External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 63477346 | Wholesale order question | Closed | Normal | — | loyaltyinfluencer | 1d | ○Sent, no reply | — | — | — | Mar 20, 2026 | Mar 27, 2026 | |||
| 44400892 | Cancel subscription / Auto-replenish | Closed | Normal | — | — | 2d | ○Sent, no reply | — | — | — | Mar 20, 2026 | Mar 27, 2026 | |||
| 10198382 | Cancel subscription / Auto-replenish | Closed | Low | — | Chat | samples | 23h | ○Sent, no reply | — | — | — | Mar 19, 2026 | Mar 27, 2026 | ||
| 05174542 | Missing items in shipment | Closed | Low | — | Chat | damagedbopiswholesale | 23h | ○Sent, no reply | — | — | — | Mar 23, 2026 | Mar 27, 2026 | ||
| 50802076 | Where is my order? | Closed | Low | — | Social | — | 5d 22h | ⊘Not fired | — | — | — | Mar 19, 2026 | Mar 27, 2026 | ||
| 36205506 | Refund not received | Closed | High | — | Chat | vip | 22h | ○Sent, no reply | — | — | — | Mar 24, 2026 | Mar 27, 2026 | ||
| 90462611 | Influencer code not working | Closed | Low | — | wholesalerefundinfluencer | 2d 21h | ○Sent, no reply | — | — | — | Mar 19, 2026 | Mar 27, 2026 | |||
| 51890325 | Missing samples in order | Closed | Normal | — | Chat | — | 20h | ●Responded | 10/11 | — | — | Mar 23, 2026 | Mar 27, 2026 | ||
| 84341848 | Shipping cost question | Closed | Normal | — | wholesalegift-cardinfluencer | 16h | ●Responded | 1/5 | — | — | Mar 24, 2026 | Mar 27, 2026 | |||
| 43818620 | BOPIS order cancelled at store | Closed | Normal | — | Social | refundfragranceinfluencer | 1d 16h | ⊘Not fired | — | — | — | Mar 21, 2026 | Mar 27, 2026 | ||
| 51820170 | BOPIS pickup not ready | Closed | Urgent | — | — | 12h | ○Sent, no reply | — | — | — | Mar 20, 2026 | Mar 27, 2026 | |||
| 68545635 | Price match request | Closed | Low | — | refundwholesale | 1d 10h | ○Sent, no reply | — | — | — | Mar 19, 2026 | Mar 27, 2026 | |||
| 59710000 | App login problem | Closed | Low | — | Chat | — | 8h | ○Sent, no reply | — | — | — | Mar 19, 2026 | Mar 26, 2026 | ||
| 54123597 | Cancel order request | Closed | Urgent | — | samplesbopiswholesale | 1d 8h | ○Sent, no reply | — | — | — | Mar 20, 2026 | Mar 26, 2026 | |||
| 82657445 | Price match request | Closed | High | — | shade-match | 8h | ●Responded | 5/5 | — | — | Mar 24, 2026 | Mar 26, 2026 | |||
| 20955936 | Wrong shade sent | Closed | Normal | — | shade-matchwholesale | 6h | ○Sent, no reply | — | — | — | Mar 24, 2026 | Mar 26, 2026 | |||
| 88136335 | Order arrived damaged | Closed | Normal | — | loyalty | 6h | ○Sent, no reply | — | — | — | Mar 25, 2026 | Mar 26, 2026 | |||
| 98446140 | Pro discount enrollment | Closed | Normal | — | samples | 6h | ○Sent, no reply | — | — | — | Mar 21, 2026 | Mar 26, 2026 | |||
| 03775671 | Influencer code not working | Closed | Normal | — | — | 6h | ●Responded | 5/5 | — | — | Mar 19, 2026 | Mar 26, 2026 | |||
| 39895047 | Allergic reaction concern | Closed | Normal | — | Chat | damagedvipfragrance | 6h | ○Sent, no reply | — | — | — | Mar 25, 2026 | Mar 26, 2026 | ||
| 19869429 | Loyalty points not posting | Closed | Normal | — | loyaltyappvip | 5h | ⊘Not fired | — | — | — | Mar 19, 2026 | Mar 26, 2026 | |||
| 66660062 | Discount code not working | Closed | Normal | — | — | 5h | ●Responded | 5/5 | — | — | Mar 23, 2026 | Mar 26, 2026 | |||
| 80012065 | Price match request | Closed | Urgent | — | shippingfragrance | 4d 5h | ○Sent, no reply | — | — | — | Mar 17, 2026 | Mar 26, 2026 | |||
| 85742169 | Question about product ingredients | Closed | Normal | — | shade-matchrefund | 4h | ○Sent, no reply | — | — | — | Mar 22, 2026 | Mar 26, 2026 | |||
| 57969337 | Klarna / Afterpay split issue | Closed | High | — | Social | refundbopisapp | 4h | ⊘Not fired | — | — | — | Mar 25, 2026 | Mar 26, 2026 | ||
