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89252997Loyalty points not postingSolvedNormalLaurie Pagac—Mr. Eliza Gerhold IVChat
shippinginfluencershade-match
3h●Responded10/11——Oct 28, 2025-
92047433App login problemSolvedNormalCarol Baumbach—Vilma GusikowskiChat
wholesale
6h○Sent, no reply———Mar 30, 2026-
13224811Wholesale order questionPendingNormalSavanah Shields—Eula McKenzieEmail
refund
-—Skipped———Aug 1, 2025-
00794540Foundation match helpSolvedNormalPam Carter—Oscar O'HaraChat—4h●Responded3/5——May 29, 2025-
84520700Foundation match helpSolvedLowAlfred Quigley—Faith HilllChat—4h●Responded7/11——May 19, 2026-
78440905Gift card balance questionSolvedLowLoyal Jerde—Jacklyn DareEmail
shade-matchdamaged
3h⊘Not fired———Jul 29, 2025-
06086235Price match requestSolvedNormalJordan Gerlach—Vilma GusikowskiChat—1h○Sent, no reply———Jun 6, 2025-
64828382Missing items in shipmentSolvedNormalTara DuBuque—Yazmin JastChat
samples
2h○Sent, no reply———Nov 12, 2025-
69432065Cancel order requestSolvedNormalMrs. Brooke Pfeffer—Chaz RennerChat
fragrance
6h⊘Not fired———Mar 20, 2026-
51372575Wholesale order questionSolvedLowDessie Lubowitz—Steve O'ConnerEmail
damagedsamples
16h●Responded10/11——Jan 9, 2026-
11332267Where is my order?OpenLowRon Jakubowski DVM—Leonard Waters-HowellEmail
wholesale
-—Skipped———Oct 4, 2025-
34529692Wrong shade sentSolvedNormalMr. Cletus Conn PhD—Darryl JacobiEmail
samplesshipping
9h○Sent, no reply———Aug 22, 2025-
51718080Price match requestPendingLowOdie Becker—Lily RaynorPhone
refundshippingreturns
-—Skipped———Apr 1, 2026-
84597987App crashes at checkoutSolvedLowMr. Ottilie Witting—Faith HilllEmail
refundwholesale
2d 5h⊘Not fired———Oct 30, 2025-
05534922Insider tier issueSolvedNormalGinger Schneider—Kaela FriesenPhone—6h●Responded5/5——Dec 15, 2025-
28417709Loyalty points not postingSolvedNormalSpencer Morar—Tommy KuvalisEmail
returnsinfluencer
14h●Responded5/5——Sep 25, 2025-
42821920BOPIS order cancelled at storeSolvedNormalMary Renner—Oscar O'HaraEmail
influencerappgift-card
2d 21h○Sent, no reply———Dec 26, 2025-
20200569Discount code not workingSolvedHighBrent Von I—Jacklyn DareEmail—6h○Sent, no reply———Sep 22, 2025-
01687275App crashes at checkoutSolvedHighToby Bruen—Steve O'ConnerChat
shippingvip
1h●Responded5/5——Jun 6, 2025-
40527855Influencer code not workingSolvedNormalFelix Hartmann—Mr. Lonie HudsonChat
vipsamplesreturns
2h○Sent, no reply———Nov 13, 2025-
89440081Allergic reaction concernSolvedHighLatoya WatsicaSilver Lake StudiosKip Schroeder IVEmail—1d○Sent, no reply———Jul 10, 2025-
28214726Foundation match helpPendingNormalMr. Jorge Doyle—Lily RaynorEmail
appfragrancedamaged
-—Skipped———Aug 1, 2025-
13643260Foundation match helpPendingNormalEldridge Feeney—Leonard Waters-HowellEmail
refundinfluencer
-—Skipped———Apr 30, 2026-
52906365BOPIS order cancelled at storeSolvedNormalMr. Sheridan Trantow—Eula McKenzieEmail
influencerfragrance
6h●Responded3/5——Aug 9, 2025-
92194552Foundation match helpOpenNormalHeather Kuhic—Jacklyn DareEmail—-—Skipped———May 15, 2026-
44116420Price match requestSolvedNormalLessie Wolff—Mr. Cade SengerEmail
