TicketsAll tickets
Showing 17,951 - 18,000 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26279512 | Order arrived damaged | Solved | Normal |  Marisa Reynolds | — |  Ignatius Cummerata | — | 2h | ●Responded | 5/5 | — | — | Oct 9, 2025 | - | |
| 25972654 | Restock alert for backorder | Solved | Low |  Garfield Pagac | — |  Vilma Gusikowski | Chat | fragranceappsamples | 8h | ●Responded | 5/5 | — | — | Mar 6, 2026 | - |
| 36958195 | BOPIS order cancelled at store | Solved | Normal |  Mr. Ottilie Witting | — |  Mr. Eliza Gerhold IV | Chat | refunddamagedloyalty | 7h | ●Responded | 5/5 | — | — | Dec 10, 2025 | - |
| 27266486 | Cancel subscription / Auto-replenish | Solved | Normal |  Lorena Cremin Jr. | — |  Steve O'Conner | Phone | — | 12h | ○Sent, no reply | — | — | — | Apr 27, 2026 | - |
| 58093507 | Influencer code not working | Solved | Normal |  Miss Christop Grimes | — |  Jacklyn Dare | Chat | refundreturnsloyalty | 4h | ○Sent, no reply | — | — | — | Jan 30, 2026 | - |
| 80980112 | Where is my order? | Pending | Normal |  Frankie Emard-Reinger | — | Jacklyn Dare | Chat | influencerfragrance | - | —Skipped | — | — | — | Jun 3, 2025 | - |
| 15092753 | Klarna / Afterpay split issue | Solved | Low |  Nicolas Rau Sr. | — |  Chaz Renner | vip | 2d 4h | ⊘Not fired | — | — | — | Apr 13, 2026 | - | |
| 21389850 | Klarna / Afterpay split issue | Solved | Normal |  Genevieve Kshlerin-Bernier | — |  Oscar O'Hara | vipapp | 4h | ○Sent, no reply | — | — | — | Nov 10, 2025 | - | |
| 90651953 | Question about product ingredients | Solved | High |  Deja Bahringer | — |  Mr. Skyla Trantow | samplesrefund | 6h | ○Sent, no reply | — | — | — | May 13, 2026 | - | |
| 56680364 | Return after 30-day window | Solved | Low |  Byron O'Keefe | — | Ignatius Cummerata | — | 5h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |
| 59247307 | BOPIS pickup not ready | Solved | Normal |  Shanie Wolff | — |  Mr. Lonie Hudson | shade-matchbopis | 9h | ○Sent, no reply | — | — | — | Feb 21, 2026 | - | |
| 01314650 | Discount code not working | Solved | Normal |  Hailie Dooley | — |  Mr. Cade Senger | — | 3d 21h | ●Responded | 3/5 | — | — | Jun 21, 2025 | - | |
| 21757544 | Gift card balance question | Solved | Low |  Franklin Heller | — | Mr. Cade Senger | Chat | wholesaleshade-match | 1d 22h | ●Responded | 4/5 | — | — | Apr 21, 2026 | - |
| 64273512 | Where is my order? | Solved | Low |  Mr. Marquis Hermann | — | Mr. Eliza Gerhold IV | appshade-match | 13h | ●Responded | 3/5 | — | — | Jun 17, 2025 | - | |
| 48948097 | App crashes at checkout | Solved | High |  Richmond Senger | — |  Amely Pacocha | vipshade-match | 2h | ○Sent, no reply | — | — | — | Jan 13, 2026 | - | |
| 75427108 | Pro discount enrollment | Solved | Normal |  Grace Wilderman V | — |  Garth Dooley | Chat | influencerfragrance | 22h | ○Sent, no reply | — | — | — | May 23, 2025 | - |
| 30741477 | BOPIS pickup not ready | Solved | Low |  Heather Kuhic | — |  Darryl Jacobi | Social | — | 4h | ⊘Not fired | — | — | — | Jul 11, 2025 | - |
| 01464521 | Shipping cost question | Solved | Normal |  Carlton Hoeger | — | Darryl Jacobi | — | 4h | ○Sent, no reply | — | — | — | Aug 26, 2025 | - | |
| 30479115 | Missing samples in order | Pending | Urgent |  Mr. Sydnie Christiansen | — | Jacklyn Dare | — | - | —Skipped | — | — | — | Apr 3, 2026 | - | |
| 88507116 | Missing items in shipment | Solved | Normal |  Tracey Hauck | — | Mr. Cade Senger | — | 4h | ○Sent, no reply | — | — | — | Sep 3, 2025 | - | |
| 04106880 | Restock alert for backorder | Pending | Urgent |  Lizzie Wisoky | — | Chaz Renner | — | - | —Skipped | — | — | — | Nov 25, 2025 | - | |
| 70917018 | Birthday gift not received | Open | Low |  Dariana Bradtke | — |  Faith Hilll | shippingdamagedvip | - | —Skipped | — | — | — | Jul 28, 2025 | - | |
| 46434910 | Question about product ingredients | Solved | Normal |  Geraldine Bahringer | — | Faith Hilll | bopisvipwholesale | 17h | ●Responded | 4/5 | — | — | Sep 11, 2025 | - | |
| 05333709 | BOPIS order cancelled at store | Solved | High |  Marcellus Oberbrunner | — | Vilma Gusikowski | appinfluencersamples | 4h | ●Responded | 10/11 | — | — | Feb 22, 2026 | - | |
