TicketsAll tickets
Showing 15,251 - 15,300 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 30577374 | Missing items in shipment | Solved | Low |  Emerald Hoeger | — |  Ignatius Cummerata | returnswholesaledamaged | 1d 23h | ○Sent, no reply | — | — | — | Aug 26, 2025 | - | |
| 13945430 | Allergic reaction concern | Solved | Normal |  Mamie Ortiz | — |  Leonard Waters-Howell | Phone | — | 2h | ●Responded | 9/11 | — | — | Feb 16, 2026 | - |
| 48522653 | Return after 30-day window | Pending | Normal |  Ludwig Ratke | — |  Julie Hodkiewicz | Chat | gift-cardsamples | - | —Skipped | — | — | — | Aug 25, 2025 | - |
| 29922651 | Shipping cost question | Solved | High |  Mr. Sheldon Orn | — |  Faith Hilll | refundshippinggift-card | 5h | ○Sent, no reply | — | — | — | Oct 17, 2025 | - | |
| 31413169 | Allergic reaction concern | Solved | Normal |  Beulah Lesch | — |  Mr. Lonie Hudson | influencer | 2d 19h | ⊘Not fired | — | — | — | Feb 6, 2026 | - | |
| 62020077 | Address change after shipping | Solved | Normal |  Gianni Hegmann | — | Julie Hodkiewicz | shade-matchgift-cardinfluencer | 6h | ●Responded | 5/5 | — | — | Dec 16, 2025 | - | |
| 29839103 | Pro discount enrollment | Pending | High |  Rodolfo Weber | — |  Lily Raynor | bopisappreturns | - | —Skipped | — | — | — | Nov 6, 2025 | - | |
| 57865132 | Missing samples in order | Solved | Normal |  Mr. Danika Bechtelar | — |  Amely Pacocha | Chat | shade-matchbopis | 5h | ●Responded | 5/5 | — | — | Nov 17, 2025 | - |
| 93230648 | BOPIS order cancelled at store | Solved | High |  Connie Okuneva III | — |  Oscar O'Hara | fragrance | 6h | ○Sent, no reply | — | — | — | Aug 4, 2025 | - | |
| 82647125 | Foundation match help | Solved | Normal |  Haskell Barrows | — | Mr. Lonie Hudson | Chat | — | 19h | ⊘Not fired | — | — | — | Jan 22, 2026 | - |
| 33761823 | Foundation match help | Solved | Normal |  Max Halvorson | — | Amely Pacocha | Chat | — | 3h | ○Sent, no reply | — | — | — | Dec 27, 2025 | - |
| 60222652 | Gift card balance question | Solved | Normal |  Amos Barton | — |  Kaela Friesen | viprefundshade-match | 2h | ○Sent, no reply | — | — | — | Jan 20, 2026 | - | |
| 19915720 | Store experience feedback | Solved | High |  Reyes Orn | — | Amely Pacocha | Chat | gift-cardvipinfluencer | 17h | ●Responded | 3/5 | — | — | Oct 17, 2025 | - |
| 05651406 | Address change after shipping | Solved | Normal |  Leigh Breitenberg IV | — |  Mr. Cade Senger | Social | influencerreturns | 1h | ⊘Not fired | — | — | — | Aug 19, 2025 | - |
| 75224122 | Cancel subscription / Auto-replenish | Solved | Normal |  Colten Skiles | — | Oscar O'Hara | returns | 6h | ●Responded | 9/11 | — | — | Feb 16, 2026 | - | |
| 23128298 | Loyalty points not posting | Solved | Normal |  Herman Walsh | — |  Kip Schroeder IV | returnsshippinginfluencer | 18h | ○Sent, no reply | — | — | — | Feb 8, 2026 | - | |
| 85681753 | Return after 30-day window | Solved | Low |  Icie Cummerata | — |  Jacklyn Dare | damaged | 5h | ○Sent, no reply | — | — | — | Jul 30, 2025 | - | |
| 99956571 | BOPIS pickup not ready | Open | Low |  Rafael Hamill-Dach | — | Oscar O'Hara | Chat | fragrancegift-card | - | —Skipped | — | — | — | Apr 4, 2026 | - |
| 44541634 | Insider tier issue | Open | Normal |  Della McKenzie | — |  Dr. Mandy McLaughlin | Chat | influencervipgift-card | - | —Skipped | — | — | — | Mar 6, 2026 | - |
| 65149238 | Return after 30-day window | Pending | Low |  Alan Rosenbaum | — |  Vilma Gusikowski | shippinggift-card | - | —Skipped | — | — | — | Oct 2, 2025 | - | |
| 21675333 | Missing items in shipment | Solved | Normal |  Gene Franey | — |  Miss Amber Hintz Sr. | — | 15h | ○Sent, no reply | — | — | — | Oct 10, 2025 | - | |
| 41627480 | Address change after shipping | Solved | Normal |  Alexandrea Stroman | — | Oscar O'Hara | Chat | refundreturnsloyalty | 14h | ○Sent, no reply | — | — | — | Sep 25, 2025 | - |
| 57581583 | Klarna / Afterpay split issue | Pending | Low |  Ross Heathcote | — | Kip Schroeder IV | Chat | damaged | - | —Skipped | — | — | — | Jan 30, 2026 | - |
| 08336888 | App login problem | Solved | Normal |  Erika Yundt PhD | — |  Darryl Jacobi | — | 18h | ●Responded | 5/5 | — | — | Mar 25, 2026 | - | |
