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Subject
Status
Priority
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Response
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Created
Closed
09934542Birthday gift not receivedPendingNormalAbraham Veum—Lily RaynorChat—-—Skipped———Nov 27, 2025-
56496151Where is my order?PendingHighKaitlin Weber—Mr. Cade SengerEmail
damagedfragrance
-—Skipped———Feb 26, 2026-
68324470App login problemSolvedNormalShelley Carroll—Oscar O'HaraChat
damaged
18h○Sent, no reply———Jan 2, 2026-
07304972Address change after shippingSolvedNormalHugo Hintz—Katrina JohnsEmail
influencerrefund
2d 1h○Sent, no reply———Jan 5, 2026-
41825148Lost package follow-upOpenNormalLoren Casper—Eula McKenzieChat
samplesdamagedshipping
-—Skipped———Mar 22, 2026-
22178676Order arrived damagedSolvedNormalShaun Braun Sr.—Yazmin JastEmail
loyaltysamples
17h○Sent, no reply———Aug 18, 2025-
87700375Wrong shade sentSolvedUrgentPhillip Hauck Jr.—Chaz RennerChat
damagedinfluencershade-match
2d 10h○Sent, no reply———Aug 11, 2025-
47157470Question about product ingredientsSolvedNormalBlaze Greenfelder—Mr. Cade SengerChat
loyalty
7h○Sent, no reply———Apr 23, 2026-
67409023Klarna / Afterpay split issueSolvedNormalTed Swift—Lily RaynorEmail
fragrancedamaged
9h●Responded4/5——Jun 30, 2025-
43694733Return after 30-day windowSolvedNormalFlorian Herman—Vilma GusikowskiEmail—2d 3h●Responded4/5——Mar 14, 2026-
28503329BOPIS order cancelled at storeSolvedNormalSantos Auer—Chaz RennerEmail
wholesalebopisdamaged
2h●Responded5/5——May 3, 2026-
34949139Missing samples in orderSolvedUrgentRogelio Medhurst—Miss Amber Hintz Sr.Phone
appwholesaleinfluencer
12h○Sent, no reply———Apr 13, 2026-
02123869Wholesale order questionSolvedNormalReed Parker—Mr. Cade SengerChat
bopis
4h●Responded10/11——May 30, 2025-
58978456App crashes at checkoutOpenNormalShakira Kiehn—Miss Amber Hintz Sr.Chat
loyaltyshippingrefund
-—Skipped———Apr 20, 2026-
44295774Influencer code not workingSolvedHighTricia Kunde IV—Kaela FriesenChat
appsamples
13h●Responded4/5——Aug 26, 2025-
25585187Shipping cost questionSolvedLowDenise Fritsch—Darryl JacobiChat
fragrance
23h○Sent, no reply———Feb 17, 2026-
53617971Wholesale order questionPendingLowEmmanuelle Glover—Mr. Eliza Gerhold IVEmail—-—Skipped———Aug 29, 2025-
75579564Insider tier issuePendingNormalCalista Franecki PhD—Kaela FriesenEmail
fragranceinfluencer
-—Skipped———Feb 17, 2026-
53153999Wrong shade sentPendingLowRandal Dickens Jr.—Leonard Waters-HowellPhone—-—Skipped———Sep 30, 2025-
13230882Wrong shade sentSolvedNormalKyra Hermann—Yazmin JastChat—1d 7h●Responded4/5——May 4, 2026-
47459362Missing samples in orderSolvedHighMadison Volkman—Julie HodkiewiczEmail—2h●Responded10/11——Apr 2, 2026-
08073537Address change after shippingSolvedNormalLula Mraz—Yazmin JastPhone
samplesrefund
7d 14h○Sent, no reply———Nov 21, 2025-
36324999Restock alert for backorderSolvedLowAnsel Russel—Dr. Mandy McLaughlinEmail
refundsamplesinfluencer
2h○Sent, no reply———Sep 18, 2025-
67722747Address change after shippingSolvedNormalSusan Becker—Katrina JohnsChat—8d 2h○Sent, no reply———Apr 23, 2026-
23748394Birthday gift not receivedSolvedNormalKristian Bayer—Oscar O'HaraPhone—6h⊘Not fired———Nov 12, 2025-
