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Showing 16,401 - 16,450 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 38885936 | Missing items in shipment | Solved | Normal |  Audie Goyette | — |  Ignatius Cummerata | Chat | returns | 23h | ○Sent, no reply | — | — | — | Apr 3, 2026 | - |
| 94850911 | Allergic reaction concern | Open | Normal |  Nathaniel McClure | — |  Kaela Friesen | Chat | returns | - | —Skipped | — | — | — | Jan 7, 2026 | - |
| 14924361 | Discount code not working | Solved | Normal |  Lauren Bergnaum | — |  Faith Hilll | vipshipping | 6h | ⊘Not fired | — | — | — | Jul 16, 2025 | - | |
| 95685720 | Address change after shipping | Solved | Normal |  Aubree Stroman PhD | — |  Garth Dooley | influencer | 3h | ○Sent, no reply | — | — | — | Sep 1, 2025 | - | |
| 55053183 | Wholesale order question | Solved | Low |  Jerald Schulist | — |  Eula McKenzie | Phone | loyaltyrefund | 5h | ○Sent, no reply | — | — | — | Jul 7, 2025 | - |
| 31333590 | Birthday gift not received | Solved | Normal |  Icie Cummerata | — |  Tommy Kuvalis | Chat | — | 1d | ●Responded | 10/11 | — | — | Feb 25, 2026 | - |
| 75080943 | Shipping cost question | Open | Normal |  Waino Fadel | — | Garth Dooley | — | - | —Skipped | — | — | — | Apr 14, 2026 | - | |
| 31918336 | Wholesale order question | Solved | Normal |  Lelah Adams | — |  Mr. Lonie Hudson | Chat | damaged | 18h | ○Sent, no reply | — | — | — | Oct 12, 2025 | - |
| 59699371 | Restock alert for backorder | Solved | Normal |  Reanna Weber | Aurora Hotels Group |  Julie Hodkiewicz | Chat | — | 1d 23h | ○Sent, no reply | — | — | — | Jul 3, 2025 | - |
| 57863591 | Influencer code not working | Pending | Normal |  Quincy Hoeger | — |  Jacklyn Dare | fragranceloyaltyinfluencer | - | —Skipped | — | — | — | Jan 29, 2026 | - | |
| 83893765 | BOPIS pickup not ready | Open | Normal |  Jacquelyn Harber | — | Julie Hodkiewicz | vipshade-matchwholesale | - | —Skipped | — | — | — | Jul 27, 2025 | - | |
| 73929585 | Foundation match help | Solved | High |  Darrel Kautzer | — |  Lily Raynor | — | 9d 2h | ○Sent, no reply | — | — | — | Jan 8, 2026 | - | |
| 05835441 | Cancel order request | Solved | Normal |  Claud Schaefer | — | Julie Hodkiewicz | Chat | wholesale | 4h | ○Sent, no reply | — | — | — | Jun 12, 2025 | - |
| 68879706 | Wholesale order question | Solved | Normal |  Mr. Don Baumbach | Crown Department Stores |  Chaz Renner | Chat | — | 2d 2h | ●Responded | 2/5 | — | — | May 12, 2026 | - |
| 49171038 | Return after 30-day window | Solved | Low |  Janick Hodkiewicz | — |  Miss Amber Hintz Sr. | vip | 21h | ○Sent, no reply | — | — | — | Jul 21, 2025 | - | |
| 59785070 | Gift card balance question | Solved | High |  Mr. Sheridan Trantow | — | Lily Raynor | refundvip | 1h | ○Sent, no reply | — | — | — | Jan 24, 2026 | - | |
| 44337283 | Cancel order request | Solved | High |  Maxine Kohler | — | Chaz Renner | fragrance | 2d 1h | ○Sent, no reply | — | — | — | Jun 12, 2025 | - | |
| 66062741 | Return after 30-day window | Solved | Normal |  Neil Pfeffer | — | Mr. Lonie Hudson | wholesaleapp | 2h | ●Responded | 5/5 | — | — | Oct 29, 2025 | - | |
| 84913255 | Question about product ingredients | Solved | Normal |  Hester Larkin | — | Jacklyn Dare | — | 17h | ⊘Not fired | — | — | — | Apr 11, 2026 | - | |
| 64181817 | BOPIS pickup not ready | Solved | High |  Matthew Mann | — | Jacklyn Dare | — | 9h | ●Responded | 2/5 | — | — | May 2, 2026 | - | |
| 77649158 | Item authenticity concern | Solved | Normal |  Hayley Runolfsdottir | — | Tommy Kuvalis | — | 2h | ○Sent, no reply | — | — | — | Jun 9, 2025 | - | |
| 24919898 | Influencer code not working | Solved | Low |  Shanna Homenick | — |  Leonard Waters-Howell | — | 3h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - | |
| 55541189 | Allergic reaction concern | Pending | High |  Mr. Felipe O'Conner | — | Julie Hodkiewicz | damagedgift-cardapp | - | —Skipped | — | — | — | Nov 13, 2025 | - | |
| 17797918 | Cancel order request | Pending | Urgent |  Roel Little | — | Ignatius Cummerata | Chat | — | - | —Skipped | — | — | — | Apr 3, 2026 | - |
| 12900314 | Refund not received | Solved | High |  Jasmine Langworth | — |  Steve O'Conner | Phone | — | 3d | ●Responded | 4/5 | — | — | Aug 26, 2025 | - |