| 51700699 | BOPIS order cancelled at store | Solved | Normal |  Lila Gutmann | — |  Chaz Renner | shippingapp | 3h | ○Sent, no reply | — | — | — | Nov 12, 2025 | - | |
| 86736217 | Restock alert for backorder | Solved | Normal |  Kristen Rempel | — |  Yazmin Jast | shippingwholesaleshade-match | 1d 12h | ●Responded | 9/11 | — | — | Feb 26, 2026 | - | |
| 85108110 | Discount code not working | Pending | Normal |  Matilde Kreiger | — | Kip Schroeder IV | app | - | —Skipped | — | — | — | Sep 16, 2025 | - | |
| 75073012 | Influencer code not working | Solved | Normal |  Toby Weimann | — | Mr. Lonie Hudson | wholesalesamples | 6h | ⊘Not fired | — | — | — | Aug 14, 2025 | - | |
| 58937749 | Wrong shade sent | Solved | Normal |  Rosendo Friesen | — | Mr. Lonie Hudson | Chat | bopis | 5h | ○Sent, no reply | — | — | — | Jun 14, 2025 | - |
| 56508590 | Wholesale order question | Solved | Normal |  Joe Denesik | — | Oscar O'Hara | bopisdamagedvip | 4h | ●Responded | 4/5 | — | — | Jun 6, 2025 | - | |
| 17849943 | Pro discount enrollment | Solved | Low |  Chase Wuckert | — |  Katrina Johns | — | 4h | ●Responded | 5/5 | — | — | Dec 30, 2025 | - | |
| 29057084 | Address change after shipping | Solved | Low |  Alex O'Conner-Konopelski | — | Kaela Friesen | influencerreturnsdamaged | 3h | ●Responded | 5/5 | — | — | Feb 2, 2026 | - | |
| 75735237 | Cancel subscription / Auto-replenish | Solved | Low |  Cristal Rippin | — | Ignatius Cummerata | gift-card | 5h | ⊘Not fired | — | — | — | Dec 20, 2025 | - | |
| 15302849 | Wholesale order question | Solved | Normal |  Bette Schaden | — | Ignatius Cummerata | Chat | shade-matchwholesaleapp | 8h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - |
| 23873314 | Pro discount enrollment | Solved | Normal |  Miss Clarissa Herman | — | Mr. Lonie Hudson | Chat | refund | 6h | ○Sent, no reply | — | — | — | Jan 8, 2026 | - |
| 97884285 | Return after 30-day window | Open | Normal |  Garry Muller DVM | — | Leonard Waters-Howell | wholesale | - | —Skipped | — | — | — | Jul 4, 2025 | - | |
| 62095533 | Birthday gift not received | Solved | Low |  Miss Dino Hodkiewicz | — | Oscar O'Hara | — | 3h | ●Responded | 10/11 | — | — | Oct 25, 2025 | - | |
| 92187679 | Foundation match help | Open | Low |  Dr. Brian Barrows | — | Ignatius Cummerata | Chat | shade-matchgift-card | - | —Skipped | — | — | — | Apr 15, 2026 | - |
| 54854866 | Cancel subscription / Auto-replenish | Solved | Normal |  Cory Hills MD | — | Julie Hodkiewicz | Chat | — | 4h | ○Sent, no reply | — | — | — | Oct 30, 2025 | - |
| 41970219 | Store experience feedback | Solved | High |  Arnold Kuvalis | — | Faith Hilll | Chat | gift-card | 2d | ○Sent, no reply | — | — | — | Sep 15, 2025 | - |
| 93872706 | Where is my order? | Pending | Normal |  Brent Von I | — | Amely Pacocha | returnsrefund | - | —Skipped | — | — | — | Aug 27, 2025 | - | |
| 89908796 | Loyalty points not posting | Open | Normal |  Ginger Hilll | — | Darryl Jacobi | apployaltyvip | - | —Skipped | — | — | — | May 7, 2026 | - | |
| 77129547 | BOPIS pickup not ready | Solved | Normal |  Van O'Kon | — | Leonard Waters-Howell | returns | 8d 9h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - | |
| 84747576 | Cancel order request | Solved | Normal |  Florida Homenick | — | Leonard Waters-Howell | gift-cardrefund | 4h | ●Responded | 5/5 | — | — | Sep 29, 2025 | - | |
| 94398512 | Wrong shade sent | Pending | Low |  Ms. Lula Aufderhar | — | Oscar O'Hara | Chat | damaged | - | —Skipped | — | — | — | Sep 8, 2025 | - |
| 40985947 | App crashes at checkout | Solved | Normal |  Rhea Klein | — | Mr. Cade Senger | Chat | loyalty | 2d 10h | ○Sent, no reply | — | — | — | Jul 16, 2025 | - |
| 34631419 | Item authenticity concern | Solved | Low |  Ben Schimmel | — | Kaela Friesen | — | 17h | ●Responded | 4/5 | — | — | May 8, 2026 | - | |
| 77063880 | Pro discount enrollment | Solved | Normal |  Marcelo Zemlak | — | Lily Raynor | wholesale | 14h | ⊘Not fired | — | — | — | Oct 11, 2025 | - | |
| 44205624 | Missing items in shipment | Solved | High |  Leona Kassulke | — | Vilma Gusikowski | — | 3h | ○Sent, no reply | — | — | — | Sep 22, 2025 | - | |
| 63915368 | Refund not received | Solved | Normal |  Makenzie Hilpert | — | Oscar O'Hara | influencershipping | 5h | ○Sent, no reply | — | — | — | Feb 27, 2026 | - |