External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 30142964 | Wrong shade sent | Closed | Normal | — | Chat | — | 5h | ○Sent, no reply | — | — | — | Feb 12, 2026 | Feb 17, 2026 | ||
| 79380589 | App crashes at checkout | Closed | Normal | — | Chat | shade-match | 5h | ○Sent, no reply | — | — | — | Feb 11, 2026 | Feb 17, 2026 | ||
| 30886910 | Birthday gift not received | Closed | Low | — | Phone | — | 4h | ○Sent, no reply | — | — | — | Feb 10, 2026 | Feb 17, 2026 | ||
| 29275873 | Missing items in shipment | Closed | Normal | — | — | 4h | ○Sent, no reply | — | — | — | Feb 15, 2026 | Feb 17, 2026 | |||
| 04615807 | Shipping cost question | Closed | High | — | vip | 3h | ○Sent, no reply | — | — | — | Feb 16, 2026 | Feb 17, 2026 | |||
| 69063484 | App login problem | Closed | Normal | — | Chat | vipappdamaged | 3h | ●Responded | 5/5 | — | — | Feb 11, 2026 | Feb 17, 2026 | ||
| 12018698 | Return after 30-day window | Closed | Normal | — | Chat | returnsvip | 2h | ○Sent, no reply | — | — | — | Feb 13, 2026 | Feb 17, 2026 | ||
| 98883040 | Refund not received | Closed | Normal | — | Chat | loyalty | 2h | ⊘Not fired | — | — | — | Feb 10, 2026 | Feb 17, 2026 | ||
| 40103072 | App login problem | Closed | Normal | — | shippingwholesale | 1h | ○Sent, no reply | — | — | — | Feb 16, 2026 | Feb 17, 2026 | |||
| 87767448 | Cancel subscription / Auto-replenish | Closed | Urgent | — | — | 1h | ○Sent, no reply | — | — | — | Feb 16, 2026 | Feb 17, 2026 | |||
| 70758734 | Address change after shipping | Closed | Normal | — | returnsrefund | 1h | ○Sent, no reply | — | — | — | Feb 11, 2026 | Feb 17, 2026 | |||
| 20679587 | Cancel subscription / Auto-replenish | Closed | Normal | — | Chat | — | 1h | ○Sent, no reply | — | — | — | Feb 13, 2026 | Feb 17, 2026 | ||
| 39478147 | BOPIS pickup not ready | Closed | Normal | — | vipsamplesbopis | 1h | ○Sent, no reply | — | — | — | Feb 12, 2026 | Feb 17, 2026 | |||
| 17508301 | App crashes at checkout | Closed | Normal | — | — | 1d | ○Sent, no reply | — | — | — | Feb 13, 2026 | Feb 17, 2026 | |||
| 45713324 | Birthday gift not received | Closed | Normal | — | returnsvip | 1d | ●Responded | 5/5 | — | — | Feb 13, 2026 | Feb 17, 2026 | |||
| 22421937 | Missing samples in order | Closed | Normal | Silver Lake Studios | Chat | shipping | 23h | ○Sent, no reply | — | — | — | Feb 10, 2026 | Feb 17, 2026 | ||
| 84476400 | App login problem | Closed | Low | — | gift-cardappinfluencer | 22h | ○Sent, no reply | — | — | — | Feb 11, 2026 | Feb 17, 2026 | |||
| 09549626 | Insider tier issue | Closed | High | — | — | 22h | ○Sent, no reply | — | — | — | Feb 13, 2026 | Feb 17, 2026 | |||
| 49113758 | Return after 30-day window | Closed | Normal | — | returnsvipdamaged | 20h | ●Responded | 3/5 | — | — | Feb 12, 2026 | Feb 17, 2026 | |||
| 33749992 | Restock alert for backorder | Closed | Low | Silver Lake Studios | Chat | loyalty | 19h | ○Sent, no reply | — | — | — | Feb 11, 2026 | Feb 17, 2026 | ||
| 40464698 | Item authenticity concern | Closed | Normal | — | Chat | returns | 19h | ○Sent, no reply | — | — | — | Feb 11, 2026 | Feb 17, 2026 | ||
| 75722962 | Item authenticity concern | Closed | Normal | — | — | 16h | ○Sent, no reply | — | — | — | Feb 13, 2026 | Feb 17, 2026 | |||
| 24188903 | Missing items in shipment | Closed | Normal | — | Chat | — | 14h | ●Responded | 5/5 | — | — | Feb 13, 2026 | Feb 17, 2026 | ||
| 12120730 | Influencer code not working | Closed | Normal | — | bopisinfluencer | 13h | ○Sent, no reply | — | — | — | Feb 9, 2026 | Feb 17, 2026 | |||
| 57933061 | Address change after shipping | Closed | Low | — | influencerdamagedgift-card | 2d 12h | ○Sent, no reply | — | — | — | Feb 12, 2026 | Feb 17, 2026 | |||
