TicketsAll tickets
Showing 14,801 - 14,850 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 45712578 | Refund not received | Solved | Low |  Ms. Zoey Feeney | — |  Mr. Skyla Trantow | apprefund | 14h | ○Sent, no reply | — | — | — | Jan 29, 2026 | - | |
| 90904573 | Shipping cost question | Solved | Normal |  Lorraine Kunze | — |  Kip Schroeder IV | damagedfragrancereturns | 4h | ⊘Not fired | — | — | — | Oct 22, 2025 | - | |
| 00083754 | Address change after shipping | Pending | Normal |  Davonte Weimann | — |  Lily Raynor | fragranceinfluencergift-card | - | —Skipped | — | — | — | Feb 9, 2026 | - | |
| 15666134 | App crashes at checkout | Solved | Normal |  Ellen Schuppe | — |  Katrina Johns | Chat | samples | 19h | ○Sent, no reply | — | — | — | Nov 1, 2025 | - |
| 49628272 | Question about product ingredients | Solved | Normal |  Ms. Ramona Treutel | — | Kip Schroeder IV | fragranceapp | 6h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - | |
| 86590176 | Wrong shade sent | Solved | High |  Mr. Ottilie Witting | — |  Julie Hodkiewicz | gift-cardsamples | 14h | ●Responded | 5/5 | — | — | Dec 2, 2025 | - | |
| 70987882 | Influencer code not working | Solved | Normal |  Jacqueline Ferry | — |  Mr. Cade Senger | — | 1d | ○Sent, no reply | — | — | — | Jun 5, 2025 | - | |
| 05207646 | Item authenticity concern | Solved | Low |  Breana Shields | — |  Mr. Eliza Gerhold IV | bopisgift-cardshade-match | 5h | ●Responded | 10/11 | — | — | Mar 16, 2026 | - | |
| 78794515 | Address change after shipping | Pending | High |  Alyssa Christiansen | — |  Chaz Renner | Chat | shipping | - | —Skipped | — | — | — | Sep 20, 2025 | - |
| 45202105 | Missing items in shipment | Open | Normal |  Genevieve Kshlerin-Bernier | — | Julie Hodkiewicz | Chat | bopisloyalty | - | —Skipped | — | — | — | Jan 21, 2026 | - |
| 81137034 | Question about product ingredients | Solved | Normal |  Janick Hodkiewicz | — |  Jacklyn Dare | — | 18h | ○Sent, no reply | — | — | — | Jun 9, 2025 | - | |
| 72520541 | Wrong shade sent | Solved | High |  Rocky Koch | — |  Amely Pacocha | Chat | loyaltygift-cardapp | 15h | ○Sent, no reply | — | — | — | Jul 8, 2025 | - |
| 83178052 | Cancel order request | Solved | Low |  Payton Padberg | — |  Kaela Friesen | — | 1d 13h | ○Sent, no reply | — | — | — | Feb 9, 2026 | - | |
| 37695403 | Return after 30-day window | Solved | Normal |  Jasmine Langworth | — |  Leonard Waters-Howell | shade-matchloyalty | 3h | ○Sent, no reply | — | — | — | Dec 5, 2025 | - | |
| 90316865 | Cancel subscription / Auto-replenish | Solved | Normal |  Myra Feeney | — |  Eula McKenzie | Chat | bopis | 21h | ●Responded | 5/5 | — | — | Nov 6, 2025 | - |
| 24519189 | Item authenticity concern | Solved | Normal |  Damon Tromp | — |  Yazmin Jast | shippingfragranceinfluencer | 5h | ○Sent, no reply | — | — | — | Jun 16, 2025 | - | |
| 98855388 | Gift card balance question | Solved | Normal |  Shelley Kerluke | — | Chaz Renner | Phone | — | 6h | ○Sent, no reply | — | — | — | Oct 7, 2025 | - |
| 02704644 | BOPIS order cancelled at store | Solved | High |  Mr. Alonzo Effertz | — |  Tommy Kuvalis | Chat | wholesale | 2h | ⊘Not fired | — | — | — | Sep 12, 2025 | - |
| 49339272 | Item authenticity concern | Solved | Normal |  Stuart Waters | — | Lily Raynor | — | 5h | ○Sent, no reply | — | — | — | Oct 17, 2025 | - | |
| 95634549 | Store experience feedback | Solved | Normal | Payton Padberg | — | Julie Hodkiewicz | Chat | loyalty | 2h | ●Responded | 5/5 | — | — | Dec 16, 2025 | - |
| 11405323 | Shipping cost question | Open | High |  Drake Harber | — |  Faith Hilll | influencershippingloyalty | - | —Skipped | — | — | — | Dec 26, 2025 | - | |
| 09706020 | Klarna / Afterpay split issue | Solved | Urgent |  Sibyl Kiehn V | — | Amely Pacocha | — | 10h | ○Sent, no reply | — | — | — | Aug 15, 2025 | - | |
| 21890651 | Shipping cost question | Solved | Normal |  Hailie Dooley | — | Amely Pacocha | Chat | bopisloyalty | 1d 15h | ●Responded | 4/5 | — | — | Nov 11, 2025 | - |
| 51440287 | Wrong shade sent | Solved | Normal |  Norberto Bosco | — | Mr. Cade Senger | — | 5d 2h | ○Sent, no reply | — | — | — | Jul 11, 2025 | - | |
| 12388596 | Foundation match help | Solved | Normal |  Kendrick Reynolds | — | Yazmin Jast | Chat | gift-cardshade-match | 1h | ○Sent, no reply | — | — | — | Apr 22, 2026 | - |