| 03435176 | Where is my order? | Solved | Normal |  Betty Hahn | — |  Leonard Waters-Howell | Chat | samplesreturns | 4h | ●Responded | 5/5 | — | — | Jun 29, 2025 | - |
| 75908221 | Lost package follow-up | Open | Normal |  Walker Schulist | — |  Yazmin Jast | — | - | —Skipped | — | — | — | Apr 10, 2026 | - | |
| 95817780 | BOPIS pickup not ready | Solved | High |  Amanda Raynor | — |  Dr. Mandy McLaughlin | Social | loyalty | 14h | ⊘Not fired | — | — | — | Sep 26, 2025 | - |
| 18562282 | Lost package follow-up | Solved | Normal |  Khalid Kirlin | — |  Kip Schroeder IV | Chat | returnsloyaltywholesale | 14h | ○Sent, no reply | — | — | — | Aug 26, 2025 | - |
| 75803163 | Shipping cost question | Solved | Normal |  Jonatan Hammes-Toy | — | Darryl Jacobi | Chat | samplesapp | 2h | ⊘Not fired | — | — | — | Feb 3, 2026 | - |
| 74003654 | Lost package follow-up | Solved | Normal |  Ms. Derick Bergstrom | — | Kip Schroeder IV | — | 9d 21h | ⊘Not fired | — | — | — | Aug 4, 2025 | - | |
| 13616006 | App crashes at checkout | Solved | Normal |  Lula Mraz | — | Ignatius Cummerata | — | 14h | ○Sent, no reply | — | — | — | Oct 6, 2025 | - | |
| 29750859 | Missing items in shipment | Solved | Low |  Margie Quigley-Boehm | — | Mr. Skyla Trantow | Phone | — | 17h | ○Sent, no reply | — | — | — | Sep 21, 2025 | - |
| 72646672 | Gift card balance question | Solved | High |  Carrie Fay | — | Steve O'Conner | Chat | wholesaledamaged | 13h | ●Responded | 1/5 | — | — | Feb 24, 2026 | - |
| 48438934 | Pro discount enrollment | Solved | Normal |  Orin Beier II | — | Chaz Renner | Social | fragranceinfluencergift-card | 1h | ⊘Not fired | — | — | — | Apr 13, 2026 | - |
| 20407847 | Address change after shipping | Open | High |  Robyn Price | — | Mr. Lonie Hudson | shippingrefundloyalty | - | —Skipped | — | — | — | May 31, 2025 | - | |
| 45698952 | Allergic reaction concern | Solved | High |  Francesca Stracke | — | Mr. Eliza Gerhold IV | Chat | wholesale | 17h | ⊘Not fired | — | — | — | Aug 1, 2025 | - |
| 60054693 | Discount code not working | Solved | Normal |  Marian Wisoky | — | Kip Schroeder IV | damagedwholesale | 1d | ●Responded | 5/5 | — | — | Dec 1, 2025 | - | |
| 10910888 | BOPIS order cancelled at store | Solved | Normal |  Dr. Isaiah Bahringer | — | Amely Pacocha | — | 6h | ○Sent, no reply | — | — | — | May 18, 2026 | - | |
| 52670236 | Order arrived damaged | Pending | Normal |  Joanne Vandervort | — |  Kaela Friesen | samplesvip | - | —Skipped | — | — | — | Feb 14, 2026 | - | |
| 38972900 | Address change after shipping | Solved | Normal |  Josephine Morissette | — | Kip Schroeder IV | refundapployalty | 2d 8h | ○Sent, no reply | — | — | — | Apr 17, 2026 | - | |
| 49331766 | BOPIS pickup not ready | Solved | Low |  Stella Koch | — | Mr. Lonie Hudson | Chat | refund | 12h | ●Responded | 5/5 | — | — | Apr 17, 2026 | - |
| 64659869 | Pro discount enrollment | Solved | Normal |  Kurtis Denesik | — |  Tommy Kuvalis | — | 8h | ○Sent, no reply | — | — | — | Sep 2, 2025 | - | |
| 48693410 | Cancel order request | Solved | Normal |  Kaitlin Weber | — | Ignatius Cummerata | fragrancerefundshipping | 7h | ⊘Not fired | — | — | — | Nov 26, 2025 | - | |
| 63506794 | Lost package follow-up | Solved | Low |  Jaylon Turcotte | — | Kaela Friesen | Chat | — | 21h | ○Sent, no reply | — | — | — | Mar 7, 2026 | - |
| 64436767 | Gift card balance question | Solved | Normal |  Wanda Huels Jr. | — | Oscar O'Hara | — | 2d 6h | ○Sent, no reply | — | — | — | Aug 19, 2025 | - | |
| 12922963 | Item authenticity concern | Solved | Urgent |  Ashlynn Zulauf | — |  Miss Amber Hintz Sr. | Chat | samplesbopisvip | 10h | ○Sent, no reply | — | — | — | May 29, 2025 | - |
| 98514217 | Shipping cost question | Solved | Urgent |  Daphnee Moen | — | Mr. Cade Senger | Chat | refundshade-match | 18h | ○Sent, no reply | — | — | — | Apr 16, 2026 | - |
| 74534149 | Price match request | Solved | Low |  Rolando Haag | — | Yazmin Jast | Phone | — | 6h | ○Sent, no reply | — | — | — | Jun 6, 2025 | - |
| 34493678 | Loyalty points not posting | Solved | Normal |  Ottilie Skiles | — | Chaz Renner | samples | 4h | ●Responded | 4/5 | — | — | Oct 2, 2025 | - | |
| 70320472 | Missing samples in order | Solved | Low |  Larissa Schumm | — | Garth Dooley | Chat | fragranceshade-match | 6h | ⊘Not fired | — | — | — | Jan 27, 2026 | - |