82198871Insider tier issueSolvedNormalBridget Crist I—Dr. Mandy McLaughlinSocial
bopisshippingsamples
6h⊘Not fired———Sep 26, 2025-
31220554Where is my order?SolvedNormalMr. Efren Connelly—Mr. Skyla TrantowChat—11h○Sent, no reply———Feb 3, 2026-
47206535Cancel order requestSolvedLowTevin Leannon—Oscar O'HaraEmail
refundgift-cardloyalty
2h○Sent, no reply———Jan 9, 2026-
31692621Influencer code not workingSolvedNormalJacquelyn Harber—Amely PacochaEmail
influencerbopisloyalty
1d 20h○Sent, no reply———Apr 26, 2026-
47410689App login problemSolvedNormalMyah Barrows—Garth DooleyEmail
refunddamaged
16h○Sent, no reply———Dec 5, 2025-
87105947Order arrived damagedSolvedNormalMr. Javier Rolfson—Jacklyn DareEmail
shippingreturnsvip
13h○Sent, no reply———Jun 3, 2025-
84056327Wholesale order questionSolvedNormalArnaldo Beatty—Leonard Waters-HowellEmail
bopisrefund
3h●Responded5/5——Sep 23, 2025-
46165954Lost package follow-upSolvedUrgentMontana Gutmann—Katrina JohnsChat
vipapp
3h●Responded10/11——Apr 24, 2026-
89692807Order arrived damagedSolvedNormalJodi Homenick—Tommy KuvalisEmail—6h○Sent, no reply———Jan 30, 2026-
65187450App crashes at checkoutSolvedLowMallory Little—Leonard Waters-HowellChat
influencerdamagedgift-card
2h○Sent, no reply———Nov 11, 2025-
60625950Wrong shade sentOpenNormalMr. Jesse Lueilwitz—Darryl JacobiEmail
shade-match
-—Skipped———Sep 4, 2025-
14992714Missing items in shipmentOpenNormalNicholas Conroy III—Lily RaynorEmail
app
-—Skipped———Mar 20, 2026-
59572590App login problemSolvedNormalMichele Turcotte—Eula McKenzieChat
refundfragrance
4h○Sent, no reply———Jun 20, 2025-
77526617App crashes at checkoutSolvedHighMisty Douglas—Kaela FriesenChat
damaged
1d 4h○Sent, no reply———Aug 14, 2025-
72284088Klarna / Afterpay split issueSolvedNormalEugene Spencer—Dr. Mandy McLaughlinEmail
samples
2d 14h○Sent, no reply———Aug 12, 2025-
46326036BOPIS pickup not readySolvedNormalMadilyn Armstrong III—Amely PacochaEmail
loyalty
3d○Sent, no reply———Feb 1, 2026-
86576012Influencer code not workingSolvedUrgentNorberto Bosco—Miss Amber Hintz Sr.Phone
influencershipping
1d 23h●Responded1/5——Jan 17, 2026-
29219836Foundation match helpSolvedNormalNathaniel McClure—Leonard Waters-HowellEmail
fragranceinfluencerapp
1d 2h○Sent, no reply———Mar 2, 2026-
86441120Cancel order requestSolvedNormalMs. Lula Aufderhar—Dr. Mandy McLaughlinChat
refundshade-matchsamples
2d 22h○Sent, no reply———Sep 17, 2025-
37678024Question about product ingredientsSolvedNormalKrista Franecki—Amely PacochaEmail
influencershade-match
1d 2h○Sent, no reply———Aug 15, 2025-
01267732Insider tier issueSolvedUrgentMr. Estefania Lesch—Jacklyn DareChat
samples
2h○Sent, no reply———Jun 18, 2025-
05482554Cancel order requestSolvedNormalEldridge Feeney—Kaela FriesenEmail
bopisloyaltywholesale
2h○Sent, no reply———May 29, 2025-
69214953Cancel order requestSolvedNormalPatty Pacocha—Steve O'ConnerEmail
influencer
9h○Sent, no reply———Apr 16, 2026-
55052855Allergic reaction concernPendingNormalGretchen PriceAurora Hotels GroupTommy KuvalisEmail
vip
-—Skipped———Dec 20, 2025-
94462521Item authenticity concernSolvedNormalCaleb Cronin—Yazmin JastChat
returnsbopisgift-card
1d 8h○Sent, no reply———Jul 28, 2025-
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