External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 07141738 | Missing items in shipment | Solved | Normal | — | wholesale | 15h | ○Sent, no reply | — | — | — | Apr 7, 2026 | - | |||
| 04529007 | Foundation match help | Solved | High | — | — | 1h | ○Sent, no reply | — | — | — | Oct 16, 2025 | - | |||
| 38960377 | App crashes at checkout | Solved | Low | — | — | 1d 9h | ○Sent, no reply | — | — | — | Nov 25, 2025 | - | |||
| 57150170 | Klarna / Afterpay split issue | Solved | Normal | — | bopisinfluencerrefund | 3h | ○Sent, no reply | — | — | — | Feb 10, 2026 | - | |||
| 97642340 | Shipping cost question | Solved | Normal | — | — | 2h | ●Responded | 1/5 | — | — | Aug 28, 2025 | - | |||
| 12528953 | App crashes at checkout | Open | Low | — | influencerrefund | - | —Skipped | — | — | — | Apr 23, 2026 | - | |||
| 80186727 | Loyalty points not posting | Solved | Normal | — | damagedloyalty | 5h | ⊘Not fired | — | — | — | Jan 6, 2026 | - | |||
| 65592132 | Price match request | Solved | Urgent | — | samplesreturns | 6h | ⊘Not fired | — | — | — | Oct 16, 2025 | - | |||
| 86740936 | Cancel subscription / Auto-replenish | Solved | Normal | — | Chat | bopisapp | 6h | ⊘Not fired | — | — | — | Dec 17, 2025 | - | ||
| 01033030 | Cancel order request | Solved | High | — | Phone | samplesappbopis | 2h | ○Sent, no reply | — | — | — | Nov 25, 2025 | - | ||
| 66059960 | Pro discount enrollment | Solved | Normal | — | Chat | gift-cardsamples | 4h | ○Sent, no reply | — | — | — | May 27, 2025 | - | ||
| 99829113 | App login problem | Solved | Normal | — | wholesale | 2d 18h | ○Sent, no reply | — | — | — | May 11, 2026 | - | |||
| 16549759 | Restock alert for backorder | Solved | High | — | Social | gift-card | 8h | ⊘Not fired | — | — | — | Dec 19, 2025 | - | ||
| 03275056 | Order arrived damaged | Solved | Normal | — | bopisrefundapp | 1d | ○Sent, no reply | — | — | — | Sep 25, 2025 | - | |||
| 47611259 | Refund not received | Open | Urgent | — | Chat | gift-cardfragrancewholesale | - | —Skipped | — | — | — | Mar 9, 2026 | - | ||
| 47126190 | Loyalty points not posting | Solved | Normal | — | shipping | 7h | ○Sent, no reply | — | — | — | Oct 23, 2025 | - | |||
| 37927849 | Where is my order? | Solved | Normal | — | Chat | — | 4h | ○Sent, no reply | — | — | — | May 2, 2026 | - | ||
| 79591397 | Birthday gift not received | Solved | Normal | — | loyalty | 19h | ○Sent, no reply | — | — | — | Jun 17, 2025 | - | |||
| 10145736 | Influencer code not working | Solved | Normal | — | Chat | influencerviployalty | 22h | ●Responded | 3/5 | — | — | May 6, 2026 | - | ||
| 73197174 | Birthday gift not received | Solved | Low | — | Chat | refundfragranceshade-match | 2h | ○Sent, no reply | — | — | — | Sep 9, 2025 | - | ||
| 21229570 | Missing samples in order | Pending | Normal | — | — | - | —Skipped | — | — | — | Mar 4, 2026 | - | |||
| 74473751 | Item authenticity concern | Solved | Normal | — | gift-cardfragrancedamaged | 4d 19h | ○Sent, no reply | — | — | — | Jul 4, 2025 | - | |||
| 56125748 | Foundation match help | Solved | Normal | — | vipgift-card | 4h | ●Responded | 4/5 | — | — | Jul 17, 2025 | - | |||
| 74547539 | Missing samples in order | Pending | Low | — | bopiswholesaledamaged | - | —Skipped | — | — | — | May 12, 2026 | - | |||
| 72301460 | Where is my order? | Solved | Normal | — | Social | — | 14h | ⊘Not fired | — | — | — | Oct 24, 2025 | - | ||
