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Showing 18,851 - 18,900 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 74504353 | Store experience feedback | Solved | High |  Heidi Schimmel | — |  Katrina Johns | Phone | fragrancegift-card | 17h | ○Sent, no reply | — | — | — | Mar 27, 2026 | - |
| 16335850 | Influencer code not working | Solved | Low |  Reginald Paucek | Aurora Hotels Group |  Mr. Cade Senger | influencershipping | 4h | ○Sent, no reply | — | — | — | Jul 6, 2025 | - | |
| 44447604 | Restock alert for backorder | Solved | Normal |  Mr. Benjamin Ryan | — |  Mr. Skyla Trantow | — | 2h | ○Sent, no reply | — | — | — | Feb 6, 2026 | - | |
| 35504740 | App login problem | Pending | Normal |  Miss Nellie Kessler | — |  Faith Hilll | wholesale | - | —Skipped | — | — | — | Dec 23, 2025 | - | |
| 94283537 | Allergic reaction concern | Pending | Normal |  Margie Quigley-Boehm | — |  Miss Amber Hintz Sr. | Chat | vipgift-card | - | —Skipped | — | — | — | Mar 22, 2026 | - |
| 85609458 | BOPIS order cancelled at store | Open | High |  Lester Sipes | — |  Darryl Jacobi | Chat | — | - | —Skipped | — | — | — | Mar 15, 2026 | - |
| 19722106 | Refund not received | Solved | Normal |  Sibyl Kiehn V | — | Mr. Skyla Trantow | loyaltyshade-matchrefund | 2h | ⊘Not fired | — | — | — | Mar 15, 2026 | - | |
| 19723973 | Allergic reaction concern | Pending | Normal |  Patty Balistreri | — |  Steve O'Conner | Chat | loyalty | - | —Skipped | — | — | — | Nov 18, 2025 | - |
| 81270779 | Cancel order request | Open | Low |  Triston Wuckert | — |  Kip Schroeder IV | shippingfragrance | - | —Skipped | — | — | — | Nov 1, 2025 | - | |
| 14849889 | App crashes at checkout | Solved | Normal |  Nannie Schinner | — |  Tommy Kuvalis | Social | refund | 4h | ⊘Not fired | — | — | — | Nov 22, 2025 | - |
| 63235401 | Address change after shipping | Solved | High |  Amira Howe | — |  Dr. Mandy McLaughlin | Social | vipdamagedfragrance | 12h | ⊘Not fired | — | — | — | Mar 29, 2026 | - |
| 49051784 | Klarna / Afterpay split issue | Solved | Normal |  Mildred Graham-Stoltenberg | — | Kip Schroeder IV | influencershade-matchfragrance | 13h | ○Sent, no reply | — | — | — | Jul 9, 2025 | - | |
| 75945486 | Wholesale order question | Solved | Low | Reginald Paucek | Aurora Hotels Group | Steve O'Conner | vipinfluencer | 7h | ●Responded | 1/5 | — | — | Oct 13, 2025 | - | |
| 32639985 | Order arrived damaged | Pending | Normal |  Alda Pagac | — |  Garth Dooley | damagedapp | - | —Skipped | — | — | — | Sep 21, 2025 | - | |
| 12810429 | Influencer code not working | Solved | Low |  Ernesto Keeling | — |  Oscar O'Hara | fragrancegift-cardapp | 5h | ○Sent, no reply | — | — | — | Mar 31, 2026 | - | |
| 38993746 | Wrong shade sent | Solved | Normal |  Marlene King | — | Kip Schroeder IV | — | 1d 2h | ●Responded | 4/5 | — | — | Jul 21, 2025 | - | |
| 37819747 | Cancel subscription / Auto-replenish | Solved | High |  Miss Angelica Jacobson | — |  Jacklyn Dare | — | 1d 23h | ●Responded | 4/5 | — | — | Feb 20, 2026 | - | |
| 95994067 | Return after 30-day window | Solved | Low |  Lizzie Wisoky | — | Tommy Kuvalis | Chat | fragrancevipbopis | 4h | ○Sent, no reply | — | — | — | Aug 20, 2025 | - |
| 65641722 | App login problem | Solved | High |  Glenn Little DVM | — | Mr. Skyla Trantow | Chat | refundsamplesreturns | 1d 1h | ○Sent, no reply | — | — | — | Apr 16, 2026 | - |
| 07082969 | BOPIS pickup not ready | Solved | Low |  Lela Conn | — |  Kaela Friesen | Chat | influencerapp | 19h | ⊘Not fired | — | — | — | Jul 16, 2025 | - |
| 38976303 | Question about product ingredients | Solved | Normal |  Eleonore Blick | — | Dr. Mandy McLaughlin | Chat | — | 21h | ○Sent, no reply | — | — | — | Jul 11, 2025 | - |
| 63816796 | Insider tier issue | Solved | High |  Cristobal McKenzie | — | Kaela Friesen | — | 2d 15h | ○Sent, no reply | — | — | — | Sep 14, 2025 | - | |
| 42472405 | Missing items in shipment | Open | Normal |  Ralph Pagac | — | Kip Schroeder IV | Chat | — | - | —Skipped | — | — | — | Aug 9, 2025 | - |
| 34367464 | Where is my order? | Pending | Normal |  Mr. Jerry Murazik | — |  Ignatius Cummerata | Chat | — | - | —Skipped | — | — | — | Jun 9, 2025 | - |
