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Showing 20,101 - 20,150 of 50,000
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 02723205 | Wrong shade sent | Solved | Normal |  Sadie Littel | — |  Oscar O'Hara | Social | influencerreturns | 2h | ⊘Not fired | — | — | — | Dec 23, 2025 | - |
| 28710972 | Influencer code not working | Pending | Normal |  Mr. Keon Schuster | — |  Garth Dooley | refundbopis | - | —Skipped | — | — | — | Jul 25, 2025 | - | |
| 85894044 | Item authenticity concern | Solved | Normal |  Stacy Farrell | — |  Miss Amber Hintz Sr. | Chat | shade-match | 1h | ●Responded | 4/5 | — | — | Mar 22, 2026 | - |
| 49243418 | Influencer code not working | Solved | Low |  Montana Gutmann | — | Miss Amber Hintz Sr. | damaged | 5h | ○Sent, no reply | — | — | — | Jul 31, 2025 | - | |
| 08967621 | BOPIS order cancelled at store | Solved | Normal |  Lori Ruecker | — |  Mr. Skyla Trantow | refunddamaged | 2h | ●Responded | 10/11 | — | — | Dec 2, 2025 | - | |
| 52222365 | Wrong shade sent | Solved | Normal |  Tonya Littel | — |  Leonard Waters-Howell | returns | 8h | ○Sent, no reply | — | — | — | Nov 19, 2025 | - | |
| 61146644 | Pro discount enrollment | Solved | Low |  Marian Wisoky | — |  Dr. Mandy McLaughlin | — | 6h | ●Responded | 5/5 | — | — | Aug 8, 2025 | - | |
| 73754749 | BOPIS pickup not ready | Solved | Normal |  Mr. Danika Bechtelar | — | Oscar O'Hara | Chat | — | 4h | ○Sent, no reply | — | — | — | Nov 13, 2025 | - |
| 18025514 | Address change after shipping | Solved | Normal |  Leann Spencer | — |  Eula McKenzie | — | 1h | ○Sent, no reply | — | — | — | Jan 8, 2026 | - | |
| 71873500 | Restock alert for backorder | Solved | Low |  Gretchen Price | Aurora Hotels Group |  Tommy Kuvalis | Chat | wholesale | 8h | ○Sent, no reply | — | — | — | May 12, 2026 | - |
| 73059623 | Address change after shipping | Solved | Normal |  Melinda Sporer | — | Mr. Skyla Trantow | wholesale | 9h | ●Responded | 10/11 | — | — | Nov 25, 2025 | - | |
| 57487617 | Cancel order request | Open | Normal |  Giles Gusikowski | — |  Chaz Renner | — | - | —Skipped | — | — | — | Sep 19, 2025 | - | |
| 89498897 | Order arrived damaged | Solved | Normal |  Darrell Weber | — | Dr. Mandy McLaughlin | fragrancedamaged | 8d 17h | ●Responded | 1/5 | — | — | Nov 28, 2025 | - | |
| 36131567 | Missing items in shipment | Solved | High |  Kraig Barrows DDS | — | Mr. Skyla Trantow | Chat | wholesale | 3h | ○Sent, no reply | — | — | — | Jan 6, 2026 | - |
| 20015377 | Shipping cost question | Open | Low |  Miss Brady Heller | — | Eula McKenzie | Chat | refundinfluencer | - | —Skipped | — | — | — | Dec 8, 2025 | - |
| 86287084 | Price match request | Pending | Urgent |  Akeem Bernier | — | Garth Dooley | Chat | shippinginfluencerreturns | - | —Skipped | — | — | — | Jul 14, 2025 | - |
| 95765884 | Restock alert for backorder | Solved | Normal |  Claudine Daugherty-Boyer | — |  Ignatius Cummerata | damagedgift-card | 5h | ●Responded | 1/5 | — | — | Nov 11, 2025 | - | |
| 31456319 | Price match request | Pending | Normal |  Florida Homenick | — | Leonard Waters-Howell | bopisinfluencer | - | —Skipped | — | — | — | Jul 8, 2025 | - | |
| 98228310 | Birthday gift not received | Solved | Low |  Hailie Dooley | — |  Kip Schroeder IV | Chat | shade-match | 5h | ○Sent, no reply | — | — | — | Jan 5, 2026 | - |
| 46743426 | Where is my order? | Solved | Normal |  Tasha Schultz | Coastal Spas & Wellness |  Kaela Friesen | Phone | returns | 3d | ○Sent, no reply | — | — | — | Mar 4, 2026 | - |
| 65664903 | Question about product ingredients | Solved | Urgent |  Hettie Ullrich | — |  Lily Raynor | Social | shipping | 1d 7h | ⊘Not fired | — | — | — | Apr 8, 2026 | - |
| 55019067 | Pro discount enrollment | Solved | Normal |  Gabriel Crona | — | Kip Schroeder IV | Chat | returns | 7d 21h | ○Sent, no reply | — | — | — | Mar 6, 2026 | - |
| 39210061 | Question about product ingredients | Solved | Normal |  Kristen Rempel | — | Lily Raynor | — | 1d 1h | ⊘Not fired | — | — | — | Mar 17, 2026 | - | |
| 87092572 | App crashes at checkout | Solved | Normal |  Ms. Dallin Schmitt | — |  Katrina Johns | viprefund | 4h | ●Responded | 3/5 | — | — | Sep 7, 2025 | - | |
| 39742968 | Klarna / Afterpay split issue | Solved | Normal |  Mr. Nickolas Pouros | — |  Yazmin Jast | samplesinfluencer | 8d 14h | ○Sent, no reply | — | — | — | Apr 10, 2026 | - | |
