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Showing 17,001 - 17,050 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66263201 | Item authenticity concern | Solved | Low |  Curtis Bednar | — |  Faith Hilll | loyalty | 5h | ●Responded | 4/5 | — | — | Jul 8, 2025 | - | |
| 88429708 | BOPIS order cancelled at store | Solved | Low |  Miss Kathy Trantow Sr. | — |  Yazmin Jast | damaged | 12h | ●Responded | 5/5 | — | — | May 5, 2026 | - | |
| 93928067 | Missing samples in order | Pending | Urgent |  Lynn Towne | — |  Steve O'Conner | — | - | —Skipped | — | — | — | Jun 29, 2025 | - | |
| 42104281 | Lost package follow-up | Solved | Urgent |  Aric Johnston | — |  Oscar O'Hara | Social | — | 3h | ⊘Not fired | — | — | — | Jun 4, 2025 | - |
| 14391560 | Birthday gift not received | Pending | Normal |  Caterina Wintheiser | — |  Mr. Skyla Trantow | influencer | - | —Skipped | — | — | — | Aug 29, 2025 | - | |
| 24182037 | Item authenticity concern | Solved | Low |  Patti Monahan | Verde Concierge | Mr. Skyla Trantow | Chat | damagedgift-card | 8h | ●Responded | 3/5 | — | — | Jul 12, 2025 | - |
| 80073313 | Refund not received | Solved | Normal |  Jett Wolff | — |  Garth Dooley | Phone | loyaltyvipdamaged | 23h | ●Responded | 2/5 | — | — | Jan 23, 2026 | - |
| 48565583 | Allergic reaction concern | Pending | Low |  Ms. Elena Ritchie I | — |  Mr. Lonie Hudson | samplesvip | - | —Skipped | — | — | — | Jan 21, 2026 | - | |
| 97796868 | Allergic reaction concern | Solved | Normal |  Eula Nienow | — |  Kaela Friesen | Chat | — | 1d 6h | ○Sent, no reply | — | — | — | Dec 3, 2025 | - |
| 96106833 | Gift card balance question | Solved | Normal |  Katherine Conn | — | Faith Hilll | Chat | damagedvipsamples | 1d 6h | ○Sent, no reply | — | — | — | Sep 25, 2025 | - |
| 57367165 | Allergic reaction concern | Solved | High |  Mr. Taylor Rogahn | — | Kaela Friesen | returnsrefundfragrance | 2d 13h | ●Responded | 1/11 | — | — | Aug 15, 2025 | - | |
| 43464293 | Pro discount enrollment | Solved | Low |  Eldridge Feeney | — | Steve O'Conner | Phone | — | 4h | ○Sent, no reply | — | — | — | May 15, 2026 | - |
| 85695037 | Missing items in shipment | Solved | Normal |  Tyra Konopelski DDS | — |  Leonard Waters-Howell | loyaltyshade-match | 2h | ●Responded | 2/5 | — | — | Nov 18, 2025 | - | |
| 71444861 | Klarna / Afterpay split issue | Solved | Normal |  Ernie West | — | Garth Dooley | refundreturnsshade-match | 2h | ⊘Not fired | — | — | — | Jan 28, 2026 | - | |
| 13094451 | App login problem | Open | High |  Mrs. Juana Russel | — | Mr. Lonie Hudson | samplesreturnsshipping | - | —Skipped | — | — | — | Apr 9, 2026 | - | |
| 55638501 | Item authenticity concern | Solved | Normal |  Glen Flatley | — |  Tommy Kuvalis | Chat | vip | 4h | ○Sent, no reply | — | — | — | May 10, 2026 | - |
| 25460637 | Pro discount enrollment | Solved | Normal |  Betsy Kreiger | — | Steve O'Conner | Chat | returnsvipsamples | 1d 17h | ○Sent, no reply | — | — | — | Jan 1, 2026 | - |
| 23604182 | Store experience feedback | Solved | High |  Marion Hermiston | — |  Miss Amber Hintz Sr. | — | 2d 6h | ○Sent, no reply | — | — | — | Apr 12, 2026 | - | |
| 97531786 | Question about product ingredients | Solved | Urgent |  Audie Windler | — | Leonard Waters-Howell | loyaltyshipping | 21h | ⊘Not fired | — | — | — | Jul 31, 2025 | - | |
| 33995635 | Return after 30-day window | Solved | Normal |  Heidi Schimmel | — |  Lily Raynor | Chat | loyalty | 6h | ○Sent, no reply | — | — | — | Sep 26, 2025 | - |
| 58770422 | Influencer code not working | Pending | High |  Mr. Willard Moen | — | Faith Hilll | bopisinfluencer | - | —Skipped | — | — | — | Jul 23, 2025 | - | |
| 02520234 | App login problem | Solved | Normal |  Jacquelyn Harber | — | Tommy Kuvalis | fragrance | 4h | ●Responded | 10/11 | — | — | Jul 14, 2025 | - | |
| 28896744 | App login problem | Solved | Low |  Miss Nellie Kessler | — |  Vilma Gusikowski | — | 1d 8h | ●Responded | 4/5 | — | — | Aug 2, 2025 | - | |
| 66484869 | Refund not received | Solved | Low |  Ms. Dagmar Cremin | — | Faith Hilll | wholesalebopisshade-match | 6h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |
