External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 76141713 | Pro discount enrollment | Closed | Normal | — | Phone | appfragranceinfluencer | 4h | ○Sent, no reply | — | — | — | Oct 1, 2025 | Oct 6, 2025 | ||
| 33105439 | Price match request | Closed | Low | — | damaged | 4h | ●Responded | 4/5 | — | — | Sep 29, 2025 | Oct 6, 2025 | |||
| 14320687 | Wholesale order question | Closed | High | — | Chat | samplesreturnsvip | 3h | ○Sent, no reply | — | — | — | Sep 29, 2025 | Oct 6, 2025 | ||
| 80427058 | Missing samples in order | Closed | High | — | Phone | returns | 3h | ○Sent, no reply | — | — | — | Sep 29, 2025 | Oct 6, 2025 | ||
| 10962896 | Missing items in shipment | Closed | Normal | — | Chat | damaged | 3h | ○Sent, no reply | — | — | — | Oct 1, 2025 | Oct 6, 2025 | ||
| 71458496 | Lost package follow-up | Closed | Low | — | samples | 3h | ●Responded | 5/5 | — | — | Oct 2, 2025 | Oct 6, 2025 | |||
| 89568214 | Address change after shipping | Closed | Normal | — | app | 2h | ○Sent, no reply | — | — | — | Oct 2, 2025 | Oct 6, 2025 | |||
| 47329626 | Loyalty points not posting | Closed | Normal | — | Chat | samplesinfluencer | 2h | ●Responded | 5/5 | — | — | Oct 2, 2025 | Oct 6, 2025 | ||
| 58382535 | Order arrived damaged | Closed | Urgent | — | Chat | — | 1h | ●Responded | 3/5 | — | — | Sep 29, 2025 | Oct 6, 2025 | ||
| 75878737 | BOPIS order cancelled at store | Closed | Normal | — | Chat | — | 1h | ○Sent, no reply | — | — | — | Sep 30, 2025 | Oct 6, 2025 | ||
| 90964171 | Order arrived damaged | Closed | Low | — | Chat | shippinggift-card | 1h | ⊘Not fired | — | — | — | Sep 30, 2025 | Oct 6, 2025 | ||
| 14566645 | Cancel subscription / Auto-replenish | Closed | Low | — | — | 1h | ○Sent, no reply | — | — | — | Oct 1, 2025 | Oct 6, 2025 | |||
| 76221690 | Allergic reaction concern | Closed | Normal | Atlas Hospitality | Chat | — | 1h | ●Responded | 1/5 | — | — | Oct 2, 2025 | Oct 6, 2025 | ||
| 27480641 | Lost package follow-up | Closed | Low | — | Chat | — | 1d 1h | ○Sent, no reply | — | — | — | Oct 2, 2025 | Oct 6, 2025 | ||
| 17356566 | Store experience feedback | Closed | Normal | Pinecrest Wellness | — | 1h | ●Responded | 4/5 | — | — | Oct 1, 2025 | Oct 6, 2025 | |||
| 72748176 | Order arrived damaged | Closed | Normal | — | — | 3d | ●Responded | 4/5 | — | — | Oct 2, 2025 | Oct 6, 2025 | |||
| 48741683 | Birthday gift not received | Closed | Normal | — | Chat | — | 1d | ●Responded | 5/5 | — | — | Oct 1, 2025 | Oct 6, 2025 | ||
| 37205501 | App crashes at checkout | Closed | Normal | — | Chat | loyaltyrefund | 23h | ○Sent, no reply | — | — | — | Oct 3, 2025 | Oct 6, 2025 | ||
| 89274151 | Foundation match help | Closed | Normal | — | samplesapp | 23h | ○Sent, no reply | — | — | — | Sep 29, 2025 | Oct 6, 2025 | |||
| 07037861 | Return after 30-day window | Closed | Normal | — | Phone | loyalty | 22h | ⊘Not fired | — | — | — | Oct 4, 2025 | Oct 6, 2025 | ||
| 35084780 | Influencer code not working | Closed | Low | — | Chat | wholesale | 1d 21h | ●Responded | 3/5 | — | — | Oct 3, 2025 | Oct 6, 2025 | ||
| 73022526 | Missing samples in order | Closed | Urgent | — | — | 19h | ○Sent, no reply | — | — | — | Oct 3, 2025 | Oct 6, 2025 | |||
| 61727968 | Where is my order? | Closed | Normal | — | gift-cardfragranceshipping | 16h | ●Responded | 5/5 | — | — | Oct 3, 2025 | Oct 6, 2025 | |||
| 28433135 | App login problem | Closed | Low | — | influencerappfragrance | 12h | ●Responded | 5/5 | — | — | Oct 2, 2025 | Oct 6, 2025 | |||
| 30092725 | Klarna / Afterpay split issue | Closed | Normal | — | Phone | fragrancevipwholesale | 10h | ⊘Not fired | — | — | — | Sep 29, 2025 | Oct 6, 2025 | ||
