External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 22694970 | Restock alert for backorder | Closed | High | — | Chat | wholesale | 18h | ○Sent, no reply | — | — | — | Aug 30, 2025 | Sep 7, 2025 | ||
| 29343655 | Wholesale order question | Closed | Normal | — | gift-cardapp | 15h | ○Sent, no reply | — | — | — | Sep 1, 2025 | Sep 7, 2025 | |||
| 89858836 | Missing samples in order | Closed | Normal | — | vipgift-carddamaged | 14h | ○Sent, no reply | — | — | — | Sep 2, 2025 | Sep 7, 2025 | |||
| 93490085 | App crashes at checkout | Closed | High | — | Social | shippingrefund | 12h | ⊘Not fired | — | — | — | Sep 2, 2025 | Sep 7, 2025 | ||
| 67623236 | BOPIS pickup not ready | Closed | Normal | — | Social | shippingreturns | 11h | ⊘Not fired | — | — | — | Aug 30, 2025 | Sep 7, 2025 | ||
| 96763549 | Store experience feedback | Closed | Low | — | loyalty | 11h | ⊘Not fired | — | — | — | Sep 3, 2025 | Sep 7, 2025 | |||
| 35119225 | Cancel subscription / Auto-replenish | Closed | Normal | — | Chat | wholesalesamples | 10h | ○Sent, no reply | — | — | — | Sep 2, 2025 | Sep 7, 2025 | ||
| 70429362 | BOPIS pickup not ready | Closed | Normal | — | Chat | samplesinfluencerapp | 9h | ●Responded | 3/5 | — | — | Sep 3, 2025 | Sep 6, 2025 | ||
| 41447431 | Wrong shade sent | Closed | Normal | — | Chat | gift-cardshade-match | 9h | ⊘Not fired | — | — | — | Sep 4, 2025 | Sep 6, 2025 | ||
| 74590419 | Missing samples in order | Closed | Low | — | vip | 1d 8h | ●Responded | 4/5 | — | — | Aug 29, 2025 | Sep 6, 2025 | |||
| 42940599 | Birthday gift not received | Closed | Normal | — | Phone | vip | 2d 7h | ○Sent, no reply | — | — | — | Sep 2, 2025 | Sep 6, 2025 | ||
| 86880450 | Birthday gift not received | Closed | Normal | — | returnsapp | 2d 7h | ○Sent, no reply | — | — | — | Aug 31, 2025 | Sep 6, 2025 | |||
| 15197481 | Missing samples in order | Closed | Normal | — | Chat | refundbopisvip | 1d 7h | ●Responded | 2/5 | — | — | Sep 2, 2025 | Sep 6, 2025 | ||
| 82205978 | Missing samples in order | Closed | Normal | — | bopiswholesaledamaged | 6h | ●Responded | 4/5 | — | — | Sep 3, 2025 | Sep 6, 2025 | |||
| 77404556 | Return after 30-day window | Closed | Normal | — | shade-match | 6h | ⊘Not fired | — | — | — | Sep 3, 2025 | Sep 6, 2025 | |||
| 90422821 | Allergic reaction concern | Closed | Normal | — | Chat | shippingdamagedrefund | 6h | ○Sent, no reply | — | — | — | Sep 3, 2025 | Sep 6, 2025 | ||
| 24057068 | Cancel order request | Closed | Low | — | damaged | 1d 5h | ○Sent, no reply | — | — | — | Sep 2, 2025 | Sep 6, 2025 | |||
| 37650416 | Item authenticity concern | Closed | High | — | wholesalereturnsshipping | 3h | ○Sent, no reply | — | — | — | Aug 30, 2025 | Sep 6, 2025 | |||
| 54681333 | Missing samples in order | Closed | Normal | — | samples | 3h | ○Sent, no reply | — | — | — | Sep 4, 2025 | Sep 6, 2025 | |||
| 23315826 | Wholesale order question | Closed | Normal | — | shippingrefunddamaged | 3h | ●Responded | 4/11 | — | — | Sep 3, 2025 | Sep 6, 2025 | |||
| 10966351 | Pro discount enrollment | Closed | Normal | — | Phone | app | 3h | ⊘Not fired | — | — | — | Sep 3, 2025 | Sep 6, 2025 | ||
| 90028650 | Question about product ingredients | Closed | Normal | — | — | 3h | ○Sent, no reply | — | — | — | Sep 4, 2025 | Sep 6, 2025 | |||
| 71812567 | Influencer code not working | Closed | Normal | — | Chat | app | 3h | ○Sent, no reply | — | — | — | Sep 3, 2025 | Sep 6, 2025 | ||
| 74734290 | Gift card balance question | Closed | Normal | — | Chat | bopis | 2h | ●Responded | 5/5 | — | — | Sep 4, 2025 | Sep 6, 2025 | ||
| 20327614 | Shipping cost question | Closed | Normal | — | shade-matchrefundapp | 2h | ●Responded | 10/11 | — | — | Sep 4, 2025 | Sep 6, 2025 | |||