| 16583046 | Pro discount enrollment | Pending | Normal |  Payton Crist | — |  Julie Hodkiewicz | fragrancesamples | - | —Skipped | — | — | — | Dec 9, 2025 | - | |
| 83040279 | BOPIS order cancelled at store | Solved | Low |  Mr. Alonzo Effertz | — |  Jacklyn Dare | — | 3h | ○Sent, no reply | — | — | — | Dec 30, 2025 | - | |
| 56882462 | Cancel order request | Solved | Low |  Chad Little | — | Kip Schroeder IV | refundreturnsshipping | 4h | ⊘Not fired | — | — | — | Oct 12, 2025 | - | |
| 85643263 | Wrong shade sent | Open | Normal |  Aliyah Rutherford DDS | — |  Darryl Jacobi | Chat | — | - | —Skipped | — | — | — | Jan 30, 2026 | - |
| 06926795 | Where is my order? | Solved | Urgent |  Ms. Ella Kozey Sr. | — |  Vilma Gusikowski | — | 3h | ●Responded | 5/5 | — | — | Jun 11, 2025 | - | |
| 77254853 | App login problem | Solved | Low |  Ron Sawayn | Highland Apothecary Co |  Mr. Cade Senger | app | 11h | ●Responded | 5/5 | — | — | Apr 4, 2026 | - | |
| 18883949 | Allergic reaction concern | Solved | Low |  Rolando Haag | — | Kaela Friesen | bopisapp | 1h | ⊘Not fired | — | — | — | Feb 11, 2026 | - | |
| 63501574 | Discount code not working | Solved | Normal |  Mrs. Marsha McClure-Smitham | — |  Faith Hilll | Phone | — | 6h | ○Sent, no reply | — | — | — | Nov 13, 2025 | - |
| 12184774 | Where is my order? | Solved | Normal |  Tristian Murphy | — | Oscar O'Hara | gift-cardvip | 18h | ○Sent, no reply | — | — | — | Sep 5, 2025 | - | |
| 26723639 | Foundation match help | Solved | Low |  Dylan Bednar | Highland Apothecary Co | Leonard Waters-Howell | wholesalefragrancereturns | 1d | ○Sent, no reply | — | — | — | Aug 16, 2025 | - | |
| 60892516 | Klarna / Afterpay split issue | Solved | Normal |  Wendell Dickens | — | Darryl Jacobi | wholesaleinfluencerfragrance | 1d 23h | ●Responded | 2/5 | — | — | Jun 4, 2025 | - | |
| 79874958 | Wrong shade sent | Solved | Normal |  Merle Hickle | — | Katrina Johns | samplesgift-cardwholesale | 4h | ●Responded | 2/5 | — | — | Sep 13, 2025 | - | |
| 56782522 | Store experience feedback | Solved | Normal |  Lowell Wehner | — | Julie Hodkiewicz | Phone | samplesshippingrefund | 20h | ○Sent, no reply | — | — | — | Apr 21, 2026 | - |
| 33997744 | Question about product ingredients | Solved | Normal |  Georgianna Leannon | — | Katrina Johns | — | 6h | ●Responded | 3/5 | — | — | Dec 18, 2025 | - | |
| 52861856 | Item authenticity concern | Solved | Normal |  Ross Heathcote | — | Dr. Mandy McLaughlin | fragrance | 4h | ○Sent, no reply | — | — | — | Nov 26, 2025 | - | |
| 12396380 | Price match request | Solved | Normal |  Deja Bahringer | — | Vilma Gusikowski | bopisinfluencer | 1h | ○Sent, no reply | — | — | — | Nov 13, 2025 | - | |
| 10094829 | Wrong shade sent | Solved | Normal |  Ernie West | — |  Amely Pacocha | fragranceappshade-match | 2h | ⊘Not fired | — | — | — | Feb 20, 2026 | - | |
| 25911385 | Gift card balance question | Solved | Normal |  Brandt Legros | — | Darryl Jacobi | Chat | — | 1h | ○Sent, no reply | — | — | — | Oct 24, 2025 | - |
| 39249932 | Item authenticity concern | Solved | High |  Quinn Willms | — |  Steve O'Conner | fragrancedamagedshade-match | 21h | ●Responded | 5/5 | — | — | Dec 29, 2025 | - | |
| 78348237 | Influencer code not working | Solved | Normal |  Josephine Morissette | — | Dr. Mandy McLaughlin | appshade-matchshipping | 5h | ○Sent, no reply | — | — | — | Sep 22, 2025 | - | |
| 90120345 | Question about product ingredients | Solved | Normal |  Alexis Schmidt | — | Vilma Gusikowski | damagedvipwholesale | 1h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |
| 07552073 | Wrong shade sent | Solved | High |  Ms. Sally Pfeffer | — | Mr. Cade Senger | bopis | 2d 5h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |
| 07935563 | Item authenticity concern | Solved | High |  Duane Effertz | — | Dr. Mandy McLaughlin | loyaltyshade-matchinfluencer | 1d | ○Sent, no reply | — | — | — | Nov 15, 2025 | - | |
| 86483354 | Gift card balance question | Solved | High |  Jordan Gerlach | — | Mr. Cade Senger | wholesaledamaged | 2h | ●Responded | 4/11 | — | — | Jul 4, 2025 | - | |
| 46441900 | Address change after shipping | Solved | High |  Alessandro MacGyver | — | Katrina Johns | appshipping | 14h | ○Sent, no reply | — | — | — | Oct 24, 2025 | - |