| 59826328 | Cancel order request | Closed | Normal | — | — | 2d 8h | ○Sent, no reply | — | — | — | Feb 10, 2026 | Feb 16, 2026 | |||
| 14900409 | Item authenticity concern | Closed | Low | Verde Concierge | Chat | — | 7d 8h | ●Responded | 2/5 | — | — | Feb 4, 2026 | Feb 16, 2026 | ||
| 25728230 | Wrong shade sent | Closed | Urgent | — | Chat | samples | 6h | ●Responded | 1/5 | — | — | Feb 11, 2026 | Feb 16, 2026 | ||
| 37174578 | BOPIS pickup not ready | Closed | Low | — | wholesalerefund | 6h | ●Responded | 5/5 | — | — | Feb 11, 2026 | Feb 16, 2026 | |||
| 79779498 | Influencer code not working | Closed | Normal | — | — | 6h | ●Responded | 4/11 | — | — | Feb 14, 2026 | Feb 16, 2026 | |||
| 60938609 | Wholesale order question | Closed | Normal | — | Chat | shipping | 5h | ●Responded | 5/5 | — | — | Feb 10, 2026 | Feb 16, 2026 | ||
| 20552996 | Pro discount enrollment | Closed | Normal | — | Chat | — | 4d 5h | ○Sent, no reply | — | — | — | Feb 6, 2026 | Feb 16, 2026 | ||
| 51995279 | Influencer code not working | Closed | Normal | — | Phone | wholesalerefund | 4h | ○Sent, no reply | — | — | — | Feb 13, 2026 | Feb 16, 2026 | ||
| 24554348 | Wholesale order question | Closed | Normal | — | Chat | samplesshipping | 4h | ●Responded | 5/5 | — | — | Feb 9, 2026 | Feb 16, 2026 | ||
| 97044514 | Missing items in shipment | Closed | Normal | — | Chat | — | 3h | ●Responded | 4/5 | — | — | Feb 10, 2026 | Feb 16, 2026 | ||
| 01783218 | Cancel subscription / Auto-replenish | Closed | Normal | — | influencer | 3h | ○Sent, no reply | — | — | — | Feb 14, 2026 | Feb 16, 2026 | |||
| 41208024 | Missing samples in order | Closed | Normal | — | refund | 3h | ○Sent, no reply | — | — | — | Feb 11, 2026 | Feb 16, 2026 | |||
| 87010653 | Pro discount enrollment | Closed | Normal | — | vipbopis | 3h | ○Sent, no reply | — | — | — | Feb 9, 2026 | Feb 16, 2026 | |||
| 80514617 | Question about product ingredients | Closed | Normal | — | Chat | samplesapp | 2h | ○Sent, no reply | — | — | — | Feb 10, 2026 | Feb 16, 2026 | ||
| 27556052 | Discount code not working | Closed | Low | — | — | 4d 1h | ○Sent, no reply | — | — | — | Feb 5, 2026 | Feb 16, 2026 | |||
| 96040822 | BOPIS order cancelled at store | Closed | Normal | — | — | 2d 1h | ○Sent, no reply | — | — | — | Feb 9, 2026 | Feb 16, 2026 | |||
| 01430473 | Lost package follow-up | Closed | Urgent | — | Social | loyaltyshade-matchinfluencer | 1h | ⊘Not fired | — | — | — | Feb 10, 2026 | Feb 16, 2026 | ||
| 08397461 | Cancel order request | Closed | Urgent | — | Social | influencergift-cardloyalty | 1d | ⊘Not fired | — | — | — | Feb 11, 2026 | Feb 16, 2026 | ||
| 85675157 | App crashes at checkout | Closed | Normal | — | returns | 1d 21h | ○Sent, no reply | — | — | — | Feb 9, 2026 | Feb 16, 2026 | |||
| 65254027 | Where is my order? | Closed | Normal | — | bopisgift-cardshade-match | 20h | ⊘Not fired | — | — | — | Feb 13, 2026 | Feb 16, 2026 | |||
| 64493509 | Missing items in shipment | Closed | Normal | — | Phone | shipping | 1d 19h | ●Responded | 2/5 | — | — | Feb 12, 2026 | Feb 16, 2026 | ||
| 55245860 | App crashes at checkout | Closed | Urgent | — | Chat | — | 1d 19h | ○Sent, no reply | — | — | — | Feb 12, 2026 | Feb 16, 2026 | ||
| 68073418 | Restock alert for backorder | Closed | Normal | Aurora Hotels Group | Social | fragranceshade-matchsamples | 17h | ⊘Not fired | — | — | — | Feb 10, 2026 | Feb 16, 2026 | ||
| 28122279 | Wrong shade sent | Closed | Normal | — | bopisfragrancegift-card | 15h | ○Sent, no reply | — | — | — | Feb 9, 2026 | Feb 16, 2026 | |||
| 57178299 | Return after 30-day window | Closed | Normal | — | Chat | bopisfragranceshipping | 15h | ○Sent, no reply | — | — | — | Feb 9, 2026 | Feb 16, 2026 |