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Showing 15,051 - 15,100 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 48989828 | Insider tier issue | Solved | Low |  Cathy O'Keefe | — |  Mr. Lonie Hudson | Phone | — | 3h | ●Responded | 10/11 | — | — | Dec 11, 2025 | - |
| 73093027 | App login problem | Pending | Normal |  Earnest Purdy | — |  Tommy Kuvalis | — | - | —Skipped | — | — | — | May 28, 2025 | - | |
| 38524880 | Store experience feedback | Solved | Normal |  Joshua Douglas | — |  Katrina Johns | damaged | 19h | ○Sent, no reply | — | — | — | Sep 4, 2025 | - | |
| 46683632 | Insider tier issue | Solved | Urgent |  Jamel Hansen | — |  Faith Hilll | Chat | — | 4h | ○Sent, no reply | — | — | — | Sep 25, 2025 | - |
| 56247475 | Insider tier issue | Open | Normal |  Zita Lindgren | — |  Chaz Renner | Chat | samplesfragrance | - | —Skipped | — | — | — | Aug 22, 2025 | - |
| 36225660 | Pro discount enrollment | Solved | Normal |  Jett Wolff | — |  Lily Raynor | samplesapp | 21h | ○Sent, no reply | — | — | — | Nov 25, 2025 | - | |
| 20963485 | Store experience feedback | Solved | Normal |  Esteban O'Connell | — |  Darryl Jacobi | Chat | — | 4h | ⊘Not fired | — | — | — | May 5, 2026 | - |
| 97812455 | Cancel order request | Pending | Normal |  Caleb Cronin | — |  Dr. Mandy McLaughlin | — | - | —Skipped | — | — | — | Sep 4, 2025 | - | |
| 17511858 | App crashes at checkout | Solved | Low |  Tomasa Crooks | — |  Julie Hodkiewicz | Chat | app | 22h | ○Sent, no reply | — | — | — | Oct 23, 2025 | - |
| 01559420 | Gift card balance question | Solved | Normal |  Patty Balistreri | — |  Kip Schroeder IV | returnsinfluencer | 1d 12h | ●Responded | 4/5 | — | — | Apr 10, 2026 | - | |
| 53993876 | Klarna / Afterpay split issue | Solved | Normal |  Hudson Tromp | — | Julie Hodkiewicz | Chat | fragrance | 19h | ●Responded | 5/5 | — | — | Mar 6, 2026 | - |
| 78512569 | Wrong shade sent | Solved | High |  Evangeline Heidenreich | — |  Kaela Friesen | Chat | influencerreturnssamples | 4h | ○Sent, no reply | — | — | — | Mar 30, 2026 | - |
| 75922617 | App crashes at checkout | Solved | Normal |  Jeanne Gleason | — |  Amely Pacocha | Chat | returns | 2d 11h | ○Sent, no reply | — | — | — | Oct 19, 2025 | - |
| 19018588 | Question about product ingredients | Solved | Normal |  Liza Kozey | — | Tommy Kuvalis | Phone | gift-card | 2d 6h | ○Sent, no reply | — | — | — | Oct 9, 2025 | - |
| 75200909 | Store experience feedback | Solved | Urgent |  Marisa Reynolds | — |  Jacklyn Dare | shade-match | 1d | ⊘Not fired | — | — | — | Sep 22, 2025 | - | |
| 87269530 | Where is my order? | Solved | Low |  Mr. Danny Stiedemann | — | Darryl Jacobi | gift-cardvip | 6h | ○Sent, no reply | — | — | — | Aug 17, 2025 | - | |
| 81888507 | Restock alert for backorder | Solved | Normal |  Renee Spinka | — |  Oscar O'Hara | wholesaleapp | 6h | ●Responded | 4/5 | — | — | Sep 10, 2025 | - | |
| 60320888 | App crashes at checkout | Solved | Normal |  Lorraine Carroll Jr. | — | Chaz Renner | — | 6h | ●Responded | 5/5 | — | — | Feb 13, 2026 | - | |
| 55658363 | Influencer code not working | Solved | Normal |  Shirley Cartwright | — |  Mr. Cade Senger | Chat | gift-cardshade-matchloyalty | 2d 19h | ○Sent, no reply | — | — | — | Nov 19, 2025 | - |
| 76111843 | Question about product ingredients | Solved | Normal |  Dennis O'Reilly | — |  Vilma Gusikowski | Chat | damagedvipgift-card | 13h | ●Responded | 10/11 | — | — | Jun 10, 2025 | - |
| 03651418 | Order arrived damaged | Solved | Normal |  Isom Kshlerin | — |  Miss Amber Hintz Sr. | — | 1d 7h | ●Responded | 2/5 | — | — | Jun 18, 2025 | - | |
| 29210474 | Wholesale order question | Solved | Normal |  Chanelle Kuhlman | — |  Steve O'Conner | Chat | — | 1d 18h | ●Responded | 4/5 | — | — | Dec 3, 2025 | - |
| 90259168 | Address change after shipping | Solved | Normal |  Deondre Rosenbaum | — | Amely Pacocha | shipping | 9h | ○Sent, no reply | — | — | — | Aug 7, 2025 | - | |
| 18662379 | Birthday gift not received | Pending | Normal |  Marcellus Oberbrunner | — | Julie Hodkiewicz | Chat | influencerfragranceshade-match | - | —Skipped | — | — | — | Apr 17, 2026 | - |
| 11776524 | Address change after shipping | Pending | Normal |  Amber Dach | — |  Yazmin Jast | — | - | —Skipped | — | — | — | May 23, 2026 | - | |
