External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 43036733 | Store experience feedback | Closed | Low | — | Chat | — | 16h | ○Sent, no reply | — | — | — | Sep 12, 2025 | Sep 20, 2025 | ||
| 21417460 | BOPIS order cancelled at store | Closed | Low | — | apployaltyshade-match | 2d 15h | ○Sent, no reply | — | — | — | Sep 11, 2025 | Sep 20, 2025 | |||
| 60641959 | Missing samples in order | Closed | Normal | — | Chat | — | 13h | ○Sent, no reply | — | — | — | Sep 18, 2025 | Sep 20, 2025 | ||
| 22064486 | Lost package follow-up | Closed | Low | — | Chat | — | 13h | ○Sent, no reply | — | — | — | Sep 17, 2025 | Sep 20, 2025 | ||
| 22900681 | BOPIS order cancelled at store | Closed | Normal | — | Chat | — | 12h | ●Responded | 4/5 | — | — | Sep 17, 2025 | Sep 20, 2025 | ||
| 07099116 | App crashes at checkout | Closed | High | — | shade-match | 11h | ○Sent, no reply | — | — | — | Sep 17, 2025 | Sep 20, 2025 | |||
| 36515510 | Lost package follow-up | Closed | High | — | loyaltyvip | 1d 9h | ●Responded | 9/11 | — | — | Sep 12, 2025 | Sep 19, 2025 | |||
| 85128468 | Influencer code not working | Closed | Normal | Verde Concierge | — | 2d 7h | ○Sent, no reply | — | — | — | Sep 12, 2025 | Sep 19, 2025 | |||
| 93492148 | Missing items in shipment | Closed | Normal | Aurora Hotels Group | bopisloyalty | 6h | ⊘Not fired | — | — | — | Sep 18, 2025 | Sep 19, 2025 | |||
| 45013601 | App crashes at checkout | Closed | Normal | — | Social | samples | 6h | ⊘Not fired | — | — | — | Sep 16, 2025 | Sep 19, 2025 | ||
| 11712962 | Wholesale order question | Closed | Normal | — | Social | gift-cardreturnsdamaged | 6h | ⊘Not fired | — | — | — | Sep 16, 2025 | Sep 19, 2025 | ||
| 45321688 | Missing items in shipment | Closed | Normal | — | bopisshade-matchreturns | 5h | ○Sent, no reply | — | — | — | Sep 16, 2025 | Sep 19, 2025 | |||
| 16364622 | Return after 30-day window | Closed | Low | — | Chat | shade-matchvip | 5h | ○Sent, no reply | — | — | — | Sep 16, 2025 | Sep 19, 2025 | ||
| 35877330 | Order arrived damaged | Closed | High | — | — | 5h | ○Sent, no reply | — | — | — | Sep 16, 2025 | Sep 19, 2025 | |||
| 16956608 | Insider tier issue | Closed | Normal | — | Chat | — | 4h | ○Sent, no reply | — | — | — | Sep 16, 2025 | Sep 19, 2025 | ||
| 10409534 | Klarna / Afterpay split issue | Closed | High | — | — | 4h | ⊘Not fired | — | — | — | Sep 12, 2025 | Sep 19, 2025 | |||
| 30470564 | Wrong shade sent | Closed | Normal | — | Chat | gift-cardshade-match | 3h | ●Responded | 5/5 | — | — | Sep 18, 2025 | Sep 19, 2025 | ||
| 90853760 | Refund not received | Closed | Normal | — | — | 3h | ●Responded | 2/5 | — | — | Sep 18, 2025 | Sep 19, 2025 | |||
| 51453058 | Cancel subscription / Auto-replenish | Closed | Normal | — | wholesalesamplesshade-match | 3h | ●Responded | 10/11 | — | — | Sep 12, 2025 | Sep 19, 2025 | |||
| 62680375 | Store experience feedback | Closed | Normal | — | app | 2h | ○Sent, no reply | — | — | — | Sep 13, 2025 | Sep 19, 2025 | |||
| 55129229 | Foundation match help | Closed | Low | — | — | 1h | ○Sent, no reply | — | — | — | Sep 18, 2025 | Sep 19, 2025 | |||
| 03391782 | Address change after shipping | Closed | Urgent | — | Chat | damaged | 1h | ○Sent, no reply | — | — | — | Sep 13, 2025 | Sep 19, 2025 | ||
| 32814993 | Question about product ingredients | Closed | Normal | — | Chat | damagedwholesale | 1h | ○Sent, no reply | — | — | — | Sep 18, 2025 | Sep 19, 2025 | ||
| 74216956 | Lost package follow-up | Closed | Normal | — | shippingvipreturns | 23h | ○Sent, no reply | — | — | — | Sep 15, 2025 | Sep 19, 2025 | |||
| 61973625 | Gift card balance question | Closed | Low | Aurora Hotels Group | Chat | bopisapp | 22h | ●Responded | 5/5 | — | — | Sep 11, 2025 | Sep 19, 2025 | ||