| 27848799 | Return after 30-day window | Pending | Low |  Elyse Ernser | — |  Julie Hodkiewicz | Phone | returnsdamagedapp | - | —Skipped | — | — | — | Jan 23, 2026 | - |
| 67666126 | Refund not received | Pending | Normal |  Faith Ziemann | — |  Darryl Jacobi | Chat | — | - | —Skipped | — | — | — | Feb 16, 2026 | - |
| 07841189 | Wrong shade sent | Solved | Normal |  Davonte Weimann | — | Mr. Skyla Trantow | Chat | influencer | 7h | ●Responded | 9/11 | — | — | Oct 23, 2025 | - |
| 87976826 | App login problem | Open | Low |  Jimmie Klein | — |  Jacklyn Dare | Social | shade-matchvip | - | —Skipped | — | — | — | Aug 20, 2025 | - |
| 50940394 | Cancel order request | Solved | High |  Noel Stracke | — | Yazmin Jast | Chat | — | 4h | ○Sent, no reply | — | — | — | Oct 24, 2025 | - |
| 85505801 | Pro discount enrollment | Solved | Low |  Miss Edith Rippin | Aurora Hotels Group | Darryl Jacobi | Social | app | 4h | ⊘Not fired | — | — | — | Apr 10, 2026 | - |
| 69814375 | Cancel order request | Solved | High |  Juana Cruickshank | — | Jacklyn Dare | shade-match | 2d 19h | ●Responded | 4/5 | — | — | Mar 30, 2026 | - | |
| 59541666 | Loyalty points not posting | Solved | Low |  Mable Lind | — |  Kip Schroeder IV | wholesaledamagedreturns | 5h | ○Sent, no reply | — | — | — | Sep 16, 2025 | - | |
| 58629498 | Cancel order request | Solved | Low |  Ulises Larkin | — |  Amely Pacocha | refundshipping | 5h | ○Sent, no reply | — | — | — | May 27, 2025 | - | |
| 41957449 | Klarna / Afterpay split issue | Open | High |  Brando Reilly | — |  Katrina Johns | Chat | returnsshade-matchgift-card | - | —Skipped | — | — | — | May 17, 2026 | - |
| 49575747 | Loyalty points not posting | Solved | Normal |  Cristobal McKenzie | — | Kaela Friesen | — | 17h | ●Responded | 4/5 | — | — | Jan 26, 2026 | - | |
| 89305752 | Wrong shade sent | Solved | Normal |  Marshall O'Connell | — | Oscar O'Hara | Chat | samplesfragrance | 1h | ○Sent, no reply | — | — | — | May 15, 2026 | - |
| 48187890 | Address change after shipping | Open | Urgent |  Janet Lynch | — |  Dr. Mandy McLaughlin | wholesaleapployalty | - | —Skipped | — | — | — | Jan 7, 2026 | - | |
| 71168267 | Address change after shipping | Solved | Low |  Dr. Carey Waters | — | Julie Hodkiewicz | — | 2d 9h | ●Responded | 9/11 | — | — | Sep 26, 2025 | - | |
| 43300310 | BOPIS order cancelled at store | Solved | Normal |  Ms. Dallin Schmitt | — | Darryl Jacobi | Chat | returns | 3h | ●Responded | 5/5 | — | — | Jul 31, 2025 | - |
| 50751460 | Allergic reaction concern | Solved | High |  Haskell Dietrich | — | Tommy Kuvalis | vipbopis | 5h | ○Sent, no reply | — | — | — | May 30, 2025 | - | |
| 34260342 | Refund not received | Pending | Low |  Loyce Ferry | — |  Eula McKenzie | — | - | —Skipped | — | — | — | May 16, 2026 | - | |
| 04249419 | Cancel subscription / Auto-replenish | Solved | Normal |  Kristian Bayer | — |  Ignatius Cummerata | Social | fragrance | 1h | ⊘Not fired | — | — | — | Jun 20, 2025 | - |
| 20906812 | Cancel order request | Solved | Normal |  Reed Parker | — | Eula McKenzie | — | 6h | ○Sent, no reply | — | — | — | Dec 3, 2025 | - | |
| 20973165 | App login problem | Solved | High |  Lula Mraz | — |  Mr. Cade Senger | Chat | gift-carddamagedvip | 1h | ○Sent, no reply | — | — | — | Feb 12, 2026 | - |
| 58779759 | App crashes at checkout | Solved | Normal |  Nichole O'Hara | — | Yazmin Jast | Chat | shade-match | 1d 15h | ○Sent, no reply | — | — | — | Mar 4, 2026 | - |
| 94030308 | Lost package follow-up | Solved | High |  Kamren Schneider Sr. | — | Garth Dooley | vipappdamaged | 4h | ⊘Not fired | — | — | — | Jul 21, 2025 | - | |
| 94854105 | Missing samples in order | Solved | Urgent |  Norberto Kertzmann | — | Julie Hodkiewicz | shippingapp | 11h | ○Sent, no reply | — | — | — | Jun 18, 2025 | - | |
| 49107563 | Wholesale order question | Solved | Normal |  Ramon Feeney | — | Faith Hilll | loyalty | 2h | ⊘Not fired | — | — | — | Dec 29, 2025 | - | |
| 37036729 | Price match request | Solved | Low |  Amos Mills | — | Steve O'Conner | — | 21h | ●Responded | 10/11 | — | — | Sep 8, 2025 | - | |
| 46297405 | Pro discount enrollment | Pending | Normal |  Dr. Janelle Mills | — | Garth Dooley | Social | — | - | —Skipped | — | — | — | Jul 18, 2025 | - |