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Showing 12,501 - 12,550 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 00503826 | Wrong shade sent | Closed | Normal |  Jenna Boyer-Ankunding | — |  Dr. Mandy McLaughlin | fragrancevipsamples | 2h | ○Sent, no reply | — | — | — | May 22, 2025 | May 26, 2025 | |
| 06383252 | Discount code not working | Closed | Normal |  Daija Koss | — |  Kaela Friesen | Social | — | 1h | ⊘Not fired | — | — | — | May 23, 2025 | May 26, 2025 |
| 33989043 | Missing items in shipment | Closed | High |  Mallory Little | — |  Julie Hodkiewicz | — | 1h | ○Sent, no reply | — | — | — | May 22, 2025 | May 26, 2025 | |
| 48078459 | Restock alert for backorder | Closed | Normal |  Brando Reilly | — |  Mr. Eliza Gerhold IV | — | 14h | ●Responded | 4/5 | — | — | May 23, 2025 | May 26, 2025 | |
| 50392274 | BOPIS pickup not ready | Closed | Low |  Ernestina Rau | — |  Ignatius Cummerata | sampleswholesaleshipping | 1d 13h | ○Sent, no reply | — | — | — | May 23, 2025 | May 26, 2025 | |
| 74637647 | Missing items in shipment | Closed | Low |  Brad Littel | — | Kaela Friesen | damagedvip | 13h | ●Responded | 5/5 | — | — | May 24, 2025 | May 26, 2025 | |
| 73105909 | Shipping cost question | Closed | Normal |  Mr. Javier Rolfson | — |  Tommy Kuvalis | returns | 9h | ○Sent, no reply | — | — | — | May 24, 2025 | May 25, 2025 | |
| 14427366 | Wholesale order question | Closed | Low |  Leann Spencer | — |  Chaz Renner | Chat | refundgift-card | 6h | ○Sent, no reply | — | — | — | May 23, 2025 | May 25, 2025 |
| 36369804 | Question about product ingredients | Closed | Normal |  Miss Angelica Jacobson | — |  Mr. Cade Senger | gift-cardreturns | 5h | ⊘Not fired | — | — | — | May 24, 2025 | May 25, 2025 | |
| 32442015 | Birthday gift not received | Closed | Low |  Gail Bradtke | — |  Steve O'Conner | refundbopis | 5h | ●Responded | 5/5 | — | — | May 23, 2025 | May 25, 2025 | |
| 39937644 | Influencer code not working | Closed | Normal |  Dr. George Cummings | — |  Leonard Waters-Howell | loyalty | 5h | ○Sent, no reply | — | — | — | May 24, 2025 | May 25, 2025 | |
| 77884464 | Wholesale order question | Closed | Low |  Bulah Mohr | — |  Garth Dooley | damagedshippingloyalty | 4h | ○Sent, no reply | — | — | — | May 24, 2025 | May 25, 2025 | |
| 52443654 | Klarna / Afterpay split issue | Closed | Normal |  Charlie Kling | — |  Darryl Jacobi | Chat | — | 3h | ○Sent, no reply | — | — | — | May 23, 2025 | May 25, 2025 |
| 53144447 | Influencer code not working | Closed | Normal |  Casandra Schiller | — |  Miss Amber Hintz Sr. | Chat | samples | 2h | ○Sent, no reply | — | — | — | May 23, 2025 | May 25, 2025 |
| 22669281 | Missing samples in order | Closed | Urgent |  Jimmie Klein | — | Dr. Mandy McLaughlin | wholesaleinfluencerreturns | 1h | ○Sent, no reply | — | — | — | May 23, 2025 | May 25, 2025 | |