| 42093811 | BOPIS order cancelled at store | Closed | Normal | Studio Eleven | refundsamples | 2d 20h | ○Sent, no reply | — | — | — | Sep 15, 2025 | Sep 19, 2025 | |||
| 87976562 | Foundation match help | Closed | Normal | — | Chat | shippingvip | 20h | ●Responded | 9/11 | — | — | Sep 17, 2025 | Sep 19, 2025 | ||
| 90775788 | Cancel order request | Closed | Urgent | — | damagedwholesale | 18h | ●Responded | 4/5 | — | — | Sep 11, 2025 | Sep 19, 2025 | |||
| 93990035 | Lost package follow-up | Closed | Normal | — | returnsinfluencer | 18h | ●Responded | 5/5 | — | — | Sep 11, 2025 | Sep 19, 2025 | |||
| 67171895 | Cancel subscription / Auto-replenish | Closed | Normal | Studio Eleven | Chat | app | 9d 14h | ○Sent, no reply | — | — | — | Sep 8, 2025 | Sep 19, 2025 | ||
| 26332052 | Birthday gift not received | Closed | Normal | — | samplesvipapp | 13h | ○Sent, no reply | — | — | — | Sep 15, 2025 | Sep 19, 2025 | |||
| 29850262 | Cancel order request | Closed | Normal | — | Phone | samplesdamaged | 13h | ○Sent, no reply | — | — | — | Sep 12, 2025 | Sep 19, 2025 | ||
| 48116160 | Item authenticity concern | Closed | Normal | — | shippingwholesalereturns | 12h | ●Responded | 9/11 | — | — | Sep 15, 2025 | Sep 19, 2025 | |||
| 96134598 | App login problem | Closed | Normal | — | loyaltysamplesbopis | 11h | ○Sent, no reply | — | — | — | Sep 15, 2025 | Sep 19, 2025 | |||
| 63437171 | Wrong shade sent | Closed | Low | — | Social | refundfragrancegift-card | 10h | ⊘Not fired | — | — | — | Sep 12, 2025 | Sep 19, 2025 | ||
| 10447115 | Restock alert for backorder | Closed | Normal | Pacific Beauty Distributors | Chat | shipping | 6d 10h | ○Sent, no reply | — | — | — | Sep 11, 2025 | Sep 19, 2025 | ||
| 06447189 | Refund not received | Closed | Normal | — | loyaltyfragrance | 8h | ●Responded | 3/5 | — | — | Sep 16, 2025 | Sep 18, 2025 | |||
| 01843535 | Cancel subscription / Auto-replenish | Closed | Normal | — | fragranceshipping | 8h | ○Sent, no reply | — | — | — | Sep 12, 2025 | Sep 18, 2025 | |||
| 36000966 | Store experience feedback | Closed | Urgent | — | gift-cardreturns | 6h | ○Sent, no reply | — | — | — | Sep 17, 2025 | Sep 18, 2025 | |||
| 07301934 | App login problem | Closed | Normal | — | Phone | fragrancewholesale | 6h | ○Sent, no reply | — | — | — | Sep 16, 2025 | Sep 18, 2025 | ||
| 51073955 | Klarna / Afterpay split issue | Closed | Low | — | — | 6h | ○Sent, no reply | — | — | — | Sep 15, 2025 | Sep 18, 2025 | |||
| 79873888 | Insider tier issue | Closed | Normal | — | Chat | gift-card | 6h | ○Sent, no reply | — | — | — | Sep 15, 2025 | Sep 18, 2025 | ||
| 65893267 | Missing items in shipment | Closed | High | — | Phone | fragrancedamagedrefund | 6h | ○Sent, no reply | — | — | — | Sep 17, 2025 | Sep 18, 2025 | ||
| 51967407 | Cancel subscription / Auto-replenish | Closed | Normal | — | influencerloyaltyreturns | 1d 5h | ●Responded | 4/5 | — | — | Sep 11, 2025 | Sep 18, 2025 | |||
| 33252353 | Wholesale order question | Closed | Normal | — | Chat | — | 5h | ⊘Not fired | — | — | — | Sep 17, 2025 | Sep 18, 2025 | ||
| 15459589 | Klarna / Afterpay split issue | Closed | Normal | — | Chat | damaged | 4h | ●Responded | 5/5 | — | — | Sep 15, 2025 | Sep 18, 2025 | ||
| 23943674 | App login problem | Closed | Normal | — | Social | influencerdamaged | 4h | ⊘Not fired | — | — | — | Sep 17, 2025 | Sep 18, 2025 | ||
| 98406188 | Insider tier issue | Closed | Urgent | — | Chat | — | 4h | ○Sent, no reply | — | — | — | Sep 13, 2025 | Sep 18, 2025 | ||
| 39601460 | Discount code not working | Closed | Urgent | — | fragrance | 4h | ⊘Not fired | — | — | — | Sep 16, 2025 | Sep 18, 2025 | |||
| 28193170 | Restock alert for backorder | Closed | Normal | — | Phone | damagedwholesalegift-card | 4h | ○Sent, no reply | — | — | — | Sep 17, 2025 | Sep 18, 2025 |