| 38142270 | Gift card balance question | Solved | Normal | — | Chat | — | 1d 3h | ●Responded | 9/11 | — | — | Sep 13, 2025 | - | ||
| 20281756 | Restock alert for backorder | Pending | Normal | — | Chat | wholesale | - | —Skipped | — | — | — | Jul 30, 2025 | - | ||
| 84955491 | Allergic reaction concern | Solved | Normal | — | damagedshipping | 14h | ○Sent, no reply | — | — | — | Aug 22, 2025 | - | |||
| 37864915 | BOPIS pickup not ready | Solved | Low | — | Phone | samplesinfluencerwholesale | 3d | ●Responded | 4/5 | — | — | Jan 14, 2026 | - | ||
| 41252783 | Missing items in shipment | Solved | High | — | Chat | — | 1d 16h | ●Responded | 4/5 | — | — | Oct 28, 2025 | - | ||
| 67344524 | Birthday gift not received | Solved | Normal | — | shade-matchdamaged | 2h | ○Sent, no reply | — | — | — | Aug 20, 2025 | - | |||
| 40643261 | Wholesale order question | Solved | Normal | — | Chat | influencer | 2d 23h | ●Responded | 4/5 | — | — | Jul 8, 2025 | - | ||
| 06270655 | Missing samples in order | Solved | Low | — | Phone | appvip | 2d 5h | ○Sent, no reply | — | — | — | Sep 15, 2025 | - | ||
| 41503620 | Question about product ingredients | Solved | Normal | — | wholesalebopis | 4h | ●Responded | 4/5 | — | — | Jun 9, 2025 | - | |||
| 76266560 | Pro discount enrollment | Solved | Low | — | gift-cardinfluencer | 2d 6h | ○Sent, no reply | — | — | — | Jul 9, 2025 | - | |||
| 51731380 | Cancel order request | Solved | Normal | — | gift-card | 2d 17h | ○Sent, no reply | — | — | — | Sep 25, 2025 | - | |||
| 72871626 | Cancel order request | Solved | Normal | — | Chat | returnsgift-card | 2d 23h | ○Sent, no reply | — | — | — | Sep 18, 2025 | - | ||
| 74515965 | Missing samples in order | Solved | Normal | — | app | 2h | ○Sent, no reply | — | — | — | Apr 11, 2026 | - | |||
| 08126650 | Question about product ingredients | Solved | Low | — | Chat | samplesdamaged | 18h | ○Sent, no reply | — | — | — | Nov 7, 2025 | - | ||
| 04409625 | Lost package follow-up | Solved | Low | — | samplesfragranceinfluencer | 1h | ○Sent, no reply | — | — | — | May 24, 2025 | - | |||
| 09964495 | Shipping cost question | Solved | Normal | — | shade-matchdamaged | 21h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - | |||
| 91040799 | Foundation match help | Solved | Normal | — | shade-matchloyaltyinfluencer | 6h | ○Sent, no reply | — | — | — | May 13, 2026 | - | |||
| 07429139 | Store experience feedback | Solved | Normal | — | bopis | 6h | ●Responded | 10/11 | — | — | Aug 25, 2025 | - | |||
| 76692738 | Restock alert for backorder | Solved | Urgent | Studio Eleven | — | 21h | ⊘Not fired | — | — | — | Mar 10, 2026 | - | |||
| 81017761 | Missing items in shipment | Solved | Normal | — | wholesale | 18h | ○Sent, no reply | — | — | — | Sep 25, 2025 | - | |||
| 31756724 | Insider tier issue | Solved | Urgent | — | Chat | — | 2d 8h | ●Responded | 1/5 | — | — | Apr 16, 2026 | - | ||
| 32467146 | Missing samples in order | Solved | Low | — | — | 2d 11h | ●Responded | 3/5 | — | — | Oct 30, 2025 | - | |||
| 42743192 | Pro discount enrollment | Solved | Normal | — | — | 4h | ○Sent, no reply | — | — | — | Apr 23, 2026 | - | |||
| 03750861 | Loyalty points not posting | Open | Urgent | — | Chat | app | - | —Skipped | — | — | — | Apr 10, 2026 | - | ||
| 09606776 | App login problem | Solved | Normal | — | Phone | — | 4h | ○Sent, no reply | — | — | — | Jul 15, 2025 | - |