| 92487351 | Birthday gift not received | Closed | Normal |  Kathryn Bogisich | — |  Jacklyn Dare | Chat | shade-matchdamaged | 1d 1h | ○Sent, no reply | — | — | — | May 22, 2025 | May 25, 2025 |
| 66972669 | Cancel subscription / Auto-replenish | Closed | Normal |  Dessie Lubowitz | — | Kaela Friesen | Chat | — | 20h | ●Responded | 4/5 | — | — | May 23, 2025 | May 25, 2025 |
| 87779756 | Store experience feedback | Closed | Normal |  Tara Bogan | — |  Mr. Skyla Trantow | Chat | appvipbopis | 6h | ○Sent, no reply | — | — | — | May 23, 2025 | May 24, 2025 |
| 38390978 | Foundation match help | Closed | Low |  Rhonda Heaney-Hermann | — |  Oscar O'Hara | Chat | returnsloyalty | 5h | ○Sent, no reply | — | — | — | May 23, 2025 | May 24, 2025 |
| 83973218 | Order arrived damaged | Closed | Normal |  Florida Homenick | — |  Vilma Gusikowski | Social | vipshade-matchinfluencer | 5h | ⊘Not fired | — | — | — | May 23, 2025 | May 24, 2025 |
| 85966073 | Wrong shade sent | Closed | Low |  Sophia Hintz | — |  Katrina Johns | Chat | — | 23h | ○Sent, no reply | — | — | — | May 22, 2025 | May 24, 2025 |
| 40261119 | Wholesale order question | Closed | Low |  Colten Skiles | — | Julie Hodkiewicz | wholesale | 3h | ○Sent, no reply | — | — | — | May 22, 2025 | May 23, 2025 | |
| 13557842 | Gift card balance question | Open | Normal |  Janis Collins | — | Dr. Mandy McLaughlin | fragrancebopisdamaged | - | —Skipped | — | — | — | Nov 26, 2025 | - | |
| 19241336 | Where is my order? | Solved | High |  Tricia Kunde IV | — |  Yazmin Jast | Social | appsamplesgift-card | 12h | ⊘Not fired | — | — | — | Oct 6, 2025 | - |
| 34488558 | Return after 30-day window | Solved | High |  Shaun Corkery-Rau | — | Darryl Jacobi | Chat | shade-matchreturnsinfluencer | 2d 3h | ○Sent, no reply | — | — | — | Jun 24, 2025 | - |
| 73295834 | Question about product ingredients | Solved | Urgent |  Hettie Ullrich | — | Mr. Skyla Trantow | bopis | 1h | ○Sent, no reply | — | — | — | Oct 26, 2025 | - | |
| 71422892 | Loyalty points not posting | Pending | High |  Mr. Brendan Tillman | — | Mr. Eliza Gerhold IV | — | - | —Skipped | — | — | — | Feb 10, 2026 | - | |
| 61005169 | Insider tier issue | Solved | Normal |  Cathy Osinski | — |  Eula McKenzie | Chat | shade-matchloyaltygift-card | 6h | ⊘Not fired | — | — | — | Jul 10, 2025 | - |
| 10381766 | Return after 30-day window | Solved | Normal |  Rossie Gutkowski | — |  Amely Pacocha | Social | fragrance | 11h | ⊘Not fired | — | — | — | Oct 11, 2025 | - |
| 72531490 | Shipping cost question | Solved | Urgent |  Chyna Langworth | — |  Mr. Lonie Hudson | Chat | shade-matchloyaltyapp | 2h | ○Sent, no reply | — | — | — | Apr 4, 2026 | - |
| 71167003 | Foundation match help | Solved | Urgent |  Kerry Beier | — | Steve O'Conner | — | 9h | ●Responded | 10/11 | — | — | May 26, 2025 | - | |
| 81765427 | Restock alert for backorder | Pending | Normal |  Mrs. Penny Muller-Howell | — | Oscar O'Hara | Chat | returnsloyalty | - | —Skipped | — | — | — | Jan 29, 2026 | - |
