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Showing 20,151 - 20,200 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 67941425 | Insider tier issue | Solved | Normal |  Miss Jayden Ferry II | — |  Amely Pacocha | Chat | vip | 1h | ○Sent, no reply | — | — | — | Sep 6, 2025 | - |
| 28423285 | Cancel subscription / Auto-replenish | Solved | Low |  Carol Morissette | — |  Mr. Lonie Hudson | bopisgift-cardvip | 3h | ○Sent, no reply | — | — | — | Oct 17, 2025 | - | |
| 41848297 | Cancel order request | Solved | Normal |  Petra Bogisich | — |  Darryl Jacobi | samplesrefund | 1h | ○Sent, no reply | — | — | — | Jun 2, 2025 | - | |
| 86236223 | Allergic reaction concern | Solved | Normal |  Rafael Hamill-Dach | — |  Julie Hodkiewicz | Phone | loyalty | 2d 21h | ○Sent, no reply | — | — | — | Sep 16, 2025 | - |
| 97241520 | Foundation match help | Solved | Low |  Hugh Cummerata | — |  Mr. Cade Senger | fragrancewholesalereturns | 4h | ○Sent, no reply | — | — | — | Jun 23, 2025 | - | |
| 20974467 | Insider tier issue | Solved | Normal |  Roland Ortiz-McGlynn | — |  Steve O'Conner | Chat | damagedfragrance | 19h | ○Sent, no reply | — | — | — | Jun 18, 2025 | - |
| 57367561 | Missing items in shipment | Solved | Normal |  Daniel Kovacek | — | Mr. Cade Senger | — | 4h | ●Responded | 9/11 | — | — | Dec 16, 2025 | - | |
| 50983516 | Cancel subscription / Auto-replenish | Solved | Normal |  Anibal Barton | — |  Ignatius Cummerata | fragranceapp | 4h | ○Sent, no reply | — | — | — | Nov 8, 2025 | - | |
| 25396112 | Influencer code not working | Solved | Urgent |  Cordie Jaskolski | — |  Faith Hilll | vipbopis | 6h | ○Sent, no reply | — | — | — | Apr 21, 2026 | - | |
| 69633646 | BOPIS pickup not ready | Solved | High |  Alicia Tremblay | — |  Mr. Skyla Trantow | Chat | returnsfragrance | 3h | ●Responded | 5/5 | — | — | Jan 2, 2026 | - |
| 96701917 | Influencer code not working | Solved | High |  Jeanne Gleason | — |  Garth Dooley | loyaltywholesalerefund | 16h | ●Responded | 4/5 | — | — | Feb 22, 2026 | - | |
| 72434956 | Loyalty points not posting | Pending | High |  Wilmer Luettgen | — | Darryl Jacobi | returns | - | —Skipped | — | — | — | Oct 9, 2025 | - | |
| 59352298 | Lost package follow-up | Solved | High |  Leopoldo Frami-Muller | — |  Lily Raynor | — | 4h | ○Sent, no reply | — | — | — | Sep 14, 2025 | - | |
| 41577733 | BOPIS order cancelled at store | Solved | Normal |  Fleta Cassin-Rippin MD | — | Faith Hilll | Chat | wholesalesamplesgift-card | 1h | ●Responded | 3/5 | — | — | Aug 29, 2025 | - |
| 53467495 | Address change after shipping | Pending | High |  Lynette Ritchie | — | Steve O'Conner | shade-matchfragrancegift-card | - | —Skipped | — | — | — | Jun 11, 2025 | - | |
| 55641920 | Return after 30-day window | Open | Normal |  Sedrick Batz | — | Mr. Skyla Trantow | Chat | — | - | —Skipped | — | — | — | May 8, 2026 | - |
| 08789218 | Allergic reaction concern | Solved | Normal |  Randal Dickens Jr. | — | Faith Hilll | Phone | damaged | 5h | ○Sent, no reply | — | — | — | Apr 22, 2026 | - |
| 34370741 | App crashes at checkout | Solved | Low |  Michelle Schaefer | — |  Leonard Waters-Howell | fragranceshade-matchdamaged | 3d | ●Responded | 4/5 | — | — | Apr 30, 2026 | - | |
| 76064092 | Restock alert for backorder | Pending | Urgent |  Olga Hegmann | — | Julie Hodkiewicz | Phone | — | - | —Skipped | — | — | — | Feb 18, 2026 | - |
| 99469468 | Order arrived damaged | Solved | Normal |  Jolie Rau | — | Ignatius Cummerata | influencervipsamples | 3h | ⊘Not fired | — | — | — | Aug 22, 2025 | - | |
| 56173488 | Insider tier issue | Pending | Urgent |  Yolanda Klocko | — |  Kip Schroeder IV | fragrancesamples | - | —Skipped | — | — | — | Sep 6, 2025 | - | |
| 51233816 | Item authenticity concern | Solved | Low |  Nikolas Terry | — |  Mr. Eliza Gerhold IV | Chat | gift-cardshade-matchinfluencer | 2d 12h | ●Responded | 4/5 | — | — | Aug 28, 2025 | - |
| 01645594 | Wrong shade sent | Solved | Normal |  Melanie Schmidt II | — |  Yazmin Jast | — | 1h | ●Responded | 10/11 | — | — | May 13, 2026 | - | |
| 04054844 | Question about product ingredients | Solved | Normal |  Mya Streich | — |  Oscar O'Hara | Chat | — | 6h | ●Responded | 10/11 | — | — | Oct 29, 2025 | - |
