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Showing 16,551 - 16,600 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 65533655 | Address change after shipping | Solved | Normal |  Dr. Doreen Rogahn | — |  Darryl Jacobi | shade-matchrefundshipping | 9h | ●Responded | 5/5 | — | — | Oct 22, 2025 | - | |
| 26988580 | Pro discount enrollment | Solved | Normal |  Lelah Adams | — |  Faith Hilll | Chat | influencershippingsamples | 1d 19h | ⊘Not fired | — | — | — | Jul 16, 2025 | - |
| 50919283 | Discount code not working | Solved | High |  Frankie Emard-Reinger | — |  Tommy Kuvalis | Phone | shade-matchwholesaleloyalty | 5h | ●Responded | 2/5 | — | — | Sep 25, 2025 | - |
| 13319054 | Allergic reaction concern | Solved | High |  Mike Reichel V | — |  Kip Schroeder IV | — | 21h | ●Responded | 5/5 | — | — | Dec 3, 2025 | - | |
| 03812321 | BOPIS pickup not ready | Pending | Low |  Jim Swaniawski | — |  Mr. Skyla Trantow | influencer | - | —Skipped | — | — | — | Feb 8, 2026 | - | |
| 81542817 | Wholesale order question | Solved | Normal |  Elsa Stracke | Studio Eleven |  Chaz Renner | Chat | — | 1h | ○Sent, no reply | — | — | — | Jan 1, 2026 | - |
| 14888585 | Question about product ingredients | Solved | Normal |  Ola Kovacek | — |  Lily Raynor | influencer | 1h | ●Responded | 10/11 | — | — | Mar 29, 2026 | - | |
| 69000950 | Cancel subscription / Auto-replenish | Solved | Normal |  Mr. Taylor Rogahn | — |  Oscar O'Hara | — | 20h | ●Responded | 10/11 | — | — | Jul 22, 2025 | - | |
| 98649916 | Insider tier issue | Solved | Normal |  Vena Hane | — |  Leonard Waters-Howell | Phone | loyaltyrefund | 2h | ○Sent, no reply | — | — | — | Aug 9, 2025 | - |
| 45147651 | Shipping cost question | Solved | Normal |  Dexter Heidenreich | — |  Garth Dooley | Phone | wholesale | 6h | ○Sent, no reply | — | — | — | Apr 16, 2026 | - |
| 20776883 | Shipping cost question | Solved | Normal |  Juana Cruickshank | — |  Amely Pacocha | Social | — | 5h | ⊘Not fired | — | — | — | Sep 22, 2025 | - |
| 61276206 | Shipping cost question | Solved | Normal |  Carlos Beer | — |  Katrina Johns | fragrance | 5h | ○Sent, no reply | — | — | — | Feb 24, 2026 | - | |
| 58035334 | Missing samples in order | Solved | High |  Miss Beatrice Dach | — |  Kaela Friesen | Chat | sampleswholesaleshipping | 4h | ●Responded | 2/5 | — | — | Sep 26, 2025 | - |
| 83087721 | Pro discount enrollment | Pending | Low |  Nayeli Schowalter | — | Katrina Johns | refundshade-match | - | —Skipped | — | — | — | Jul 28, 2025 | - | |
| 77642221 | Gift card balance question | Solved | Normal |  Frederique Huels | — | Leonard Waters-Howell | samplesappreturns | 1d 19h | ○Sent, no reply | — | — | — | Jul 20, 2025 | - | |
| 10494822 | Shipping cost question | Solved | Urgent |  Reggie Orn | — | Lily Raynor | — | 22h | ●Responded | 4/5 | — | — | Feb 11, 2026 | - | |
| 18220379 | Restock alert for backorder | Solved | Normal |  Dr. Darien Ondricka | — | Leonard Waters-Howell | Phone | shippinginfluencer | 20h | ○Sent, no reply | — | — | — | Sep 23, 2025 | - |
| 30223747 | Influencer code not working | Pending | Low |  Josephine Bins | — | Amely Pacocha | damaged | - | —Skipped | — | — | — | Jun 27, 2025 | - | |
| 95659150 | Order arrived damaged | Solved | Normal |  Genevieve Kshlerin-Bernier | — |  Julie Hodkiewicz | Social | loyaltyshade-match | 1d 6h | ⊘Not fired | — | — | — | Nov 24, 2025 | - |
| 96945957 | Loyalty points not posting | Solved | Normal |  Jacqueline Ferry | — | Faith Hilll | samples | 5h | ●Responded | 10/11 | — | — | Mar 12, 2026 | - | |
| 46820256 | BOPIS order cancelled at store | Solved | Normal |  Herman Altenwerth | — | Leonard Waters-Howell | wholesalerefundapp | 12h | ●Responded | 4/5 | — | — | Aug 29, 2025 | - | |
| 22654286 | Shipping cost question | Solved | Normal |  Glen Wilkinson | — | Katrina Johns | Phone | — | 5h | ⊘Not fired | — | — | — | Dec 3, 2025 | - |
| 11758866 | Wrong shade sent | Solved | Normal |  Claire Wiegand | — |  Mr. Cade Senger | — | 5h | ○Sent, no reply | — | — | — | Aug 10, 2025 | - | |
| 88177123 | Question about product ingredients | Solved | Normal |  Wendy Rolfson | — |  Yazmin Jast | Chat | shipping | 2d 6h | ○Sent, no reply | — | — | — | Sep 6, 2025 | - |
