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Showing 2,951 - 3,000 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 97593493 | Lost package follow-up | Closed | Urgent |  Hugh O'Hara | — |  Yazmin Jast | — | 1h | ●Responded | 4/5 | — | — | Feb 27, 2026 | Mar 3, 2026 | |
| 61985345 | Cancel order request | Closed | High |  Eugene Spencer | — |  Leonard Waters-Howell | returns | 1h | ○Sent, no reply | — | — | — | Feb 27, 2026 | Mar 3, 2026 | |
| 25878649 | Pro discount enrollment | Closed | Normal |  Rex Crist | — |  Mr. Cade Senger | Social | gift-cardsamplesfragrance | 1d | ⊘Not fired | — | — | — | Feb 27, 2026 | Mar 3, 2026 |
| 67017430 | Birthday gift not received | Closed | High |  Jeannie Ledner | — |  Steve O'Conner | Social | wholesale | 1d | ⊘Not fired | — | — | — | Feb 26, 2026 | Mar 3, 2026 |
| 38836020 | Refund not received | Closed | Normal |  Brandi Wehner | — |  Mr. Eliza Gerhold IV | Chat | samplesfragrance | 23h | ●Responded | 3/5 | — | — | Feb 26, 2026 | Mar 3, 2026 |
| 02637446 | Where is my order? | Closed | Normal |  Tammy Streich-Hegmann | — |  Jacklyn Dare | Chat | appbopis | 1d 20h | ●Responded | 4/5 | — | — | Feb 24, 2026 | Mar 3, 2026 |
| 42156656 | App crashes at checkout | Closed | Normal |  Mr. Wallace Rau | — |  Ignatius Cummerata | shade-matchwholesaleshipping | 20h | ⊘Not fired | — | — | — | Feb 24, 2026 | Mar 3, 2026 | |
| 50157519 | Item authenticity concern | Closed | Normal |  Jonatan Hammes-Toy | — |  Julie Hodkiewicz | gift-cardloyaltybopis | 1d 18h | ●Responded | 9/11 | — | — | Feb 27, 2026 | Mar 3, 2026 | |
| 00495626 | Discount code not working | Closed | High |  Bettye Gislason | — |  Chaz Renner | Chat | influencersamplesdamaged | 2d 16h | ●Responded | 4/5 | — | — | Feb 25, 2026 | Mar 3, 2026 |
| 91834051 | Missing samples in order | Closed | Low |  Sienna Morar | — |  Dr. Mandy McLaughlin | — | 11h | ●Responded | 5/5 | — | — | Mar 1, 2026 | Mar 3, 2026 | |
| 47385535 | Price match request | Closed | Low |  Santa Baumbach DVM | — |  Faith Hilll | — | 10h | ○Sent, no reply | — | — | — | Feb 25, 2026 | Mar 3, 2026 | |
| 54319849 | Item authenticity concern | Closed | Normal |  Marquise Harvey | — |  Kip Schroeder IV | bopis | 10h | ⊘Not fired | — | — | — | Feb 23, 2026 | Mar 3, 2026 | |
| 83888556 | Wrong shade sent | Closed | Normal |  Anthony Schaefer | — | Kip Schroeder IV | refund | 1d 9h | ○Sent, no reply | — | — | — | Feb 24, 2026 | Mar 2, 2026 | |
| 64034112 | App login problem | Closed | Normal |  Lessie Wolff | — |  Darryl Jacobi | Phone | — | 9h | ○Sent, no reply | — | — | — | Feb 23, 2026 | Mar 2, 2026 |
| 81962014 | Price match request | Closed | Low |  Opal Considine | — | Leonard Waters-Howell | samples | 8h | ⊘Not fired | — | — | — | Feb 26, 2026 | Mar 2, 2026 | |
| 20252520 | Cancel order request | Closed | Urgent |  Shelia Jakubowski | — |  Mr. Lonie Hudson | Chat | bopisloyalty | 2d 8h | ⊘Not fired | — | — | — | Feb 26, 2026 | Mar 2, 2026 |