| 81028092 | BOPIS order cancelled at store | Closed | Normal | — | Chat | refundgift-cardbopis | 1d 8h | ●Responded | 3/5 | — | — | Oct 3, 2025 | Oct 5, 2025 | ||
| 87645502 | App login problem | Closed | Normal | — | Chat | refundloyaltyreturns | 2d 8h | ○Sent, no reply | — | — | — | Sep 29, 2025 | Oct 5, 2025 | ||
| 17498192 | Question about product ingredients | Closed | Normal | — | Chat | — | 7h | ○Sent, no reply | — | — | — | Oct 1, 2025 | Oct 5, 2025 | ||
| 33316552 | Lost package follow-up | Closed | High | — | influencerloyalty | 1d 7h | ○Sent, no reply | — | — | — | Oct 2, 2025 | Oct 5, 2025 | |||
| 15852103 | Order arrived damaged | Closed | High | — | Chat | — | 6h | ●Responded | 5/5 | — | — | Oct 3, 2025 | Oct 5, 2025 | ||
| 13272561 | BOPIS order cancelled at store | Closed | Low | — | refund | 6h | ○Sent, no reply | — | — | — | Oct 3, 2025 | Oct 5, 2025 | |||
| 56713529 | Where is my order? | Closed | Normal | — | — | 5h | ○Sent, no reply | — | — | — | Oct 2, 2025 | Oct 5, 2025 | |||
| 19140106 | App login problem | Closed | Normal | — | damaged | 5h | ●Responded | 4/5 | — | — | Oct 2, 2025 | Oct 5, 2025 | |||
| 35618169 | BOPIS order cancelled at store | Closed | Normal | — | Chat | loyalty | 5h | ○Sent, no reply | — | — | — | Oct 4, 2025 | Oct 5, 2025 | ||
| 81862519 | Influencer code not working | Closed | Normal | — | loyalty | 4h | ○Sent, no reply | — | — | — | Oct 2, 2025 | Oct 5, 2025 | |||
| 48550850 | Birthday gift not received | Closed | Normal | — | Social | — | 5d 4h | ⊘Not fired | — | — | — | Sep 23, 2025 | Oct 5, 2025 | ||
| 44857735 | Birthday gift not received | Closed | Normal | — | Phone | influencerapp | 4h | ●Responded | 3/5 | — | — | Oct 3, 2025 | Oct 5, 2025 | ||
| 80625240 | Pro discount enrollment | Closed | High | — | Chat | bopisdamagedfragrance | 4h | ●Responded | 3/5 | — | — | Sep 30, 2025 | Oct 5, 2025 | ||
| 81286740 | Cancel subscription / Auto-replenish | Closed | High | — | samplesrefund | 4h | ●Responded | 3/5 | — | — | Oct 4, 2025 | Oct 5, 2025 | |||
| 67183831 | Allergic reaction concern | Closed | Normal | — | Chat | shipping | 2d 4h | ●Responded | 4/5 | — | — | Sep 30, 2025 | Oct 5, 2025 | ||
| 18937431 | Wholesale order question | Closed | Normal | — | shipping | 4h | ●Responded | 10/11 | — | — | Sep 29, 2025 | Oct 5, 2025 | |||
| 28262797 | Store experience feedback | Closed | Low | — | gift-card | 3h | ●Responded | 5/5 | — | — | Oct 3, 2025 | Oct 5, 2025 | |||
| 46463707 | Missing samples in order | Closed | Normal | — | Chat | damagedbopiswholesale | 2d 3h | ○Sent, no reply | — | — | — | Oct 2, 2025 | Oct 5, 2025 | ||
| 16689042 | Store experience feedback | Closed | High | — | Chat | damagedrefund | 3h | ○Sent, no reply | — | — | — | Oct 3, 2025 | Oct 5, 2025 | ||
| 02234448 | Store experience feedback | Closed | Normal | — | shade-matchwholesale | 3h | ●Responded | 3/5 | — | — | Sep 28, 2025 | Oct 5, 2025 | |||
| 52103984 | Influencer code not working | Closed | Normal | — | Chat | samplesshade-match | 3h | ●Responded | 5/5 | — | — | Oct 1, 2025 | Oct 5, 2025 | ||
| 37933934 | Shipping cost question | Closed | Normal | — | Phone | — | 2h | ●Responded | 10/11 | — | — | Oct 2, 2025 | Oct 5, 2025 | ||
| 75157181 | Allergic reaction concern | Closed | Normal | — | returns | 2h | ○Sent, no reply | — | — | — | Oct 3, 2025 | Oct 5, 2025 | |||
| 35901688 | Allergic reaction concern | Closed | Normal | — | bopis | 2h | ●Responded | 10/11 | — | — | Sep 30, 2025 | Oct 5, 2025 | |||
| 56330384 | BOPIS order cancelled at store | Closed | High | — | shade-matchvip | 2h | ○Sent, no reply | — | — | — | Sep 29, 2025 | Oct 5, 2025 |