| 73860595 | App crashes at checkout | Solved | High |  Kelly Reinger | — | Leonard Waters-Howell | Chat | — | 11h | ●Responded | 4/5 | — | — | Nov 8, 2025 | - |
| 51243076 | Where is my order? | Solved | Normal |  Randolph Littel | — | Oscar O'Hara | Phone | loyaltyshade-match | 5h | ○Sent, no reply | — | — | — | Nov 14, 2025 | - |
| 96553090 | Address change after shipping | Solved | Normal |  Sophie Feeney | — | Julie Hodkiewicz | fragrance | 3h | ⊘Not fired | — | — | — | Apr 15, 2026 | - | |
| 14734449 | Loyalty points not posting | Solved | Normal |  Juana Baumbach | — | Faith Hilll | — | 21h | ○Sent, no reply | — | — | — | Dec 25, 2025 | - | |
| 47642734 | Wrong shade sent | Solved | Low |  Payton Padberg | — |  Ignatius Cummerata | loyalty | 5h | ○Sent, no reply | — | — | — | Jun 14, 2025 | - | |
| 57457901 | Address change after shipping | Solved | Low |  Pam Carter | — | Oscar O'Hara | loyalty | 13h | ○Sent, no reply | — | — | — | Feb 6, 2026 | - | |
| 71802748 | Influencer code not working | Open | Low |  Nathaniel Pagac | — | Mr. Cade Senger | wholesalegift-card | - | —Skipped | — | — | — | Nov 17, 2025 | - | |
| 99850476 | Price match request | Pending | Low |  Coralie Haag | — | Oscar O'Hara | Social | — | - | —Skipped | — | — | — | Apr 24, 2026 | - |
| 06540749 | Pro discount enrollment | Solved | High |  Kyra Hermann | — |  Vilma Gusikowski | shade-matchfragrancewholesale | 4h | ●Responded | 10/11 | — | — | Aug 14, 2025 | - | |
| 62754124 | Store experience feedback | Solved | Normal |  Barbara Langworth | — | Darryl Jacobi | Chat | bopis | 5d 17h | ○Sent, no reply | — | — | — | Feb 7, 2026 | - |
| 34739673 | Item authenticity concern | Solved | Low |  Arnulfo Medhurst | — | Faith Hilll | damagedwholesale | 9h | ○Sent, no reply | — | — | — | Jan 30, 2026 | - | |
| 43440480 | Store experience feedback | Solved | Normal |  Jimmie Osinski | — | Tommy Kuvalis | — | 3h | ⊘Not fired | — | — | — | Mar 4, 2026 | - | |
| 53906218 | Wholesale order question | Solved | Normal |  Vicky Gulgowski | — | Katrina Johns | Chat | shade-matchsamplesrefund | 2d 22h | ○Sent, no reply | — | — | — | Nov 14, 2025 | - |
| 14387153 | Where is my order? | Solved | Normal |  Mr. Brendan Tillman | — |  Dr. Mandy McLaughlin | Social | damaged | 22h | ⊘Not fired | — | — | — | Feb 20, 2026 | - |
| 65856130 | Address change after shipping | Solved | Normal |  Jack Purdy | — | Mr. Skyla Trantow | Chat | — | 5d 5h | ●Responded | 2/5 | — | — | Aug 8, 2025 | - |
| 42982742 | Item authenticity concern | Solved | Normal |  Angelo D'Amore | — | Kaela Friesen | Phone | — | 3h | ●Responded | 4/5 | — | — | May 29, 2025 | - |
| 35088794 | Cancel subscription / Auto-replenish | Solved | Normal |  Mrs. Rachael Weissnat | — | Katrina Johns | — | 19h | ●Responded | 5/5 | — | — | Sep 10, 2025 | - | |
| 67914437 | Order arrived damaged | Solved | High |  Martine O'Keefe | — | Ignatius Cummerata | — | 2d 16h | ⊘Not fired | — | — | — | Jan 21, 2026 | - | |
| 18890776 | Klarna / Afterpay split issue | Solved | Normal |  Pasquale Hauck II | — | Ignatius Cummerata | — | 2d 21h | ○Sent, no reply | — | — | — | Sep 2, 2025 | - | |
| 56228134 | Loyalty points not posting | Solved | Low |  Lester Sipes | — |  Mr. Lonie Hudson | returnsinfluencerdamaged | 5h | ●Responded | 5/5 | — | — | Sep 27, 2025 | - | |
| 96032825 | Shipping cost question | Open | Low |  Jeannie Ledner | — | Tommy Kuvalis | loyaltygift-card | - | —Skipped | — | — | — | Nov 26, 2025 | - | |
| 87977765 | BOPIS order cancelled at store | Solved | Normal |  Michele Turcotte | — | Katrina Johns | — | 2d 8h | ●Responded | 9/11 | — | — | Aug 8, 2025 | - | |
| 31255089 | BOPIS pickup not ready | Solved | Low |  Leonard Towne | — | Tommy Kuvalis | Chat | samples | 1d | ○Sent, no reply | — | — | — | Apr 9, 2026 | - |
| 50144838 | BOPIS pickup not ready | Solved | Normal |  Ralph Treutel | Studio Eleven | Katrina Johns | Chat | shippingvip | 3h | ○Sent, no reply | — | — | — | Dec 31, 2025 | - |
| 37290401 | Cancel subscription / Auto-replenish | Solved | Normal |  Mr. Jesse Lueilwitz | — | Chaz Renner | bopisreturns | 5d 14h | ○Sent, no reply | — | — | — | Aug 28, 2025 | - | |
| 76737765 | Cancel order request | Solved | High |  Joan Nolan | — |  Eula McKenzie | influencerrefundgift-card | 6h | ○Sent, no reply | — | — | — | Jun 5, 2025 | - |