| 59008180 | App crashes at checkout | Closed | Normal |  Jett Wolff | — | Steve O'Conner | fragrancerefund | 6h | ○Sent, no reply | — | — | — | Feb 26, 2026 | Mar 2, 2026 | |
| 06434447 | Foundation match help | Closed | Normal |  Robyn Price | — |  Tommy Kuvalis | — | 6h | ○Sent, no reply | — | — | — | Feb 28, 2026 | Mar 2, 2026 | |
| 08193100 | App login problem | Closed | Normal |  Maxine Kohler | — |  Mr. Skyla Trantow | Chat | returnssamples | 6h | ●Responded | 5/5 | — | — | Feb 23, 2026 | Mar 2, 2026 |
| 11823752 | Missing items in shipment | Closed | Normal |  Claud Schaefer | — | Tommy Kuvalis | Chat | refund | 5h | ●Responded | 10/11 | — | — | Feb 27, 2026 | Mar 2, 2026 |
| 75317111 | Loyalty points not posting | Closed | Low |  Margie Quigley-Boehm | — |  Kaela Friesen | — | 5h | ○Sent, no reply | — | — | — | Feb 24, 2026 | Mar 2, 2026 | |
| 19193629 | Lost package follow-up | Closed | High |  Lauren Bergnaum | — |  Garth Dooley | Chat | fragrancevipsamples | 5h | ○Sent, no reply | — | — | — | Feb 23, 2026 | Mar 2, 2026 |
| 31520118 | Pro discount enrollment | Closed | Normal |  Jackie Wintheiser | — | Kaela Friesen | Phone | shade-matchreturnsgift-card | 5h | ●Responded | 5/5 | — | — | Feb 26, 2026 | Mar 2, 2026 |
| 36894431 | Wrong shade sent | Closed | Normal |  Maude Bogan | — | Darryl Jacobi | Phone | appdamagedshipping | 4h | ●Responded | 3/5 | — | — | Feb 23, 2026 | Mar 2, 2026 |
| 35769502 | Restock alert for backorder | Closed | Normal |  Ana Senger | — |  Eula McKenzie | Phone | appdamaged | 2d 4h | ●Responded | 2/5 | — | — | Feb 23, 2026 | Mar 2, 2026 |
| 39994765 | Shipping cost question | Closed | Low |  Dr. Elsa Stroman DVM | — | Dr. Mandy McLaughlin | — | 4h | ○Sent, no reply | — | — | — | Feb 26, 2026 | Mar 2, 2026 | |
| 55830350 | App crashes at checkout | Closed | Normal |  Carol Morissette | — | Mr. Eliza Gerhold IV | Chat | shipping | 4h | ⊘Not fired | — | — | — | Feb 23, 2026 | Mar 2, 2026 |
| 12707936 | Loyalty points not posting | Closed | Normal |  Matthew Mann | — | Darryl Jacobi | Chat | — | 4h | ⊘Not fired | — | — | — | Feb 28, 2026 | Mar 2, 2026 |
| 45150189 | BOPIS order cancelled at store | Closed | High |  Gennaro Jaskolski | — |  Amely Pacocha | Chat | vipshade-match | 3h | ○Sent, no reply | — | — | — | Feb 27, 2026 | Mar 2, 2026 |
| 04364900 | Price match request | Closed | Low |  Ebony Bosco | — |  Lily Raynor | Phone | fragrancevipsamples | 3h | ⊘Not fired | — | — | — | Feb 26, 2026 | Mar 2, 2026 |
| 74047902 | Allergic reaction concern | Closed | Normal |  Zachary Schmidt-Hudson | — | Leonard Waters-Howell | fragranceshade-match | 1d 3h | ○Sent, no reply | — | — | — | Feb 27, 2026 | Mar 2, 2026 | |
| 43304803 | Loyalty points not posting | Closed | Urgent |  Lesly Watsica | — | Eula McKenzie | Chat | shade-matchshippingrefund | 3h | ○Sent, no reply | — | — | — | Feb 28, 2026 | Mar 2, 2026 |
| 69739468 | Loyalty points not posting | Closed | Normal |  Mr. Rufus Will I | — | Darryl Jacobi | returns | 3h | ○Sent, no reply | — | — | — | Feb 28, 2026 | Mar 2, 2026 | |