| 94419794 | Where is my order? | Solved | High |  Jay Langosh | — | Yazmin Jast | shade-matchloyaltyrefund | 17h | ○Sent, no reply | — | — | — | May 18, 2026 | - | |
| 27900816 | Restock alert for backorder | Solved | Normal |  Mrs. Glenda Dibbert | — | Oscar O'Hara | Chat | — | 6h | ●Responded | 4/5 | — | — | Jan 27, 2026 | - |
| 33022795 | Lost package follow-up | Solved | Low |  Ronald Connelly | — | Steve O'Conner | loyaltyappsamples | 1d 17h | ○Sent, no reply | — | — | — | Dec 13, 2025 | - | |
| 28794812 | Order arrived damaged | Solved | Normal |  Myriam Rau | — | Vilma Gusikowski | Chat | — | 4d 6h | ○Sent, no reply | — | — | — | Apr 17, 2026 | - |
| 53628817 | Restock alert for backorder | Solved | Normal |  Wm Durgan | — | Kaela Friesen | returnsrefundgift-card | 19h | ●Responded | 3/5 | — | — | Jun 18, 2025 | - | |
| 03275425 | Restock alert for backorder | Solved | Normal |  Westley Emard | Atlas Hospitality | Eula McKenzie | wholesalerefunddamaged | 23h | ○Sent, no reply | — | — | — | Jan 23, 2026 | - | |
| 79787912 | Loyalty points not posting | Solved | High |  Denise Fritsch | — |  Lily Raynor | Chat | — | 6h | ○Sent, no reply | — | — | — | Apr 23, 2026 | - |
| 56815051 | Restock alert for backorder | Open | Normal |  Adam Erdman | — | Oscar O'Hara | gift-cardloyaltyreturns | - | —Skipped | — | — | — | May 18, 2026 | - | |
| 69277364 | Where is my order? | Solved | Normal |  Salvador Roberts | — | Yazmin Jast | apprefundgift-card | 2d 13h | ○Sent, no reply | — | — | — | Sep 30, 2025 | - | |
| 85587999 | Cancel order request | Solved | Normal |  Rolando Haag | — |  Kip Schroeder IV | Phone | — | 2d 23h | ○Sent, no reply | — | — | — | Feb 4, 2026 | - |
| 23709043 | Refund not received | Solved | Normal |  Caterina Wintheiser | — | Ignatius Cummerata | Chat | — | 5h | ○Sent, no reply | — | — | — | Jun 2, 2025 | - |
| 30188939 | Missing items in shipment | Solved | Normal |  Katherine Conn | — | Mr. Eliza Gerhold IV | Chat | — | 11h | ○Sent, no reply | — | — | — | Mar 17, 2026 | - |
| 30379548 | Where is my order? | Solved | Normal |  Mack Boyer | — | Mr. Lonie Hudson | — | 1h | ●Responded | 5/5 | — | — | Mar 25, 2026 | - | |
| 20937233 | Cancel subscription / Auto-replenish | Pending | Normal |  Ms. Elena Ritchie I | — | Jacklyn Dare | Chat | returns | - | —Skipped | — | — | — | Oct 3, 2025 | - |
| 23042121 | Shipping cost question | Open | Normal |  Burley Jacobson | — | Miss Amber Hintz Sr. | — | - | —Skipped | — | — | — | Dec 26, 2025 | - | |
| 57616591 | Pro discount enrollment | Solved | Low |  Golda Bosco | — |  Faith Hilll | wholesale | 2d 1h | ○Sent, no reply | — | — | — | Nov 29, 2025 | - | |
| 43655487 | Lost package follow-up | Solved | Normal |  Della McKenzie | — | Dr. Mandy McLaughlin | — | 7h | ○Sent, no reply | — | — | — | Dec 5, 2025 | - | |
| 45750992 | Return after 30-day window | Solved | High |  Kody Kling | — | Faith Hilll | bopisrefundshade-match | 2h | ●Responded | 2/5 | — | — | Jun 16, 2025 | - |