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Showing 17,251 - 17,300 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 89252997 | Loyalty points not posting | Solved | Normal |  Laurie Pagac | — |  Mr. Eliza Gerhold IV | Chat | shippinginfluencershade-match | 3h | ●Responded | 10/11 | — | — | Oct 28, 2025 | - |
| 92047433 | App login problem | Solved | Normal |  Carol Baumbach | — |  Vilma Gusikowski | Chat | wholesale | 6h | ○Sent, no reply | — | — | — | Mar 30, 2026 | - |
| 13224811 | Wholesale order question | Pending | Normal |  Savanah Shields | — |  Eula McKenzie | refund | - | —Skipped | — | — | — | Aug 1, 2025 | - | |
| 00794540 | Foundation match help | Solved | Normal |  Pam Carter | — |  Oscar O'Hara | Chat | — | 4h | ●Responded | 3/5 | — | — | May 29, 2025 | - |
| 84520700 | Foundation match help | Solved | Low |  Alfred Quigley | — |  Faith Hilll | Chat | — | 4h | ●Responded | 7/11 | — | — | May 19, 2026 | - |
| 78440905 | Gift card balance question | Solved | Low |  Loyal Jerde | — |  Jacklyn Dare | shade-matchdamaged | 3h | ⊘Not fired | — | — | — | Jul 29, 2025 | - | |
| 06086235 | Price match request | Solved | Normal |  Jordan Gerlach | — | Vilma Gusikowski | Chat | — | 1h | ○Sent, no reply | — | — | — | Jun 6, 2025 | - |
| 64828382 | Missing items in shipment | Solved | Normal |  Tara DuBuque | — |  Yazmin Jast | Chat | samples | 2h | ○Sent, no reply | — | — | — | Nov 12, 2025 | - |
| 69432065 | Cancel order request | Solved | Normal |  Mrs. Brooke Pfeffer | — |  Chaz Renner | Chat | fragrance | 6h | ⊘Not fired | — | — | — | Mar 20, 2026 | - |
| 51372575 | Wholesale order question | Solved | Low |  Dessie Lubowitz | — |  Steve O'Conner | damagedsamples | 16h | ●Responded | 10/11 | — | — | Jan 9, 2026 | - | |
| 11332267 | Where is my order? | Open | Low |  Ron Jakubowski DVM | — |  Leonard Waters-Howell | wholesale | - | —Skipped | — | — | — | Oct 4, 2025 | - | |
| 34529692 | Wrong shade sent | Solved | Normal |  Mr. Cletus Conn PhD | — |  Darryl Jacobi | samplesshipping | 9h | ○Sent, no reply | — | — | — | Aug 22, 2025 | - | |
| 51718080 | Price match request | Pending | Low |  Odie Becker | — |  Lily Raynor | Phone | refundshippingreturns | - | —Skipped | — | — | — | Apr 1, 2026 | - |
| 84597987 | App crashes at checkout | Solved | Low |  Mr. Ottilie Witting | — | Faith Hilll | refundwholesale | 2d 5h | ⊘Not fired | — | — | — | Oct 30, 2025 | - | |
| 05534922 | Insider tier issue | Solved | Normal |  Ginger Schneider | — |  Kaela Friesen | Phone | — | 6h | ●Responded | 5/5 | — | — | Dec 15, 2025 | - |
| 28417709 | Loyalty points not posting | Solved | Normal |  Spencer Morar | — |  Tommy Kuvalis | returnsinfluencer | 14h | ●Responded | 5/5 | — | — | Sep 25, 2025 | - | |
| 42821920 | BOPIS order cancelled at store | Solved | Normal |  Mary Renner | — | Oscar O'Hara | influencerappgift-card | 2d 21h | ○Sent, no reply | — | — | — | Dec 26, 2025 | - | |
| 20200569 | Discount code not working | Solved | High |  Brent Von I | — | Jacklyn Dare | — | 6h | ○Sent, no reply | — | — | — | Sep 22, 2025 | - | |
| 01687275 | App crashes at checkout | Solved | High |  Toby Bruen | — | Steve O'Conner | Chat | shippingvip | 1h | ●Responded | 5/5 | — | — | Jun 6, 2025 | - |
| 40527855 | Influencer code not working | Solved | Normal |  Felix Hartmann | — |  Mr. Lonie Hudson | Chat | vipsamplesreturns | 2h | ○Sent, no reply | — | — | — | Nov 13, 2025 | - |
| 89440081 | Allergic reaction concern | Solved | High |  Latoya Watsica | Silver Lake Studios |  Kip Schroeder IV | — | 1d | ○Sent, no reply | — | — | — | Jul 10, 2025 | - | |
| 28214726 | Foundation match help | Pending | Normal |  Mr. Jorge Doyle | — | Lily Raynor | appfragrancedamaged | - | —Skipped | — | — | — | Aug 1, 2025 | - | |
| 13643260 | Foundation match help | Pending | Normal |  Eldridge Feeney | — | Leonard Waters-Howell | refundinfluencer | - | —Skipped | — | — | — | Apr 30, 2026 | - | |
| 52906365 | BOPIS order cancelled at store | Solved | Normal |  Mr. Sheridan Trantow | — | Eula McKenzie | influencerfragrance | 6h | ●Responded | 3/5 | — | — | Aug 9, 2025 | - | |
| 92194552 | Foundation match help | Open | Normal |  Heather Kuhic | — | Jacklyn Dare | — | - | —Skipped | — | — | — | May 15, 2026 | - | |