| 42750502 | Birthday gift not received | Closed | Normal |  Daniel Kerluke | — | Eula McKenzie | damagedshade-match | 3h | ●Responded | 5/5 | — | — | Feb 25, 2026 | Mar 2, 2026 | |
| 65195642 | Loyalty points not posting | Closed | Normal |  Mr. Dexter Walker-Koch | — | Tommy Kuvalis | Chat | shade-matchreturns | 2h | ●Responded | 5/5 | — | — | Feb 23, 2026 | Mar 2, 2026 |
| 37484923 | Influencer code not working | Closed | High |  Norberto Kertzmann | — | Amely Pacocha | gift-cardsamples | 2h | ○Sent, no reply | — | — | — | Feb 27, 2026 | Mar 2, 2026 | |
| 17957421 | Allergic reaction concern | Closed | Normal |  Theron Wyman | — | Amely Pacocha | Chat | damaged | 2h | ○Sent, no reply | — | — | — | Feb 24, 2026 | Mar 2, 2026 |
| 54676935 | Address change after shipping | Closed | Normal |  Demetrius Koelpin | — | Mr. Skyla Trantow | vipfragrancedamaged | 2h | ●Responded | 3/5 | — | — | Feb 26, 2026 | Mar 2, 2026 | |
| 37920365 | Store experience feedback | Closed | Normal |  Pasquale Hauck II | — | Ignatius Cummerata | Phone | — | 2h | ○Sent, no reply | — | — | — | Feb 28, 2026 | Mar 2, 2026 |
| 72218307 | Missing items in shipment | Closed | Normal |  Felicia Reinger | Silver Lake Studios | Ignatius Cummerata | — | 2h | ●Responded | 9/11 | — | — | Feb 28, 2026 | Mar 2, 2026 | |
| 27532083 | Loyalty points not posting | Closed | Normal |  Emiliano Wiegand | — | Tommy Kuvalis | Chat | gift-cardwholesalerefund | 2h | ○Sent, no reply | — | — | — | Feb 24, 2026 | Mar 2, 2026 |
| 28308634 | Order arrived damaged | Closed | Normal |  Alton Greenfelder | — |  Vilma Gusikowski | loyaltyshipping | 1h | ○Sent, no reply | — | — | — | Feb 26, 2026 | Mar 2, 2026 | |
| 86162862 | Shipping cost question | Closed | Low |  Reta Cole-Crist | — | Mr. Skyla Trantow | gift-cardwholesale | 2d 23h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Mar 2, 2026 | |
| 49737349 | Price match request | Closed | Low |  Eleonore Blick | — | Mr. Lonie Hudson | Social | loyalty | 1d 23h | ⊘Not fired | — | — | — | Feb 27, 2026 | Mar 2, 2026 |
| 81945207 | Birthday gift not received | Closed | Normal |  Shanie Wolff | — | Chaz Renner | loyalty | 2d 20h | ○Sent, no reply | — | — | — | Feb 25, 2026 | Mar 2, 2026 | |
| 34617393 | Insider tier issue | Closed | Normal |  Salvatore Hammes | — | Amely Pacocha | Phone | gift-card | 20h | ⊘Not fired | — | — | — | Feb 24, 2026 | Mar 2, 2026 |
| 09511226 | Wholesale order question | Closed | Normal |  Mrs. Penny Muller-Howell | — | Ignatius Cummerata | app | 9d 18h | ○Sent, no reply | — | — | — | Feb 13, 2026 | Mar 2, 2026 | |
| 69593478 | Where is my order? | Closed | Low |  Hester Larkin | — | Jacklyn Dare | samplesapp | 17h | ●Responded | 4/5 | — | — | Feb 26, 2026 | Mar 2, 2026 | |
| 54357693 | Lost package follow-up | Closed | Normal |  Lera Reichel DVM | — |  Katrina Johns | appbopis | 16h | ●Responded | 10/11 | — | — | Feb 28, 2026 | Mar 2, 2026 | |
| 76490730 | Address change after shipping | Closed | Normal |  Sara Boehm | — | Darryl Jacobi | Chat | — | 15h | ○Sent, no reply | — | — | — | Feb 28, 2026 | Mar 2, 2026 |