External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 10237369 | Store experience feedback | Closed | Normal | — | wholesaleapp | 12h | ○Sent, no reply | — | — | — | Feb 16, 2026 | Feb 19, 2026 | |||
| 54381757 | Insider tier issue | Closed | Normal | — | Chat | — | 11h | ●Responded | 9/11 | — | — | Feb 13, 2026 | Feb 19, 2026 | ||
| 25376605 | Klarna / Afterpay split issue | Closed | Normal | — | bopisshade-match | 8d 10h | ○Sent, no reply | — | — | — | Feb 4, 2026 | Feb 19, 2026 | |||
| 04677730 | Missing items in shipment | Closed | High | — | Chat | damagedbopis | 8h | ●Responded | 4/5 | — | — | Feb 16, 2026 | Feb 18, 2026 | ||
| 05722361 | Klarna / Afterpay split issue | Closed | Low | — | samples | 8h | ●Responded | 3/5 | — | — | Feb 16, 2026 | Feb 18, 2026 | |||
| 33804695 | Lost package follow-up | Closed | Normal | — | bopisinfluencer | 7h | ○Sent, no reply | — | — | — | Feb 17, 2026 | Feb 18, 2026 | |||
| 46222087 | Wholesale order question | Closed | High | — | gift-cardloyaltyrefund | 7h | ⊘Not fired | — | — | — | Feb 14, 2026 | Feb 18, 2026 | |||
| 60793346 | Store experience feedback | Closed | Normal | — | gift-card | 6h | ○Sent, no reply | — | — | — | Feb 13, 2026 | Feb 18, 2026 | |||
| 91765171 | Where is my order? | Closed | High | — | wholesaleinfluencer | 6h | ○Sent, no reply | — | — | — | Feb 16, 2026 | Feb 18, 2026 | |||
| 57254395 | Lost package follow-up | Closed | Normal | — | wholesale | 2d 5h | ●Responded | 4/5 | — | — | Feb 12, 2026 | Feb 18, 2026 | |||
| 02200591 | Insider tier issue | Closed | Normal | — | Chat | damagedreturnsloyalty | 5h | ●Responded | 9/11 | — | — | Feb 13, 2026 | Feb 18, 2026 | ||
| 64597484 | BOPIS order cancelled at store | Closed | Normal | — | Phone | loyalty | 4h | ○Sent, no reply | — | — | — | Feb 17, 2026 | Feb 18, 2026 | ||
| 17466095 | Wrong shade sent | Closed | Low | — | returnsdamaged | 4h | ○Sent, no reply | — | — | — | Feb 13, 2026 | Feb 18, 2026 | |||
| 24059430 | Foundation match help | Closed | Normal | — | influencer | 4h | ⊘Not fired | — | — | — | Feb 14, 2026 | Feb 18, 2026 | |||
| 87229481 | Restock alert for backorder | Closed | Normal | — | Chat | damagedappbopis | 4h | ●Responded | 3/5 | — | — | Feb 12, 2026 | Feb 18, 2026 | ||
| 84596208 | Pro discount enrollment | Closed | Normal | — | apployaltydamaged | 4h | ○Sent, no reply | — | — | — | Feb 11, 2026 | Feb 18, 2026 | |||
| 42488170 | Gift card balance question | Closed | Normal | — | — | 4h | ○Sent, no reply | — | — | — | Feb 13, 2026 | Feb 18, 2026 | |||
| 56947715 | Cancel order request | Closed | Normal | — | shippingrefundgift-card | 3h | ●Responded | 5/5 | — | — | Feb 14, 2026 | Feb 18, 2026 | |||
| 99518790 | Shipping cost question | Closed | Normal | — | Chat | gift-cardapp | 2h | ○Sent, no reply | — | — | — | Feb 16, 2026 | Feb 18, 2026 | ||
| 93106947 | Loyalty points not posting | Closed | Normal | — | — | 1d 2h | ○Sent, no reply | — | — | — | Feb 16, 2026 | Feb 18, 2026 | |||
| 07328681 | Pro discount enrollment | Closed | Low | — | Phone | app | 2h | ○Sent, no reply | — | — | — | Feb 13, 2026 | Feb 18, 2026 | ||
| 39186530 | Shipping cost question | Closed | Normal | — | vipbopis | 2h | ○Sent, no reply | — | — | — | Feb 16, 2026 | Feb 18, 2026 | |||
| 56213552 | Birthday gift not received | Closed | High | — | Chat | shade-matchloyalty | 2h | ○Sent, no reply | — | — | — | Feb 15, 2026 | Feb 18, 2026 | ||
| 16830406 | Birthday gift not received | Closed | Normal | — | — | 2h | ●Responded | 10/11 | — | — | Feb 12, 2026 | Feb 18, 2026 | |||
| 13579272 | Loyalty points not posting | Closed | High | — | Chat | app | 1d 2h | ○Sent, no reply | — | — | — | Feb 15, 2026 | Feb 18, 2026 | ||