| 44116420 | Price match request | Solved | Normal |  Lessie Wolff | — |  Mr. Cade Senger | gift-cardreturns | 1d 20h | ○Sent, no reply | — | — | — | Nov 28, 2025 | - | |
| 74126154 | BOPIS order cancelled at store | Pending | High |  Ms. Linda Funk | — |  Katrina Johns | Chat | bopisinfluencer | - | —Skipped | — | — | — | Mar 9, 2026 | - |
| 71668878 | Pro discount enrollment | Solved | Normal |  Audie Windler | — | Lily Raynor | Chat | loyalty | 20h | ○Sent, no reply | — | — | — | Oct 30, 2025 | - |
| 56756666 | Address change after shipping | Solved | Normal |  Alton Greenfelder | — | Eula McKenzie | vipshade-matchrefund | 15h | ●Responded | 4/5 | — | — | Jul 16, 2025 | - | |
| 77538727 | Wrong shade sent | Solved | High |  Alda Pagac | — |  Mr. Skyla Trantow | wholesale | 1d | ●Responded | 10/11 | — | — | Jul 10, 2025 | - | |
| 09717760 | Item authenticity concern | Solved | Normal |  D'angelo Rohan | — | Steve O'Conner | Chat | gift-cardbopis | 8h | ●Responded | 5/5 | — | — | May 18, 2026 | - |
| 53958508 | Klarna / Afterpay split issue | Solved | Normal |  Deven Waters | Verde Concierge |  Miss Amber Hintz Sr. | fragrancevipwholesale | 5h | ●Responded | 1/5 | — | — | Jul 30, 2025 | - | |
| 34847333 | Cancel order request | Solved | Low |  Orval Considine I | — | Mr. Lonie Hudson | Chat | shippingbopisreturns | 2h | ●Responded | 5/5 | — | — | Jun 26, 2025 | - |
| 79898885 | Question about product ingredients | Solved | Low |  Mr. Willard Moen | — |  Ignatius Cummerata | — | 2d 18h | ●Responded | 7/11 | — | — | Aug 18, 2025 | - | |
| 96070105 | Missing items in shipment | Solved | High |  Dr. Bradly Lind | — | Eula McKenzie | shade-matchinfluencerrefund | 3h | ○Sent, no reply | — | — | — | Dec 29, 2025 | - | |
| 06321184 | Restock alert for backorder | Solved | Normal |  Bob Langworth | — |  Dr. Mandy McLaughlin | apployalty | 2h | ○Sent, no reply | — | — | — | Apr 20, 2026 | - | |
| 47551759 | Foundation match help | Solved | Normal | Jordan Gerlach | — | Kip Schroeder IV | wholesale | 2h | ●Responded | 10/11 | — | — | Nov 7, 2025 | - | |
| 25304999 | Order arrived damaged | Solved | Normal |  Florencio McCullough | — | Chaz Renner | — | 13h | ⊘Not fired | — | — | — | Jun 8, 2025 | - | |
| 79822620 | Order arrived damaged | Solved | Normal |  Ralph Pagac | — | Dr. Mandy McLaughlin | gift-card | 14h | ○Sent, no reply | — | — | — | Jun 4, 2025 | - | |
| 04697832 | Cancel order request | Solved | High |  Doris Dickinson | — | Tommy Kuvalis | Chat | bopissamples | 1d 2h | ○Sent, no reply | — | — | — | Jan 14, 2026 | - |
| 31236892 | Cancel subscription / Auto-replenish | Pending | Normal |  Dr. Henry Tromp DVM | — | Kaela Friesen | Chat | appdamaged | - | —Skipped | — | — | — | Jul 19, 2025 | - |
| 41373542 | Wholesale order question | Solved | Low |  Ms. Josefina Collins | — | Faith Hilll | Chat | influencerfragrancebopis | 2d | ●Responded | 3/5 | — | — | Mar 21, 2026 | - |
| 15695551 | Birthday gift not received | Solved | Normal |  Skyla Hansen | Highland Apothecary Co | Lily Raynor | — | 2d 9h | ○Sent, no reply | — | — | — | Feb 15, 2026 | - | |
| 00625228 | Price match request | Solved | Normal |  Terrance Gottlieb | — | Kaela Friesen | influencer | 23h | ○Sent, no reply | — | — | — | Aug 16, 2025 | - | |
| 24645491 | BOPIS order cancelled at store | Open | Normal |  Tonya Koepp MD | — |  Garth Dooley | Chat | — | - | —Skipped | — | — | — | Mar 31, 2026 | - |
| 89912158 | Return after 30-day window | Solved | Low |  Enrique Walter | — |  Amely Pacocha | Social | vipshade-match | 2h | ⊘Not fired | — | — | — | Feb 6, 2026 | - |
| 94199266 | BOPIS order cancelled at store | Solved | Normal |  Tyrone Jacobi DVM | — | Eula McKenzie | Chat | appgift-cardloyalty | 2h | ○Sent, no reply | — | — | — | Apr 17, 2026 | - |
| 24587411 | Address change after shipping | Pending | Low |  Darla Torp-McClure PhD | — | Katrina Johns | — | - | —Skipped | — | — | — | Oct 8, 2025 | - | |
| 58759849 | Shipping cost question | Solved | Urgent |  Norberto Bosco | — | Mr. Skyla Trantow | damaged | 1h | ●Responded | 4/5 | — | — | Oct 13, 2025 | - | |
| 55393843 | Wrong shade sent | Solved | Normal |  Lester Morar | — | Vilma Gusikowski | influencerapp | 3h | ○Sent, no reply | — | — | — | Feb 4, 2026 | - |