| 86819209 | Restock alert for backorder | Solved | Normal |  Martine O'Keefe | — | Faith Hilll | — | 3d | ○Sent, no reply | — | — | — | May 19, 2026 | - | |
| 30721136 | Discount code not working | Open | Urgent |  Gia Hodkiewicz | — | Dr. Mandy McLaughlin | Phone | shade-matchbopis | - | —Skipped | — | — | — | Apr 20, 2026 | - |
| 96360526 | Return after 30-day window | Solved | Normal |  Haleigh Kling | — | Darryl Jacobi | vip | 2d 2h | ○Sent, no reply | — | — | — | Aug 6, 2025 | - | |
| 35064609 | Insider tier issue | Solved | Normal |  Roberta Schmeler | — | Jacklyn Dare | fragrancereturns | 9d 5h | ○Sent, no reply | — | — | — | Sep 8, 2025 | - | |
| 78207476 | Influencer code not working | Solved | Low |  Byron O'Keefe | — | Faith Hilll | Phone | — | 2d 20h | ●Responded | 4/5 | — | — | Jun 26, 2025 | - |
| 66193496 | Influencer code not working | Solved | High |  Miss Beatrice Dach | — | Kaela Friesen | Chat | influencervipwholesale | 3h | ○Sent, no reply | — | — | — | Sep 20, 2025 | - |
| 19802465 | Birthday gift not received | Solved | High |  Mr. Darrin Vandervort MD | Pacific Beauty Distributors | Amely Pacocha | Chat | appshade-match | 11h | ○Sent, no reply | — | — | — | Nov 9, 2025 | - |
| 21161799 | Allergic reaction concern | Solved | High |  Mrs. Glenda Dibbert | — | Steve O'Conner | — | 7h | ○Sent, no reply | — | — | — | Mar 17, 2026 | - | |
| 77247323 | BOPIS order cancelled at store | Solved | Low |  Trever Durgan | — | Dr. Mandy McLaughlin | Chat | — | 22h | ○Sent, no reply | — | — | — | Apr 22, 2026 | - |
| 58448355 | Item authenticity concern | Solved | Normal |  Ayana Adams | — | Dr. Mandy McLaughlin | Chat | loyalty | 5h | ○Sent, no reply | — | — | — | Oct 16, 2025 | - |
| 24346506 | Discount code not working | Solved | Normal |  Ardith Ondricka MD | — | Yazmin Jast | Chat | loyalty | 4h | ⊘Not fired | — | — | — | Oct 24, 2025 | - |
| 99055136 | Cancel subscription / Auto-replenish | Solved | Low |  Miss Kathy Trantow Sr. | — | Mr. Cade Senger | — | 4h | ○Sent, no reply | — | — | — | Feb 10, 2026 | - | |
| 58340740 | Influencer code not working | Solved | Normal |  Tasha Yundt | — | Yazmin Jast | influencerappshade-match | 1d 3h | ●Responded | 4/5 | — | — | Oct 31, 2025 | - | |
| 02556881 | Wrong shade sent | Solved | Normal |  Audie Goyette | — | Kaela Friesen | influencer | 11h | ○Sent, no reply | — | — | — | Jun 3, 2025 | - | |
| 81487071 | Where is my order? | Solved | Normal |  Marilou Larson | — | Vilma Gusikowski | Chat | loyalty | 2h | ○Sent, no reply | — | — | — | Jan 1, 2026 | - |
| 86353335 | BOPIS order cancelled at store | Pending | Normal |  Mallory Little | — | Miss Amber Hintz Sr. | loyaltyinfluencer | - | —Skipped | — | — | — | Dec 24, 2025 | - | |
| 54751615 | Order arrived damaged | Solved | High |  Ms. August Greenfelder | — | Mr. Lonie Hudson | refunddamaged | 9h | ○Sent, no reply | — | — | — | Mar 20, 2026 | - | |
| 75093680 | Return after 30-day window | Solved | Normal |  Idella Goldner-Rodriguez | — | Chaz Renner | wholesale | 6d 2h | ●Responded | 3/5 | — | — | Oct 2, 2025 | - | |
| 67449625 | Gift card balance question | Solved | Normal |  Sonya Deckow | — | Steve O'Conner | — | 20h | ○Sent, no reply | — | — | — | Apr 1, 2026 | - | |
| 20765734 | Discount code not working | Solved | High |  Graham Abernathy | — |  Mr. Skyla Trantow | refund | 4h | ○Sent, no reply | — | — | — | May 1, 2026 | - | |
| 99233721 | Cancel order request | Pending | High |  Bob Langworth | — | Kip Schroeder IV | shippingfragrance | - | —Skipped | — | — | — | Sep 25, 2025 | - | |
| 20266385 | Allergic reaction concern | Solved | Normal |  Rickey Wilkinson | — | Vilma Gusikowski | Phone | returns | 17h | ●Responded | 5/5 | — | — | Apr 3, 2026 | - |
| 47965421 | Missing items in shipment | Solved | Normal |  Kaleb Block | — | Darryl Jacobi | gift-cardwholesale | 11h | ●Responded | 5/5 | — | — | May 1, 2026 | - | |
| 61187419 | Shipping cost question | Solved | Normal |  Mrs. Marsha McClure-Smitham | — | Mr. Skyla Trantow | — | 1d 10h | ○Sent, no reply | — | — | — | Feb 24, 2026 | - | |
| 78693455 | Wholesale order question | Solved | Low |  Clyde Berge | — | Kaela Friesen | Chat | damagedfragrancewholesale | 1h | ○Sent, no reply | — | — | — | Dec 30, 2025 | - |