| 54892622 | Insider tier issue | Closed | Normal | — | appwholesale | 2h | ○Sent, no reply | — | — | — | Feb 12, 2026 | Feb 18, 2026 | |||
| 47295550 | Item authenticity concern | Closed | Low | — | Chat | shippingvip | 2h | ●Responded | 4/5 | — | — | Feb 14, 2026 | Feb 18, 2026 | ||
| 84715556 | Where is my order? | Closed | High | — | Phone | wholesaledamagedloyalty | 8d 2h | ●Responded | 2/5 | — | — | Feb 3, 2026 | Feb 18, 2026 | ||
| 91352699 | Order arrived damaged | Closed | Normal | — | damagedsamples | 2h | ○Sent, no reply | — | — | — | Feb 11, 2026 | Feb 18, 2026 | |||
| 93433440 | Influencer code not working | Closed | High | — | Chat | samplesshipping | 1h | ○Sent, no reply | — | — | — | Feb 17, 2026 | Feb 18, 2026 | ||
| 70289252 | App login problem | Closed | High | — | Chat | — | 1h | ⊘Not fired | — | — | — | Feb 12, 2026 | Feb 18, 2026 | ||
| 04675913 | Lost package follow-up | Closed | High | — | wholesale | 1d 1h | ●Responded | 3/5 | — | — | Feb 11, 2026 | Feb 18, 2026 | |||
| 88779153 | Wholesale order question | Closed | High | — | Chat | gift-cardwholesale | 1h | ●Responded | 7/11 | — | — | Feb 12, 2026 | Feb 18, 2026 | ||
| 83496786 | Gift card balance question | Closed | Normal | — | fragrancesamplesloyalty | 1h | ○Sent, no reply | — | — | — | Feb 14, 2026 | Feb 18, 2026 | |||
| 59378090 | Order arrived damaged | Closed | Normal | — | Chat | shade-matchsamplesshipping | 20h | ●Responded | 5/5 | — | — | Feb 13, 2026 | Feb 18, 2026 | ||
| 43823662 | Restock alert for backorder | Closed | Normal | — | Chat | — | 18h | ⊘Not fired | — | — | — | Feb 13, 2026 | Feb 18, 2026 | ||
| 80300449 | Cancel subscription / Auto-replenish | Closed | Normal | — | wholesalereturns | 18h | ●Responded | 10/11 | — | — | Feb 12, 2026 | Feb 18, 2026 | |||
| 58740324 | Shipping cost question | Closed | Normal | — | Chat | damagedviployalty | 17h | ●Responded | 4/5 | — | — | Feb 13, 2026 | Feb 18, 2026 | ||
| 13839002 | Loyalty points not posting | Closed | Low | — | Chat | influencershippingsamples | 2d 16h | ○Sent, no reply | — | — | — | Feb 11, 2026 | Feb 18, 2026 | ||
| 66470856 | App login problem | Closed | Urgent | — | Phone | — | 1d 16h | ⊘Not fired | — | — | — | Feb 11, 2026 | Feb 18, 2026 | ||
| 86662644 | Address change after shipping | Closed | Normal | — | Chat | fragrance | 15h | ○Sent, no reply | — | — | — | Feb 13, 2026 | Feb 18, 2026 | ||
| 54831054 | Return after 30-day window | Closed | Normal | — | Chat | — | 1d 15h | ○Sent, no reply | — | — | — | Feb 11, 2026 | Feb 18, 2026 | ||
| 26812170 | Insider tier issue | Closed | Normal | — | Chat | — | 2d 12h | ○Sent, no reply | — | — | — | Feb 13, 2026 | Feb 18, 2026 | ||
| 74217881 | Price match request | Closed | Normal | — | Chat | — | 11h | ○Sent, no reply | — | — | — | Feb 10, 2026 | Feb 18, 2026 | ||
| 73591046 | Price match request | Closed | Low | — | Chat | shippingbopis | 10h | ○Sent, no reply | — | — | — | Feb 12, 2026 | Feb 18, 2026 | ||
| 90105274 | Pro discount enrollment | Closed | Normal | — | damaged | 9h | ○Sent, no reply | — | — | — | Feb 10, 2026 | Feb 17, 2026 | |||
| 88852595 | Lost package follow-up | Closed | Normal | — | bopisappwholesale | 7h | ○Sent, no reply | — | — | — | Feb 12, 2026 | Feb 17, 2026 | |||
| 30549453 | Influencer code not working | Closed | High | — | Social | refund | 1d 7h | ⊘Not fired | — | — | — | Feb 12, 2026 | Feb 17, 2026 | ||
| 09249279 | Insider tier issue | Closed | Normal | — | wholesale | 6h | ●Responded | 1/11 | — | — | Feb 16, 2026 | Feb 17, 2026 | |||
| 06859361 | Foundation match help | Closed | Normal | — | Chat | returnssamples | 6h | ○Sent, no reply | — | — | — | Feb 13, 2026 | Feb 17, 2026 |