| 20627347 | Question about product ingredients | Closed | Normal | — | Chat | shade-match | 2h | ○Sent, no reply | — | — | — | Sep 2, 2025 | Sep 6, 2025 | ||
| 91349014 | Birthday gift not received | Closed | Normal | — | Chat | bopisshade-matchfragrance | 2h | ○Sent, no reply | — | — | — | Sep 2, 2025 | Sep 6, 2025 | ||
| 76484873 | Influencer code not working | Closed | Normal | — | Chat | bopis | 1h | ⊘Not fired | — | — | — | Sep 4, 2025 | Sep 6, 2025 | ||
| 24155867 | Gift card balance question | Closed | Low | — | Chat | bopis | 1h | ●Responded | 5/5 | — | — | Sep 5, 2025 | Sep 6, 2025 | ||
| 58614006 | Restock alert for backorder | Closed | Normal | — | samplesbopisrefund | 1h | ○Sent, no reply | — | — | — | Sep 3, 2025 | Sep 6, 2025 | |||
| 84618108 | Wholesale order question | Closed | Normal | — | bopisdamagedshade-match | 1d | ○Sent, no reply | — | — | — | Sep 2, 2025 | Sep 6, 2025 | |||
| 03359077 | Gift card balance question | Closed | High | — | Chat | refundbopis | 1d 22h | ⊘Not fired | — | — | — | Aug 28, 2025 | Sep 6, 2025 | ||
| 15094903 | Wrong shade sent | Closed | Low | — | Chat | damagedinfluencerwholesale | 22h | ○Sent, no reply | — | — | — | Sep 1, 2025 | Sep 6, 2025 | ||
| 26482153 | Wrong shade sent | Closed | Low | — | samplesreturns | 7d 21h | ○Sent, no reply | — | — | — | Aug 23, 2025 | Sep 6, 2025 | |||
| 35234149 | Discount code not working | Closed | High | — | Chat | bopisfragranceloyalty | 20h | ●Responded | 10/11 | — | — | Sep 4, 2025 | Sep 6, 2025 | ||
| 80748547 | Refund not received | Closed | Urgent | — | Chat | influencerrefund | 19h | ⊘Not fired | — | — | — | Sep 1, 2025 | Sep 6, 2025 | ||
| 93653351 | Gift card balance question | Closed | Normal | — | appshippingsamples | 2d 18h | ⊘Not fired | — | — | — | Sep 1, 2025 | Sep 6, 2025 | |||
| 49735867 | Influencer code not working | Closed | Low | — | Chat | wholesalerefunddamaged | 17h | ○Sent, no reply | — | — | — | Sep 2, 2025 | Sep 6, 2025 | ||
| 06899590 | Shipping cost question | Closed | Low | — | Phone | shipping | 2d 13h | ○Sent, no reply | — | — | — | Aug 28, 2025 | Sep 6, 2025 | ||
| 04067389 | Birthday gift not received | Closed | Low | — | gift-cardbopiswholesale | 1d 13h | ○Sent, no reply | — | — | — | Sep 2, 2025 | Sep 6, 2025 | |||
| 77235095 | Store experience feedback | Closed | Low | — | gift-card | 2d 13h | ●Responded | 4/5 | — | — | Aug 28, 2025 | Sep 6, 2025 | |||
| 02486942 | BOPIS order cancelled at store | Closed | Normal | — | Chat | damagedappfragrance | 12h | ●Responded | 10/11 | — | — | Aug 30, 2025 | Sep 6, 2025 | ||
| 00951876 | Return after 30-day window | Closed | Normal | — | Chat | — | 10h | ●Responded | 10/11 | — | — | Sep 3, 2025 | Sep 6, 2025 | ||
| 09857110 | App crashes at checkout | Closed | Normal | — | samples | 7h | ⊘Not fired | — | — | — | Aug 30, 2025 | Sep 5, 2025 | |||
| 75526802 | Address change after shipping | Closed | Low | — | Chat | shippinginfluencer | 6h | ●Responded | 2/5 | — | — | Sep 2, 2025 | Sep 5, 2025 | ||
| 08492775 | Influencer code not working | Closed | Normal | Highland Apothecary Co | gift-card | 6h | ○Sent, no reply | — | — | — | Aug 31, 2025 | Sep 5, 2025 | |||
| 22419322 | Cancel order request | Closed | Normal | — | fragrancegift-cardshade-match | 6h | ●Responded | 2/5 | — | — | Sep 1, 2025 | Sep 5, 2025 | |||
| 79524016 | Wrong shade sent | Closed | Urgent | — | bopisloyalty | 6h | ●Responded | 4/5 | — | — | Sep 3, 2025 | Sep 5, 2025 | |||
| 47301988 | Address change after shipping | Closed | Normal | — | damagedgift-card | 5h | ●Responded | 5/5 | — | — | Sep 4, 2025 | Sep 5, 2025 | |||
| 97019189 | Birthday gift not received | Closed | High | — | — | 4h | ●Responded | 5/5 | — | — | Sep 1, 2025 | Sep 5, 2025 |