| 03392444 | Item authenticity concern | Solved | Normal |  Harmony Walter V | — | Yazmin Jast | Chat | — | 7h | ○Sent, no reply | — | — | — | Jul 11, 2025 | - |
| 61415544 | App login problem | Solved | High |  Rhett Ondricka DDS | — |  Dr. Mandy McLaughlin | influencer | 4h | ●Responded | 3/5 | — | — | Aug 20, 2025 | - | |
| 23712477 | Cancel subscription / Auto-replenish | Solved | Normal |  Amos Mills | — |  Kaela Friesen | samplesbopiswholesale | 1h | ○Sent, no reply | — | — | — | Jul 14, 2025 | - | |
| 87596976 | Pro discount enrollment | Solved | Normal |  Tyreek D'Amore | — | Darryl Jacobi | damagedreturnsshipping | 1d 2h | ⊘Not fired | — | — | — | Jan 30, 2026 | - | |
| 98703192 | Cancel subscription / Auto-replenish | Solved | High |  Carrie Daugherty Jr. | — | Mr. Lonie Hudson | Chat | — | 1h | ●Responded | 5/5 | — | — | Feb 16, 2026 | - |
| 47622366 | Insider tier issue | Solved | Normal |  Laurie Pagac | — |  Miss Amber Hintz Sr. | — | 5h | ●Responded | 5/5 | — | — | Dec 1, 2025 | - | |
| 32659017 | Cancel order request | Solved | Low |  Demetrius Koelpin | — | Leonard Waters-Howell | returns | 16h | ○Sent, no reply | — | — | — | Dec 19, 2025 | - | |
| 82100005 | Influencer code not working | Solved | Normal |  Josue Huel | — |  Chaz Renner | Chat | — | 14h | ○Sent, no reply | — | — | — | Aug 29, 2025 | - |
| 60016014 | Klarna / Afterpay split issue | Solved | Normal |  Dariana Bradtke | — |  Jacklyn Dare | Chat | wholesaleshade-matchshipping | 2d 2h | ⊘Not fired | — | — | — | Jan 21, 2026 | - |
| 59920209 | Loyalty points not posting | Solved | Normal |  Darrick Haley | — | Chaz Renner | — | 12h | ○Sent, no reply | — | — | — | Jul 18, 2025 | - | |
| 56461994 | Price match request | Solved | Low |  Oma Kutch Sr. | — |  Tommy Kuvalis | samplesdamaged | 1h | ○Sent, no reply | — | — | — | Feb 5, 2026 | - | |
| 42477711 | Order arrived damaged | Solved | Normal |  Damien Stehr | — |  Katrina Johns | Chat | vip | 5h | ●Responded | 9/11 | — | — | May 10, 2026 | - |
| 66955975 | Wrong shade sent | Solved | Normal |  Salvador Simonis | — |  Vilma Gusikowski | Chat | app | 19h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - |
| 08797437 | Influencer code not working | Solved | Normal |  Terrance Gottlieb | — | Garth Dooley | — | 12h | ○Sent, no reply | — | — | — | Apr 2, 2026 | - | |
| 67606107 | Lost package follow-up | Solved | High |  Stephan Gorczany | — | Ignatius Cummerata | Phone | gift-card | 3h | ⊘Not fired | — | — | — | Sep 19, 2025 | - |
| 11190191 | Wrong shade sent | Open | Normal |  Alisa Ward | — | Leonard Waters-Howell | Phone | samplesdamagedloyalty | - | —Skipped | — | — | — | Dec 17, 2025 | - |
| 76450396 | Item authenticity concern | Solved | Low |  Brandi Wehner | — | Jacklyn Dare | Social | samplesdamaged | 2h | ⊘Not fired | — | — | — | Apr 8, 2026 | - |
| 36978136 | Allergic reaction concern | Solved | Low |  Mr. Helene Stark | — | Kip Schroeder IV | shade-matchrefund | 2h | ○Sent, no reply | — | — | — | Jun 26, 2025 | - | |
| 34998342 | Allergic reaction concern | Pending | High |  Nora Schumm | — | Mr. Eliza Gerhold IV | samplesapp | - | —Skipped | — | — | — | Jul 31, 2025 | - | |
| 27135348 | Influencer code not working | Solved | Normal |  Tracy Fadel | — | Darryl Jacobi | vipgift-card | 6h | ○Sent, no reply | — | — | — | Jan 22, 2026 | - | |
| 51116290 | Refund not received | Solved | High |  Hans Jones | — | Lily Raynor | Chat | damagedgift-card | 1d | ●Responded | 9/11 | — | — | Jul 25, 2025 | - |
| 70004656 | Missing samples in order | Solved | Normal |  Sophie Feeney | — | Amely Pacocha | Chat | influencer | 5h | ○Sent, no reply | — | — | — | May 30, 2025 | - |
| 35203894 | Where is my order? | Solved | Urgent |  Geraldine Dooley V | — | Leonard Waters-Howell | vipshade-match | 7h | ○Sent, no reply | — | — | — | Oct 17, 2025 | - | |
| 64857515 | Gift card balance question | Solved | Normal |  Cristal Rippin | — | Kaela Friesen | wholesalefragrance | 3d 20h | ○Sent, no reply | — | — | — | Feb 6, 2026 | - | |
| 95256659 | Missing items in shipment | Solved | Low |  Barbara Langworth | — | Mr. Eliza Gerhold IV | damagedvipgift-card | 6h | ○Sent, no reply | — | — | — | Apr 17, 2026 | - | |
| 17206519 | Discount code not working | Solved | High |  Sabrina Klocko | — | Mr. Skyla Trantow | — | 2d 5h | ●Responded | 7/11 | — | — | Apr 9, 2026 | - |