gift-cardreturns
1d 20h○Sent, no reply———Nov 28, 2025-
74126154BOPIS order cancelled at storePendingHighMs. Linda Funk—Katrina JohnsChat
bopisinfluencer
-—Skipped———Mar 9, 2026-
71668878Pro discount enrollmentSolvedNormalAudie Windler—Lily RaynorChat
loyalty
20h○Sent, no reply———Oct 30, 2025-
56756666Address change after shippingSolvedNormalAlton Greenfelder—Eula McKenzieEmail
vipshade-matchrefund
15h●Responded4/5——Jul 16, 2025-
77538727Wrong shade sentSolvedHighAlda Pagac—Mr. Skyla TrantowEmail
wholesale
1d●Responded10/11——Jul 10, 2025-
09717760Item authenticity concernSolvedNormalD'angelo Rohan—Steve O'ConnerChat
gift-cardbopis
8h●Responded5/5——May 18, 2026-
53958508Klarna / Afterpay split issueSolvedNormalDeven WatersVerde ConciergeMiss Amber Hintz Sr.Email
fragrancevipwholesale
5h●Responded1/5——Jul 30, 2025-
34847333Cancel order requestSolvedLowOrval Considine I—Mr. Lonie HudsonChat
shippingbopisreturns
2h●Responded5/5——Jun 26, 2025-
79898885Question about product ingredientsSolvedLowMr. Willard Moen—Ignatius CummerataEmail—2d 18h●Responded7/11——Aug 18, 2025-
96070105Missing items in shipmentSolvedHighDr. Bradly Lind—Eula McKenzieEmail
shade-matchinfluencerrefund
3h○Sent, no reply———Dec 29, 2025-
06321184Restock alert for backorderSolvedNormalBob Langworth—Dr. Mandy McLaughlinEmail
apployalty
2h○Sent, no reply———Apr 20, 2026-
47551759Foundation match helpSolvedNormalJordan Gerlach—Kip Schroeder IVEmail
wholesale
2h●Responded10/11——Nov 7, 2025-
25304999Order arrived damagedSolvedNormalFlorencio McCullough—Chaz RennerEmail—13h⊘Not fired———Jun 8, 2025-
79822620Order arrived damagedSolvedNormalRalph Pagac—Dr. Mandy McLaughlinEmail
gift-card
14h○Sent, no reply———Jun 4, 2025-
04697832Cancel order requestSolvedHighDoris Dickinson—Tommy KuvalisChat
bopissamples
1d 2h○Sent, no reply———Jan 14, 2026-
31236892Cancel subscription / Auto-replenishPendingNormalDr. Henry Tromp DVM—Kaela FriesenChat
appdamaged
-—Skipped———Jul 19, 2025-
41373542Wholesale order questionSolvedLowMs. Josefina Collins—Faith HilllChat
influencerfragrancebopis
2d●Responded3/5——Mar 21, 2026-
15695551Birthday gift not receivedSolvedNormalSkyla HansenHighland Apothecary CoLily RaynorEmail—2d 9h○Sent, no reply———Feb 15, 2026-
00625228Price match requestSolvedNormalTerrance Gottlieb—Kaela FriesenEmail
influencer
23h○Sent, no reply———Aug 16, 2025-
24645491BOPIS order cancelled at storeOpenNormalTonya Koepp MD—Garth DooleyChat—-—Skipped———Mar 31, 2026-
89912158Return after 30-day windowSolvedLowEnrique Walter—Amely PacochaSocial
vipshade-match
2h⊘Not fired———Feb 6, 2026-
94199266BOPIS order cancelled at storeSolvedNormalTyrone Jacobi DVM—Eula McKenzieChat
appgift-cardloyalty
2h○Sent, no reply———Apr 17, 2026-
24587411Address change after shippingPendingLowDarla Torp-McClure PhD—Katrina JohnsEmail—-—Skipped———Oct 8, 2025-
58759849Shipping cost questionSolvedUrgentNorberto Bosco—Mr. Skyla TrantowEmail
damaged
1h●Responded4/5——Oct 13, 2025-
55393843Wrong shade sentSolvedNormalLester Morar—Vilma GusikowskiEmail
influencerapp
3h○Sent, no reply———Feb 4, 2026-
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