External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 28350881 | Allergic reaction concern | Closed | Urgent | — | Chat | influencergift-card | 6h | ⊘Not fired | — | — | — | May 8, 2026 | May 13, 2026 | ||
| 60357057 | Influencer code not working | Closed | Normal | — | Chat | appbopisgift-card | 6h | ○Sent, no reply | — | — | — | May 6, 2026 | May 13, 2026 | ||
| 46470617 | Influencer code not working | Closed | Low | — | gift-card | 6h | ○Sent, no reply | — | — | — | May 8, 2026 | May 13, 2026 | |||
| 05306106 | Klarna / Afterpay split issue | Closed | Normal | — | shippingdamagedloyalty | 6h | ○Sent, no reply | — | — | — | May 8, 2026 | May 13, 2026 | |||
| 79128575 | Lost package follow-up | Closed | High | — | influencervipapp | 6h | ●Responded | 5/5 | — | — | May 12, 2026 | May 13, 2026 | |||
| 54802101 | Shipping cost question | Closed | Normal | — | Chat | bopisvipinfluencer | 5h | ●Responded | 4/5 | — | — | May 6, 2026 | May 13, 2026 | ||
| 66543853 | Wholesale order question | Closed | Low | — | fragrance | 5h | ○Sent, no reply | — | — | — | May 11, 2026 | May 13, 2026 | |||
| 61061330 | Restock alert for backorder | Closed | Low | — | shipping | 4h | ○Sent, no reply | — | — | — | May 6, 2026 | May 13, 2026 | |||
| 27938674 | Where is my order? | Closed | Normal | — | shipping | 3h | ○Sent, no reply | — | — | — | May 8, 2026 | May 13, 2026 | |||
| 45252573 | Missing items in shipment | Closed | Low | — | loyaltyshade-matchreturns | 1h | ○Sent, no reply | — | — | — | May 6, 2026 | May 13, 2026 | |||
| 76639438 | Wholesale order question | Closed | Normal | — | Social | vipfragrance | 7d 1h | ⊘Not fired | — | — | — | Apr 30, 2026 | May 13, 2026 | ||
| 88123136 | Birthday gift not received | Closed | Normal | — | returnsdamaged | 1h | ○Sent, no reply | — | — | — | May 8, 2026 | May 13, 2026 | |||
| 68401622 | Shipping cost question | Closed | Low | — | shippinggift-cardapp | 23h | ○Sent, no reply | — | — | — | May 8, 2026 | May 13, 2026 | |||
| 51142777 | Foundation match help | Closed | Normal | — | Chat | loyaltyvipapp | 1d 22h | ○Sent, no reply | — | — | — | May 8, 2026 | May 13, 2026 | ||
| 66220380 | App login problem | Closed | Low | — | fragrance | 22h | ●Responded | 10/11 | — | — | May 7, 2026 | May 13, 2026 | |||
| 22622683 | Cancel subscription / Auto-replenish | Closed | Normal | — | samples | 2d 20h | ●Responded | 3/5 | — | — | May 4, 2026 | May 13, 2026 | |||
| 78927159 | BOPIS pickup not ready | Closed | High | — | Social | samplesrefund | 18h | ⊘Not fired | — | — | — | May 7, 2026 | May 13, 2026 | ||
| 29062556 | Address change after shipping | Closed | High | — | returnsrefundbopis | 1d 17h | ●Responded | 2/5 | — | — | May 7, 2026 | May 13, 2026 | |||
| 86579970 | Return after 30-day window | Closed | Normal | — | — | 1d 17h | ○Sent, no reply | — | — | — | May 4, 2026 | May 13, 2026 | |||
| 61854668 | App crashes at checkout | Closed | High | — | Phone | wholesaleloyalty | 16h | ●Responded | 5/5 | — | — | May 6, 2026 | May 13, 2026 | ||
| 65520473 | Where is my order? | Closed | Normal | — | — | 15h | ●Responded | 5/5 | — | — | May 10, 2026 | May 13, 2026 | |||
| 44098960 | Insider tier issue | Closed | Urgent | — | vipwholesaleshade-match | 1d 14h | ○Sent, no reply | — | — | — | May 6, 2026 | May 13, 2026 | |||
| 92271851 | App login problem | Closed | Low | — | Chat | — | 2d 13h | ●Responded | 9/11 | — | — | May 8, 2026 | May 13, 2026 | ||
| 05791152 | Return after 30-day window | Closed | Normal | — | Chat | shade-matchbopisfragrance | 13h | ○Sent, no reply | — | — | — | May 8, 2026 | May 13, 2026 | ||
| 89043027 | Lost package follow-up | Closed | Normal | — | — | 7h | ○Sent, no reply | — | — | — | May 11, 2026 | May 12, 2026 | |||