| 69852012 | Return after 30-day window | Pending | Normal |  Dr. Travis Koepp | — | Faith Hilll | — | - | —Skipped | — | — | — | Apr 24, 2026 | - | |
| 25803418 | Wrong shade sent | Pending | Normal |  Jermaine Johns | — | Julie Hodkiewicz | influencerapprefund | - | —Skipped | — | — | — | Jun 16, 2025 | - | |
| 23785200 | App crashes at checkout | Solved | Normal |  Ms. Elena Ritchie I | — |  Miss Amber Hintz Sr. | bopisreturnswholesale | 2h | ○Sent, no reply | — | — | — | Apr 1, 2026 | - | |
| 07098119 | App crashes at checkout | Solved | Low |  Lilla Batz | — | Amely Pacocha | refundloyaltyapp | 4h | ○Sent, no reply | — | — | — | Feb 6, 2026 | - | |
| 90091899 | Birthday gift not received | Solved | High |  Gloria Jakubowski | Silver Lake Studios | Chaz Renner | Social | samplesshippingvip | 3h | ⊘Not fired | — | — | — | Apr 17, 2026 | - |
| 34396420 | Birthday gift not received | Solved | Urgent |  Allen Prohaska | — |  Oscar O'Hara | — | 22h | ⊘Not fired | — | — | — | Apr 18, 2026 | - | |
| 22886960 | Question about product ingredients | Solved | Normal | Allen Prohaska | — | Oscar O'Hara | Chat | — | 2d 21h | ●Responded | 9/11 | — | — | May 2, 2026 | - |
| 09984856 | Wrong shade sent | Solved | Normal |  Jack Purdy | — | Mr. Eliza Gerhold IV | wholesalegift-cardfragrance | 13h | ○Sent, no reply | — | — | — | Feb 6, 2026 | - | |
| 62159181 | Influencer code not working | Solved | Normal |  Harry Lynch DDS | — | Mr. Cade Senger | — | 4h | ○Sent, no reply | — | — | — | Feb 23, 2026 | - | |
| 85431107 | Cancel order request | Solved | Normal | Ms. Elena Ritchie I | — | Julie Hodkiewicz | Social | loyaltysamplesshipping | 1h | ⊘Not fired | — | — | — | Mar 23, 2026 | - |
| 50090705 | BOPIS pickup not ready | Solved | Normal |  Dr. Carey Waters | — | Jacklyn Dare | Chat | gift-card | 2d 22h | ●Responded | 4/5 | — | — | Sep 6, 2025 | - |
| 90049205 | Cancel subscription / Auto-replenish | Solved | Normal |  Reta Cole-Crist | — | Mr. Skyla Trantow | Chat | — | 5h | ○Sent, no reply | — | — | — | Oct 9, 2025 | - |
| 80294089 | Birthday gift not received | Solved | High |  Lynn Towne | — | Kaela Friesen | Chat | — | 5h | ●Responded | 5/5 | — | — | Mar 17, 2026 | - |
| 16686651 | Return after 30-day window | Open | Normal |  Faith Douglas | — |  Darryl Jacobi | wholesale | - | —Skipped | — | — | — | Dec 29, 2025 | - | |
| 58914773 | Allergic reaction concern | Open | Normal |  Ms. August Greenfelder | — | Eula McKenzie | — | - | —Skipped | — | — | — | Jul 5, 2025 | - | |
| 81734224 | Question about product ingredients | Solved | Normal |  Petra Bogisich | — | Mr. Cade Senger | Chat | shade-matchinfluencer | 1d 16h | ●Responded | 4/11 | — | — | Mar 15, 2026 | - |
| 88134279 | Influencer code not working | Solved | Normal |  Sydni Tremblay | — |  Dr. Mandy McLaughlin | — | 2h | ●Responded | 5/5 | — | — | Apr 15, 2026 | - | |
| 39485779 | Address change after shipping | Open | Normal |  Daniel Kerluke | — | Kaela Friesen | wholesalevip | - | —Skipped | — | — | — | Aug 14, 2025 | - | |
| 50251587 | Missing items in shipment | Solved | High |  Kody Kling | — |  Steve O'Conner | — | 1d | ●Responded | 4/5 | — | — | Aug 8, 2025 | - | |
| 65019754 | Address change after shipping | Solved | Normal |  Sabrina Klocko | — | Darryl Jacobi | samples | 13h | ○Sent, no reply | — | — | — | Mar 12, 2026 | - | |
| 35704097 | Birthday gift not received | Pending | Normal |  Clark Gulgowski-Altenwerth | — | Katrina Johns | Phone | shippinggift-cardshade-match | - | —Skipped | — | — | — | Feb 7, 2026 | - |
| 96180554 | Order arrived damaged | Solved | Low |  Owen Carter | — | Oscar O'Hara | Phone | damagedrefundshade-match | 2d 12h | ●Responded | 9/11 | — | — | May 27, 2025 | - |
| 66441568 | Cancel order request | Pending | Low |  Heather Kuhic | — | Miss Amber Hintz Sr. | Phone | — | - | —Skipped | — | — | — | Aug 23, 2025 | - |
| 80986143 | Missing samples in order | Solved | Urgent |  Fredrick Franey | — | Leonard Waters-Howell | appsamples | 5h | ●Responded | 5/5 | — | — | Feb 6, 2026 | - | |
| 86566233 | Store experience feedback | Solved | Normal |  Nannie Fay DDS | — | Lily Raynor | Phone | wholesaleloyalty | 13h | ○Sent, no reply | — | — | — | Mar 16, 2026 | - |