| 75418648 | Lost package follow-up | Solved | Normal |  Pam Rau | — | Jacklyn Dare | samplesshade-matchloyalty | 2d 20h | ○Sent, no reply | — | — | — | Apr 30, 2026 | - | |
| 54725123 | Birthday gift not received | Solved | Normal |  Daniel Schaden | — | Leonard Waters-Howell | refund | 5h | ○Sent, no reply | — | — | — | Apr 27, 2026 | - | |
| 55494062 | Cancel subscription / Auto-replenish | Solved | Normal |  Wilbert Lang | Coastal Spas & Wellness | Julie Hodkiewicz | appgift-cardfragrance | 4d 21h | ●Responded | 1/11 | — | — | Mar 31, 2026 | - | |
| 58027353 | Order arrived damaged | Pending | Normal |  Hans Jones | — |  Mr. Eliza Gerhold IV | Social | returnsshippingloyalty | - | —Skipped | — | — | — | Oct 29, 2025 | - |
| 47279215 | Missing items in shipment | Open | Normal |  Idella Goldner-Rodriguez | — |  Mr. Skyla Trantow | Chat | shade-matchshippingsamples | - | —Skipped | — | — | — | Jun 21, 2025 | - |
| 07487557 | App crashes at checkout | Pending | High |  Brad Littel | — | Steve O'Conner | shade-matchgift-cardloyalty | - | —Skipped | — | — | — | Apr 24, 2026 | - | |
| 83605749 | Cancel subscription / Auto-replenish | Solved | Normal |  Rogelio Koch | — |  Oscar O'Hara | bopisvip | 6h | ⊘Not fired | — | — | — | Aug 15, 2025 | - | |
| 45866311 | App login problem | Solved | Normal |  Lula Mraz | — | Eula McKenzie | — | 3h | ○Sent, no reply | — | — | — | Apr 10, 2026 | - | |
| 62863339 | Wholesale order question | Open | Low |  Marshall Roberts | Atlas Hospitality |  Yazmin Jast | — | - | —Skipped | — | — | — | Dec 9, 2025 | - | |
| 95392323 | Pro discount enrollment | Solved | Low |  Davonte Kris | — |  Mr. Cade Senger | bopiswholesalegift-card | 9h | ○Sent, no reply | — | — | — | Jan 31, 2026 | - | |
| 80109670 | Gift card balance question | Solved | Normal |  Davin Schaden | Modern Mercantile | Ignatius Cummerata | Phone | loyaltyinfluencersamples | 5h | ○Sent, no reply | — | — | — | Mar 11, 2026 | - |
| 66804966 | Klarna / Afterpay split issue | Solved | Normal |  Franklin Heller | — |  Kip Schroeder IV | shippingloyaltygift-card | 5h | ○Sent, no reply | — | — | — | Jun 30, 2025 | - | |
| 78174672 | Missing samples in order | Solved | Normal |  Jovanny Upton | — | Kip Schroeder IV | appgift-cardvip | 5h | ○Sent, no reply | — | — | — | Mar 25, 2026 | - | |
| 87803117 | BOPIS order cancelled at store | Solved | Normal |  Mrs. Leora Muller | House of Lumière | Lily Raynor | Chat | fragrancerefund | 2h | ●Responded | 5/5 | — | — | Mar 17, 2026 | - |
| 65871562 | Store experience feedback | Solved | Low |  Ethan Steuber | — |  Dr. Mandy McLaughlin | Phone | shippinginfluencerrefund | 20h | ○Sent, no reply | — | — | — | Feb 6, 2026 | - |
| 11546409 | Refund not received | Solved | Normal |  Glen Schultz | — | Faith Hilll | Chat | — | 6h | ●Responded | 5/5 | — | — | Feb 6, 2026 | - |
| 37553578 | Question about product ingredients | Solved | Urgent |  Ottilie Skiles | — | Kaela Friesen | — | 10h | ○Sent, no reply | — | — | — | Dec 4, 2025 | - | |
| 21765367 | App login problem | Solved | Normal |  Blaise Schultz | — | Lily Raynor | shade-matchinfluencerloyalty | 1d 22h | ○Sent, no reply | — | — | — | Dec 9, 2025 | - | |
| 75317261 | Wholesale order question | Solved | Normal |  Evan Brown | — | Mr. Eliza Gerhold IV | — | 2d 2h | ○Sent, no reply | — | — | — | Feb 27, 2026 | - | |
| 50152852 | BOPIS pickup not ready | Open | Normal | Evan Brown | — | Miss Amber Hintz Sr. | — | - | —Skipped | — | — | — | Nov 21, 2025 | - | |
| 96599252 | Gift card balance question | Solved | Normal |  Sibyl Kiehn V | — |  Amely Pacocha | shade-matchloyalty | 6h | ○Sent, no reply | — | — | — | Aug 15, 2025 | - | |
| 76411267 | Shipping cost question | Solved | Normal |  Adam Erdman | — | Lily Raynor | Phone | gift-cardwholesalefragrance | 19h | ●Responded | 3/5 | — | — | Nov 18, 2025 | - |
| 20805185 | Question about product ingredients | Solved | High |  Clinton Wolf | — | Kip Schroeder IV | influencergift-cardshade-match | 4h | ○Sent, no reply | — | — | — | Mar 30, 2026 | - | |
| 95263449 | App crashes at checkout | Solved | Normal |  Ottis Maggio | — | Garth Dooley | Chat | wholesale | 17h | ○Sent, no reply | — | — | — | Dec 18, 2025 | - |
| 48688043 | App login problem | Pending | Normal |  Bob Langworth | — | Garth Dooley | — | - | —Skipped | — | — | — | Sep 25, 2025 | - |