| 37573281 | Foundation match help | Solved | Low |  Frederique Huels | — | Ignatius Cummerata | fragrancevip | 1h | ●Responded | 5/5 | — | — | Mar 5, 2026 | - | |
| 10294553 | Influencer code not working | Solved | Normal |  Janice McGlynn | — |  Amely Pacocha | Phone | gift-cardrefund | 4h | ○Sent, no reply | — | — | — | Jul 27, 2025 | - |
| 37491495 | Gift card balance question | Solved | High |  Tessie Pouros | — |  Lily Raynor | bopis | 18h | ○Sent, no reply | — | — | — | Nov 21, 2025 | - | |
| 70732404 | App crashes at checkout | Solved | Normal |  Ellen Bauch PhD | — | Katrina Johns | damagedwholesalefragrance | 18h | ⊘Not fired | — | — | — | Oct 25, 2025 | - | |
| 61667221 | Loyalty points not posting | Solved | Normal |  Walker Schulist | — |  Mr. Eliza Gerhold IV | Chat | bopisgift-cardwholesale | 3h | ○Sent, no reply | — | — | — | Feb 27, 2026 | - |
| 64332468 | Loyalty points not posting | Solved | Normal |  Jonathon Langworth | — | Dr. Mandy McLaughlin | Phone | bopis | 4h | ○Sent, no reply | — | — | — | Feb 19, 2026 | - |
| 76131411 | Cancel subscription / Auto-replenish | Solved | Low |  Elyse Ernser | — |  Julie Hodkiewicz | samples | 2d 20h | ○Sent, no reply | — | — | — | Nov 9, 2025 | - | |
| 14174751 | Shipping cost question | Solved | Low |  Ray Armstrong | — | Dr. Mandy McLaughlin | Chat | samples | 4h | ○Sent, no reply | — | — | — | Mar 2, 2026 | - |
| 12091487 | Price match request | Open | Normal |  Rachel Kling | — | Lily Raynor | Social | shipping | - | —Skipped | — | — | — | Aug 5, 2025 | - |
| 43609936 | Order arrived damaged | Pending | Normal |  Leonard Towne | — |  Chaz Renner | Chat | — | - | —Skipped | — | — | — | Oct 28, 2025 | - |
| 86565280 | Price match request | Pending | High |  Nina Ortiz | — | Chaz Renner | appfragranceshade-match | - | —Skipped | — | — | — | Dec 26, 2025 | - | |
| 08394552 | App login problem | Solved | Urgent |  Julia Bosco | — |  Yazmin Jast | samplesgift-card | 2h | ○Sent, no reply | — | — | — | Jul 31, 2025 | - | |
| 38391911 | Pro discount enrollment | Solved | High |  Eldridge Feeney | — |  Eula McKenzie | Chat | — | 8h | ⊘Not fired | — | — | — | Aug 18, 2025 | - |
| 17548432 | App crashes at checkout | Solved | Low | Frederique Huels | — | Kip Schroeder IV | — | 1d 21h | ⊘Not fired | — | — | — | Jul 8, 2025 | - | |
| 40313837 | Restock alert for backorder | Solved | Normal |  Austin Rosenbaum | — |  Leonard Waters-Howell | Chat | samplesfragrancebopis | 2h | ⊘Not fired | — | — | — | Nov 17, 2025 | - |
| 26168273 | Wrong shade sent | Solved | Low |  Bradford Mraz | — | Kip Schroeder IV | Chat | — | 12h | ○Sent, no reply | — | — | — | Mar 24, 2026 | - |
| 69493955 | Shipping cost question | Solved | Normal |  Jasmine Langworth | — | Oscar O'Hara | Social | app | 3h | ⊘Not fired | — | — | — | Nov 1, 2025 | - |
| 68025733 | Item authenticity concern | Solved | Low |  Kirk Wintheiser-Lang | — | Leonard Waters-Howell | shipping | 3h | ○Sent, no reply | — | — | — | Dec 18, 2025 | - | |
| 13896485 | Cancel subscription / Auto-replenish | Solved | Low |  Chelsie Reinger | — | Kip Schroeder IV | Chat | — | 3h | ●Responded | 5/5 | — | — | Jul 7, 2025 | - |
| 71468430 | Gift card balance question | Solved | Normal |  Haskell Dietrich | — | Lily Raynor | Chat | fragrance | 2d 8h | ○Sent, no reply | — | — | — | Aug 22, 2025 | - |
| 52943194 | Missing samples in order | Solved | Normal |  Laurie Bins | — | Dr. Mandy McLaughlin | bopis | 14h | ○Sent, no reply | — | — | — | Oct 19, 2025 | - | |
| 46411815 | Item authenticity concern | Solved | Normal |  Bettye Gislason | — | Amely Pacocha | loyalty | 2h | ○Sent, no reply | — | — | — | May 9, 2026 | - | |
| 42495757 | Wholesale order question | Solved | Normal |  Mr. Elvie Block | — | Faith Hilll | — | 10h | ⊘Not fired | — | — | — | Sep 8, 2025 | - | |
| 55625049 | Pro discount enrollment | Solved | Normal |  Dr. Doreen Rogahn | — | Yazmin Jast | fragrance | 1d 5h | ○Sent, no reply | — | — | — | Oct 10, 2025 | - | |
| 83170589 | Address change after shipping | Pending | Normal |  Sam Tillman | — | Oscar O'Hara | influencer | - | —Skipped | — | — | — | Feb 21, 2026 | - | |
| 68024059 | Refund not received | Solved | Normal |  Dr. Marjory Gislason | — | Steve O'Conner | samplesloyalty | 8h | ○Sent, no reply | — | — | — | Mar 25, 2026 | - |