| 66224096 | Price match request | Closed | Normal | — | fragrancewholesaleshade-match | 3h | ○Sent, no reply | — | — | — | Mar 24, 2026 | Mar 26, 2026 | |||
| 72259007 | Loyalty points not posting | Closed | Normal | — | Chat | returnswholesale | 3h | ○Sent, no reply | — | — | — | Mar 25, 2026 | Mar 26, 2026 | ||
| 54359674 | App crashes at checkout | Closed | Low | — | Chat | apprefund | 3h | ●Responded | 1/5 | — | — | Mar 21, 2026 | Mar 26, 2026 | ||
| 52109725 | Question about product ingredients | Closed | Low | — | — | 2h | ○Sent, no reply | — | — | — | Mar 24, 2026 | Mar 26, 2026 | |||
| 93795656 | Birthday gift not received | Closed | Normal | — | wholesalevip | 2h | ○Sent, no reply | — | — | — | Mar 19, 2026 | Mar 26, 2026 | |||
| 48188466 | Missing samples in order | Closed | High | — | — | 2h | ●Responded | 5/5 | — | — | Mar 24, 2026 | Mar 26, 2026 | |||
| 17739180 | Restock alert for backorder | Closed | Normal | — | Chat | shade-matchdamagedshipping | 2h | ○Sent, no reply | — | — | — | Mar 20, 2026 | Mar 26, 2026 | ||
| 29052149 | Allergic reaction concern | Closed | Normal | — | — | 2h | ○Sent, no reply | — | — | — | Mar 23, 2026 | Mar 26, 2026 | |||
| 97192113 | Insider tier issue | Closed | Low | — | Chat | bopis | 2h | ○Sent, no reply | — | — | — | Mar 24, 2026 | Mar 26, 2026 | ||
| 06689185 | Price match request | Closed | Normal | — | loyalty | 1h | ●Responded | 5/5 | — | — | Mar 25, 2026 | Mar 26, 2026 | |||
| 62141983 | Wholesale order question | Closed | Normal | — | damagedloyaltyreturns | 1h | ○Sent, no reply | — | — | — | Mar 25, 2026 | Mar 26, 2026 | |||
| 83239027 | Birthday gift not received | Closed | Normal | — | — | 1d | ○Sent, no reply | — | — | — | Mar 20, 2026 | Mar 26, 2026 | |||
| 91498987 | Missing samples in order | Closed | Normal | — | Social | fragrance | 1d 23h | ⊘Not fired | — | — | — | Mar 18, 2026 | Mar 26, 2026 | ||
| 19740788 | Wholesale order question | Closed | Normal | — | wholesale | 1d 23h | ●Responded | 2/5 | — | — | Mar 18, 2026 | Mar 26, 2026 | |||
| 76230266 | Foundation match help | Closed | Normal | — | Chat | bopisdamaged | 2d 21h | ●Responded | 7/11 | — | — | Mar 21, 2026 | Mar 26, 2026 | ||
| 09235239 | Order arrived damaged | Closed | Low | — | gift-cardreturns | 1d 18h | ●Responded | 4/5 | — | — | Mar 18, 2026 | Mar 26, 2026 | |||
| 98722818 | Wrong shade sent | Closed | Normal | — | Chat | — | 17h | ○Sent, no reply | — | — | — | Mar 21, 2026 | Mar 26, 2026 | ||
| 52395101 | Cancel subscription / Auto-replenish | Closed | Low | — | returnsrefundloyalty | 15h | ○Sent, no reply | — | — | — | Mar 19, 2026 | Mar 26, 2026 | |||
| 21826811 | Gift card balance question | Closed | High | Pinecrest Wellness | Phone | samplesshippingbopis | 13h | ⊘Not fired | — | — | — | Mar 22, 2026 | Mar 26, 2026 | ||
| 83244972 | Item authenticity concern | Closed | Normal | — | samplesreturnsvip | 5d 10h | ●Responded | 3/5 | — | — | Mar 16, 2026 | Mar 26, 2026 | |||
| 83644450 | Influencer code not working | Closed | Normal | — | samplesshade-match | 9h | ○Sent, no reply | — | — | — | Mar 20, 2026 | Mar 25, 2026 | |||
| 62517541 | BOPIS order cancelled at store | Closed | Low | — | Phone | returnsloyalty | 1d 7h | ●Responded | 3/5 | — | — | Mar 19, 2026 | Mar 25, 2026 | ||
| 98955808 | Where is my order? | Closed | Low | — | Chat | loyalty | 6h | ○Sent, no reply | — | — | — | Mar 20, 2026 | Mar 25, 2026 | ||
| 13081359 | Birthday gift not received | Closed | Low | — | samplesvip | 6h | ○Sent, no reply | — | — | — | Mar 20, 2026 | Mar 25, 2026 | |||
| 87392807 | Wrong shade sent | Closed | Normal | — | returnsshipping | 6h | ●Responded | 5/5 | — | — | Mar 18, 2026 | Mar 25, 2026 |