025-
36225660Pro discount enrollmentSolvedNormalJett Wolff—Lily RaynorEmail
samplesapp
21h○Sent, no reply———Nov 25, 2025-
20963485Store experience feedbackSolvedNormalEsteban O'Connell—Darryl JacobiChat—4h⊘Not fired———May 5, 2026-
97812455Cancel order requestPendingNormalCaleb Cronin—Dr. Mandy McLaughlinEmail—-—Skipped———Sep 4, 2025-
17511858App crashes at checkoutSolvedLowTomasa Crooks—Julie HodkiewiczChat
app
22h○Sent, no reply———Oct 23, 2025-
01559420Gift card balance questionSolvedNormalPatty Balistreri—Kip Schroeder IVEmail
returnsinfluencer
1d 12h●Responded4/5——Apr 10, 2026-
53993876Klarna / Afterpay split issueSolvedNormalHudson Tromp—Julie HodkiewiczChat
fragrance
19h●Responded5/5——Mar 6, 2026-
78512569Wrong shade sentSolvedHighEvangeline Heidenreich—Kaela FriesenChat
influencerreturnssamples
4h○Sent, no reply———Mar 30, 2026-
75922617App crashes at checkoutSolvedNormalJeanne Gleason—Amely PacochaChat
returns
2d 11h○Sent, no reply———Oct 19, 2025-
19018588Question about product ingredientsSolvedNormalLiza Kozey—Tommy KuvalisPhone
gift-card
2d 6h○Sent, no reply———Oct 9, 2025-
75200909Store experience feedbackSolvedUrgentMarisa Reynolds—Jacklyn DareEmail
shade-match
1d⊘Not fired———Sep 22, 2025-
87269530Where is my order?SolvedLowMr. Danny Stiedemann—Darryl JacobiEmail
gift-cardvip
6h○Sent, no reply———Aug 17, 2025-
81888507Restock alert for backorderSolvedNormalRenee Spinka—Oscar O'HaraEmail
wholesaleapp
6h●Responded4/5——Sep 10, 2025-
60320888App crashes at checkoutSolvedNormalLorraine Carroll Jr.—Chaz RennerEmail—6h●Responded5/5——Feb 13, 2026-
55658363Influencer code not workingSolvedNormalShirley Cartwright—Mr. Cade SengerChat
gift-cardshade-matchloyalty
2d 19h○Sent, no reply———Nov 19, 2025-
76111843Question about product ingredientsSolvedNormalDennis O'Reilly—Vilma GusikowskiChat
damagedvipgift-card
13h●Responded10/11——Jun 10, 2025-
03651418Order arrived damagedSolvedNormalIsom Kshlerin—Miss Amber Hintz Sr.Email—1d 7h●Responded2/5——Jun 18, 2025-
29210474Wholesale order questionSolvedNormalChanelle Kuhlman—Steve O'ConnerChat—1d 18h●Responded4/5——Dec 3, 2025-
90259168Address change after shippingSolvedNormalDeondre Rosenbaum—Amely PacochaEmail
shipping
9h○Sent, no reply———Aug 7, 2025-
18662379Birthday gift not receivedPendingNormalMarcellus Oberbrunner—Julie HodkiewiczChat
influencerfragranceshade-match
-—Skipped———Apr 17, 2026-
11776524Address change after shippingPendingNormalAmber Dach—Yazmin JastEmail—-—Skipped———May 23, 2026-
86819209Restock alert for backorderSolvedNormalMartine O'Keefe—Faith HilllEmail—3d○Sent, no reply———May 19, 2026-
30721136Discount code not workingOpenUrgentGia Hodkiewicz—Dr. Mandy McLaughlinPhone
shade-matchbopis
-—Skipped———Apr 20, 2026-
96360526Return after 30-day windowSolvedNormalHaleigh Kling—Darryl JacobiEmail
vip
2d 2h○Sent, no reply———Aug 6, 2025-
35064609Insider tier issueSolvedNormalRoberta Schmeler—Jacklyn DareEmail
fragrancereturns
9d 5h○Sent, no reply———Sep 8, 2025-
78207476Influencer code not workingSolvedLowByron O'Keefe—Faith HilllPhone—2d 20h●Responded4/5——Jun 26, 2025-
66193496Influencer code not workingSolvedHighMiss Beatrice Dach—Kaela FriesenChat
influencervipwholesale
3h○Sent, no reply———Sep 20, 2025-
19802465Birthday gift not receivedSolvedHighMr. Darrin Vandervort MDPacific Beauty DistributorsAmely PacochaChat
appshade-match
11h○Sent, no reply———Nov 9, 2025-
21161799Allergic reaction concernSolvedHighMrs. Glenda Dibbert—Steve O'ConnerEmail—7h○Sent, no reply———Mar 17, 2026-
77247323BOPIS order cancelled at storeSolvedLowTrever Durgan—Dr. Mandy McLaughlinChat—22h○Sent, no reply———Apr 22, 2026-
58448355Item authenticity concernSolvedNormalAyana Adams—Dr. Mandy McLaughlinChat
loyalty
5h○Sent, no reply———Oct 16, 2025-
24346506Discount code not workingSolvedNormalArdith Ondricka MD—Yazmin JastChat
loyalty
4h⊘Not fired———Oct 24, 2025-
99055136Cancel subscription / Auto-replenishSolvedLowMiss Kathy Trantow Sr.—Mr. Cade SengerEmail—4h○Sent, no reply———Feb 10, 2026-
58340740Influencer code not workingSolvedNormalTasha Yundt—Yazmin JastEmail
influencerappshade-match
1d 3h●Responded4/5——Oct 31, 2025-
02556881Wrong shade sentSolvedNormalAudie Goyette—Kaela FriesenEmail
influencer
11h○Sent, no reply———Jun 3, 2025-
81487071Where is my order?SolvedNormalMarilou Larson—Vilma GusikowskiChat
loyalty
2h○Sent, no reply———Jan 1, 2026-
86353335BOPIS order cancelled at storePendingNormalMallory Little—Miss Amber Hintz Sr.Email
loyaltyinfluencer
-—Skipped———Dec 24, 2025-
54751615Order arrived damagedSolvedHighMs. August Greenfelder—Mr. Lonie HudsonEmail
refunddamaged
9h○Sent, no reply———Mar 20, 2026-
75093680Return after 30-day windowSolvedNormalIdella Goldner-Rodriguez—Chaz RennerEmail
wholesale
6d 2h●Responded3/5——Oct 2, 2025-
67449625Gift card balance questionSolvedNormalSonya Deckow—Steve O'ConnerEmail—20h○Sent, no reply———Apr 1, 2026-
20765734Discount code not workingSolvedHighGraham Abernathy—Mr. Skyla TrantowEmail
refund
4h○Sent, no reply———May 1, 2026-
99233721Cancel order requestPendingHighBob Langworth—Kip Schroeder IVEmail
shippingfragrance
-—Skipped———Sep 25, 2025-
20266385Allergic reaction concernSolvedNormalRickey Wilkinson—Vilma GusikowskiPhone
returns
17h●Responded5/5——Apr 3, 2026-
47965421Missing items in shipmentSolvedNormalKaleb Block—Darryl JacobiEmail
gift-cardwholesale
11h●Responded5/5——May 1, 2026-
61187419Shipping cost questionSolvedNormalMrs. Marsha McClure-Smitham—Mr. Skyla TrantowEmail—1d 10h○Sent, no reply———Feb 24, 2026-
78693455Wholesale order questionSolvedLowClyde Berge—Kaela FriesenChat
damagedfragrancewholesale
1h○Sent, no reply———Dec 30, 2025-
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