| 20901468 | App login problem | Closed | Low | — | influencershipping | 6h | ○Sent, no reply | — | — | — | May 5, 2026 | May 12, 2026 | |||
| 13764150 | App login problem | Closed | Urgent | — | — | 6h | ○Sent, no reply | — | — | — | May 6, 2026 | May 12, 2026 | |||
| 30748926 | Cancel subscription / Auto-replenish | Closed | Low | — | Chat | samplesgift-cardloyalty | 6h | ●Responded | 1/5 | — | — | May 5, 2026 | May 12, 2026 | ||
| 34233607 | Where is my order? | Closed | Normal | — | vip | 1d 5h | ●Responded | 4/5 | — | — | May 8, 2026 | May 12, 2026 | |||
| 11932697 | Cancel order request | Closed | Normal | — | — | 1d 5h | ●Responded | 4/5 | — | — | May 7, 2026 | May 12, 2026 | |||
| 37669159 | Allergic reaction concern | Closed | Normal | — | shippinggift-card | 4h | ○Sent, no reply | — | — | — | May 8, 2026 | May 12, 2026 | |||
| 31263073 | Item authenticity concern | Closed | Normal | — | Chat | damaged | 4h | ●Responded | 5/5 | — | — | May 8, 2026 | May 12, 2026 | ||
| 89084096 | Cancel subscription / Auto-replenish | Closed | Urgent | — | vip | 4h | ○Sent, no reply | — | — | — | May 5, 2026 | May 12, 2026 | |||
| 35821340 | Discount code not working | Closed | High | — | shade-matchdamaged | 3h | ●Responded | 10/11 | — | — | May 11, 2026 | May 12, 2026 | |||
| 36653355 | Cancel order request | Closed | Normal | — | appshipping | 3h | ○Sent, no reply | — | — | — | May 7, 2026 | May 12, 2026 | |||
| 98602174 | Insider tier issue | Closed | Normal | — | Chat | — | 3h | ●Responded | 5/5 | — | — | May 11, 2026 | May 12, 2026 | ||
| 76507979 | Allergic reaction concern | Closed | Normal | — | influencerbopisshipping | 3h | ○Sent, no reply | — | — | — | May 5, 2026 | May 12, 2026 | |||
| 56709786 | Restock alert for backorder | Closed | Low | — | Chat | shade-match | 2h | ○Sent, no reply | — | — | — | May 9, 2026 | May 12, 2026 | ||
| 68272183 | Pro discount enrollment | Closed | High | — | Chat | shippingfragrance | 2h | ○Sent, no reply | — | — | — | May 9, 2026 | May 12, 2026 | ||
| 20716945 | Cancel subscription / Auto-replenish | Closed | High | — | wholesalegift-card | 1d 2h | ●Responded | 1/11 | — | — | May 7, 2026 | May 12, 2026 | |||
| 22142541 | Wrong shade sent | Closed | Low | — | returns | 2h | ○Sent, no reply | — | — | — | May 11, 2026 | May 12, 2026 | |||
| 49326037 | Pro discount enrollment | Closed | Normal | — | — | 1h | ○Sent, no reply | — | — | — | May 11, 2026 | May 12, 2026 | |||
| 90312535 | Missing items in shipment | Closed | Normal | — | — | 1h | ○Sent, no reply | — | — | — | May 6, 2026 | May 12, 2026 | |||
| 43738978 | Discount code not working | Closed | Low | — | Chat | vipsamples | 1h | ○Sent, no reply | — | — | — | May 5, 2026 | May 12, 2026 | ||
| 27065849 | Discount code not working | Closed | High | — | fragrancebopisshade-match | 1h | ●Responded | 5/5 | — | — | May 8, 2026 | May 12, 2026 | |||
| 88312915 | Allergic reaction concern | Closed | Normal | — | Chat | gift-cardshippinginfluencer | 2d 23h | ○Sent, no reply | — | — | — | May 5, 2026 | May 12, 2026 | ||
| 18841960 | Lost package follow-up | Closed | Low | — | apployaltysamples | 1d 23h | ○Sent, no reply | — | — | — | May 4, 2026 | May 12, 2026 | |||
| 56595480 | Gift card balance question | Closed | Normal | — | Chat | refundapployalty | 22h | ○Sent, no reply | — | — | — | May 7, 2026 | May 12, 2026 | ||
| 51068551 | Cancel order request | Closed | Normal | — | damagedloyaltyfragrance | 22h | ○Sent, no reply | — | — | — | May 9, 2026 | May 12, 2026 | |||
| 72314918 | Missing items in shipment | Closed | Low | — | apprefundfragrance | 21h | ○Sent, no reply | — | — | — | May 7, 2026 | May 12, 2026 |